Glassix Integration

Omnichannel messaging platform for tickets, contacts, departments, and team conversations. Connect Glassix conversations to the systems your team already uses every day. When Watch Events lands, react with Get a Contact or Get a Ticket.

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Supported triggers and actions for Glassix integration

Triggers can detect changes in Glassix and run actions that can create, search or modify data inside Glassix automatically [3] — exactly how you set them.

Watch EventsTriggers when an event is updated.
Watch TicketsTriggers when a ticket event occurs.
Get a ContactRetrieves a contact from the contact list.
Get a TicketRetrieves a specific ticket.
Get a User by Unique ArgumentRetrieves a user by a unique argument.
Get a User StatusRetrieves the current status of a user.
Get an Audio LinkRetrieves a phone call audio link.
Get ContentRetrieves content from a specified source.
List CategoriesRetrieves categories from the service.
List ContentsRetrieves all contents from the service.
List EventsRetrieves a list of events.
List TicketsRetrieves all tickets.
List User Status LogsRetrieves user status history.
List UsersRetrieves all users.
Add a Contact IdentifierAdds an identifier to a contact.
Add Ticket NoteAdds a note to a ticket.
Add Ticket TagsAdds tags to a ticket.
Assign an Available UserAssigns an available user.
Create a TicketCreates a new ticket.
Create a UserAdds a new user to the system.
Create ContentCreates knowledge content.
Delete a Contact IdentifierDeletes a contact identifier from the service.
Delete a UserDeletes a user from the system.
Delete an EventDeletes an event from the specified service.
Delete ContentDeletes specified content from the service.
End a Phone CallNotifies when a phone call has ended.
Generate a Survey LinkGenerates a survey link.
Generate a Ticket PDFGenerates a ticket PDF for specified details.
Generate Ticket HTMLGenerates the HTML for a ticket based on specified parameters.
Make an API CallPerforms an arbitrary authorized API request.
Remove a Ticket TagRemoves a tag from a ticket.
Scramble TicketScrambles ticket data.
Send a TicketSends a ticket using the service.
Set a Unique ArgumentSets a unique argument for a user.
Set a User StatusUpdates a user's status.
Set Ticket OwnerAssigns a ticket owner to a specific ticket.
Start a Phone CallNotifies when a phone call is started.
Update a Ticket Participant NameUpdates the participant name in a ticket.
Update a Ticket StateUpdates the state of a ticket in the system.
Update a Ticket SummaryUpdates the summary for a specified ticket.
Update a UserUpdates a user.
Update Contact NameUpdates a contact's name in the contact list.
Update ContentUpdates content on a specified platform or service.
Update Ticket DepartmentUpdates the department assigned to a ticket.
Update Ticket FieldsUpdates ticket fields.

How to integrate Glassix in automation workflow?

3 simple steps to make your Glassix connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select Glassix in workflow

Pick Glassix app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect Glassix

When prompted, authorize access to Glassix in WEXTL once. Glassix credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your Glassix account. Approve?

STEP 3

Build a workflow

Build your workflow with Glassix yourself or with WEXTL® AI Builder. Connect Glassix to any available integrations [5], or use HTTP node to go beyond them.

Glassix

How Glassix connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Glassix app is called in workflows. That allows your communication automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Glassix supports.

Full Glassix API documentation

The following table illustrates what fields Glassix integration require during authorization flow inside our workflow builder [4].

Video slide demonstrates how Glassix is connected in WEXTL builder [4].

Field	Type	Help
WorkspaceRequired	text	Enter your workspace subdomain (`required`). Example: `acme`. Do not include `https://` or `.glassix.com`. Docs: API Authentication
API KeyRequired	text	Paste your API Key (`required`). You can generate API keys in Settings → Developers → API Keys inside Glassix. Docs: API Authentication
API SecretRequired	password	Paste your API Secret (`required`). Keep this value secure — anyone with access can authenticate your workspace. Docs: API Authentication
User EmailRequired	text	Enter the user email address (`required`) used to generate the access token.

Connect Glassix to popular apps on WEXTL

Enter a name of the other app you want to sync with Glassix below. Click on selected app to explore integration options with Glassix. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with Glassix integration

Select Watch Tickets trigger from Glassix - this will be a starting point in your automation. Whenever event happens in Glassix, workflow will start [7] from Watch Tickets node.

Search for Add Ticket Note, connect it as the next step of integration sequence. You can use filters between Watch Tickets and Add Ticket Note, so only important data pass from Watch Tickets to the next step. WEXTL gives you full control over the process of Glassix automation. All parts of workflow are visible on the canvas [4].

Glassix on WEXTL has 45 modules for combining communication automations. Explore Glassix documentation for more.

Video slide demonstrates how Watch Tickets and Add Ticket Note nodes are used in Glassix workflow.

Video slide demonstrates how Watch Tickets and Add Ticket Note [6] nodes are used in Glassix workflow.

Frequently asked questions

Common questions about automating Glassix in your workflows.

Glassix has 2 triggers, including "Watch Events" and "Watch Tickets". Triggers are start points of the workflow, and automations may start from them.

Integration has 43 actions, including "Get a Contact", "Get a Ticket", and "Get a User by Unique Argument", and more. Refer to our Glassix Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The Glassix integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Glassix official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where Glassix provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Glassix or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Glassix inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Glassix modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the Glassix integration.

Glassix integration source code, module specs and credentials implementation.
Internal Glassix integration documentation, structured input and output parameters, scopes, and authentication methods.
Official Glassix vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® Glassix App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

Glassix Integration

Supported triggers and actions for Glassix integration