What actions can I run in Glassix?

43 actions are available, including "Get a Contact", "Get an Audio Link", and "Get a Ticket", and more. Run them from any trigger in your automation stack — map fields once and they execute automatically.

Do I need to write code to automate this?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but it is never required.

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

Glassix Integrations

Omnichannel messaging platform for tickets, contacts, departments, and team conversations. Connect Glassix conversations to the systems your team already works in.

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Watch EventsTriggers when an event is updated.
Watch TicketsTriggers when a ticket event occurs.
Get a ContactRetrieves a contact from the contact list.
Get an Audio LinkRetrieves a phone call audio link.
Get a TicketRetrieves a specific ticket.
Get a User by Unique ArgumentRetrieves a user by a unique argument.
Get a User StatusRetrieves the current status of a user.
Get ContentRetrieves content from a specified source.
List CategoriesRetrieves categories from the service.
List ContentsRetrieves all contents from the service.
List EventsRetrieves a list of events.
List TicketsRetrieves all tickets.
List UsersRetrieves all users.
List User Status LogsRetrieves user status history.
Add a Contact IdentifierAdds an identifier to a contact.
Add Ticket NoteAdds a note to a ticket.
Add Ticket TagsAdds tags to a ticket.
Assign an Available UserAssigns an available user.
Create a TicketCreates a new ticket.
Create a UserAdds a new user to the system.
Create ContentCreates knowledge content.
Delete a Contact IdentifierDeletes a contact identifier from the service.
Delete an EventDeletes an event from the specified service.
Delete a UserDeletes a user from the system.
Delete ContentDeletes specified content from the service.
End a Phone CallNotifies when a phone call has ended.
Generate a Survey LinkGenerates a survey link.
Generate a Ticket PDFGenerates a ticket PDF for specified details.
Generate Ticket HTMLGenerates the HTML for a ticket based on specified parameters.
Make an API CallPerforms an arbitrary authorized API request.
Remove a Ticket TagRemoves a tag from a ticket.
Scramble TicketScrambles ticket data.
Send a TicketSends a ticket using the service.
Set a Unique ArgumentSets a unique argument for a user.
Set a User StatusUpdates a user's status.
Set Ticket OwnerAssigns a ticket owner to a specific ticket.
Start a Phone CallNotifies when a phone call is started.
Update a Ticket Participant NameUpdates the participant name in a ticket.
Update a Ticket StateUpdates the state of a ticket in the system.
Update a Ticket SummaryUpdates the summary for a specified ticket.
Update a UserUpdates a user.
Update Contact NameUpdates a contact's name in the contact list.
Update ContentUpdates content on a specified platform or service.
Update Ticket DepartmentUpdates the department assigned to a ticket.
Update Ticket FieldsUpdates ticket fields.

When to use Glassix

Common scenarios where Glassix automation saves time and reduces manual work.

React to "Watch Events" in Glassix in real time: route the event into CRM, chat, ticketing, or any connected service.
Run "Get an Audio Link" in Glassix from any upstream event — map fields once and let the automation handle the rest.
Include "Get a Contact" from Glassix in larger multi-tool workflows to move data end-to-end without hand-offs.

How to connect

Sign in and approve access — your password is never shared with WEXTL®, and you can revoke access from the provider at any time.

Full API documentation

You’ll be redirected to sign in and approve access — your password is never shared with WEXTL.

Connecting Glassix to WEXTL®

Field	Type	Help
– WorkspaceRequired	text	Enter your workspace subdomain (`required`). Example: `acme`. Do not include `https://` or `.glassix.com`. Docs: API Authentication
– API KeyRequired	text	Paste your API Key (`required`). You can generate API keys in Settings → Developers → API Keys inside Glassix. Docs: API Authentication
– API SecretRequired	password	Paste your API Secret (`required`). Keep this value secure — anyone with access can authenticate your workspace. Docs: API Authentication
– User EmailRequired	text	Enter the user email address (`required`) used to generate the access token.

Use in workflow automation

Start from Glassix’s Watch Tickets trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Add Ticket Note as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 45 ready-made steps for communication work, and every run records what went in and what came back.

Glassix workflow on the canvas: Watch Tickets then Add Ticket Note

Frequently asked questions

Common questions about automating Glassix in your workflows.

Glassix has 2 triggers, including "Watch Events" and "Watch Tickets". Use them to start workflows the moment Glassix events fire — no polling required.

Field

Type

Help

– WorkspaceRequired

text

Enter your workspace subdomain (required). Example: acme. Do not include https:// or .glassix.com. Docs: API Authentication

– API KeyRequired

text

Paste your API Key (required). You can generate API keys in Settings → Developers → API Keys inside Glassix. Docs: API Authentication

– API SecretRequired

password

Paste your API Secret (required). Keep this value secure — anyone with access can authenticate your workspace. Docs: API Authentication

– User EmailRequired

text

Enter the user email address (required) used to generate the access token.

Use in workflow automation

Start from Glassix’s Watch Tickets trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Add Ticket Note as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 45 ready-made steps for communication work, and every run records what went in and what came back.

Glassix Integrations

When to use Glassix

How to connect

Use in workflow automation

Frequently asked questions

Glassix Integrations

When to use Glassix

How to connect

Connect Glassix to any app in workflows

Use in workflow automation

Frequently asked questions

Connect Glassix to any app in workflows

Connect Glassix to any app in workflows

Connect Glassix to any app in workflows

Glassix Integrations

Glassix triggers and actions

When to use Glassix

How to connect

Use in workflow automation

Frequently asked questions

What triggers does Glassix support?

What actions can I run in Glassix?

Do I need to write code to automate this?

Is the integration secure?

Glassix Integrations

Glassix triggers and actions

When to use Glassix

How to connect

Connect Glassix to any app in workflows

Use in workflow automation

Frequently asked questions

What triggers does Glassix support?

What actions can I run in Glassix?

Do I need to write code to automate this?

Is the integration secure?

Connect Glassix to any app in workflows

Connect Glassix to any app in workflows

Connect Glassix to any app in workflows