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Deskpro and Gorgias Integration

Demonstration of how apps are integrated in WEXTL workflow builder [4]

Connect Deskpro and Gorgias to automate support workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.

Integration guide
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Learn about Deskpro and Gorgias

Detailed info you need to know about Deskpro and Gorgias integrations in WEXTL. Explore which modules apps support and how you connect them.

  • Deskpro

    • Support
    • 18 triggers
    • 45 searches
    • 47 actions

    AI-powered help desk for tickets, knowledge base, and customer support workflows. [5]

  • Gorgias

    • Support
    • 7 triggers
    • 13 searches
    • 16 actions

    E-commerce help desk for tickets, customers, voice calls, and support automation. [6]

How to connect Deskpro to Gorgias

Set up your Deskpro and Gorgias integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.

  1. STEP 1

    Connect Deskpro and Gorgias

    Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.

  2. STEP 2

    Build a workflow

    Paste selected Deskpro and Gorgias nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.

  3. STEP 3

    Map your data

    Choose which fields need to sync between Deskpro and Gorgias. Use filters or leverage a JS custom code step in between — everything is on the canvas.

How does the integration between Deskpro and Gorgias work in WEXTL?

WEXTL exposes actions and triggers for Deskpro and Gorgias that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.

Deskpro triggersGorgias actions

Deskpro modules

  • Approve an Approval Approves an approval process or request.
  • Cancel an Approval Cancels an approval request currently in process.
  • Create a New Community Topic Creates a new community topic.
  • Create a Task Creates a new task in the specified task list.
  • Create a Ticket Creates a new ticket in the system.
  • Create a Ticket Approval Creates a new ticket approval in the system.
  • Create a User Chat Creates a new user chat.
  • Create an Agent Chat Creates a new agent chat.
  • Create an Agent Chat Message Creates a new agent chat message.
  • Create an Agent Team Creates a new agent team in the system.
  • Create an Approval Template Creates a new approval template in the system.
  • Create an Approval Type Creates a new approval type in the system.
  • Create an Article Creates a new article.
  • Create an Article Custom Field Creates a new custom field for an article.
  • Create User Chat Messages Creates new user chat messages.
  • Delete a Community Topic Removes a community topic from the system.
  • Delete a Task Removes a task.
  • Delete a Ticket Deletes a ticket in the system.
  • Delete a User Chat Deletes a user chat from the system.
  • Delete an Agent Deletes an agent from the system.
  • Delete an Agent Chat Deletes an existing agent chat.
  • Delete an Agent Chat Message Deletes an agent chat message from the conversation.
  • Delete an Agent Group Deletes details for a specific agent group.
  • Delete an Agent Team Deletes details for a specific team group.
  • Delete an Approval Template Deletes an approval template.
  • Delete an Approval Type Deletes an approval type from the system.
  • Delete an Article Deletes an article from the database or content management system.
  • Delete Article Custom Fields Removes an article custom field.
  • Download an Article as PDF Downloads an article as a PDF file.
  • Get a Community Topic Retrieves a community topic.
  • Get a Job Retrieves a job based on a specified ID or criteria.
  • Get a Task Retrieves a task from the service.
  • Get a Ticket Retrieves a ticket based on specified criteria.
  • Get a User Chat Retrieves a user chat.
  • Get Agent Group Count Retrieves the count of agent groups.
  • Get Agent Team Count Retrieves the count of agents in a team.
  • Get Agents Count Retrieves the count of all agents.
  • Get Agents' Extended Models Retrieves all agents' extended models.
  • Get an Agent Retrieves details for a specific agent.
  • Get an Agent Chat Retrieves a new agent chat.
  • Get an Agent Chat Message Retrieves an agent chat message.
  • Get an Agent Group Retrieves details for a specific agent group.
  • Get an Agent Team Retrieves details for a specific agent team.
  • Get an Approval Template Retrieves details for an approval template.
  • Get an Approval Template Count Retrieves details for an approval template count.
  • Get an Approval Type Retrieves the details for an approval type.
  • Get an Approval Type Count Retrieves details for an approval type count.
  • Get an Article Retrieves details for an article.
  • Get Approval Responses Count Retrieves the count of approval responses.
  • Get Article Count Retrieves the count of all articles.

