About this integration
E-commerce help desk for customer conversations, orders, and support automation.
There are 4 triggers, 12 search modules and 12 actions available. The integration connects via basic authentication.
How to connect
The credential form asks for Richpanel - API Key.
Prefer the interactive builder form? Open it on the app page.
Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.
| Field | Type | Help |
|---|---|---|
Richpanel - API KeyRequired | password | Generate your API key from the account dashboard: https://app.richpanel.com/api-settings. |
Use it in workflow automation
Start with Watch Channels, then add Add Tags to a Conversation.
The canvas below runs Watch Channels into Add Tags to a Conversation — watch the video, then drop a node onto the canvas.
Select the Watch Tags trigger and the workflow fires automatically when the event occurs — no polling required.
Then add Add Tags to a Conversation as the next node. Branch, filter, or hand off to other integrations from there.
The integration includes 16 ready-made modules for support work — each run logs its inputs and outputs for debugging.
RichPanel workflow on the canvas: Watch Tags then Add Tags to a Conversation
Triggers, searches and actions
Open any RichPanel trigger, search, or action to see its inputs and outputs — 4 triggers, 12 searchs, 12 actions.
Triggers
Use one of 4 triggers to kick off a workflow as soon as an event occurs in the app.
- Watch Channels
- Watch Tags
- Watch Teams
- Watch Users
Searches
This integration includes 12 search modules for looking data up mid-run.
- Get a Channel
- Get a Conversation
- Get a Conversation
- Get a Customer by Contact
- Get an Order
7more searches
Actions
Take action during a run with 12 available modules that write data back into the app.
- Add Tags to a Conversation
- Attach an Order to a Conversation
- Create a Conversation (Email Variant)
- Create a Conversation (Phone Variant)
- Create a Tag
7more actions
Explore the fields available for each RichPanel trigger, search, and action.
Triggers
Output fields
| Field | Type |
|---|---|
Channel ID | text |
Created at | date |
Updated at | date |
Business brand name | text |
Type | text |
Output fields
| Field | Type |
|---|---|
Tag ID | text |
Updated at | date |
Organization ID | text |
Created at | date |
Description | text |
Name | text |
Output fields
| Field | Type |
|---|---|
Updated at | date |
Created at | date |
Team ID | text |
Name | text |
Organization ID | text |
Output fields
| Field | Type |
|---|---|
User ID | text |
Name | text |
Created at | date |
Updated at | date |
Searches
Input fields
| Field | Type |
|---|---|
Channel IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Channel ID | text |
Created at | date |
Updated at | date |
Business brand name | text |
Type | text |
Input fields
| Field | Type |
|---|---|
Conversation NumberRequired | number |
Include Visitor Profile | boolean |
Output fields
| Field | Type |
|---|---|
Ticket | object |
Conversation ID | text |
Created at | date |
First closed at | date |
First response time | date |
First response duration | number |
Resolution duration | number |
Updated at | date |
Assignee ID | text |
Organization ID | text |
Priority | text |
Input fields
| Field | Type |
|---|---|
Conversation IDRequired | text |
Include Visitor Profile | boolean |
Output fields
| Field | Type |
|---|---|
Conversation ID | text |
Created at | date |
First closed at | date |
First response time | date |
First response duration | number |
Resolution duration | number |
Updated at | date |
Assignee ID | text |
Organization ID | text |
Priority | text |
Recipient | text |
Status | text |
Subject | text |
Via | object |
Comments | array |
URL | url |
Tags | array |
Input fields
| Field | Type |
|---|---|
Search ByRequired | choice |
Email or PhoneRequired | text |
Output fields
| Field | Type |
|---|---|
Customer ID | text |
First name | text |
Last name | text |
Email | |
Facebook | text |
Linkedin | text |
Instagram | text |
Pinterest | text |
Twitter | text |
Googleplus | text |
Tumblr | text |
Billing email | |
Platform | text |
Os name | text |
Device type | text |
Shipping email | |
Shipping phone | text |
Browser name | text |
Aov | number |
Ltv | number |
60other output fields
Input fields
| Field | Type |
|---|---|
App Client IDRequired | secret |
Order IDRequired | text |
Output fields
| Field | Type |
|---|---|
Order ID | text |
Created at | date |
Updated at | date |
Status | text |
Amount | number |
Discount amount | number |
Shipping amount | number |
Tax amount | number |
Payment status | text |
Order name | text |
Items | array |
Fulfilment | array |
Billing address | object |
Address | text |
City | text |
Country | text |
Phone | text |
Post code | text |
Region | text |
Shipping address | object |
Address | text |
City | text |
Country | text |
Phone | text |
Post code | text |
Region | text |
Input fields
| Field | Type |
|---|---|
Conversation IDRequired | text |
Output fields
| Field | Type |
|---|---|
Order ID | text |
App client ID | text |
Input fields
| Field | Type |
|---|---|
User IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Image URL | url |
Role | text |
Updated at | date |
