STEP 1
Select HelpCrunch in workflow
Pick HelpCrunch app in the workflow builder [4] - just one click to select the app.
HelpCrunch Integration
Live chat and customer messaging platform for support teams, chats, and contacts. Connect HelpCrunch support activity to workflows that keep customer records and internal teams synchronized. Start with Watch Agents, then trigger Batch Update Customers or Get a Customer as issues move forward.
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- GDPR
- Data Encryption
- 2FA
- Local Data Region
Supported triggers and actions for HelpCrunch integration
Triggers can detect changes in HelpCrunch and run actions that can create, search or modify data inside HelpCrunch automatically [3] — exactly how you set them.
- Watch AgentsTriggers when agents are being watched.
- Watch ApplicationsTriggers when new applications are received.
- Watch ChatsTriggers when a new chat is created.
- Watch CustomersTriggers when new customers are added.
- Watch DepartmentsTriggers when there is new activity in departments.
- Watch MessagesTriggers when a message is received or updated.
- Batch Update CustomersUpdates customers in bulk.
- Get a CustomerRetrieves details for a specific customer.
- Get Chat DetailsRetrieves details of a specific chat.
- Get Organization InfoRetrieves organization details.
- List AgentsRetrieves all team members.
- List ApplicationsRetrieves all applications, including widgets and mobile apps.
- List ChatsRetrieves all chats or a filtered subset.
- List CustomersRetrieves a list of customers.
- List DepartmentsRetrieves all departments.
- List MessagesRetrieves messages from a specific chat.
- Search ChatsFinds chats using filters and conditions.
- Search CustomersFinds customers using filters.
- Add a Customer EventSubmits a customer activity event.
- Create a ChatCreates a single chat on behalf of a specific customer.
How to integrate HelpCrunch in automation workflow?
3 simple steps to make your HelpCrunch connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.
STEP 2
Connect HelpCrunch
When prompted, authorize access to HelpCrunch in WEXTL once. HelpCrunch credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].
WEXTL wants to integrate with your HelpCrunch account. Approve?
STEP 3
Build a workflow
Build your workflow with HelpCrunch yourself or with WEXTL® AI Builder. Connect HelpCrunch to any available integrations [5], or use HTTP node to go beyond them.
HelpCrunch
How HelpCrunch connects and integrates with WEXTL
Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever HelpCrunch app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that HelpCrunch supports.
The following table illustrates what fields HelpCrunch integration require during authorization flow inside our workflow builder [4].
Video slide demonstrates how HelpCrunch is connected in WEXTL builder [4].
| Field | Type | Help |
|---|---|---|
API KeyRequired | password | Log into HelpCrunch, go to Settings → Developers → Public API and copy your API Key from there. |
Connect HelpCrunch to popular apps on WEXTL
Enter a name of the other app you want to sync with HelpCrunch below. Click on selected app to explore integration options with HelpCrunch. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.
Example automation with HelpCrunch integration
Select Watch Chats trigger from HelpCrunch - this will be a starting point in your automation. Whenever event happens in HelpCrunch, workflow will start [7] from Watch Chats node.
Search for Update a Chat Department, connect it as the next step of integration sequence. You can use filters between Watch Chats and Update a Chat Department, so only important data pass from Watch Chats to the next step. WEXTL gives you full control over the process of HelpCrunch automation. All parts of workflow are visible on the canvas [4].
HelpCrunch on WEXTL has 34 modules for crafting support automations. Explore HelpCrunch documentation for more.
Video slide demonstrates how Watch Chats and Update a Chat Department [6] nodes are used in HelpCrunch workflow.
Frequently asked questions
Common questions about automating HelpCrunch in your workflows.
HelpCrunch has 6 triggers, including "Watch Agents", "Watch Applications", and "Watch Chats", and more. Triggers are start points of the workflow, and automations may start from them.
Integration has 28 actions, including "Batch Update Customers", "Get a Customer", and "Get Chat Details", and more. Refer to our HelpCrunch Documentation for detailed inputs and outputs.
No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].
Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.
The HelpCrunch integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by HelpCrunch official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.
Absolutely. Where HelpCrunch provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever HelpCrunch or any other service sends event to webhook URL.
WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for HelpCrunch inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with HelpCrunch modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.
References
List of sources used to gather information about the HelpCrunch integration.
- HelpCrunch integration source code, module specs and credentials implementation.
- Internal HelpCrunch integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official HelpCrunch vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
- WEXTL® Apps Library
- WEXTL® HelpCrunch App Documentation
- WEXTL® Workflow Scheduler
- WEXTL® HTTP node documentation