STEP 1
Connect Deskpro and Helprace
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Deskpro and Helprace Integration
Build support workflows between Deskpro and Helprace on a visual canvas — set up data fields sync between apps once and let data flow when events come automatically. Integration will work without code and your team will see the workflow inside WEXTL® builder.
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Learn about Deskpro and Helprace
Detailed info you need to know about Deskpro and Helprace integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Deskpro to Helprace
Set up your Deskpro and Helprace integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Deskpro and Helprace nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Deskpro and Helprace. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Deskpro and Helprace work in WEXTL?
WEXTL exposes actions and triggers for Deskpro and Helprace that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Deskpro triggersHelprace actions
Deskpro modules
- Approve an ApprovalApproves an approval process or request.
- Cancel an ApprovalCancels an approval request currently in process.
- Create a New Community TopicCreates a new community topic.
- Create a TaskCreates a new task in the specified task list.
- Create a TicketCreates a new ticket in the system.
- Create a Ticket ApprovalCreates a new ticket approval in the system.
- Create a User ChatCreates a new user chat.
- Create an Agent ChatCreates a new agent chat.
- Create an Agent Chat MessageCreates a new agent chat message.
- Create an Agent TeamCreates a new agent team in the system.
- Create an Approval TemplateCreates a new approval template in the system.
- Create an Approval TypeCreates a new approval type in the system.
- Create an ArticleCreates a new article.
- Create an Article Custom FieldCreates a new custom field for an article.
- Create User Chat MessagesCreates new user chat messages.
- Delete a Community TopicRemoves a community topic from the system.
- Delete a TaskRemoves a task.
- Delete a TicketDeletes a ticket in the system.
- Delete a User ChatDeletes a user chat from the system.
- Delete an AgentDeletes an agent from the system.
- Delete an Agent ChatDeletes an existing agent chat.
- Delete an Agent Chat MessageDeletes an agent chat message from the conversation.
- Delete an Agent GroupDeletes details for a specific agent group.
- Delete an Agent TeamDeletes details for a specific team group.
- Delete an Approval TemplateDeletes an approval template.
- Delete an Approval TypeDeletes an approval type from the system.
- Delete an ArticleDeletes an article from the database or content management system.
- Delete Article Custom FieldsRemoves an article custom field.
- Download an Article as PDFDownloads an article as a PDF file.
- Get a Community TopicRetrieves a community topic.
- Get a JobRetrieves a job based on a specified ID or criteria.
- Get a TaskRetrieves a task from the service.
- Get a TicketRetrieves a ticket based on specified criteria.
- Get a User ChatRetrieves a user chat.
- Get Agent Group CountRetrieves the count of agent groups.
- Get Agent Team CountRetrieves the count of agents in a team.
- Get Agents CountRetrieves the count of all agents.
- Get Agents' Extended ModelsRetrieves all agents' extended models.
- Get an AgentRetrieves details for a specific agent.
- Get an Agent ChatRetrieves a new agent chat.
- Get an Agent Chat MessageRetrieves an agent chat message.
- Get an Agent GroupRetrieves details for a specific agent group.
- Get an Agent TeamRetrieves details for a specific agent team.
- Get an Approval TemplateRetrieves details for an approval template.
- Get an Approval Template CountRetrieves details for an approval template count.
- Get an Approval TypeRetrieves the details for an approval type.
- Get an Approval Type CountRetrieves details for an approval type count.
- Get an ArticleRetrieves details for an article.
- Get Approval Responses CountRetrieves the count of approval responses.
- Get Article CountRetrieves the count of all articles.
Helprace modules
- Add a UserAdds a user to a group.
- Add an OrganizationAdds an organization to a group.
- Create a CommentCreates a new comment.
- Create a ContactCreates a new contact in the system.
- Create a GroupCreates a new group.
- Create a SpaceCreates a new space.
- Create a TeamCreates a new team.
- Create a TicketCreates a new ticket in the system.
- Create a TopicCreates a new topic.
- Create a UserCreates a new user.
- Create an EmailCreates a new email.
- Delete a CommentDeletes a comment from the service.
- Delete a ContactDeletes a contact from the address book.
- Delete a GroupDeletes a specified group from the service.
- Delete a SpaceDeletes a space from the service.
- Delete a TeamDeletes a team from the service.
- Delete a TicketDeletes a ticket from the service.
- Delete a TopicDeletes a topic from the service.
- Delete a UserDeletes a user from the system.
- Delete an EmailDeletes an email from the mailbox.
- Get a CommentRetrieves a comment from the service.
- Get a ContactRetrieves a contact.
- Get a GroupRetrieves information about a specific group.
- Get a SpaceRetrieves a space from the service.
- Get a TeamRetrieves a team.
- Get a TicketRetrieves a ticket.
- Get a TopicRetrieves a topic.
- Get a UserRetrieves a user.
- Get an EmailRetrieves an email from the service.
- List CommentsRetrieves all comments.
- List ContactsRetrieves all contacts.
- List EmailsRetrieves all emails from the service.
- List Group UsersRetrieves all organizations in a group.
- List GroupsRetrieves all groups from the service.
- List OrganizationsRetrieves all organizations in a group.
- List SpacesRetrieves all spaces from the service.
- List TeamsRetrieves all teams.
- List Ticket RepliesRetrieves all replies for a ticket.
- List TicketsRetrieves all tickets.
- List TopicsRetrieves all topics.
- List UsersRetrieves all users.
- Make an API CallPerforms an arbitrary authorized API request.
- Remove a UserRemoves a user from a group.
- Remove an OrganizationRemoves an organization from a group.
- Update a CommentUpdates an existing comment.
- Update a ContactUpdates an existing contact in the system.
- Update a GroupUpdates an existing group.
- Update a SpaceUpdates an existing space.
- Update a TeamUpdates an existing team.
- Update a TicketUpdates an existing ticket.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Deskpro and Helprace integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Deskpro and Helprace.
Connect your Deskpro and Helprace accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Deskpro's "Watch Agent Chats Messages" fires, WEXTL can "Add a User" in Helprace. Deskpro has 18 triggers (including Watch Agent Chats Messages, Watch Agent Groups, and Watch Agent Team); Helprace has 54 actions (including Add a User, Add an Organization, and Create a Comment). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Deskpro-to-Helprace automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Deskpro (or Helprace) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Deskpro + Helprace automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Deskpro and Helprace integration.
- Deskpro and Helprace integration source code, module specs and credentials implementation.
- Our Deskpro and Helprace integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Deskpro and Helprace — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Deskpro integration information
- Helprace integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library