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Chatwoot and Enchant Integration

Demonstration of how apps are integrated in WEXTL workflow builder [4]

Build support workflows between Chatwoot and Enchant on a visual canvas — set up data fields sync between apps once and let data flow when events come automatically. Integration will work without code and your team will see the workflow inside WEXTL® builder.

Integration guide
  • 3-day trial
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  • Up to 10 minutes quick set up
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  • Data Encryption
  • 2FA
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Learn about Chatwoot and Enchant

Detailed info you need to know about Chatwoot and Enchant integrations in WEXTL. Explore which modules apps support and how you connect them.

  • Chatwoot

    • Support
    • 1 trigger
    • 10 searches
    • 17 actions

    Open-source customer engagement platform for shared inboxes, live chat, and support workflows. [5]

  • Enchant

    • Support
    • 1 trigger
    • 6 searches
    • 11 actions

    Enchant is a shared inbox and help desk for managing customer tickets, messages and contacts. [6]

How to connect Chatwoot to Enchant

Set up your Chatwoot and Enchant integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.

  1. STEP 1

    Connect Chatwoot and Enchant

    Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.

  2. STEP 2

    Build a workflow

    Paste selected Chatwoot and Enchant nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.

  3. STEP 3

    Map your data

    Choose which fields need to sync between Chatwoot and Enchant. Use filters or leverage a JS custom code step in between — everything is on the canvas.

How does the integration between Chatwoot and Enchant work in WEXTL?

WEXTL exposes actions and triggers for Chatwoot and Enchant that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.

Chatwoot triggersEnchant actions

Chatwoot modules

  • Add an Agent to an Inbox Adds an agent to a specified inbox.
  • Assign a Conversation Assigns a team or a member to a conversation.
  • Create a Contact Creates a new contact.
  • Create a Conversation Creates a new conversation.
  • Create a Message Creates a new message in the system.
  • Create a User Creates a new account user.
  • Create an Inbox Creates a new inbox.
  • Delete a Contact Deletes a single contact.
  • Delete a Message Deletes a single message from a conversation by ID.
  • Get a Contact Retrieves a single contact.
  • Get a Conversation Retrieves a single conversation.
  • Get an Account Report Returns an account report for a specific metric.
  • Get an Inbox Retrieves a single inbox's details.
  • Label a Conversation Adds labels to a conversation.
  • List Contact Conversations Retrieves a list of conversations for a contact.
  • List Contacts Retrieves a list of contacts from an account.
  • List Inboxes Retrieves a list of inboxes.
  • List Messages Retrieves a list of messages from a specified conversation.
  • Make an API Call Performs an arbitrary authorized API call.
  • Search Contacts Searches for contacts.
  • Search Conversations Searches for conversations.
  • Update a Contact Updates an existing contact.
  • Update a Conversation Updates an existing conversation.
  • Update a Conversation Custom Attributes Updates existing custom attributes for a conversation.
  • Update a Conversation Priority Updates an existing conversation priority in a given service.
  • Update a Conversation Status Updates an existing conversation status.
  • Update an Inbox Updates an existing inbox by ID.
  • Watch Events Triggers when a specific event occurs.

Enchant modules

  • Add Labels To Ticket Adds one or more labels to a ticket in Enchant.
  • Create a Contact Adds a new contact to a customer in Enchant.
  • Create a Customer Creates a new customer in Enchant.
  • Create a Message Adds a new message to a ticket in Enchant.
  • Create a Ticket Creates a new ticket in Enchant.
  • Create an Attachment Uploads a new attachment in Enchant so it can be used on a message.
  • Delete a Contact Deletes a contact from a customer in Enchant.
  • Get a Customer Retrieves a customer by its ID from Enchant.
  • Get a Ticket Retrieves a ticket by its ID from Enchant.
  • Get an Attachment Retrieves an attachment by its ID from Enchant.
  • List Customers Retrieves all customers from Enchant.
  • List Tickets Retrieves all tickets from Enchant.
  • List Users Retrieves all users from Enchant.
  • Make an API Call Performs an arbitrary authorized API call to the Enchant API.
  • Remove Labels From Ticket Removes one or more labels from a ticket in Enchant.
  • Update a Customer Updates an existing customer in Enchant.
  • Update a Ticket Updates an existing ticket in Enchant.
  • Watch Tickets Triggers when a new ticket is added in Enchant.

Explore alternative integrations

There are other apps [9] supported by WEXTL that can be paired with Chatwoot and Enchant integrations. Pick any from the list below if the current combination isn't the one you need.

Automate Chatwoot and Enchant on WEXTL®

Claim your 3-day trial to build Chatwoot with Enchant integration and access every WEXTL® feature.

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Frequently asked questions

Common questions about connecting Chatwoot and Enchant.

How do I connect Chatwoot and Enchant?

Connect your Chatwoot and Enchant accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]

What can I automate between Chatwoot and Enchant?

Example: when Chatwoot's "Watch Events" fires, WEXTL can "Add Labels To Ticket" in Enchant. Chatwoot has 1 trigger (including Watch Events); Enchant has 17 actions (including Add Labels To Ticket, Create a Contact, and Create a Customer). Add filters and transforms between steps when you need them. [1]

Can Chatwoot trigger actions in Enchant, and Enchant in Chatwoot?

Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]

Do I need to write code to integrate Chatwoot and Enchant?

No. Chatwoot-to-Enchant automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]

Does Chatwoot integrate with Enchant in real time?

Yes. Trigger-based automations start the moment Chatwoot (or Enchant) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]

How long does it take to set up a Chatwoot + Enchant integration?

A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.

Do I need a paid plan to connect Chatwoot with Enchant?

You can build your Chatwoot + Enchant automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]

References

List of sources used to gather information about the Chatwoot and Enchant integration.

  1. Chatwoot and Enchant integration source code, module specs and credentials implementation.
  2. Our Chatwoot and Enchant integration documentation, structured input and output parameters, scopes, and authentication methods.
  3. Official vendor API documentation for Chatwoot and Enchant — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
  4. WEXTL® visual workflow builder, anonymized data from our technical support team.
  5. Chatwoot integration information
  6. Enchant integration information
  7. WEXTL® Scheduling
  8. WEXTL® Pricing and Trial
  9. WEXTL® Apps Library

How we write our apps documentation

Explore how WEXTL® crafted Chatwoot and Enchant integration page documentation. Used sources, AI's role, and how the team validates the result.

Explore Chatwoot and Enchant, or get started