Created at | date |
Email | |
User ID | text |
Name | text |
Organization ID | text |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
Channel ID | text |
Created at | date |
Updated at | date |
Business brand name | text |
Type | text |
Input fields
| Field | Type |
|---|---|
Search ByRequired | choice |
Email or PhoneRequired | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
Customer ID | text |
Created at | date |
Updated at | date |
Assignee | text |
Customer name | text |
Customer first name | text |
Customer last name | text |
Customer email |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
Tag ID | text |
Updated at | date |
Organization ID | text |
Created at | date |
Description | text |
Name | text |
imtlength | number |
imtindex | number |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
Updated at | date |
Created at | date |
Team ID | text |
Name | text |
Organization ID | text |
imtlength | number |
imtindex | number |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
Image URL | url |
Role | text |
Updated at | date |
Created at | date |
Email | |
User ID | text |
Name | text |
Organization ID | text |
imtlength | number |
imtindex | number |
Actions
Input fields
| Field | Type |
|---|---|
Conversation IDRequired | text |
TagsRequired | choice |
Output fields
| Field | Type |
|---|---|
Conversation ID | text |
Created at | date |
Updated at | date |
Assignee ID | text |
Organization ID | text |
Priority | text |
Recipient | text |
Status | text |
Subject | text |
Via | object |
Channel | text |
Source | object |
Comments | text |
URL | url |
Satisfaction rating | object |
Tags | array |
Scenario name | text |
Scenario name | text |
Scenario ID | text |
Scenario ID | text |
Custom fields | object |
Conversation no | number |
1other output field
Input fields
| Field | Type |
|---|---|
Conversation IDRequired | text |
App Client IDRequired | text |
Order IDRequired | text |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
StatusRequired | choice |
SubjectRequired | text |
Priority | choice |
CommentRequired | object |
Sender TypeRequired | choice |
Message BodyRequired | text |
Customer ProfileRequired | object |
First NameRequired | text |
Last NameRequired | text |
Email | |
ViaRequired | object |
ChannelRequired | choice |
SourceRequired | object |
Output fields
| Field | Type |
|---|---|
Conversation ID | text |
Created at | date |
Updated at | date |
Assignee ID | text |
Organization ID | text |
Priority | text |
Recipient | text |
Status | text |
Subject | text |
Via | object |
Comments | array |
URL | url |
Tags | array |
Input fields
| Field | Type |
|---|---|
StatusRequired | choice |
SubjectRequired | text |
Priority | choice |
CommentRequired | object |
Sender TypeRequired | choice |
Message BodyRequired | text |
Customer ProfileRequired | object |
First NameRequired | text |
Last NameRequired | text |
ViaRequired | object |
ChannelRequired | choice |
SourceRequired | object |
Output fields
| Field | Type |
|---|---|
Conversation ID | text |
Created at | date |
Updated at | date |
Assignee ID | text |
Organization ID | text |
Priority | text |
Recipient | text |
Status | text |
Subject | text |
Via | object |
Comments | array |
URL | url |
Tags | array |
Input fields
| Field | Type |
|---|---|
Tag NameRequired | text |
Tag Description | text |
Output fields
| Field | Type |
|---|---|
Tag ID | text |
Input fields
| Field | Type |
|---|---|
Customer UID | text |
App Client IDRequired | text |
Email | |
Full Name | text |
Phone | text |
City | text |
State | text |
Country | text |
Billing Email | |
Billing Phone | text |
Billing Address Line 1 | text |
Billing Address Line 2 | text |
Billing City | text |
Billing State | text |
Billing Country | text |
Billing Postcode | text |
Shipping Email | |
Shipping Phone | text |
Shipping Address Line 1 | text |
Shipping Address Line 2 | text |
4other input fields
Output fields
| Field | Type |
|---|---|
Message | text |
Customer | object |
ID | text |
Uid | text |
Input fields
| Field | Type |
|---|---|
App Client IDRequired | text |
OrdersRequired | array |
Input fields
| Field | Type |
|---|---|
App Client IDRequired | secret |
SubscriptionsRequired | array |
Subscription | object |
Input fields
| Field | Type |
|---|---|
URLRequired | text |
MethodRequired | choice |
Headers | array |
Header | object |
Query String | array |
Parameter | object |
Body | text |
Output fields
| Field | Type |
|---|---|
Body | text |
Headers | object |
Status code | number |
Input fields
| Field | Type |
|---|---|
Conversation IDRequired | text |
TagsRequired | array |
Input fields
| Field | Type |
|---|---|
Conversation IDRequired | text |
Status | choice |
Priority | choice |
Subject | text |
Add Message or Note | object |
SenderRequired | choice |
MessageRequired | text |
Visible to Customer | boolean |
Tags | array |
Assign to Agent | text |
Output fields
| Field | Type |
|---|---|
Conversation ID | text |
Created at | date |
Updated at | date |
Assignee ID | text |
Organization ID | text |
Priority | text |
Recipient | text |
Status | text |
Subject | text |
Via | object |
Comments | array |
URL | url |
Tags | array |
Input fields
| Field | Type |
|---|---|
FileRequired | text |