Glassix

Omnichannel messaging platform for tickets, contacts, departments, and team conversations.

2 triggers12 searches31 actionsPollingAuth: OAuth

AI-assisted documentation13 min read

This documentation is compiled from our integration source code, internal specs for Glassix, its official API documentation and anonymized requests logs we collect from our support team[2].

Open Glassix on WEXTL →

Requirements

To use Glassix on WEXTL you need an active account and OAuth client credentials, granted by signing in with your account.[3]

Get your Glassix credentials

You’ll be redirected to sign in and approve access — your password is never shared with WEXTL.

WorkspacetextRequired
Enter your workspace subdomain (required). Example: acme. Do not include https:// or .glassix.com. Docs: API Authentication
[1]
API KeytextRequired
Paste your API Key (required). You can generate API keys in Settings → Developers → API Keys inside Glassix. Docs: API Authentication
[1]
API SecretpasswordRequired
Paste your API Secret (required). Keep this value secure — anyone with access can authenticate your workspace. Docs: API Authentication
[1]
User EmailtextRequired
Enter the user email address (required) used to generate the access token.
[1]

Connect Glassix in WEXTL

Log in to your WEXTL account, add the Glassix node module to your workflow, and click Create new credential.
Optional: In the Credential name field, enter a name for the credential.
Enter the authentication credentials you copied from your Glassix account, or follow the on-screen instructions to create the credential.
If prompted, authenticate your account and confirm access.
If you want to make changes to your credential in the future, follow the steps in Manage credentials →

Connecting Glassix to WEXTL® — Video slide demonstrates how to integrate Glassix in the WEXTL visual workflow builder.[4]

Video slide demonstrates how to integrate Glassix in the WEXTL visual workflow builder.[4]

Notes

Credentials are org-scoped; share them with teammates from the Credentials picker on any of its nodes.For detailed information on connecting an application, see Connect an application →

Glassix node modules

The list below is a reference of every Glassix node module the integration supports. You will be able to pick any of them on the workflow canvas while building automations.

Open any Glassix node module below to inspect its input parameters, outputs, and connection requirements.

Watch EventsTrigger

Output fields[3]

Field	Type
event	text
Ticket ID	number
Ticket state	text
Ticket	object
ID	number
Department ID	text
Field 1	text
Field 2	text
Field 3	text
Field 4	text
Field 5	text
Field 6	text
Field 7	text
Field 8	text

Watch TicketsTrigger

Output fields[3]

Field	Type
ID	number
Field 1	text
Field 2	text
Field 3	text
Field 4	text
Field 5	text
Field 6	text
Field 7	text
Field 8	text
Field 9	text
Field 10	text
Culture	text
Tags	array
Activity logs	array
Owner	object
ID	text
Gender	text
User name	email
Culture	text
Is anonymous	boolean
Unique argument	text
Type	text
Full name	text
Short name	text
Job title	text
State	text
Open	date
Close	date
Last activity	date
Ticket type	text

25other output fields

Get a ContactAction

Input fields[3]

Field	Type
Contact IDRequired	choice

Output fields[3]

Field	Type
ID	text
Name	text
Identifiers	array
Unique argument	text
Image file identifier	text
Image URI	url
Creation date time	date
Update date time	date
Is deleted	boolean

Get a TicketAction

Input fields[3]

Field	Type
Ticket IDRequired	choice

Output fields[3]

Field	Type
ID	text
Department ID	text
Field 1	text
Field 2	text
Field 3	text
Field 4	text
Field 5	text
Field 6	text
Field 7	text
Field 8	text
Field 9	text
Field 10	text
Culture	text
Tags	array
Activity logs	array
Owner	object
ID	text
Gender	text
User name	text
Culture	text
Is anonymous	boolean
Unique argument	text
Type	text
Full name	text
Short name	text
Job title	text
State	text
Open	date
Close	date
Last activity	date

27other output fields

Get a User by Unique ArgumentAction

Input fields[3]

Field	Type
Unique ArgumentRequired	text

Output fields[3]

Field	Type
ID	text
Gender	text
User name	email
Culture	text
Is anonymous	boolean
Unique argument	text
Type	text
Full name	text
Short name	text
Job title	text
Status	text
Roles	array

Get a User StatusAction

Output fields[3]

Field	Type
Status	text
status	number

Get an Audio LinkAction

Input fields[3]

Field	Type
Ticket IDRequired	choice
Audio URIRequired	url

Get ContentAction

Input fields[3]

Field	Type
Content IDRequired	choice

Output fields[3]

Field	Type
ID	text
Language code	text
Category ID	text
Is disabled	boolean
Is available to ai bot	boolean
Is available to agent suggestions	boolean
Full text	text
Engagement rate	number
Created on	date
Updated on	date

List ContentsSearch

Input fields[3]

