Requirements
Connecting LiveChat takes an active account plus OAuth client credentials, granted by signing in with your account — no other setup is required.[3]https://www.livechat.com
Get your LiveChat credentials
Credential type option 1
LiveChat
You’ll be redirected to sign in and approve access — your password is never shared with WEXTL.
- Client IDtextRequired
Client Id of a server-side app in the Developer Console. The app's Access scopes must include chats--all:ro, chats--all:rw, customers:ro, customers:rw, customers.ban:rw, agents--all:ro, agents--all:rw, agents-bot--all:ro, multicast:rw, and webhooks.configuration:rw. Authorize does not send a scope parameter. There is a limit of 25 access tokens and 25 refresh tokens per client per user. The oldest is revoked.
[1] - Client SecretpasswordRequired
Client Secret of that app. It is shown once. Send it only from this connection.
[1]
Integration requests 10 permissions:
chats--all:rochats--all:rwcustomers:rocustomers:rwcustomers.ban:rwagents--all:roagents--all:rwagents-bot--all:romulticast:rwwebhooks.configuration:rw
Credential type option 2
LiveChat - API Key
- Account IDtextRequired
The Account ID shown when you create a Personal Access Token in the Developer Console. Scopes are chosen there and cannot be changed later. Include webhooks.configuration:rw if you will attach a webhook, plus the scopes for the modules you call.
[1] - API KeypasswordRequired
The Personal Access Token from that same screen. The connection encodes Account ID and this token as Basic auth. Paste the token, not the Base64 line.
[1]
Connect LiveChat in WEXTL
- Log in to your WEXTL account, add the LiveChat node module to your workflow, and click Create new credential.Instant triggers use webhooks — click Create a webhook first when adding one, then create the credential.
- Optional: In the Credential name field, enter a name for the credential.
- Enter the authentication credentials you copied from your LiveChat account, or follow the on-screen instructions to create the credential.
- If prompted, authenticate your account and confirm access.
- If you want to make changes to your credential in the future, follow the steps in Manage credentials →
Notes
Credentials are org-scoped; share them with teammates from the Credentials picker on any of its nodes.For detailed information on connecting an application, see Connect an application →
LiveChat node modules
The list below is a reference of every LiveChat node module the integration supports. You will be able to pick any of them on the workflow canvas while building automations.
Expand any LiveChat node module below to see exactly what it takes in, what it returns, and what connection it needs.
Output fields[3]
| Field | Type |
|---|---|
Webhook ID | text |
Secret Key | text |
Action | text |
Organization ID | text |
Payload | object |
Chat ID | text |
Thread ID | text |
User ID | text |
Additional Data | object |
Chat Properties | object |
Chat Presence User IDs | array |
Output fields[3]
| Field | Type |
|---|---|
Webhook ID | text |
Secret Key | text |
Action | text |
Organization ID | text |
Payload | object |
Chat | object |
Additional Data | object |
Chat Properties | object |
Chat Presence User IDs | array |
Output fields[3]
| Field | Type |
|---|---|
Webhook ID | text |
Secret Key | text |
Action | text |
Organization ID | text |
Payload | object |
Chat ID | text |
Thread ID | text |
Event | object |
Additional Data | object |
Chat Properties | object |
Chat Presence User IDs | array |
Output fields[3]
| Field | Type |
|---|---|
Webhook ID | text |
Secret Key | text |
Action | text |
Organization ID | text |
Payload | object |
User ID | text |
Chat ID | text |
Thread ID | text |
Event ID | text |
Postback | object |
Additional Data | object |
Chat Properties | object |
Chat Presence User IDs | array |
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Thread | object |
ID | text |
Created At | text |
Active | boolean |
User IDs | array |
Events | array |
Summary | object |
Properties | object |
Access | object |
Previous Thread ID | text |
Next Thread ID | text |
Users | array |
Item | object |
Properties | object |
0805e283233042b37f460ed8fbf22160 | object |
Access | object |
Group IDs | array |
Is Followed | boolean |
Input fields[3]
| Field | Type |
|---|---|
IDRequired | text |
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Type | text |
Created At | text |
Name | text |
Email | text |
Avatar | text |
Session Fields | array |
Item | object |
Visit | object |
Started At | text |
Ended At | text |
Referrer | text |
Ip | text |
User Agent | text |
Geolocation | object |
Last Pages | array |
Statistics | object |
Chats Count | number |
Threads Count | number |
Visits Count | number |
Page Views Count | number |
Greetings Shown Count | number |
Greetings Accepted Count | number |
Tickets Count | number |
Priv Lc2 Customer ID | text |
Agent Last Event Created At | text |
Customer Last Event Created At | text |
Chat IDs | array |
Item | text |
Tickets | array |
Item | object |
Relationship Level | text |
Input fields[3]
| Field | Type |
|---|---|
LimitRequired | number |
Sort order | choice |
Filters | object |
Query | text |
From | text |
To | text |
Chat IDs | array |
Thread IDs | array |
Group IDs | array |
Customer ID | text |
Customer email | text |
Agents | object |
Tags | object |
Highlights | object |
Enabled | choice |
Pre tag | text |
Post tag | text |
