Keep Deskpro and IncidentIQ aligned: when support events happen in one, update the other automatically.
Example: when Deskpro's "Watch Agent Chats Messages" fires, WEXTL can "Cancel a Ticket" in IncidentIQ. Deskpro has 18 triggers (including Watch Agent Chats Messages, Watch Agent Groups, and Watch Agents); IncidentIQ has 35 actions (including Cancel a Ticket, Close a Ticket, and Confirm a Ticket Issue).
Common questions about connecting Deskpro and IncidentIQ.