Field	Type
Category IDRequired	choice
Order By	choice
Descending	boolean
Type Filter	choice
Limit	number

Output fields[3]

Field	Type
ID	text
Language code	text
Category ID	text
Is disabled	boolean
Is available to ai bot	boolean
Is available to agent suggestions	boolean
Full text	text
Engagement rate	number
Created on	date
Updated on	date

List EventsAction

Input fields[3]

Field	Type
Delete EventsRequired	boolean
Limit	number

Output fields[3]

Field	Type
event	text
Ticket ID	number
Ticket state	text
Ticket	object
ID	number
Department ID	text
Field 1	text
Field 2	text
Field 3	text
Field 4	text
Field 5	text
Field 6	text
Field 7	text
Field 8	text

List TicketsSearch

Input fields[3]

Field	Type
Since (UTC)	text
Until (UTC)	text
Ticket State(s)	text
Sort Order	choice
Limit	number

Output fields[3]

Field	Type
ID	number
Field 1	text
Field 2	text
Field 3	text
Field 4	text
Field 5	text
Field 6	text
Field 7	text
Field 8	text
Field 9	text
Field 10	text
Culture	text
Tags	array
Activity logs	array
Owner	object
ID	text
Gender	text
User name	email
Culture	text
Is anonymous	boolean
Unique argument	text
Type	text
Full name	text
Short name	text
Job title	text
State	text
Open	date
Close	date
Last activity	date
Ticket type	text

25other output fields

List User Status LogsSearch

Input fields[3]

Field	Type
SinceRequired	date
UntilRequired	date
User ID	choice
Limit	number

Output fields[3]

Field	Type
Date	date
Total online time	text
Total break time	text
Total break 2 time	text
Total break 3 time	text
Total break 4 time	text
Total break 5 time	text
Total offline time	text
Status logs	array

List UsersSearch

Input fields[3]

Field	Type
Limit	number

Output fields[3]

Field	Type
ID	text
Gender	text
User name	email
Culture	text
Is anonymous	boolean
Unique argument	text
Type	text
Full name	text
Short name	text
Job title	text
Status	text
Roles	array

Add a Contact IdentifierAction

Input fields[3]

Field	Type
Contact IDRequired	choice
Force MergeRequired	boolean
Identifier TypeRequired	choice
IdentifierRequired	text

Output fields[3]

Field	Type
Message	text

Add Ticket NoteAction

Input fields[3]

Field	Type
Ticket IDRequired	choice
Text	text
HTML	text

Add Ticket TagsAction

Input fields[3]

Field	Type
Ticket IDRequired	choice
content	text

Assign an Available UserAction

Input fields[3]

Field	Type
Ticket IDRequired	choice

Create a TicketAction

Input fields[3]

Field	Type
Field 1 (Subject)	text
Field 2	text
Field 3	text
Field 4	text
Field 5	text
Field 6	text
Field 7	text
Field 8	text
Field 9	text
Field 10	text
CultureRequired	choice
ParticipantsRequired	array
Tags	array
Unique Argument	text
State	choice
Open Date/Time (UTC)	date
Close Date/Time (UTC)	date
Get Available User	boolean
Add Introduction Message	boolean
Enable Webhook	boolean

3other input fields

Output fields[3]

Field	Type
ID	text
Department ID	text
Field 1	text
Field 2	text
Field 3	text
Field 4	text
Field 5	text
Field 6	text
Field 7	text
Field 8	text
Field 9	text
Field 10	text
Culture	text
Ticket type	text
Tags	array
Owner	object
ID	text
Gender	text
User name	text
Culture	text
Is anonymous	boolean
Unique argument	text
Type	text
State	text
Open	date
Close	date
Unique argument	text

27other output fields

Create a UserAction

Input fields[3]

Field	Type
User TypeRequired	choice
RoleRequired	choice
User EmailRequired	email
Unique ArgumentRequired	text

Output fields[3]

Field	Type
Message	text

Create ContentAction

Input fields[3]

Field	Type
TypeRequired	choice
TitleRequired	text
Full TextRequired	text
Language Code	text
Category ID	choice
Available to AI Bot	boolean
Available to Agent Suggestions	boolean

Output fields[3]

Field	Type
ID	text
Language code	text
Category ID	text
Is disabled	boolean
Is available to ai bot	boolean
Is available to agent suggestions	boolean
Full text	text
Engagement rate	number
Created on	date
Updated on	date

Delete a Contact IdentifierAction

Input fields[3]

Field	Type
Contact IDRequired	choice
Contact Identifier IDRequired	number

Output fields[3]

Field	Type
Message	text

Delete a UserAction

Input fields[3]

Field	Type
User EmailRequired	email

Output fields[3]

Field	Type
Message	text
Deleted from departments	array

Delete an EventAction

Input fields[3]

