Glassix Communication API: Watch Events, Add a Contact Identifier

About this integration

Omnichannel messaging platform for tickets, contacts, departments, and team conversations. Use it from the workflow canvas with no custom glue script required.

This integration exposes 2 triggers, 12 search modules and 31 actions as workflow nodes. Authentication uses oauth authentication.

How to connect

The credential form asks for – Workspace, – API Key, – API Secret, and – User Email.

Prefer the interactive builder form? Open it on the app page.

Sign in and approve access — your password is never shared with WEXTL®, and you can revoke access from the provider at any time.

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You’ll be redirected to sign in and approve access — your password is never shared with WEXTL.

Connecting Glassix to WEXTL®

Field	Type	Help
– WorkspaceRequired	text	Enter your workspace subdomain (required). Example: acme. Do not include https:// or .glassix.com. Docs: API Authentication
– API KeyRequired	text	Paste your API Key (required). You can generate API keys in Settings → Developers → API Keys inside Glassix. Docs: API Authentication
– API SecretRequired	password	Paste your API Secret (required). Keep this value secure — anyone with access can authenticate your workspace. Docs: API Authentication
– User EmailRequired	text	Enter the user email address (required) used to generate the access token.

Use it in workflow automation

Start with Watch Events, then add Add a Contact Identifier.

The canvas below runs Watch Events into Add a Contact Identifier — watch the video, then drop a node onto the canvas.

Select the Watch Tickets trigger and the workflow fires automatically when the event occurs — no polling required.

Then add Add Ticket Note as the next node. Branch, filter, or hand off to other integrations from there.

The integration includes 33 ready-made modules for communication work — each run logs its inputs and outputs for debugging.

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Glassix workflow on the canvas: Watch Tickets then Add Ticket Note

Triggers, searches and actions

Use the tables below to inspect Glassix's 2 triggers, 12 search modules, and 31 actions.