STEP 1
Connect Deskpro and IssueTrak
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Deskpro and IssueTrak Integration
Build support workflows between Deskpro and IssueTrak on a visual canvas — set up data fields sync between apps once and let data flow when events come automatically. Integration will work without code and your team will see the workflow inside WEXTL® builder.
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Learn about Deskpro and IssueTrak
Detailed info you need to know about Deskpro and IssueTrak integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Deskpro to IssueTrak
Set up your Deskpro and IssueTrak integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Deskpro and IssueTrak nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Deskpro and IssueTrak. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Deskpro and IssueTrak work in WEXTL?
WEXTL exposes actions and triggers for Deskpro and IssueTrak that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Deskpro triggersIssueTrak actions
Deskpro modules
- Approve an ApprovalApproves an approval process or request.
- Cancel an ApprovalCancels an approval request currently in process.
- Create a New Community TopicCreates a new community topic.
- Create a TaskCreates a new task in the specified task list.
- Create a TicketCreates a new ticket in the system.
- Create a Ticket ApprovalCreates a new ticket approval in the system.
- Create a User ChatCreates a new user chat.
- Create an Agent ChatCreates a new agent chat.
- Create an Agent Chat MessageCreates a new agent chat message.
- Create an Agent TeamCreates a new agent team in the system.
- Create an Approval TemplateCreates a new approval template in the system.
- Create an Approval TypeCreates a new approval type in the system.
- Create an ArticleCreates a new article.
- Create an Article Custom FieldCreates a new custom field for an article.
- Create User Chat MessagesCreates new user chat messages.
- Delete a Community TopicRemoves a community topic from the system.
- Delete a TaskRemoves a task.
- Delete a TicketDeletes a ticket in the system.
- Delete a User ChatDeletes a user chat from the system.
- Delete an AgentDeletes an agent from the system.
- Delete an Agent ChatDeletes an existing agent chat.
- Delete an Agent Chat MessageDeletes an agent chat message from the conversation.
- Delete an Agent GroupDeletes details for a specific agent group.
- Delete an Agent TeamDeletes details for a specific team group.
- Delete an Approval TemplateDeletes an approval template.
- Delete an Approval TypeDeletes an approval type from the system.
- Delete an ArticleDeletes an article from the database or content management system.
- Delete Article Custom FieldsRemoves an article custom field.
- Download an Article as PDFDownloads an article as a PDF file.
- Get a Community TopicRetrieves a community topic.
- Get a JobRetrieves a job based on a specified ID or criteria.
- Get a TaskRetrieves a task from the service.
- Get a TicketRetrieves a ticket based on specified criteria.
- Get a User ChatRetrieves a user chat.
- Get Agent Group CountRetrieves the count of agent groups.
- Get Agent Team CountRetrieves the count of agents in a team.
- Get Agents CountRetrieves the count of all agents.
- Get Agents' Extended ModelsRetrieves all agents' extended models.
- Get an AgentRetrieves details for a specific agent.
- Get an Agent ChatRetrieves a new agent chat.
- Get an Agent Chat MessageRetrieves an agent chat message.
- Get an Agent GroupRetrieves details for a specific agent group.
- Get an Agent TeamRetrieves details for a specific agent team.
- Get an Approval TemplateRetrieves details for an approval template.
- Get an Approval Template CountRetrieves details for an approval template count.
- Get an Approval TypeRetrieves the details for an approval type.
- Get an Approval Type CountRetrieves details for an approval type count.
- Get an ArticleRetrieves details for an article.
- Get Approval Responses CountRetrieves the count of approval responses.
- Get Article CountRetrieves the count of all articles.
IssueTrak modules
- Close Duplicate IssuesCloses all issues identified as duplicates of a specified issue.
- Create CauseCreates a new issue cause entry in the system.
- Create ClassCreates a new issue class for categorizing issues.
- Create Configuration ItemCreates a new configuration item (CI) in the asset inventory.
