What actions can I run in HelpCrunch?

28 actions are available, including "Batch Update Customers", "Get a Customer", and "Get Chat Details", and more. Run them from any trigger in your automation stack — map fields once and they execute automatically.

Do I need to write code to automate this?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but it is never required.

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

HelpCrunch Integrations

Live chat and customer messaging platform for support teams, chats, and contacts. When HelpCrunch issues update, notify owners or sync status to other systems.

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Watch AgentsTriggers when agents are being watched.
Watch ApplicationsTriggers when new applications are received.
Watch ChatsTriggers when a new chat is created.
Watch CustomersTriggers when new customers are added.
Watch DepartmentsTriggers when there is new activity in departments.
Watch MessagesTriggers when a message is received or updated.
Batch Update CustomersUpdates customers in bulk.
Get a CustomerRetrieves details for a specific customer.
Get Chat DetailsRetrieves details of a specific chat.
Get Organization InfoRetrieves organization details.
List AgentsRetrieves all team members.
List ApplicationsRetrieves all applications, including widgets and mobile apps.
List ChatsRetrieves all chats or a filtered subset.
List CustomersRetrieves a list of customers.
List DepartmentsRetrieves all departments.
List MessagesRetrieves messages from a specific chat.
Search ChatsFinds chats using filters and conditions.
Search CustomersFinds customers using filters.
Add a Customer EventSubmits a customer activity event.
Create a ChatCreates a single chat on behalf of a specific customer.
Create a CustomerAdds a single customer to your account.
Delete a CustomerDeletes a single customer by their ID.
Make an API CallPerforms an arbitrary authorized API request.
Mark a Chat as ReadMarks a chat as read in the specified service.
Rate a ChatRates a chat conversation by providing a score or feedback.
Send a MessageSends a message to a chat.
Snooze/Unsnooze a ChatPostpones a chat until a specific day and time or unsnoozes it to make it active again.
Tag a CustomerAdds tags to a customer.
Unsubscribe a Team MemberUnsubscribes a team member from HelpCrunch newsletters.
Untag a CustomerRemoves tags from a customer.
Update a Chat DepartmentUpdates the department to which the chat is assigned.
Update a CustomerUpdates data of an existing customer by their ID.
Update Chat AssigneeUpdates the agent to whom the chat is assigned.
Update Chat StatusChanges the status of any chat.

When to use HelpCrunch

Common scenarios where HelpCrunch automation saves time and reduces manual work.

Use HelpCrunch's "Watch Agents" trigger to react the instant an event occurs and push data into connected tools.
Run "Get a Customer" in HelpCrunch from any upstream event — map fields once and let the automation handle the rest.
Include "Watch Chats" from HelpCrunch in larger multi-tool workflows to move data end-to-end without hand-offs.

How to connect

Paste your credentials once — WEXTL® stores them encrypted and reuses the connection across every workflow that needs it.

Full API documentation

Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.

Connecting HelpCrunch to WEXTL®

Field	Type	Help
API KeyRequired	password	Log into HelpCrunch, go to Settings → Developers → Public API and copy your API Key from there.

Use in workflow automation

Start from HelpCrunch’s Watch Chats trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Update a Chat Department as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 34 ready-made steps for support work, and every run records what went in and what came back.

HelpCrunch workflow on the canvas: Watch Chats then Update a Chat Department

Frequently asked questions

Common questions about automating HelpCrunch in your workflows.

HelpCrunch has 6 triggers, including "Watch Agents", "Watch Applications", and "Watch Chats", and more. Use them to start workflows the moment HelpCrunch events fire — no polling required.

Field

Type

Help

API KeyRequired

password

Log into HelpCrunch, go to Settings → Developers → Public API and copy your API Key from there.

Use in workflow automation

Start from HelpCrunch’s Watch Chats trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Update a Chat Department as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 34 ready-made steps for support work, and every run records what went in and what came back.

HelpCrunch Integrations

When to use HelpCrunch

How to connect

Use in workflow automation

Frequently asked questions

HelpCrunch Integrations

When to use HelpCrunch

How to connect

Connect HelpCrunch to any app in workflows

Use in workflow automation

Frequently asked questions

Connect HelpCrunch to any app in workflows

Connect HelpCrunch to any app in workflows

Connect HelpCrunch to any app in workflows

HelpCrunch Integrations

HelpCrunch triggers and actions

When to use HelpCrunch

How to connect

Use in workflow automation

Frequently asked questions

What triggers does HelpCrunch support?

What actions can I run in HelpCrunch?

Do I need to write code to automate this?

Is the integration secure?

HelpCrunch Integrations

HelpCrunch triggers and actions

When to use HelpCrunch

How to connect

Connect HelpCrunch to any app in workflows

Use in workflow automation

Frequently asked questions

What triggers does HelpCrunch support?

What actions can I run in HelpCrunch?

Do I need to write code to automate this?

Is the integration secure?

Connect HelpCrunch to any app in workflows

Connect HelpCrunch to any app in workflows

Connect HelpCrunch to any app in workflows