ManageEngine Integration

IT service desk platform for requests, tasks, projects, and user support operations. Connect ManageEngine support activity to workflows that keep customer records and internal teams synchronized. Start with Watch Requests, then trigger Get a Project Task or Get a Request as issues move forward.

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Supported triggers and actions for ManageEngine integration

Triggers can detect changes in ManageEngine and run actions that can create, search or modify data inside ManageEngine automatically [3] — exactly how you set them.

Watch RequestsTriggers when a new request is made.
Watch TasksTriggers when a new task is created or an existing task is updated.
Get a Project TaskRetrieves a specific project task.
Get a RequestRetrieves a specific request by identifier.
Get a Request NoteRetrieves a specific request note by its identifier.
Get a Request ResolutionRetrieves the resolution details of a request.
Get a Request SummaryRetrieves a summarized view of a request.
Get a Request TaskRetrieves a specific request task.
Get a TaskRetrieves a specific task.
Get a UserRetrieves a specific user.
List Project Task AttachmentsRetrieves all attachments associated with a project task.
List Project TasksRetrieves all tasks associated with a project.
List Request NotesRetrieves all notes associated with a request.
List Request TasksRetrieves all tasks associated with a request.
List RequestsRetrieves a list of all requests.
List Task AttachmentsRetrieves all attachments associated with a task.
List TasksRetrieves a list of all tasks.
List UsersRetrieves a list of all users.
Add Tags to a RequestAttaches tags to a request for categorization.
Add/Update a Request ResolutionAdds a new request resolution or updates an existing one.
Assign a RequestAssigns a request to a specified user or group.
Assign a Task OwnerAssigns an owner to a request task.
Assign a Task OwnerAssigns an owner to a project task.
Assign a Task OwnerAssigns an owner to a specified task.
Associate a ProjectLinks a request to a project.
Close a RequestMarks a request as closed.
Close a TaskMarks a task as completed or closed.
Create a Project TaskCreates a task under a project.
Create a RequestCreates a new request record in the system.
Create a Request NoteCreates a note associated with a request.
Create a Request TaskCreates a task under a specific request.
Create a TaskCreates a task with the specified details.
Create a UserCreates a new user in the system.
Delete a Project TaskDeletes a project task from a specific project.
Delete a Project Task AttachmentDeletes an attachment from a project task.
Delete a RequestDeletes a request from the system.
Delete a Request NoteDeletes a request note from the specified service.
Delete a Request TaskDeletes a request task from the system.
Delete a Request Task AttachmentDeletes an attachment from a request task.
Delete a TaskDeletes a specified task from the system or service.
Delete a Task AttachmentDeletes an attachment from a task.
Delete a UserDeletes a user from the service.
Dissociate a Project from a RequestRemoves the association between a request and a project.
Download a Project Task AttachmentDownloads an attachment from a project task.
Download a Request Task AttachmentDownloads an attachment from a request task.
Download a Task AttachmentDownloads an attachment from a task.
Make an API CallPerforms an arbitrary authorized API call.
Mark a Task OwnerMarks or confirms the owner of a task.
Merge RequestsCombines multiple requests into a single request.
Pick Up a RequestAssigns the request to the current user.
Trigger a TaskManually triggers a task in the specified service.
Update a Project TaskUpdates an existing project task with new information.
Update a RequestUpdates an existing request.
Update a Request NoteUpdates an existing request note.
Update a Request TaskUpdates an existing request task.
Update a TaskUpdates an existing task.
Update a UserUpdates an existing user.

How to integrate ManageEngine in automation workflow?

3 simple steps to make your ManageEngine connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select ManageEngine in workflow

Pick ManageEngine app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect ManageEngine

When prompted, authorize access to ManageEngine in WEXTL once. ManageEngine credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your ManageEngine account. Approve?

STEP 3

Build a workflow

Build your workflow with ManageEngine yourself or with WEXTL® AI Builder. Connect ManageEngine to any available integrations [5], or use HTTP node to go beyond them.

ManageEngine

How ManageEngine connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever ManageEngine app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that ManageEngine supports.

Full ManageEngine API documentation

The following table illustrates what fields ManageEngine integration require during authorization flow inside our workflow builder [4].

Video slide demonstrates how ManageEngine is connected in WEXTL builder [4].

Field	Type	Help
DomainRequired	url	Service or Custom Domain
API KeyRequired	password	You can generate API Key via Admin -> Technicians/Users. See for more.

Connect ManageEngine to popular apps on WEXTL

Enter a name of the other app you want to sync with ManageEngine below. Click on selected app to explore integration options with ManageEngine. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with ManageEngine integration

Select Watch Tasks trigger from ManageEngine - this will be a starting point in your automation. Whenever event happens in ManageEngine, workflow will start [7] from Watch Tasks node.

Search for Create a Project Task, connect it as the next step of integration sequence. You can use filters between Watch Tasks and Create a Project Task, so only important data pass from Watch Tasks to the next step. WEXTL gives you full control over the process of ManageEngine automation. All parts of workflow are visible on the canvas [4].

ManageEngine on WEXTL has 57 modules for crafting support automations. Explore ManageEngine documentation for more.

Video slide demonstrates how Watch Tasks and Create a Project Task nodes are used in ManageEngine workflow.

Video slide demonstrates how Watch Tasks and Create a Project Task [6] nodes are used in ManageEngine workflow.

Frequently asked questions

Common questions about automating ManageEngine in your workflows.

ManageEngine has 2 triggers, including "Watch Requests" and "Watch Tasks". Triggers are start points of the workflow, and automations may start from them.

Integration has 55 actions, including "Get a Project Task", "Get a Request", and "Get a Request Note", and more. Refer to our ManageEngine Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The ManageEngine integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by ManageEngine official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where ManageEngine provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever ManageEngine or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for ManageEngine inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with ManageEngine modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the ManageEngine integration.

ManageEngine integration source code, module specs and credentials implementation.
Internal ManageEngine integration documentation, structured input and output parameters, scopes, and authentication methods.
Official ManageEngine vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® ManageEngine App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

ManageEngine Integration

Supported triggers and actions for ManageEngine integration