What actions can I run in IssueTrak?

53 actions are available, including "Get Cause", "Get Causes", and "Get Class", and more. Run them from any trigger in your automation stack — map fields once and they execute automatically.

Do I need to write code to automate this?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but it is never required.

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

IssueTrak Integrations

Issue tracking and help desk platform for managing, routing, and resolving internal and customer-facing support requests. Route IssueTrak tickets and replies into CRM, chat, and escalation workflows.

Explore Documentation

GDPR
Data Encryption
2FA
Local Data Region

Watch CausesTriggers when a new issue cause is created in the system.
Watch ClassesTriggers when a new issue class is created in the system.
Watch Configuration ItemsTriggers when a new configuration item is added to the asset inventory.
Watch DepartmentsTriggers when a new department is created in the organization.
Watch GroupsTriggers when a new user group is created in the system.
Watch IssuesTriggers when a new issue or help desk ticket is created.
Watch ProjectsTriggers when a new project is created in the system.
Watch SolutionsTriggers when a new knowledge base solution article is created.
Watch TasksTriggers when a new task is created in the system.
Watch UsersTriggers when a new user account is created in the system.
Get CauseRetrieves a single issue cause by its ID.
Get CausesReturns a list of all issue causes in the system.
Get ClassRetrieves a single issue class by its ID.
Get ClassesReturns a list of all issue classes in the system.
Get Configuration ItemRetrieves a single configuration item by its ID.
Get Configuration ItemsReturns a list of all configuration items in the asset inventory.
Get Custom Record TableRetrieves a single custom record table by its ID.
Get Custom Record Table DefinitionsRetrieves the field definitions for a specified custom record table.
Get Custom Record TablesReturns a list of all custom record tables defined in the system.
Get DepartmentsReturns a list of all departments in the organization.
Get GroupRetrieves a single user group by its ID.
Get GroupsReturns a list of all user groups in the system.
Get IssueRetrieves a single issue or help desk ticket by its ID.
Get Issue UDF DefinitionsRetrieves the user-defined field (UDF) definitions configured for issues.
Get ProjectRetrieves a single project by its ID.
Get ProjectsReturns a list of all projects in the system.
Get SolutionRetrieves a single knowledge base solution article by its ID.
Get SolutionsReturns a list of all knowledge base solution articles.
Get TaskRetrieves a single task associated with an issue by its ID.
Get TasksReturns a list of all tasks in the system.
Get UserRetrieves a single user account by its ID.
Get UsersReturns a list of all user accounts in the system.
Get User UDF DefinitionsRetrieves the user-defined field (UDF) definitions configured for user records.
Search CausesSearches for issue causes matching the specified criteria.
Search ClassesSearches for issue classes matching the specified criteria.
Search Configuration ItemsSearches for configuration items matching the specified criteria.
Search Custom Record TablesSearches for custom record tables matching the specified criteria.
Search DepartmentsSearches for departments matching the specified criteria.
Search GroupsSearches for user groups matching the specified criteria.
Search IssuesSearches for issues or help desk tickets matching the specified criteria.
Search Issue UDF DefinitionsSearches for issue user-defined field (UDF) definitions matching the specified criteria.
Search ProjectsSearches for projects matching the specified criteria.
Search SolutionsSearches for knowledge base solution articles matching the specified criteria.
Search TasksSearches for tasks matching the specified criteria.
Search UsersSearches for user accounts matching the specified criteria.
Close Duplicate IssuesCloses all issues identified as duplicates of a specified issue.
Create CauseCreates a new issue cause entry in the system.
Create ClassCreates a new issue class for categorizing issues.
Create Configuration ItemCreates a new configuration item (CI) in the asset inventory.
Create DepartmentCreates a new department record in the organization.
Create GroupCreates a new user group for assigning and routing issues.
Create IssueCreates a new support issue or help desk ticket.
Create SolutionCreates a new knowledge base solution article.
Create UserCreates a new user account in the IssueTrak system.
Delete SolutionPermanently deletes a knowledge base solution article by its ID.
Make an API CallMakes an arbitrary authenticated HTTP request to the IssueTrak API.
Update CauseUpdates the properties of an existing issue cause.
Update ClassUpdates the properties of an existing issue class.
Update Configuration ItemUpdates the properties of an existing configuration item.
Update DepartmentUpdates the properties of an existing department.
Update GroupUpdates the properties of an existing user group.
Update SolutionUpdates the content or metadata of an existing knowledge base solution article.
Update UserUpdates the profile or settings of an existing user account.

When to use IssueTrak

Common scenarios where IssueTrak automation saves time and reduces manual work.

Use IssueTrak's "Watch Causes" trigger to react the instant an event occurs and push data into connected tools.
Run "Get Causes" in IssueTrak from any upstream event — map fields once and let the automation handle the rest.
Include "Watch Configuration Items" from IssueTrak in larger multi-tool workflows to move data end-to-end without hand-offs.

How to connect

Paste your credentials once — WEXTL® stores them encrypted and reuses the connection across every workflow that needs it.

Full API documentation

Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.

Connecting IssueTrak to WEXTL®

Field	Type	Help
Base URLRequired	text	The base URL of your API (e.g. https://yourinstance.issuetrak.com/api/v2).
API TokenRequired	password	Your API v2 token (created via API v2 Tokens page). Accessible by clicking the settings lightbox on your admin panel.

Use in workflow automation

Start from IssueTrak’s Watch Issues trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Get Issue UDF Definitions as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 63 ready-made steps for support work, and every run records what went in and what came back.

IssueTrak workflow on the canvas: Watch Issues then Get Issue UDF Definitions

Frequently asked questions

Common questions about automating IssueTrak in your workflows.

IssueTrak has 10 triggers, including "Watch Causes", "Watch Classes", and "Watch Configuration Items", and more. Use them to start workflows the moment IssueTrak events fire — no polling required.

Field

Type

Help

Base URLRequired

text

The base URL of your API (e.g. https://yourinstance.issuetrak.com/api/v2).

API TokenRequired

password

Your API v2 token (created via API v2 Tokens page). Accessible by clicking the settings lightbox on your admin panel.

Use in workflow automation

Start from IssueTrak’s Watch Issues trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Get Issue UDF Definitions as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 63 ready-made steps for support work, and every run records what went in and what came back.

IssueTrak Integrations

When to use IssueTrak

How to connect

Use in workflow automation

Frequently asked questions

IssueTrak Integrations

When to use IssueTrak

How to connect

Connect IssueTrak to any app in workflows

Use in workflow automation

Frequently asked questions

Connect IssueTrak to any app in workflows

Connect IssueTrak to any app in workflows

Connect IssueTrak to any app in workflows

IssueTrak Integrations

IssueTrak triggers and actions

When to use IssueTrak

How to connect

Use in workflow automation

Frequently asked questions

What triggers does IssueTrak support?

What actions can I run in IssueTrak?

Do I need to write code to automate this?

Is the integration secure?

IssueTrak Integrations

IssueTrak triggers and actions

When to use IssueTrak

How to connect

Connect IssueTrak to any app in workflows

Use in workflow automation

Frequently asked questions

What triggers does IssueTrak support?

What actions can I run in IssueTrak?

Do I need to write code to automate this?

Is the integration secure?

Connect IssueTrak to any app in workflows

Connect IssueTrak to any app in workflows

Connect IssueTrak to any app in workflows