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Atomicwork and Deskpro Integration

Demonstration of how apps are integrated in WEXTL workflow builder [4]

Connect Atomicwork and Deskpro to automate support workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.

Integration guide
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  • Up to 10 minutes quick set up
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Learn about Atomicwork and Deskpro

Detailed info you need to know about Atomicwork and Deskpro integrations in WEXTL. Explore which modules apps support and how you connect them.

  • Atomicwork

    • Support
    • 4 triggers
    • 9 searches
    • 12 actions

    Create and manage service requests, changes, assets and access grants in Atomicwork. [5]

  • Deskpro

    • Support
    • 18 triggers
    • 45 searches
    • 47 actions

    AI-powered help desk for tickets, knowledge base, and customer support workflows. [6]

How to connect Atomicwork to Deskpro

Set up your Atomicwork and Deskpro integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.

  1. STEP 1

    Connect Atomicwork and Deskpro

    Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.

  2. STEP 2

    Build a workflow

    Paste selected Atomicwork and Deskpro nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.

  3. STEP 3

    Map your data

    Choose which fields need to sync between Atomicwork and Deskpro. Use filters or leverage a JS custom code step in between — everything is on the canvas.

How does the integration between Atomicwork and Deskpro work in WEXTL?

WEXTL exposes actions and triggers for Atomicwork and Deskpro that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.

Atomicwork triggersDeskpro actions

Atomicwork modules

  • Add Workspace Member Adds workspace member.
  • Create a Grant Creates a grant.
  • Create a Policy Creates a policy.
  • Create a Problem Task Creates a problem task.
  • Create a Request Creates a request.
  • Create an Entitlement Creates an entitlement.
  • Create Change With File Uploads Creates a change with file upload.
  • Delete an Asset Deletes an asset.
  • Delete Workspace Member Deletes a workspace member.
  • Get a Problem Task Retrieves the details of a problem task.
  • Get an Asset Retrieves the details of an asset.
  • Get Change Retrieves the details of a change.
  • List Apps Returns a list of apps.
  • List Assets Returns a list of assets.
  • List Entitlements Returns a list of entitlements.
  • List Templates Returns a list of templates.
  • List Workspace Agent Group Members Returns a list of workspace agent group members.
  • List Workspace Agent Groups Returns a list of workspace agent groups.
  • Make an API Call Performs an arbitrary authorized API call to the Atomicwork API.
  • Revoke a Grant Revokes a grant.
  • Update a Grant Updates a grant.
  • Watch Apps Triggers when apps are added or changed.
  • Watch Templates Triggers when templates are added or changed.
  • Watch Workspace Agent Groups Triggers when workspace agent groups are added or changed.
  • Watch Workspace Agent Groups Members Triggers when workspace agent groups members are added or changed.

