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Atomicwork and Chatwoot Integration

Demonstration of how apps are integrated in WEXTL workflow builder [4]

Connect Atomicwork and Chatwoot to automate support workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.

Integration guide
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  • Up to 10 minutes quick set up
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Learn about Atomicwork and Chatwoot

Detailed info you need to know about Atomicwork and Chatwoot integrations in WEXTL. Explore which modules apps support and how you connect them.

  • Atomicwork

    • Support
    • 4 triggers
    • 9 searches
    • 12 actions

    Create and manage service requests, changes, assets and access grants in Atomicwork. [5]

  • Chatwoot

    • Support
    • 1 trigger
    • 10 searches
    • 17 actions

    Open-source customer engagement platform for shared inboxes, live chat, and support workflows. [6]

How to connect Atomicwork to Chatwoot

Set up your Atomicwork and Chatwoot integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.

  1. STEP 1

    Connect Atomicwork and Chatwoot

    Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.

  2. STEP 2

    Build a workflow

    Paste selected Atomicwork and Chatwoot nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.

  3. STEP 3

    Map your data

    Choose which fields need to sync between Atomicwork and Chatwoot. Use filters or leverage a JS custom code step in between — everything is on the canvas.

How does the integration between Atomicwork and Chatwoot work in WEXTL?

WEXTL exposes actions and triggers for Atomicwork and Chatwoot that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.

Atomicwork triggersChatwoot actions

Atomicwork modules

  • Add Workspace Member Adds workspace member.
  • Create a Grant Creates a grant.
  • Create a Policy Creates a policy.
  • Create a Problem Task Creates a problem task.
  • Create a Request Creates a request.
  • Create an Entitlement Creates an entitlement.
  • Create Change With File Uploads Creates a change with file upload.
  • Delete an Asset Deletes an asset.
  • Delete Workspace Member Deletes a workspace member.
  • Get a Problem Task Retrieves the details of a problem task.
  • Get an Asset Retrieves the details of an asset.
  • Get Change Retrieves the details of a change.
  • List Apps Returns a list of apps.
  • List Assets Returns a list of assets.
  • List Entitlements Returns a list of entitlements.
  • List Templates Returns a list of templates.
  • List Workspace Agent Group Members Returns a list of workspace agent group members.
  • List Workspace Agent Groups Returns a list of workspace agent groups.
  • Make an API Call Performs an arbitrary authorized API call to the Atomicwork API.
  • Revoke a Grant Revokes a grant.
  • Update a Grant Updates a grant.
  • Watch Apps Triggers when apps are added or changed.
  • Watch Templates Triggers when templates are added or changed.
  • Watch Workspace Agent Groups Triggers when workspace agent groups are added or changed.
  • Watch Workspace Agent Groups Members Triggers when workspace agent groups members are added or changed.

Chatwoot modules

  • Add an Agent to an Inbox Adds an agent to a specified inbox.
  • Assign a Conversation Assigns a team or a member to a conversation.
  • Create a Contact Creates a new contact.
  • Create a Conversation Creates a new conversation.
  • Create a Message Creates a new message in the system.
  • Create a User Creates a new account user.
  • Create an Inbox Creates a new inbox.
  • Delete a Contact Deletes a single contact.
  • Delete a Message Deletes a single message from a conversation by ID.
  • Get a Contact Retrieves a single contact.
  • Get a Conversation Retrieves a single conversation.
  • Get an Account Report Returns an account report for a specific metric.
  • Get an Inbox Retrieves a single inbox's details.
  • Label a Conversation Adds labels to a conversation.
  • List Contact Conversations Retrieves a list of conversations for a contact.
  • List Contacts Retrieves a list of contacts from an account.
  • List Inboxes Retrieves a list of inboxes.
  • List Messages Retrieves a list of messages from a specified conversation.
  • Make an API Call Performs an arbitrary authorized API call.
  • Search Contacts Searches for contacts.
  • Search Conversations Searches for conversations.
  • Update a Contact Updates an existing contact.
  • Update a Conversation Updates an existing conversation.
  • Update a Conversation Custom Attributes Updates existing custom attributes for a conversation.
  • Update a Conversation Priority Updates an existing conversation priority in a given service.
  • Update a Conversation Status Updates an existing conversation status.
  • Update an Inbox Updates an existing inbox by ID.
  • Watch Events Triggers when a specific event occurs.

Explore alternative integrations

There are other apps [9] supported by WEXTL that can be paired with Atomicwork and Chatwoot integrations. Pick any from the list below if the current combination isn't the one you need.

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Frequently asked questions

Common questions about connecting Atomicwork and Chatwoot.

How do I connect Atomicwork and Chatwoot?

Connect your Atomicwork and Chatwoot accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]

What can I automate between Atomicwork and Chatwoot?

Example: when Atomicwork's "Watch Apps" fires, WEXTL can "Add an Agent to an Inbox" in Chatwoot. Atomicwork has 4 triggers (including Watch Apps, Watch Templates, and Watch Workspace Agent Groups); Chatwoot has 27 actions (including Add an Agent to an Inbox, Assign a Conversation, and Create a Contact). Add filters and transforms between steps when you need them. [1]

Can Atomicwork trigger actions in Chatwoot, and Chatwoot in Atomicwork?

Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]

Do I need to write code to integrate Atomicwork and Chatwoot?

No. Atomicwork-to-Chatwoot automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]

Does Atomicwork integrate with Chatwoot in real time?

Yes. Trigger-based automations start the moment Atomicwork (or Chatwoot) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]

How long does it take to set up a Atomicwork + Chatwoot integration?

A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.

Do I need a paid plan to connect Atomicwork with Chatwoot?

You can build your Atomicwork + Chatwoot automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]

References

List of sources used to gather information about the Atomicwork and Chatwoot integration.

  1. Atomicwork and Chatwoot integration source code, module specs and credentials implementation.
  2. Our Atomicwork and Chatwoot integration documentation, structured input and output parameters, scopes, and authentication methods.
  3. Official vendor API documentation for Atomicwork and Chatwoot — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
  4. WEXTL® visual workflow builder, anonymized data from our technical support team.
  5. Atomicwork integration information
  6. Chatwoot integration information
  7. WEXTL® Scheduling
  8. WEXTL® Pricing and Trial
  9. WEXTL® Apps Library

How we write our apps documentation

Explore how WEXTL® crafted Atomicwork and Chatwoot integration page documentation. Used sources, AI's role, and how the team validates the result.

Explore Atomicwork and Chatwoot, or get started