Gorgias modules

  • Cancel a Job Cancels a job that is currently in progress or scheduled.
  • Create a Customer Creates a new customer in the system.
  • Create a Job Creates a new job in the system.
  • Create a Ticket Creates a new ticket in the system.
  • Create a Ticket Message Creates a new ticket message.
  • Create a User Creates a new user in the system.
  • Delete a Customer Deletes a customer from the service.
  • Delete a Ticket Deletes a ticket from the system.
  • Delete a Ticket Message Deletes a message from a ticket in the service.
  • Delete a User Deletes a user from the service.
  • Get a Customer Retrieves a customer based on specified criteria.
  • Get a Job Retrieves a job from the service.
  • Get a Ticket Retrieves a ticket by its ID.
  • Get a Ticket Message Retrieves a ticket message from the service.
  • Get a User Retrieves a specific user's information from the service.
  • List Customers Retrieves all customers.
  • List Jobs Retrieves all jobs.
  • List Ticket Messages Retrieves all ticket messages.
  • List Tickets Retrieves all tickets.
  • List Users Retrieves all users.
  • List Voice Call Recordings Retrieves all voice call recordings.
  • List Voice Calls Retrieves all voice calls.
  • Make an API Call Performs an arbitrary authorized API call.
  • Search Resources Searches for resources based on specified criteria.
  • Update a Customer Updates a customer's details in the system.
  • Update a Job Updates a job with new information or changes.
  • Update a Ticket Updates a ticket with new information or status changes.
  • Update a Ticket Message Updates a ticket message in the system.
  • Update a User Updates a user's information.
  • Watch Customers Triggers when a new customer is created.
  • Watch Jobs Triggers when a new job is created.
  • Watch New Ticket Messages Triggers when a new ticket message is created.
  • Watch New Users Triggers when a new user is created.
  • Watch New Voice Calls Triggers when a new voice call is made.
  • Watch Tickets Triggers when a new ticket is created.
  • Watch Voice Call Recordings Triggers when a new voice call recording is created.

Explore alternative integrations

There are other apps [9] supported by WEXTL that can be paired with Deskpro and Gorgias integrations. Pick any from the list below if the current combination isn't the one you need.

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Frequently asked questions

Common questions about connecting Deskpro and Gorgias.

How do I connect Deskpro and Gorgias?

Connect your Deskpro and Gorgias accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]

What can I automate between Deskpro and Gorgias?

Example: when Deskpro's "Watch Agent Chats Messages" fires, WEXTL can "Cancel a Job" in Gorgias. Deskpro has 18 triggers (including Watch Agent Chats Messages, Watch Agent Groups, and Watch Agent Team); Gorgias has 29 actions (including Cancel a Job, Create a Customer, and Create a Job). Add filters and transforms between steps when you need them. [1]

Can Deskpro trigger actions in Gorgias, and Gorgias in Deskpro?

Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]

Do I need to write code to integrate Deskpro and Gorgias?

No. Deskpro-to-Gorgias automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]

Does Deskpro integrate with Gorgias in real time?

Yes. Trigger-based automations start the moment Deskpro (or Gorgias) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]

How long does it take to set up a Deskpro + Gorgias integration?

A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.

Do I need a paid plan to connect Deskpro with Gorgias?

You can build your Deskpro + Gorgias automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]

References

List of sources used to gather information about the Deskpro and Gorgias integration.

  1. Deskpro and Gorgias integration source code, module specs and credentials implementation.
  2. Our Deskpro and Gorgias integration documentation, structured input and output parameters, scopes, and authentication methods.
  3. Official vendor API documentation for Deskpro and Gorgias — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
  4. WEXTL® visual workflow builder, anonymized data from our technical support team.
  5. Deskpro integration information
  6. Gorgias integration information
  7. WEXTL® Scheduling
  8. WEXTL® Pricing and Trial
  9. WEXTL® Apps Library

How we write our apps documentation

Explore how WEXTL® crafted Deskpro and Gorgias integration page documentation. Used sources, AI's role, and how the team validates the result.

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