Deskpro modules

  • Approve an Approval Approves an approval process or request.
  • Cancel an Approval Cancels an approval request currently in process.
  • Create a New Community Topic Creates a new community topic.
  • Create a Task Creates a new task in the specified task list.
  • Create a Ticket Creates a new ticket in the system.
  • Create a Ticket Approval Creates a new ticket approval in the system.
  • Create a User Chat Creates a new user chat.
  • Create an Agent Chat Creates a new agent chat.
  • Create an Agent Chat Message Creates a new agent chat message.
  • Create an Agent Team Creates a new agent team in the system.
  • Create an Approval Template Creates a new approval template in the system.
  • Create an Approval Type Creates a new approval type in the system.
  • Create an Article Creates a new article.
  • Create an Article Custom Field Creates a new custom field for an article.
  • Create User Chat Messages Creates new user chat messages.
  • Delete a Community Topic Removes a community topic from the system.
  • Delete a Task Removes a task.
  • Delete a Ticket Deletes a ticket in the system.
  • Delete a User Chat Deletes a user chat from the system.
  • Delete an Agent Deletes an agent from the system.
  • Delete an Agent Chat Deletes an existing agent chat.
  • Delete an Agent Chat Message Deletes an agent chat message from the conversation.
  • Delete an Agent Group Deletes details for a specific agent group.
  • Delete an Agent Team Deletes details for a specific team group.
  • Delete an Approval Template Deletes an approval template.
  • Delete an Approval Type Deletes an approval type from the system.
  • Delete an Article Deletes an article from the database or content management system.
  • Delete Article Custom Fields Removes an article custom field.
  • Download an Article as PDF Downloads an article as a PDF file.
  • Get a Community Topic Retrieves a community topic.
  • Get a Job Retrieves a job based on a specified ID or criteria.
  • Get a Task Retrieves a task from the service.
  • Get a Ticket Retrieves a ticket based on specified criteria.
  • Get a User Chat Retrieves a user chat.
  • Get Agent Group Count Retrieves the count of agent groups.
  • Get Agent Team Count Retrieves the count of agents in a team.
  • Get Agents Count Retrieves the count of all agents.
  • Get Agents' Extended Models Retrieves all agents' extended models.
  • Get an Agent Retrieves details for a specific agent.
  • Get an Agent Chat Retrieves a new agent chat.
  • Get an Agent Chat Message Retrieves an agent chat message.
  • Get an Agent Group Retrieves details for a specific agent group.
  • Get an Agent Team Retrieves details for a specific agent team.
  • Get an Approval Template Retrieves details for an approval template.
  • Get an Approval Template Count Retrieves details for an approval template count.
  • Get an Approval Type Retrieves the details for an approval type.
  • Get an Approval Type Count Retrieves details for an approval type count.
  • Get an Article Retrieves details for an article.
  • Get Approval Responses Count Retrieves the count of approval responses.
  • Get Article Count Retrieves the count of all articles.

Explore alternative integrations

There are other apps [9] supported by WEXTL that can be paired with Atomicwork and Deskpro integrations. Pick any from the list below if the current combination isn't the one you need.

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Frequently asked questions

Common questions about connecting Atomicwork and Deskpro.

How do I connect Atomicwork and Deskpro?

Connect your Atomicwork and Deskpro accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]

What can I automate between Atomicwork and Deskpro?

Example: when Atomicwork's "Watch Apps" fires, WEXTL can "Approve an Approval" in Deskpro. Atomicwork has 4 triggers (including Watch Apps, Watch Templates, and Watch Workspace Agent Groups); Deskpro has 92 actions (including Approve an Approval, Cancel an Approval, and Create a New Community Topic). Add filters and transforms between steps when you need them. [1]

Can Atomicwork trigger actions in Deskpro, and Deskpro in Atomicwork?

Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]

Do I need to write code to integrate Atomicwork and Deskpro?

No. Atomicwork-to-Deskpro automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]

Does Atomicwork integrate with Deskpro in real time?

Yes. Trigger-based automations start the moment Atomicwork (or Deskpro) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]

How long does it take to set up a Atomicwork + Deskpro integration?

A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.

Do I need a paid plan to connect Atomicwork with Deskpro?

You can build your Atomicwork + Deskpro automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]

References

List of sources used to gather information about the Atomicwork and Deskpro integration.

  1. Atomicwork and Deskpro integration source code, module specs and credentials implementation.
  2. Our Atomicwork and Deskpro integration documentation, structured input and output parameters, scopes, and authentication methods.
  3. Official vendor API documentation for Atomicwork and Deskpro — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
  4. WEXTL® visual workflow builder, anonymized data from our technical support team.
  5. Atomicwork integration information
  6. Deskpro integration information
  7. WEXTL® Scheduling
  8. WEXTL® Pricing and Trial
  9. WEXTL® Apps Library

How we write our apps documentation

Explore how WEXTL® crafted Atomicwork and Deskpro integration page documentation. Used sources, AI's role, and how the team validates the result.

Explore Atomicwork and Deskpro, or get started