Requirements
Connecting HelpCrunch takes an active account plus an API access token from your account settings — no other setup is required.[3]
Get your HelpCrunch credentials
- API KeypasswordRequired
Log into HelpCrunch, go to Settings → Developers → Public API and copy your API Key from there.
[1]
Connect HelpCrunch in WEXTL
- Log in to your WEXTL account, add the HelpCrunch node module to your workflow, and click Create new credential.
- Optional: In the Credential name field, enter a name for the credential.
- Enter the authentication credentials you copied from your HelpCrunch account, or follow the on-screen instructions to create the credential.
- If prompted, authenticate your account and confirm access.
- If you want to make changes to your credential in the future, follow the steps in Manage credentials →
Notes
Credentials are org-scoped; share them with teammates from the Credentials picker on any of its nodes.For detailed information on connecting an application, see Connect an application →
HelpCrunch node modules
The list below is a reference of every HelpCrunch node module the integration supports. You will be able to pick any of them on the workflow canvas while building automations.
Expand any HelpCrunch node module below to see exactly what it takes in, what it returns, and what connection it needs.
Watch AgentsTrigger
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Name | text |
| Role | text |
Watch ApplicationsTrigger
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Name | text |
| Display name | text |
| Active | boolean |
| Type | text |
Watch ChatsTrigger
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Closed by | text |
| Last customer message at | date |
| Status | text |
| Closed at | date |
| Rating | text |
| Created at | date |
| Last message at | date |
| Created with | text |
| Snoozed until | date |
| Last message text | date |
| Last message ID | number |
| Application ID | number |
| Last communicated agent ID | number |
| Agents | array |
| Customer | object |
| ID | number |
| Name | text |
| User ID | text |
| Assignee | object |
| ID | number |
| Name | text |
| Role | text |
| Department | object |
| ID | number |
| Name | text |
Watch CustomersTrigger
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Name | text |
| text | |
| User ID | text |
| Company | text |
| Phone | text |
| First seen | date |
| Last seen | date |
| Location | object |
| Region code | text |
| Country code | text |
| City | text |
| Device | object |
| ID | number |
| IP | text |
| Timezone | text |
| Platform | text |
| User agent | text |
| Unsubscribed | boolean |
| Blocked | boolean |
| Source | text |
| Referer | text |
| Last page | text |
| Locale | text |
| Created from | text |
| Integration ID | text |
| Notes | text |
| Tags | array |
1other output field
Watch DepartmentsTrigger
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Name | text |
| Agents | array |
Watch MessagesTrigger
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Agent | object |
| ID | number |
| Name | text |
| Role | text |
| Type | text |
| Text | text |
| Read | boolean |
| Created at | date |
| Updated at | date |
| Edited | boolean |
| Broadcast type | text |
| Chat | number |
| From | text |
Batch Update CustomersSearch
Input fields[3]
| Field | Type |
|---|---|
| Customers | array |
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Name | text |
| User ID | text |
| Company | text |
| Phone | text |
| First seen | date |
| Last seen | date |
| Location | object |
| Region code | text |
| Country code | text |
| City | text |
| Device | object |
| ID | number |
| IP | text |
| Timezone | text |
| Platform | text |
| User agent | text |
| Unsubscribed | boolean |
| Blocked | boolean |
| Source | text |
| Referer | text |
| Last page | text |
| Locale | text |
| Created from | text |
| Integration ID | text |
| Notes | text |
| Tags | array |
1other output field
Get a CustomerAction
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Name | text |
| User ID | text |
| Company | text |
| Phone | text |
| First seen | date |
| Last seen | date |
| Location | object |
| Region code | text |
| Country code | text |
| City | text |
| Device | object |
| ID | number |
| IP | text |
| Timezone | text |
| Platform | text |
| User agent | text |
| Unsubscribed | boolean |
| Blocked | boolean |
| Source | text |
| Referer | text |
| Last page | text |
| Locale | text |
| Created from | text |
| Integration ID | text |
| Notes | text |
| Tags | array |