- Create DepartmentCreates a new department record in the organization.
- Create GroupCreates a new user group for assigning and routing issues.
- Create IssueCreates a new support issue or help desk ticket.
- Create SolutionCreates a new knowledge base solution article.
- Create UserCreates a new user account in the IssueTrak system.
- Delete SolutionPermanently deletes a knowledge base solution article by its ID.
- Get CauseRetrieves a single issue cause by its ID.
- Get CausesReturns a list of all issue causes in the system.
- Get ClassRetrieves a single issue class by its ID.
- Get ClassesReturns a list of all issue classes in the system.
- Get Configuration ItemRetrieves a single configuration item by its ID.
- Get Configuration ItemsReturns a list of all configuration items in the asset inventory.
- Get Custom Record TableRetrieves a single custom record table by its ID.
- Get Custom Record Table DefinitionsRetrieves the field definitions for a specified custom record table.
- Get Custom Record TablesReturns a list of all custom record tables defined in the system.
- Get DepartmentsReturns a list of all departments in the organization.
- Get GroupRetrieves a single user group by its ID.
- Get GroupsReturns a list of all user groups in the system.
- Get IssueRetrieves a single issue or help desk ticket by its ID.
- Get Issue UDF DefinitionsRetrieves the user-defined field (UDF) definitions configured for issues.
- Get ProjectRetrieves a single project by its ID.
- Get ProjectsReturns a list of all projects in the system.
- Get SolutionRetrieves a single knowledge base solution article by its ID.
- Get SolutionsReturns a list of all knowledge base solution articles.
- Get TaskRetrieves a single task associated with an issue by its ID.
- Get TasksReturns a list of all tasks in the system.
- Get UserRetrieves a single user account by its ID.
- Get User UDF DefinitionsRetrieves the user-defined field (UDF) definitions configured for user records.
- Get UsersReturns a list of all user accounts in the system.
- Make an API CallMakes an arbitrary authenticated HTTP request to the IssueTrak API.
- Search CausesSearches for issue causes matching the specified criteria.
- Search ClassesSearches for issue classes matching the specified criteria.
- Search Configuration ItemsSearches for configuration items matching the specified criteria.
- Search Custom Record TablesSearches for custom record tables matching the specified criteria.
- Search DepartmentsSearches for departments matching the specified criteria.
- Search GroupsSearches for user groups matching the specified criteria.
- Search Issue UDF DefinitionsSearches for issue user-defined field (UDF) definitions matching the specified criteria.
- Search IssuesSearches for issues or help desk tickets matching the specified criteria.
- Search ProjectsSearches for projects matching the specified criteria.
- Search SolutionsSearches for knowledge base solution articles matching the specified criteria.
- Search TasksSearches for tasks matching the specified criteria.
- Search UsersSearches for user accounts matching the specified criteria.
- Update CauseUpdates the properties of an existing issue cause.
- Update ClassUpdates the properties of an existing issue class.
- Update Configuration ItemUpdates the properties of an existing configuration item.
- Update DepartmentUpdates the properties of an existing department.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Deskpro and IssueTrak integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Deskpro and IssueTrak.
Connect your Deskpro and IssueTrak accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Deskpro's "Watch Agent Chats Messages" fires, WEXTL can "Close Duplicate Issues" in IssueTrak. Deskpro has 18 triggers (including Watch Agent Chats Messages, Watch Agent Groups, and Watch Agent Team); IssueTrak has 53 actions (including Close Duplicate Issues, Create Cause, and Create Class). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Deskpro-to-IssueTrak automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Deskpro (or IssueTrak) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Deskpro + IssueTrak automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Deskpro and IssueTrak integration.
- Deskpro and IssueTrak integration source code, module specs and credentials implementation.
- Our Deskpro and IssueTrak integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Deskpro and IssueTrak — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Deskpro integration information
- IssueTrak integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library