Can eDesk trigger actions in LiveHelpNow, and LiveHelpNow in eDesk?

Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it.

Do I need to write code to integrate eDesk and LiveHelpNow?

No. eDesk-to-LiveHelpNow automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic.

eDesk + LiveHelpNow Integration

Connect eDesk and LiveHelpNow to automate support work — trigger in one app, run actions in the other, wired in minutes.

Example: when eDesk's "Watch Channels" fires, WEXTL can "Accept a Callback" in LiveHelpNow. eDesk has 9 triggers (including Watch Channels, Watch Contacts, and Watch Order Notes); LiveHelpNow has 61 actions (including Accept a Callback, Accept a Chat, and Accept a Ticket).

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eDesk triggersLiveHelpNow actions

eDesk workflow triggers

LiveHelpNow workflow actions

Frequently asked questions

Common questions about connecting eDesk and LiveHelpNow.

Connect your eDesk and LiveHelpNow accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them.

eDeskBrowse all eDesk triggers, actions, and integrations.

LiveHelpNowBrowse all LiveHelpNow triggers, actions, and integrations.

eDesk + LiveHelpNow Integration

Frequently asked questions

How do I connect eDesk and LiveHelpNow?

What can I automate between eDesk and LiveHelpNow?

Can eDesk trigger actions in LiveHelpNow, and LiveHelpNow in eDesk?

Do I need to write code to integrate eDesk and LiveHelpNow?

Explore eDesk and LiveHelpNow, or get started

eDesk + LiveHelpNow Integration

Frequently asked questions

How do I connect eDesk and LiveHelpNow?

What can I automate between eDesk and LiveHelpNow?

Can eDesk trigger actions in LiveHelpNow, and LiveHelpNow in eDesk?

Do I need to write code to integrate eDesk and LiveHelpNow?

Explore eDesk and LiveHelpNow, or get started