1other output field
Get Chat DetailsAction
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Closed by | text |
| Last customer message at | date |
| Status | text |
| Closed at | date |
| Rating | text |
| Created at | date |
| Last message at | date |
| Created with | text |
| Snoozed until | date |
| Last message text | date |
| Last message ID | number |
| Application ID | number |
| Last communicated agent ID | number |
| Agents | array |
| Customer | object |
| ID | number |
| Name | text |
| User ID | text |
| Assignee | object |
| ID | number |
| Name | text |
| Role | text |
| Department | object |
| ID | number |
| Name | text |
Get Organization InfoAction
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Domain | text |
| Team online | boolean |
| Chat enabled | boolean |
List AgentsSearch
List ApplicationsSearch
List ChatsSearch
Input fields[3]
| Field | Type |
|---|---|
Sorting OptionRequired | choice |
OrderRequired | choice |
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Closed by | text |
| Last customer message at | date |
| Status | text |
| Closed at | date |
| Rating | text |
| Created at | date |
| Last message at | date |
| Created with | text |
| Snoozed until | date |
| Last message text | date |
| Last message ID | number |
| Application ID | number |
| Last communicated agent ID | number |
| Agents | array |
| Customer | object |
| ID | number |
| Name | text |
| User ID | text |
| Assignee | object |
| ID | number |
| Name | text |
| Role | text |
| Department | object |
| ID | number |
| Name | text |
List CustomersSearch
Input fields[3]
| Field | Type |
|---|---|
Sorting OptionRequired | choice |
OrderRequired | choice |
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Name | text |
| User ID | text |
| Company | text |
| Phone | text |
| First seen | date |
| Last seen | date |
| Location | object |
| Region code | text |
| Country code | text |
| City | text |
| Device | object |
| ID | number |
| IP | text |
| Timezone | text |
| Platform | text |
| User agent | text |
| Unsubscribed | boolean |
| Blocked | boolean |
| Source | text |
| Referer | text |
| Last page | text |
| Locale | text |
| Created from | text |
| Integration ID | text |
| Notes | text |
| Tags | array |
1other output field
List DepartmentsSearch
List MessagesSearch
Search ChatsSearch
Input fields[3]
| Field | Type |
|---|---|
Sorting OptionRequired | choice |
ComparisonRequired | choice |
FilterRequired | array |
| Order | choice |
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Closed by | text |
| Last customer message at | date |
| Status | text |
| Closed at | date |
| Rating | text |
| Created at | date |
| Last message at | date |
| Created with | text |
| Snoozed until | date |
| Last message text | date |
| Last message ID | number |
| Application ID | number |
| Last communicated agent ID | number |
| Agents | array |
| Customer | object |
| ID | number |
| Name | text |
| User ID | text |
| Assignee | object |
| ID | number |
| Name | text |
| Role | text |
| Department | object |
| ID | number |
| Name | text |
Search CustomersSearch
Input fields[3]
| Field | Type |
|---|---|
Sorting OptionRequired | choice |
ComparisonRequired | choice |
FilterRequired | array |
| Order | choice |
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Name | text |
| User ID | text |
| Company | text |
| Phone | text |
| First seen | date |
| Last seen | date |
| Location | object |
| Region code | text |
| Country code | text |
| City | text |
| Device | object |
| ID | number |
| IP | text |
| Timezone | text |
| Platform | text |
| User agent | text |
| Unsubscribed | boolean |
| Blocked | boolean |
| Source | text |
| Referer | text |
| Last page | text |
| Locale | text |
| Created from | text |
| Integration ID | text |
| Notes | text |
| Tags | array |
1other output field
Add a Customer EventAction
Create a ChatAction
Input fields[3]
| Field | Type |
|---|---|
CustomerRequired | choice |
AssigneeRequired | choice |
DepartmentRequired | choice |
ApplicationRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Closed by | text |
| Last customer message at | date |
| Status | text |
| Closed at | date |
| Rating | text |
| Created at | date |
| Last message at | date |
| Created with | text |
| Snoozed until | date |
| Last message text | date |
| Last message ID | number |
| Application ID | number |
| Last communicated agent ID | number |
| Agents | array |
| Customer | object |
| ID | number |
| Name | text |
| User ID | text |
