STEP 1
Connect Deskpro and HelpCrunch
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Deskpro and HelpCrunch Integration
Build support workflows between Deskpro and HelpCrunch on a visual canvas — set up data fields sync between apps once and let data flow when events come automatically. Integration will work without code and your team will see the workflow inside WEXTL® builder.
3-day trialCancel anytimeUp to 10 minutes quick set up
- GDPR
- Data Encryption
- 2FA
- Local Data Region
Learn about Deskpro and HelpCrunch
Detailed info you need to know about Deskpro and HelpCrunch integrations in WEXTL. Explore which modules apps support and how you connect them.
HelpCrunch
Live chat and customer messaging platform for support teams, chats, and contacts. [6]
How to connect Deskpro to HelpCrunch
Set up your Deskpro and HelpCrunch integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Deskpro and HelpCrunch nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Deskpro and HelpCrunch. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Deskpro and HelpCrunch work in WEXTL?
WEXTL exposes actions and triggers for Deskpro and HelpCrunch that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Deskpro triggersHelpCrunch actions
Deskpro modules
- Approve an ApprovalApproves an approval process or request.
- Cancel an ApprovalCancels an approval request currently in process.
- Create a New Community TopicCreates a new community topic.
- Create a TaskCreates a new task in the specified task list.
- Create a TicketCreates a new ticket in the system.
- Create a Ticket ApprovalCreates a new ticket approval in the system.
- Create a User ChatCreates a new user chat.
- Create an Agent ChatCreates a new agent chat.
- Create an Agent Chat MessageCreates a new agent chat message.
- Create an Agent TeamCreates a new agent team in the system.
- Create an Approval TemplateCreates a new approval template in the system.
- Create an Approval TypeCreates a new approval type in the system.
- Create an ArticleCreates a new article.
- Create an Article Custom FieldCreates a new custom field for an article.
- Create User Chat MessagesCreates new user chat messages.
- Delete a Community TopicRemoves a community topic from the system.
- Delete a TaskRemoves a task.
- Delete a TicketDeletes a ticket in the system.
- Delete a User ChatDeletes a user chat from the system.
- Delete an AgentDeletes an agent from the system.
- Delete an Agent ChatDeletes an existing agent chat.
- Delete an Agent Chat MessageDeletes an agent chat message from the conversation.
- Delete an Agent GroupDeletes details for a specific agent group.
- Delete an Agent TeamDeletes details for a specific team group.
- Delete an Approval TemplateDeletes an approval template.
- Delete an Approval TypeDeletes an approval type from the system.
- Delete an ArticleDeletes an article from the database or content management system.
- Delete Article Custom FieldsRemoves an article custom field.
- Download an Article as PDFDownloads an article as a PDF file.
- Get a Community TopicRetrieves a community topic.
- Get a JobRetrieves a job based on a specified ID or criteria.
- Get a TaskRetrieves a task from the service.
- Get a TicketRetrieves a ticket based on specified criteria.
- Get a User ChatRetrieves a user chat.
- Get Agent Group CountRetrieves the count of agent groups.
- Get Agent Team CountRetrieves the count of agents in a team.
- Get Agents CountRetrieves the count of all agents.
- Get Agents' Extended ModelsRetrieves all agents' extended models.
- Get an AgentRetrieves details for a specific agent.
- Get an Agent ChatRetrieves a new agent chat.
- Get an Agent Chat MessageRetrieves an agent chat message.
- Get an Agent GroupRetrieves details for a specific agent group.
- Get an Agent TeamRetrieves details for a specific agent team.
- Get an Approval TemplateRetrieves details for an approval template.
- Get an Approval Template CountRetrieves details for an approval template count.
- Get an Approval TypeRetrieves the details for an approval type.
- Get an Approval Type CountRetrieves details for an approval type count.
- Get an ArticleRetrieves details for an article.
- Get Approval Responses CountRetrieves the count of approval responses.
- Get Article CountRetrieves the count of all articles.
HelpCrunch modules
- Add a Customer EventSubmits a customer activity event.
- Batch Update CustomersUpdates customers in bulk.
- Create a ChatCreates a single chat on behalf of a specific customer.
- Create a CustomerAdds a single customer to your account.
- Delete a CustomerDeletes a single customer by their ID.
- Get a CustomerRetrieves details for a specific customer.
- Get Chat DetailsRetrieves details of a specific chat.
- Get Organization InfoRetrieves organization details.
- List AgentsRetrieves all team members.
- List ApplicationsRetrieves all applications, including widgets and mobile apps.
- List ChatsRetrieves all chats or a filtered subset.
- List CustomersRetrieves a list of customers.
- List DepartmentsRetrieves all departments.
- List MessagesRetrieves messages from a specific chat.
- Make an API CallPerforms an arbitrary authorized API request.
- Mark a Chat as ReadMarks a chat as read in the specified service.
- Rate a ChatRates a chat conversation by providing a score or feedback.
- Search ChatsFinds chats using filters and conditions.
- Search CustomersFinds customers using filters.
- Send a MessageSends a message to a chat.
- Snooze/Unsnooze a ChatPostpones a chat until a specific day and time or unsnoozes it to make it active again.
- Tag a CustomerAdds tags to a customer.
- Unsubscribe a Team MemberUnsubscribes a team member from HelpCrunch newsletters.
- Untag a CustomerRemoves tags from a customer.
- Update a Chat DepartmentUpdates the department to which the chat is assigned.
- Update a CustomerUpdates data of an existing customer by their ID.
- Update Chat AssigneeUpdates the agent to whom the chat is assigned.
- Update Chat StatusChanges the status of any chat.
- Watch AgentsTriggers when agents are being watched.
- Watch ApplicationsTriggers when new applications are received.
- Watch ChatsTriggers when a new chat is created.
- Watch CustomersTriggers when new customers are added.
- Watch DepartmentsTriggers when there is new activity in departments.
- Watch MessagesTriggers when a message is received or updated.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Deskpro and HelpCrunch integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Deskpro and HelpCrunch.
Connect your Deskpro and HelpCrunch accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Deskpro's "Watch Agent Chats Messages" fires, WEXTL can "Add a Customer Event" in HelpCrunch. Deskpro has 18 triggers (including Watch Agent Chats Messages, Watch Agent Groups, and Watch Agent Team); HelpCrunch has 28 actions (including Add a Customer Event, Batch Update Customers, and Create a Chat). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Deskpro-to-HelpCrunch automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Deskpro (or HelpCrunch) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Deskpro + HelpCrunch automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Deskpro and HelpCrunch integration.
- Deskpro and HelpCrunch integration source code, module specs and credentials implementation.
- Our Deskpro and HelpCrunch integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Deskpro and HelpCrunch — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Deskpro integration information
- HelpCrunch integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library