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Users | array |
Item | object |
Thread | object |
ID | text |
Active | boolean |
User IDs | array |
Events | array |
Summary | object |
Properties | object |
Access | object |
Created At | text |
Previous Thread ID | text |
Next Thread ID | text |
Properties | object |
0805e283233042b37f460ed8fbf22160 | object |
Access | object |
Group IDs | array |
Is Followed | boolean |
Input fields[3]
| Field | Type |
|---|---|
LimitRequired | number |
Sort order | choice |
Filters | object |
Active | choice |
Include chats without threads | choice |
Group IDs | array |
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Last Event Per Type | object |
Message | object |
System Message | object |
Users | array |
Item | object |
Last Thread Summary | object |
ID | text |
Created At | text |
User IDs | array |
Properties | object |
Active | boolean |
Access | object |
Properties | object |
Value | text |
Access | object |
Group IDs | array |
Is Followed | boolean |
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
LimitRequired | number |
Minimum events | number |
Sort order | choice |
Filters | object |
From | text |
To | text |
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Created At | text |
Active | boolean |
User IDs | array |
Item | text |
Events | array |
Item | object |
Summary | object |
Status | text |
Text | text |
Updated At | text |
Properties | object |
Value | text |
Access | object |
Group IDs | array |
Previous Thread ID | text |
Next Thread ID | text |
Customer Visit | object |
Ip | text |
User Agent | text |
Geolocation | object |
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
User IDRequired | text |
User typeRequired | choice |
VisibilityRequired | choice |
Ignore requester presence | choice |
Input fields[3]
| Field | Type |
|---|---|
IDRequired | text |
Ban daysRequired | number |
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
Ignore requester presence | choice |
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
PropertiesRequired | array |
Property | object |
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
Event IDRequired | text |
PropertiesRequired | array |
Property | object |
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
PropertiesRequired | array |
Property | object |
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
Input fields[3]
| Field | Type |
|---|---|
URLRequired | text |
MethodRequired | choice |
Headers | array |
Header | object |
Query string | array |
Parameter | object |
Body | text |
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
Seen up toRequired | text |
Input fields[3]
| Field | Type |
|---|---|
RecipientsRequired | object |
AgentsRequired | object |
ContentRequired | text |
Type | text |
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
User IDRequired | text |
User typeRequired | choice |
Ignore requester presence | choice |
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
EventRequired | object |
TypeRequired | choice |
Text | text |
Visibility | choice |
Custom ID | text |
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
Event IDRequired | text |
PostbackRequired | object |
IDRequired | text |
ToggledRequired | choice |
Button type | text |
Button value | text |
Ecommerce | object |
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
Title | text |
Description | text |
Visibility | choice |
Custom ID | text |
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
Is typingRequired | choice |
Visibility | choice |
Input fields[3]
| Field | Type |
|---|---|
StatusRequired | choice |
Agent ID | choice |
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
TagRequired | text |
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
Ignore requester presence | choice |
Target type | choice |
Group IDs | array |
Item | text |
Ignore agents availability | choice |
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
TagRequired | text |
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
PropertiesRequired | array |
Property | object |
Input fields[3]
| Field | Type |
|---|---|
IDRequired | text |
Name | text |
Email | text |
Suggested Email | text |
Avatar | text |
Phone Number | text |
Session fields | array |
Field | object |
Address | object |
Address | text |
City | text |
Country | text |
State | text |
Postal Code | text |
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
Event IDRequired | text |
PropertiesRequired | array |
Property | object |
Input fields[3]
| Field | Type |
|---|---|
Chat IDRequired | choice |
PropertiesRequired | array |
Property | object |
Templates
Look for LiveChat templates in the WEXTL template library.
Browse templates →Explore alternative apps
- Chatwoot[2]Open-source customer engagement platform for shared inboxes, live chat, and support workflows.
- DentallyBrowser-based dental practice software with charting, recalls, and NHS or private workflows.
- EasyPracticePractice management software for clinics to schedule appointments, manage clients, and send invoices.
- Clio ManageManage matters, contacts, tasks, billing, documents, and calendars in Clio Manage legal practice management.
- ClinikoPractice management for healthcare providers — appointments, notes, and billing.
References
- WEXTL® LiveChat Source Code connector implementation.
- Our users use cases and automations.
- Official API Documentation for LiveChat.
- WEXTL® visual workflow builder data.
Last updated: Oct 7, 2026 00:18