| Assignee | object |
| ID | number |
| Name | text |
| Role | text |
| Department | object |
| ID | number |
| Name | text |
Create a CustomerAction
Input fields[3]
| Field | Type |
|---|---|
NameRequired | text |
EmailRequired | |
| User ID | text |
| Company | text |
| Phone | text |
| First Seen | date |
| Last Seen | date |
| Unsubscribed | boolean |
| Blocked | boolean |
| Source | url |
| Referer | url |
| Last Page | url |
| Locale | text |
| Notes | text |
| Tags | array |
| Custom Data | array |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Name | text |
| User ID | text |
| Company | text |
| Phone | text |
| First seen | date |
| Last seen | date |
| Location | object |
| Region code | text |
| Country code | text |
| City | text |
| Device | object |
| ID | number |
| IP | text |
| Timezone | text |
| Platform | text |
| User agent | text |
| Unsubscribed | boolean |
| Blocked | boolean |
| Source | text |
| Referer | text |
| Last page | text |
| Locale | text |
| Created from | text |
| Integration ID | text |
| Notes | text |
| Tags | array |
1other output field
Delete a CustomerAction
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
Make an API Calluniversal
Mark a Chat as ReadAction
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Closed by | text |
| Last customer message at | text |
| Status | text |
| Closed at | text |
| Rating | text |
| Created at | date |
| Last message at | date |
| Created with | text |
| Snoozed until | date |
| Last message text | date |
| Last message ID | number |
| Application ID | number |
| Last communicated agent ID | number |
| Agents | array |
| Customer | object |
| ID | number |
| Name | text |
| User ID | text |
| Assignee | object |
| ID | number |
| Name | text |
| Role | text |
| Department | object |
| ID | number |
| Name | text |
Rate a ChatAction
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
RatingRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Closed by | text |
| Last customer message at | date |
| Status | text |
| Closed at | date |
| Rating | text |
| Created at | date |
| Last message at | date |
| Created with | text |
| Snoozed until | date |
| Last message text | date |
| Last message ID | number |
| Application ID | number |
| Last communicated agent ID | number |
| Agents | array |
| Customer | object |
| ID | number |
| Name | text |
| User ID | text |
| Assignee | object |
| ID | number |
| Name | text |
| Role | text |
| Department | object |
| ID | number |
| Name | text |
Send a MessageAction
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
TextRequired | text |
Agent IDRequired | choice |
TypeRequired | choice |
| Markdown Text | text |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Agent | object |
| ID | number |
| Name | text |
| Role | text |
| Type | text |
| Text | text |
| Read | boolean |
| Created at | date |
| Updated at | date |
| Edited | boolean |
| Broadcast type | text |
| Chat | number |
| From | text |
Snooze/Unsnooze a ChatAction
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
| Snoozed Until | date |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Closed by | text |
| Last customer message at | date |
| Status | text |
| Closed at | date |
| Rating | text |
| Created at | date |
| Last message at | date |
| Created with | text |
| Snoozed until | date |
| Last message text | date |
| Last message ID | number |
| Application ID | number |
| Last communicated agent ID | number |
| Agents | array |
| Customer | object |
| ID | number |
| Name | text |
| User ID | text |
| Assignee | object |
| ID | number |
| Name | text |
| Role | text |
| Department | object |
| ID | number |
| Name | text |
Tag a CustomerAction
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
| Tags | array |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Name | text |
| User ID | text |
| Company | text |
| Phone | text |
| First seen | date |
| Last seen | date |
| Location | object |
| Region code | text |
| Country code | text |
| City | text |
| Device | object |
| ID | number |
| IP | text |
| Timezone | text |
| Platform | text |
| User agent | text |
| Unsubscribed | boolean |
| Blocked | boolean |
| Source | text |
| Referer | text |
| Last page | text |
| Locale | text |
| Created from | text |
| Integration ID | text |
| Notes | text |
| Tags | array |
1other output field
Unsubscribe a Team MemberAction
Input fields[3]
| Field | Type |
|---|---|
Agent IDRequired | choice |
Untag a CustomerAction
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
