STEP 1
Connect Deskpro and Zammad
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Deskpro and Zammad Integration
Keep Deskpro and Zammad in sync by integrating their events and actions. When support events happen in Deskpro, update the Zammad automatically - without any line of code in visual workflow builder.
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Learn about Deskpro and Zammad
Detailed info you need to know about Deskpro and Zammad integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Deskpro to Zammad
Set up your Deskpro and Zammad integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Deskpro and Zammad nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Deskpro and Zammad. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Deskpro and Zammad work in WEXTL?
WEXTL exposes actions and triggers for Deskpro and Zammad that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Deskpro triggersZammad actions
Deskpro modules
- Approve an ApprovalApproves an approval process or request.
- Cancel an ApprovalCancels an approval request currently in process.
- Create an Agent ChatCreates a new agent chat.
- Create an Agent Chat MessageCreates a new agent chat message.
- Create an Agent TeamCreates a new agent team in the system.
- Create an Approval TemplateCreates a new approval template in the system.
- Create an Approval TypeCreates a new approval type in the system.
- Create an ArticleCreates a new article.
- Create an Article Custom FieldCreates a new custom field for an article.
- Create a New Community TopicCreates a new community topic.
- Create a TaskCreates a new task in the specified task list.
- Create a TicketCreates a new ticket in the system.
- Create a Ticket ApprovalCreates a new ticket approval in the system.
- Create a User ChatCreates a new user chat.
- Create User Chat MessagesCreates new user chat messages.
- Delete a Community TopicRemoves a community topic from the system.
- Delete an AgentDeletes an agent from the system.
- Delete an Agent ChatDeletes an existing agent chat.
- Delete an Agent Chat MessageDeletes an agent chat message from the conversation.
- Delete an Agent GroupDeletes details for a specific agent group.
- Delete an Agent TeamDeletes details for a specific team group.
- Delete an Approval TemplateDeletes an approval template.
- Delete an Approval TypeDeletes an approval type from the system.
- Delete an ArticleDeletes an article from the database or content management system.
- Delete Article Custom FieldsRemoves an article custom field.
- Delete a TaskRemoves a task.
- Delete a TicketDeletes a ticket in the system.
- Delete a User ChatDeletes a user chat from the system.
- Download an Article as PDFDownloads an article as a PDF file.
- Get a Community TopicRetrieves a community topic.
- Get Agent Group CountRetrieves the count of agent groups.
- Get Agents CountRetrieves the count of all agents.
- Get Agents' Extended ModelsRetrieves all agents' extended models.
- Get Agent Team CountRetrieves the count of agents in a team.
- Get a JobRetrieves a job based on a specified ID or criteria.
- Get an AgentRetrieves details for a specific agent.
- Get an Agent ChatRetrieves a new agent chat.
- Get an Agent Chat MessageRetrieves an agent chat message.
- Get an Agent GroupRetrieves details for a specific agent group.
- Get an Agent TeamRetrieves details for a specific agent team.
- Get an Approval TemplateRetrieves details for an approval template.
- Get an Approval Template CountRetrieves details for an approval template count.
- Get an Approval TypeRetrieves the details for an approval type.
- Get an Approval Type CountRetrieves details for an approval type count.
- Get an ArticleRetrieves details for an article.
- Get Approval Responses CountRetrieves the count of approval responses.
- Get Article CountRetrieves the count of all articles.
- Get Article Custom FieldRetrieves a custom field from an article.
- Get a TaskRetrieves a task from the service.
- Get a TicketRetrieves a ticket based on specified criteria.
Zammad modules
- Add Knowledge Base Answer AttachmentUploads a file to a knowledge base answer.
- Add Ticket LinkLinks two tickets.
- Add Ticket MentionSubscribes a user to a ticket.
- Add Ticket TagAdds a tag to a ticket.
- Archive Knowledge Base AnswerArchives a knowledge base answer.
- Create Access TokenCreates an API access token for the connected user.
- Create CalendarCreates a business-hours calendar for SLA timing.
- Create ChecklistAdds a checklist to a ticket, optionally from a template.
- Create Checklist ItemAdds an item to a checklist.
- Create Checklist TemplateCreates a checklist template.
- Create Data Privacy TaskStarts the deletion of a user together with their tickets.
- Create GroupCreates a ticket group.
- Create Knowledge Base AnswerCreates a knowledge base answer in a category.
- Create Knowledge Base CategoryCreates a knowledge base category.
- Create Object Manager AttributeCreates a custom field on tickets, users, organizations, or groups.
- Create OrganizationCreates an organization.
- Create RoleCreates a user role with permissions and group access.
- Create Shared DraftCreates or replaces the shared draft of a ticket.
- Create SLACreates a service level agreement.
- Create TagCreates a tag in the admin tag list.
- Create TicketCreates a ticket with its first article.
- Create Ticket ArticleAdds an article, such as a reply or a note, to a ticket.
- Create Ticket PriorityCreates a ticket priority.
- Create Ticket StateCreates a ticket state.
- Create Time Accounting EntryRecords time spent on a ticket.
- Create UserCreates a customer, agent, or admin user.
- Delete Access TokenRevokes an API access token of the connected user.
- Delete All Online NotificationsDeletes every in-app notification of the connected user.
- Delete CalendarDeletes a business-hours calendar.
- Delete ChecklistDeletes a checklist from a ticket.
- Delete Checklist ItemDeletes an item from a checklist.
- Delete Checklist TemplateDeletes a checklist template.
- Delete GroupDeletes a ticket group that has no tickets.
- Delete Knowledge Base AnswerDeletes a knowledge base answer.
- Delete Knowledge Base Answer AttachmentRemoves a file from a knowledge base answer.
- Delete Knowledge Base CategoryDeletes a knowledge base category.
- Delete Object Manager AttributeDeletes a custom field.
- Delete Online NotificationDeletes an in-app notification.
- Delete OrganizationDeletes an organization that has no references.
- Delete Shared DraftDeletes the shared draft of a ticket.
- Delete SLADeletes a service level agreement.
- Delete TagDeletes a tag and removes it from every ticket.
- Delete TicketPermanently deletes a ticket with its articles and attachments.
- Delete Ticket MentionUnsubscribes the connected user from a ticket.
- Delete Ticket PriorityDeletes a ticket priority that no ticket uses.
- Delete Ticket StateDeletes a ticket state that no ticket uses.
- Delete Time Accounting EntryDeletes a time entry from a ticket.
- Delete UserPermanently deletes a user.
- Execute Object Manager MigrationsApplies pending custom field changes to the database.
- Get Audit LogReturns a single audit log entry.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Deskpro and Zammad integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Deskpro and Zammad.
Connect your Deskpro and Zammad accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Deskpro's "Watch Agent Chats Messages" fires, WEXTL can "Add Knowledge Base Answer Attachment" in Zammad. Deskpro has 18 triggers (including Watch Agent Chats Messages, Watch Agent Groups, and Watch Agents); Zammad has 136 actions (including Add Knowledge Base Answer Attachment, Add Ticket Link, and Add Ticket Mention). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Deskpro-to-Zammad automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Deskpro (or Zammad) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Deskpro + Zammad automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Deskpro and Zammad integration.
- Deskpro and Zammad integration source code, module specs and credentials implementation.
- Our Deskpro and Zammad integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Deskpro and Zammad — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Deskpro integration information
- Zammad integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library