What actions can I run in IncidentIQ?

35 actions are available, including "Get a Job", "Get an Asset", and "Get an Inventory Item", and more. Run them from any trigger in your automation stack — map fields once and they execute automatically.

Do I need to write code to automate this?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but it is never required.

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

IncidentIQ Integrations

IT service management and help desk platform for tickets, assets, and incident workflows. Wire IncidentIQ into AI-assisted support flows — triage in, resolution out.

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Watch AssetsTriggers when a new asset is created.
Watch Inventory ItemsTriggers when a new inventory item is created.
Watch JobsTriggers when a new job is created.
Watch TicketsTriggers when a new ticket is created.
Watch UsersTriggers when a new user is created.
Get a JobRetrieves a job.
Get an AssetRetrieves an asset from the service.
Get an Inventory ItemRetrieves an inventory item from the system.
Get an IssueRetrieves an issue from a specified source.
Get a TicketRetrieves a ticket from the service.
Get a UserRetrieves a user.
List AssetsRetrieves a list of all assets.
List Inventory ItemsRetrieves all inventory items.
List IssuesRetrieves a list of all issues.
List JobsRetrieves a list of all jobs.
List TicketsRetrieves a list of all tickets.
List UsersRetrieves a list of all users.
Search GenericsSearches for generic items based on specified criteria.
Cancel a TicketCancels a ticket in the system.
Close a TicketCloses a ticket in the system.
Confirm a Ticket IssueConfirms the resolution status of a ticket to ensure it has been addressed appropriately.
Create a ConversationCreates a new conversation for the specified users.
Create an AssetCreates a new asset in the system.
Create an Inventory ItemCreates an inventory item.
Create an IssueCreates a new issue in a project management tool.
Create a TicketCreates a new ticket in the system.
Create a TicketCreates a new support ticket.
Create a UserCreates a user.
Delete an AssetDeletes an asset from the system.
Delete an Inventory ItemDeletes an inventory item permanently from the system.
Delete an IssueDeletes a specific issue from the system.
Delete a TicketDeletes a ticket from the system.
Delete a UserDeletes a user from the system.
Make an API CallPerforms an arbitrary authorized API call.
Submit a Record to a FormSubmits a new record to a form.
Update an AssetUpdates an asset with new information or changes existing data within the system.
Update an Inventory ItemUpdates an inventory item in the system.
Update an IssueUpdates an issue with new information or changes in a project management or tracking system.
Update a TicketUpdates a ticket with new information or status changes.
Update a UserUpdates a user's information in the system.

When to use IncidentIQ

Common scenarios where IncidentIQ automation saves time and reduces manual work.

Trigger workflows automatically when "Watch Assets" fires in IncidentIQ — start multi-step automations without polling or manual checks.
Automate "Get an Asset" in IncidentIQ as a workflow step — combine it with triggers, filters, and AI steps for full-pipeline coverage.
Layer "Watch Jobs" from IncidentIQ with filters, transforms, and AI steps to build automations that match your exact business logic.

How to connect

Paste your credentials once — WEXTL® stores them encrypted and reuses the connection across every workflow that needs it.

Full API documentation

Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.

Connecting IncidentIQ to WEXTL®

Field	Type	Help
SubdomainRequired	text	Your subdomain. Eg. tammany in https://tammany.incidentiq.com
UsernameRequired	text	—
PasswordRequired	password	—

Use in workflow automation

Start from IncidentIQ’s Watch Tickets trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Cancel a Ticket as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 40 ready-made steps for support work, and every run records what went in and what came back.

IncidentIQ workflow on the canvas: Watch Tickets then Cancel a Ticket

Frequently asked questions

Common questions about automating IncidentIQ in your workflows.

IncidentIQ has 5 triggers, including "Watch Assets", "Watch Inventory Items", and "Watch Jobs", and more. Use them to start workflows the moment IncidentIQ events fire — no polling required.

Field

Type

Help

SubdomainRequired

text

Your subdomain. Eg. tammany in https://tammany.incidentiq.com

UsernameRequired

text

—

PasswordRequired

password

—

Use in workflow automation

Start from IncidentIQ’s Watch Tickets trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Cancel a Ticket as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 40 ready-made steps for support work, and every run records what went in and what came back.

IncidentIQ Integrations

When to use IncidentIQ

How to connect

Use in workflow automation

Frequently asked questions

IncidentIQ Integrations

When to use IncidentIQ

How to connect

Connect IncidentIQ to any app in workflows

Use in workflow automation

Frequently asked questions

Connect IncidentIQ to any app in workflows

Connect IncidentIQ to any app in workflows

Connect IncidentIQ to any app in workflows

IncidentIQ Integrations

IncidentIQ triggers and actions

When to use IncidentIQ

How to connect

Use in workflow automation

Frequently asked questions

What triggers does IncidentIQ support?

What actions can I run in IncidentIQ?

Do I need to write code to automate this?

Is the integration secure?

IncidentIQ Integrations

IncidentIQ triggers and actions

When to use IncidentIQ

How to connect

Connect IncidentIQ to any app in workflows

Use in workflow automation

Frequently asked questions

What triggers does IncidentIQ support?

What actions can I run in IncidentIQ?

Do I need to write code to automate this?

Is the integration secure?

Connect IncidentIQ to any app in workflows

Connect IncidentIQ to any app in workflows

Connect IncidentIQ to any app in workflows