Field	Type
Queue Receipt HandleRequired	text
Queue Message IDRequired	text

Delete ContentAction

Input fields[3]

Field	Type
Content IDRequired	choice

End a Phone CallAction

Input fields[3]

Field	Type
Ticket IDRequired	choice
Date Time	date

Generate a Survey LinkAction

Input fields[3]

Field	Type
Ticket IDRequired	choice
Survey IDRequired	text
Participant ID	choice

Output fields[3]

Field	Type
Survey link	url

Generate a Ticket PDFAction

Input fields[3]

Field	Type
Ticket IDRequired	choice
Include Details	boolean
Include Conversation Link	boolean
Include Notes	boolean
Replace Content ID	boolean
Show Participant Type	boolean

Output fields[3]

Field	Type
Message	text

Generate Ticket HTMLAction

Input fields[3]

Field	Type
Ticket IDRequired	choice
Include Details	boolean
Include Conversation Link	boolean
Include Notes	boolean
Font Size (Pixels)	number

Output fields[3]

Field	Type
Message	text

Make an API Calluniversal

Input fields[3]

Field	Type
MethodRequired	choice
Headers	array
Header	object
Query String	array
Parameter	object
Body	text

Output fields[3]

Field	Type
Body	text
Headers	object
Status code	number

Remove a Ticket TagAction

Input fields[3]

Field	Type
Ticket IDRequired	choice
TagRequired	text

Scramble TicketAction

Input fields[3]

Field	Type
Ticket IDRequired	choice

Output fields[3]

Field	Type
User ID	number

Send a TicketAction

Input fields[3]

Field	Type
Ticket IDRequired	choice
Text	text
HTML	text
Enable Free Text Input	boolean
Quick Replies	array
Templates	array
Files	array

Output fields[3]

Field	Type
Guid transaction ID	text
ID	number
Date time	date
From protocol type	text
Type	text
Text	text
HTML	text
Status	text
From participant	object
ID	number
Name	text
Display name	text
Protocol type	text
Sub protocol type	text
Is active	boolean
Is deleted	boolean
Identifier	text
Type	text
Contact ID	text
Attachments	array
Payload	text

Set a Unique ArgumentAction

Input fields[3]

Field	Type
Next Unique ArgumentRequired	text

Set a User StatusAction

Input fields[3]

Field	Type
Next StatusRequired	choice

Set Ticket OwnerAction

Input fields[3]

Field	Type
Ticket IDRequired	choice
Keep Current Owner in ConversationRequired	boolean
Next Owner Email	email
Next Owner GUID	choice

Start a Phone CallAction

Input fields[3]

Field	Type
Ticket IDRequired	choice
Date Time	date

Update a Ticket Participant NameAction

Input fields[3]

Field	Type
Ticket IDRequired	choice
Participant IDRequired	choice
Participant NameRequired	text

Update a Ticket StateAction

Input fields[3]

Field	Type
Ticket IDRequired	choice
Next StateRequired	choice
Return Ticket	boolean
Send State Changed Message	boolean
Enable Webhook	boolean
Tags	array
Summary	text
Awake On (UTC)	date

Output fields[3]

Field	Type
Message	text

Update a Ticket SummaryAction

Input fields[3]

Field	Type
Ticket IDRequired	choice
SummaryRequired	text

Update a UserAction

Input fields[3]

Field	Type
Short Name	text
Full Name	text
Job Title	text
Culture	choice

Update Contact NameAction

Input fields[3]

Field	Type
Contact IDRequired	choice
Next NameRequired	text

Output fields[3]

Field	Type
Message	text

Update ContentAction

Input fields[3]

Field	Type
Content IDRequired	choice
TitleRequired	text
Full TextRequired	text
Category ID	choice
Available to AI Bot	boolean
Available to Agent Suggestions	boolean

Update Ticket DepartmentAction

Input fields[3]

Field	Type
Ticket IDRequired	choice
Department IDRequired	choice

Output fields[3]

Field	Type
Ticket ID	number

Update Ticket FieldsAction

Input fields[3]

Field	Type
Ticket IDRequired	choice
Field 1 (Subject)	text
Field 2	text
Field 3	text
Field 4	text
Field 5	text
Field 6	text
Field 7	text
Field 8	text
Field 9	text
Field 10	text
Unique Argument	text
Details	object
User Agent	text
IP Address	text
Location	text
Source	object
External Link	url
Identity Token Claims	object
Referral	object

Templates

Look for Glassix templates in the WEXTL template library.

Browse templates →

Explore alternative apps

More apps in Communication category →

References

WEXTL® Glassix Source Code connector implementation.
Our users use cases and automations.
Official API Documentation for Glassix.
WEXTL® visual workflow builder data.

Last updated: Jul 24, 2026 18:11

How we write our apps documentation

How we compile these docs — sources, AI's role, and how we verify.