Invgate Integration

IT service management platform for help desk tickets, assets, and service catalogs. Bring Invgate into AI assisted support workflows for faster triage and follow up. Start from Watch Breaking News and let Get a Data Export URL or Get a User handle the next step automatically.

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Supported triggers and actions for Invgate integration

Triggers can detect changes in Invgate and run actions that can create, search or modify data inside Invgate automatically [3] — exactly how you set them.

Watch Breaking NewsTriggers when new breaking news is created.
Watch GroupsTriggers when a new group is created.
Watch LocationsTriggers when a new location is created.
Watch UsersTriggers when a new user is created.
Get a Data Export URLRetrieves the data export URL.
Get a UserRetrieves a user.
Get Breaking NewsRetrieves breaking news from a specified source.
List Breaking NewsRetrieves all breaking news.
List Breaking News StatusesRetrieves breaking news statuses.
List CompaniesRetrieves a list of all companies.
List Group ObserversRetrieves all group observers.
List Group UsersRetrieves all group members.
List GroupsRetrieves a list of all groups.
List Help DesksRetrieves all help desks.
List Helpdesk ObserversRetrieves all helpdesk observers.
List Incident ApprovalsRetrieves a list of all incident approvals.
List Incident CommentsRetrieves a list of all incident comments.
List Incident TasksRetrieves tasks linked to an incident.
List IncidentsRetrieves a list of all incidents.
List Internal NotesRetrieves all internal notes from the system.
List LocationsRetrieves a list of all locations.
List Time Tracking RecordsRetrieves all time tracking records.
List UsersRetrieves a list of all users.
Accept an ApprovalAccepts an approval request in the system.
Accept an Incident SolutionAccepts a solution for an incident.
Add a Group UserAssociates a user with a group.
Add Helpdesk ObserversAdds users as observers to a helpdesk.
Add Observers to a GroupAdds users as observers to a group.
Cancel an ApprovalCancels an approval process for a specified item or task.
Cancel an IncidentCancels an incident based on the provided incident ID.
Create a Breaking News StatusCreates a new update to the given breaking news.
Create a CompanyCreates a company by providing the necessary details.
Create a GroupCreates a new group in the specified service.
Create a LocationCreates a new location in the system.
Create a Time Tracking RecordCreates a time tracking record for a specific user.
Create a UserCreates a new user in the system.
Create an Incident CommentCreates a comment on an incident.
Create an Incident RequestCreates a new incident request.
Create an Internal NoteCreates an internal note within the system for reference or documentation purposes.
Create Breaking NewsCreates breaking news content to be published.
Delete a CompanyDeletes a company from the database.
Delete a GroupDeletes a group from the specified service.
Delete a LocationDeletes a specified location.
Delete a Time Tracking RecordDeletes a time tracking record from the system.
Delete a UserDeletes a user from the service.
Delete an Internal NoteDeletes an internal note from the designated database or system.
Perform an API RequestPerforms an arbitrary authorized API call.
Reject an ApprovalRejects an approval request.
Reject an IncidentRejects an incident based on specified criteria.
Reject an Incident SolutionRejects an incident solution in a given system or service.
Remove Group ObserversRemoves observers from a group.
Remove Group UsersRemoves users from a group.
Remove Observers from a HelpdeskRemoves observers from a helpdesk.
Reopen an IncidentReopens a request in the incident management system.
Update a CompanyUpdates a company's details and information.
Update a UserUpdates a user with given information.
Update an IncidentUpdates an incident based on a provided request.
Update an Internal NoteUpdates an internal note on a request.
Update Breaking NewsUpdates breaking news with new information or corrections.

How to integrate Invgate in automation workflow?

3 simple steps to make your Invgate connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select Invgate in workflow

Pick Invgate app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect Invgate

When prompted, authorize access to Invgate in WEXTL once. Invgate credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your Invgate account. Approve?

STEP 3

Build a workflow

Build your workflow with Invgate yourself or with WEXTL® AI Builder. Connect Invgate to any available integrations [5], or use HTTP node to go beyond them.

Invgate

How Invgate connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Invgate app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Invgate supports.

Full Invgate API documentation

The following table illustrates what fields Invgate integration require during authorization flow inside our workflow builder [4].

You can retrieve your URL, Username and Key via Invgate Account -> Settings -> Integrations -> API

Video slide demonstrates how Invgate is connected in WEXTL builder [4].

Field	Type	Help
Instance URLRequired	url	Instance URL without the last slash(/). E.g https://test.sd.cloud.invgate.net/api/v1
Authentication UsernameRequired	text	—
Authentication KeyRequired	password	—

Connect Invgate to popular apps on WEXTL

Enter a name of the other app you want to sync with Invgate below. Click on selected app to explore integration options with Invgate. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with Invgate integration

Select Watch Groups trigger from Invgate - this will be a starting point in your automation. Whenever event happens in Invgate, workflow will start [7] from Watch Groups node.

Search for Add a Group User, connect it as the next step of integration sequence. You can use filters between Watch Groups and Add a Group User, so only important data pass from Watch Groups to the next step. WEXTL gives you full control over the process of Invgate automation. All parts of workflow are visible on the canvas [4].

Invgate on WEXTL has 59 modules for crafting support automations. Explore Invgate documentation for more.

Video slide demonstrates how Watch Groups and Add a Group User nodes are used in Invgate workflow.

Video slide demonstrates how Watch Groups and Add a Group User [6] nodes are used in Invgate workflow.

Frequently asked questions

Common questions about automating Invgate in your workflows.

Invgate has 4 triggers, including "Watch Breaking News", "Watch Groups", and "Watch Locations", and more. Triggers are start points of the workflow, and automations may start from them.

Integration has 55 actions, including "Get a Data Export URL", "Get a User", and "Get Breaking News", and more. Refer to our Invgate Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The Invgate integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Invgate official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where Invgate provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Invgate or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Invgate inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Invgate modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the Invgate integration.

Invgate integration source code, module specs and credentials implementation.
Internal Invgate integration documentation, structured input and output parameters, scopes, and authentication methods.
Official Invgate vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® Invgate App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

Invgate Integration

Supported triggers and actions for Invgate integration