STEP 1
Select IssueTrak in workflow
Pick IssueTrak app in the workflow builder [4] - just one click to select the app.
IssueTrak Integration
Issue tracking and help desk platform for managing, routing, and resolving internal and customer-facing support requests. Route IssueTrak tickets, replies, and customer issues into CRM, chat, and escalation workflows. When Watch Causes arrives, automatically continue with Get Cause or Get Causes.
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- GDPR
- Data Encryption
- 2FA
- Local Data Region
Supported triggers and actions for IssueTrak integration
Triggers can detect changes in IssueTrak and run actions that can create, search or modify data inside IssueTrak automatically [3] — exactly how you set them.
- Watch CausesTriggers when a new issue cause is created in the system.
- Watch ClassesTriggers when a new issue class is created in the system.
- Watch Configuration ItemsTriggers when a new configuration item is added to the asset inventory.
- Watch DepartmentsTriggers when a new department is created in the organization.
- Watch GroupsTriggers when a new user group is created in the system.
- Watch IssuesTriggers when a new issue or help desk ticket is created.
- Watch ProjectsTriggers when a new project is created in the system.
- Watch SolutionsTriggers when a new knowledge base solution article is created.
- Watch TasksTriggers when a new task is created in the system.
- Watch UsersTriggers when a new user account is created in the system.
- Get CauseRetrieves a single issue cause by its ID.
- Get CausesReturns a list of all issue causes in the system.
- Get ClassRetrieves a single issue class by its ID.
- Get ClassesReturns a list of all issue classes in the system.
- Get Configuration ItemRetrieves a single configuration item by its ID.
- Get Configuration ItemsReturns a list of all configuration items in the asset inventory.
- Get Custom Record TableRetrieves a single custom record table by its ID.
- Get Custom Record Table DefinitionsRetrieves the field definitions for a specified custom record table.
- Get Custom Record TablesReturns a list of all custom record tables defined in the system.
- Get DepartmentsReturns a list of all departments in the organization.
How to integrate IssueTrak in automation workflow?
3 simple steps to make your IssueTrak connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.
STEP 2
Connect IssueTrak
When prompted, authorize access to IssueTrak in WEXTL once. IssueTrak credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].
WEXTL wants to integrate with your IssueTrak account. Approve?
STEP 3
Build a workflow
Build your workflow with IssueTrak yourself or with WEXTL® AI Builder. Connect IssueTrak to any available integrations [5], or use HTTP node to go beyond them.
IssueTrak
How IssueTrak connects and integrates with WEXTL
Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever IssueTrak app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that IssueTrak supports.
The following table illustrates what fields IssueTrak integration require during authorization flow inside our workflow builder [4].
Video slide demonstrates how IssueTrak is connected in WEXTL builder [4].
| Field | Type | Help |
|---|---|---|
Base URLRequired | text | The base URL of your API (e.g. https://yourinstance.issuetrak.com/api/v2). |
API TokenRequired | password | Your API v2 token (created via API v2 Tokens page). Accessible by clicking the settings lightbox on your admin panel. |
Connect IssueTrak to popular apps on WEXTL
Enter a name of the other app you want to sync with IssueTrak below. Click on selected app to explore integration options with IssueTrak. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.
Example automation with IssueTrak integration
Select Watch Issues trigger from IssueTrak - this will be a starting point in your automation. Whenever event happens in IssueTrak, workflow will start [7] from Watch Issues node.
Search for Get Issue UDF Definitions, connect it as the next step of integration sequence. You can use filters between Watch Issues and Get Issue UDF Definitions, so only important data pass from Watch Issues to the next step. WEXTL gives you full control over the process of IssueTrak automation. All parts of workflow are visible on the canvas [4].
IssueTrak on WEXTL has 63 modules for crafting support automations. Explore IssueTrak documentation for more.
Video slide demonstrates how Watch Issues and Get Issue UDF Definitions [6] nodes are used in IssueTrak workflow.
Frequently asked questions
Common questions about automating IssueTrak in your workflows.
IssueTrak has 10 triggers, including "Watch Causes", "Watch Classes", and "Watch Configuration Items", and more. Triggers are start points of the workflow, and automations may start from them.
Integration has 53 actions, including "Get Cause", "Get Causes", and "Get Class", and more. Refer to our IssueTrak Documentation for detailed inputs and outputs.
No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].
Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.
The IssueTrak integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by IssueTrak official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.
Absolutely. Where IssueTrak provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever IssueTrak or any other service sends event to webhook URL.
WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for IssueTrak inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with IssueTrak modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.
References
List of sources used to gather information about the IssueTrak integration.
- IssueTrak integration source code, module specs and credentials implementation.
- Internal IssueTrak integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official IssueTrak vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
- WEXTL® Apps Library
- WEXTL® IssueTrak App Documentation
- WEXTL® Workflow Scheduler
- WEXTL® HTTP node documentation