STEP 1
Connect Deskpro and Reamaze
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Deskpro and Reamaze Integration
Keep Deskpro and Reamaze in sync by integrating their events and actions. When support events happen in Deskpro, update the Reamaze automatically - without any line of code in visual workflow builder.
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Learn about Deskpro and Reamaze
Detailed info you need to know about Deskpro and Reamaze integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Deskpro to Reamaze
Set up your Deskpro and Reamaze integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Deskpro and Reamaze nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Deskpro and Reamaze. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Deskpro and Reamaze work in WEXTL?
WEXTL exposes actions and triggers for Deskpro and Reamaze that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Deskpro triggersReamaze actions
Deskpro modules
- Approve an ApprovalApproves an approval process or request.
- Cancel an ApprovalCancels an approval request currently in process.
- Create a New Community TopicCreates a new community topic.
- Create a TaskCreates a new task in the specified task list.
- Create a TicketCreates a new ticket in the system.
- Create a Ticket ApprovalCreates a new ticket approval in the system.
- Create a User ChatCreates a new user chat.
- Create an Agent ChatCreates a new agent chat.
- Create an Agent Chat MessageCreates a new agent chat message.
- Create an Agent TeamCreates a new agent team in the system.
- Create an Approval TemplateCreates a new approval template in the system.
- Create an Approval TypeCreates a new approval type in the system.
- Create an ArticleCreates a new article.
- Create an Article Custom FieldCreates a new custom field for an article.
- Create User Chat MessagesCreates new user chat messages.
- Delete a Community TopicRemoves a community topic from the system.
- Delete a TaskRemoves a task.
- Delete a TicketDeletes a ticket in the system.
- Delete a User ChatDeletes a user chat from the system.
- Delete an AgentDeletes an agent from the system.
- Delete an Agent ChatDeletes an existing agent chat.
- Delete an Agent Chat MessageDeletes an agent chat message from the conversation.
- Delete an Agent GroupDeletes details for a specific agent group.
- Delete an Agent TeamDeletes details for a specific team group.
- Delete an Approval TemplateDeletes an approval template.
- Delete an Approval TypeDeletes an approval type from the system.
- Delete an ArticleDeletes an article from the database or content management system.
- Delete Article Custom FieldsRemoves an article custom field.
- Download an Article as PDFDownloads an article as a PDF file.
- Get a Community TopicRetrieves a community topic.
- Get a JobRetrieves a job based on a specified ID or criteria.
- Get a TaskRetrieves a task from the service.
- Get a TicketRetrieves a ticket based on specified criteria.
- Get a User ChatRetrieves a user chat.
- Get Agent Group CountRetrieves the count of agent groups.
- Get Agent Team CountRetrieves the count of agents in a team.
- Get Agents CountRetrieves the count of all agents.
- Get Agents' Extended ModelsRetrieves all agents' extended models.
- Get an AgentRetrieves details for a specific agent.
- Get an Agent ChatRetrieves a new agent chat.
- Get an Agent Chat MessageRetrieves an agent chat message.
- Get an Agent GroupRetrieves details for a specific agent group.
- Get an Agent TeamRetrieves details for a specific agent team.
- Get an Approval TemplateRetrieves details for an approval template.
- Get an Approval Template CountRetrieves details for an approval template count.
- Get an Approval TypeRetrieves the details for an approval type.
- Get an Approval Type CountRetrieves details for an approval type count.
- Get an ArticleRetrieves details for an article.
- Get Approval Responses CountRetrieves the count of approval responses.
- Get Article CountRetrieves the count of all articles.
Reamaze modules
- Create a ContactCreates a new contact in the specified service.
- Create a Contact IdentityCreates a new identity for a contact.
- Create a Contact NoteAdds a new note to a contact.
- Create a ConversationCreates a conversation in the application.
- Create a MessageCreates a message in a specified service.
- Create a Response TemplateCreates a response template for use in customer interactions.
- Create a Staff UserCreates a new staff user in the system.
- Create an ArticleCreates a new article using the provided details.
- Create an IncidentCreates a new incident in the system.
- Delete a Contact NoteRemoves a contact note.
- Get a ChannelRetrieves a single communication channel.
- Get a Channel Summary ReportRetrieves summary metrics grouped by channel.
- Get a ConversationRetrieves a single conversation.
- Get a Response TemplateRetrieves a single response template.
- Get a Response Time ReportRetrieves response time analytics.
- Get a Staff ReportRetrieves staff performance data.
- Get a Tags ReportRetrieves analytics grouped by tags.
- Get a Volume ReportRetrieves conversation and message volume metrics.
- Get an ArticleRetrieves a single knowledge base article.
- Get an IncidentRetrieves a single system incident.
- List ArticlesRetrieves all available knowledge base articles.
- List ChannelsRetrieves all communication channels.
- List Contact IdentitiesRetrieves identities linked to a contact.
- List Contact NotesRetrieves all notes associated with a contact.
- List ContactsRetrieves all contacts in the system.
- List ConversationsRetrieves all conversations from the service.
- List IncidentsRetrieves all system incidents.
- List MessagesRetrieves all messages.
- List Response TemplatesRetrieves all predefined response templates.
- List Satisfaction RatingsRetrieves all customer satisfaction ratings.
- List StaffRetrieves all staff users.
- List SystemsRetrieves all monitored systems.
- Make an API CallPerforms an arbitrary authorized API request.
- Update a ContactUpdates a contact with the specified information.
- Update a Contact NoteUpdates a note for a specific contact.
- Update a ConversationUpdates a conversation with new information or changes existing details.
- Update a Response TemplateUpdates a response template with new information or modifications.
- Update an ArticleUpdates an article with the specified content.
- Update an IncidentUpdates an incident with new information or changes existing details.
- Watch ArticlesTriggers when a new article is published.
- Watch ChannelsTriggers when a new channel is created or an existing channel is updated.
- Watch ConversationsTriggers when a new conversation is started or updated.
- Watch MessagesTriggers when new messages are received.
- Watch StaffTriggers when there is new staff data available.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Deskpro and Reamaze integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Deskpro and Reamaze.
Connect your Deskpro and Reamaze accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Deskpro's "Watch Agent Chats Messages" fires, WEXTL can "Create a Contact" in Reamaze. Deskpro has 18 triggers (including Watch Agent Chats Messages, Watch Agent Groups, and Watch Agent Team); Reamaze has 39 actions (including Create a Contact, Create a Contact Identity, and Create a Contact Note). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Deskpro-to-Reamaze automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Deskpro (or Reamaze) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Deskpro + Reamaze automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Deskpro and Reamaze integration.
- Deskpro and Reamaze integration source code, module specs and credentials implementation.
- Our Deskpro and Reamaze integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Deskpro and Reamaze — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Deskpro integration information
- Reamaze integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library