| Tags | array |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Name | text |
| User ID | text |
| Company | text |
| Phone | text |
| First seen | date |
| Last seen | date |
| Location | object |
| Region code | text |
| Country code | text |
| City | text |
| Device | object |
| ID | number |
| IP | text |
| Timezone | text |
| Platform | text |
| User agent | text |
| Unsubscribed | boolean |
| Blocked | boolean |
| Source | text |
| Referer | text |
| Last page | text |
| Locale | text |
| Created from | text |
| Integration ID | text |
| Notes | text |
| Tags | array |
1other output field
Update a Chat DepartmentAction
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
DepartmentRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Closed by | text |
| Last customer message at | date |
| Status | text |
| Closed at | date |
| Rating | text |
| Created at | date |
| Last message at | date |
| Created with | text |
| Snoozed until | date |
| Last message text | date |
| Last message ID | number |
| Application ID | number |
| Last communicated agent ID | number |
| Agents | array |
| Customer | object |
| ID | number |
| Name | text |
| User ID | text |
| Assignee | object |
| ID | number |
| Name | text |
| Role | text |
| Department | object |
| ID | number |
| Name | text |
Update a CustomerAction
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
| Name | text |
| User ID | text |
| Company | text |
| Phone | text |
| First Seen | date |
| Last Seen | date |
| Unsubscribed | boolean |
| Blocked | boolean |
| Source | url |
| Referer | url |
| Last Page | url |
| Locale | text |
| Notes | text |
| Tags | array |
| Custom Data | array |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Name | text |
| User ID | text |
| Company | text |
| Phone | text |
| First seen | date |
| Last seen | date |
| Location | object |
| Region code | text |
| Country code | text |
| City | text |
| Device | object |
| ID | number |
| IP | text |
| Timezone | text |
| Platform | text |
| User agent | text |
| Unsubscribed | boolean |
| Blocked | boolean |
| Source | text |
| Referer | text |
| Last page | text |
| Locale | text |
| Created from | text |
| Integration ID | text |
| Notes | text |
| Tags | array |
1other output field
Update Chat AssigneeAction
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
| Assignee | choice |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Closed by | text |
| Last customer message at | date |
| Status | text |
| Closed at | date |
| Rating | text |
| Created at | date |
| Last message at | date |
| Created with | text |
| Snoozed until | date |
| Last message text | date |
| Last message ID | number |
| Application ID | number |
| Last communicated agent ID | number |
| Agents | array |
| Customer | object |
| ID | number |
| Name | text |
| User ID | text |
| Assignee | object |
| ID | number |
| Name | text |
| Role | text |
| Department | object |
| ID | number |
| Name | text |
Update Chat StatusAction
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
| Status | choice |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Closed by | text |
| Last customer message at | date |
| Status | text |
| Closed at | date |
| Rating | text |
| Created at | date |
| Last message at | date |
| Created with | text |
| Snoozed until | date |
| Last message text | date |
| Last message ID | number |
| Application ID | number |
| Last communicated agent ID | number |
| Agents | array |
| Customer | object |
| ID | number |
| Name | text |
| User ID | text |
| Assignee | object |
| ID | number |
| Name | text |
| Role | text |
| Department | object |
| ID | number |
| Name | text |
Templates
Look for HelpCrunch templates in the WEXTL template library.
Browse templates →Explore alternative apps
- BoldDesk[2]Customer support help desk platform for managing tickets, live chat, contacts, and approval workflows.
- CharlaAI chatbot and live-chat platform for contacts, articles, and conversations.
- ChatlingAI customer-service agent for chatbot contacts and conversations.
- CapacityAI-powered support automation platform that deflects tickets by answering questions, routing requests, and managing knowledge across teams.
- DeskproAI-powered help desk for tickets, knowledge base, and customer support workflows.
References
- WEXTL® HelpCrunch Source Code connector implementation.
- Our users use cases and automations.
- Official API Documentation for HelpCrunch.
- WEXTL® visual workflow builder data.
Last updated: Jul 24, 2026 18:11