STEP 1
Connect Deskpro and Kustomer
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Deskpro and Kustomer Integration
Build support workflows between Deskpro and Kustomer on a visual canvas — set up data fields sync between apps once and let data flow when events come automatically. Integration will work without code and your team will see the workflow inside WEXTL® builder.
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Learn about Deskpro and Kustomer
Detailed info you need to know about Deskpro and Kustomer integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Deskpro to Kustomer
Set up your Deskpro and Kustomer integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Deskpro and Kustomer nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Deskpro and Kustomer. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Deskpro and Kustomer work in WEXTL?
WEXTL exposes actions and triggers for Deskpro and Kustomer that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Deskpro triggersKustomer actions
Deskpro modules
- Approve an ApprovalApproves an approval process or request.
- Cancel an ApprovalCancels an approval request currently in process.
- Create a New Community TopicCreates a new community topic.
- Create a TaskCreates a new task in the specified task list.
- Create a TicketCreates a new ticket in the system.
- Create a Ticket ApprovalCreates a new ticket approval in the system.
- Create a User ChatCreates a new user chat.
- Create an Agent ChatCreates a new agent chat.
- Create an Agent Chat MessageCreates a new agent chat message.
- Create an Agent TeamCreates a new agent team in the system.
- Create an Approval TemplateCreates a new approval template in the system.
- Create an Approval TypeCreates a new approval type in the system.
- Create an ArticleCreates a new article.
- Create an Article Custom FieldCreates a new custom field for an article.
- Create User Chat MessagesCreates new user chat messages.
- Delete a Community TopicRemoves a community topic from the system.
- Delete a TaskRemoves a task.
- Delete a TicketDeletes a ticket in the system.
- Delete a User ChatDeletes a user chat from the system.
- Delete an AgentDeletes an agent from the system.
- Delete an Agent ChatDeletes an existing agent chat.
- Delete an Agent Chat MessageDeletes an agent chat message from the conversation.
- Delete an Agent GroupDeletes details for a specific agent group.
- Delete an Agent TeamDeletes details for a specific team group.
- Delete an Approval TemplateDeletes an approval template.
- Delete an Approval TypeDeletes an approval type from the system.
- Delete an ArticleDeletes an article from the database or content management system.
- Delete Article Custom FieldsRemoves an article custom field.
- Download an Article as PDFDownloads an article as a PDF file.
- Get a Community TopicRetrieves a community topic.
- Get a JobRetrieves a job based on a specified ID or criteria.
- Get a TaskRetrieves a task from the service.
- Get a TicketRetrieves a ticket based on specified criteria.
- Get a User ChatRetrieves a user chat.
- Get Agent Group CountRetrieves the count of agent groups.
- Get Agent Team CountRetrieves the count of agents in a team.
- Get Agents CountRetrieves the count of all agents.
- Get Agents' Extended ModelsRetrieves all agents' extended models.
- Get an AgentRetrieves details for a specific agent.
- Get an Agent ChatRetrieves a new agent chat.
- Get an Agent Chat MessageRetrieves an agent chat message.
- Get an Agent GroupRetrieves details for a specific agent group.
- Get an Agent TeamRetrieves details for a specific agent team.
- Get an Approval TemplateRetrieves details for an approval template.
- Get an Approval Template CountRetrieves details for an approval template count.
- Get an Approval TypeRetrieves the details for an approval type.
- Get an Approval Type CountRetrieves details for an approval type count.
- Get an ArticleRetrieves details for an article.
- Get Approval Responses CountRetrieves the count of approval responses.
- Get Article CountRetrieves the count of all articles.
Kustomer modules
- Create a ConversationCreates a new conversation.
- Create a ConversationCreates a new conversation for a specific customer.
- Create a Conversation ForwardForwards a specific conversation to another recipient or channel.
- Create a Conversation MessageCreates a new message within a specific conversation.
- Create a Conversation TagAdds one or more tags to a conversation.
- Create a CustomerCreates a new customer record in the system.
- Create a Customer Custom ObjectCreates a custom object (KObject) for a customer.
- Create a Customer DraftCreates a new draft for a specific customer.
- Create a Customer MergeMerges multiple customer records into one.
- Create a Customer MessageCreates a new message for a specific customer.
- Create a MessageAdds an instance of a message to an existing conversation timeline with a customer.
- Create a NoteCreates a new note.
- Create a TeamCreates a new team.
- Create a Team MemberAdds a member to a team.
- Create a UserCreates or invites a new user.
- Create a User Password ResetTriggers a password reset for a user.
- Create a Work ItemCreates a new work item.
- Create an AttachmentUploads a new attachment to the service.
- Create an Unmasking WindowCreates an unmasking window for a customer.
- Create ConversationsCreates multiple conversations in bulk.
- Create CustomersCreates multiple customer records in bulk.
- Create MediaUploads a new media object.
- Delete a ConversationDeletes a conversation by its ID.
- Delete a CustomerDeletes a customer by ID.
- Delete a NoteDeletes a note by ID.
- Delete a Team MemberRemoves a member from a team.
- Delete an Unmasking WindowDeletes an unmasking window for a customer.
- Delete Conversation TagsRemoves one or more tags from a conversation.
- Delete ConversationsDeletes multiple conversations in bulk.
- Delete CustomersDeletes multiple customers in bulk.
- Get a ConversationRetrieves a conversation by ID.
- Get a Conversation by External IDRetrieves a conversation using its external ID.
- Get a CustomerRetrieves a customer by ID.
- Get a Customer by EmailGets a customer by their email.
- Get a Customer by External IDRetrieves a customer by their external ID.
- Get a Customer by Phone NumberRetrieves a customer based on their phone number.
- Get a Customer EventRetrieves a specific event for a customer.
- Get a Customer MergeRetrieves details of a specific customer merge.
- Get a MessageRetrieves a single message based on the unique message ID.
- Get a Message AttachmentRetrieves an attachment using a message ID and an attachment ID.
- Get a Message by External IDRetrieves a message using its external ID.
- Get a NoteRetrieves a note by ID.
- Get a Work ItemRetrieves a work item by ID.
- Get an AttachmentRetrieves an attachment using its ID.
- Get Conversation TimesRetrieves conversation times by unique ID.
- Get Current UserRetrieves the current authenticated user.
- Get MediaRetrieves a media object by ID.
- Get the Next Work Item in a QueueRetrieves the next available work item in a queue.
- List Conversation AttachmentsRetrieves all attachments for a conversation.
- List Conversation EventsRetrieves all events associated with a conversation.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Deskpro and Kustomer integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Deskpro and Kustomer.
Connect your Deskpro and Kustomer accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Deskpro's "Watch Agent Chats Messages" fires, WEXTL can "Create a Conversation" in Kustomer. Deskpro has 18 triggers (including Watch Agent Chats Messages, Watch Agent Groups, and Watch Agent Team); Kustomer has 89 actions (including Create a Conversation, Create a Conversation, and Create a Conversation Forward). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Deskpro-to-Kustomer automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Deskpro (or Kustomer) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Deskpro + Kustomer automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Deskpro and Kustomer integration.
- Deskpro and Kustomer integration source code, module specs and credentials implementation.
- Our Deskpro and Kustomer integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Deskpro and Kustomer — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Deskpro integration information
- Kustomer integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library