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Invgate

IT service management platform for help desk tickets, assets, and service catalogs.

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AI-assisted documentation14 min read

This documentation is compiled from our integration source code, internal specs for Invgate, its official API documentation and anonymized requests logs we collect from our support team[2].

Open Invgate on WEXTL →

To use Invgate on WEXTL you need an active account and an API access token from your account settings.[3]

  • Instance URLurlRequired

    Instance URL without the last slash(/). E.g https://test.sd.cloud.invgate.net/api/v1

    [1]
  • Authentication UsernametextRequired
  • Authentication KeypasswordRequired
  1. Log in to your WEXTL account, add the Invgate node module to your workflow, and click Create new credential.
  2. Optional: In the Credential name field, enter a name for the credential.
  3. Enter the authentication credentials you copied from your Invgate account, or follow the on-screen instructions to create the credential.
  4. If prompted, authenticate your account and confirm access.
  5. If you want to make changes to your credential in the future, follow the steps in Manage credentials →
Connecting Invgate to WEXTL®
Video slide demonstrates how to integrate Invgate in the WEXTL visual workflow builder.[4]

Notes

Credentials are org-scoped; share them with teammates from the Credentials picker on any of its nodes.For detailed information on connecting an application, see Connect an application →

Watch Breaking NewsTrigger
Output fields[3]
FieldType
IDnumber
Type IDnumber
Resolution timetext
Created atdate
Titletext
Bodytext
Affected helpdesk idsarray
Affected group idsarray
Created by IDtext
Status IDnumber
Watch GroupsTrigger
Output fields[3]
FieldType
IDnumber
Nametext
Totalnumber
Watch LocationsTrigger
Output fields[3]
FieldType
IDnumber
Nametext
Totalnumber
Parent IDnumber
Watch UsersTrigger
Output fields[3]
FieldType
IDnumber
Nametext
Lastnametext
Usernametext
Emailtext
Other emailtext
Doctext
Mobiletext
Officetext
Othertext
Faxtext
Addresstext
Phonetext
Citytext
Countrytext
Birthdaytext
Positiontext
Departmenttext
Manager IDtext
Locationtext
7other output fields
Get a Data Export URLAction
Input fields[3]
FieldType
IDRequired
text
Output fields[3]
FieldType
URLurl
Statustext
Get a UserAction
Input fields[3]
FieldType
User IDRequired
choice
Output fields[3]
FieldType
IDnumber
Nametext
Lastnametext
Usernametext
Emailtext
Other emailtext
Doctext
Mobiletext
Officetext
Othertext
Faxtext
Addresstext
Phonetext
Citytext
Countrytext
Birthdaytext
Positiontext
Departmenttext
Manager IDtext
Locationtext
7other output fields
Get Breaking NewsAction
Input fields[3]
FieldType
Breaking News IDRequired
choice
Output fields[3]
FieldType
IDnumber
Type IDnumber
Resolution timetext
Created atdate
Titletext
Bodytext
Affected helpdesk idsarray
Affected group idsarray
Created by IDtext
Status IDnumber
List Breaking NewsSearch
Input fields[3]
FieldType
Limitnumber
Output fields[3]
FieldType
IDnumber
Type IDnumber
Resolution timetext
Created atdate
Titletext
Bodytext
Affected helpdesk idsarray
Affected group idsarray
Created by IDtext
Status IDnumber
List Breaking News StatusesSearch
Input fields[3]
FieldType
Breaking News IDRequired
choice
Limitnumber
Output fields[3]
FieldType
Creator IDnumber
Bodytext
Created atdate
List CompaniesSearch
Input fields[3]
FieldType
Limitnumber
Output fields[3]
FieldType
IDnumber
Nametext
External IDtext
Totalnumber
List Group ObserversSearch
Input fields[3]
FieldType
Group IDschoice
Limitnumber
Output fields[3]
FieldType
IDnumber
Nametext
Observer groupsarray
Observer usersarray
List Group UsersSearch
Input fields[3]
FieldType
Group IDchoice
User IDchoice
Limitnumber
Output fields[3]
FieldType
IDnumber
Nametext
Emailtext
Usernametext
List GroupsSearch
Input fields[3]
FieldType
Group IDchoice
Group Nametext
Limitnumber
Output fields[3]
FieldType
IDnumber
Nametext
Totalnumber
List Help DesksSearch
Input fields[3]
FieldType
Help Desk IDchoice
Help Desk Nametext
Include Deletedboolean
Limitnumber
Output fields[3]
FieldType
IDnumber
Type IDnumber
Nametext
Status IDnumber
Parent IDnumber
Engine IDnumber
Members idsarray
Total membersnumber
List Helpdesk ObserversSearch
Input fields[3]
FieldType
Help Desk IDschoice
Limitnumber
Output fields[3]
FieldType
IDnumber
Nametext
Observer groupsarray
Observer usersarray
List Incident ApprovalsSearch
Input fields[3]
FieldType
Request IDRequired
number
Only Pendingboolean
Limitnumber
Output fields[3]
FieldType
Typenumber
Statusnumber
Author IDnumber
Approval request IDnumber
IDnumber
Approval request descriptiontext
Created atdate
List Incident CommentsSearch
Input fields[3]
FieldType
Request IDRequired
number
Decoded Special Charactersboolean
Is Solutionboolean
Limitnumber
Output fields[3]
FieldType
Created atdate
Incident IDnumber
Author IDnumber
Messagetext
Attachmentsarray
IDnumber
Msg numnumber
Is solutionboolean
Customer visibleboolean
Referencenumber
List Incident TasksSearch
Input fields[3]
FieldType
Request IDRequired
number
Limitnumber
Output fields[3]
FieldType
Nametext
Linked request IDnumber
Wf stage IDtext
Is requiredboolean
Completed atdate
Expiration datedate
Statusnumber
Helpdesk IDnumber
Created atdate
Is predefinedboolean
Agent IDnumber
Descriptiontext
Assignment typenumber
Task IDnumber
List IncidentsSearch
Input fields[3]
FieldType
Request IDRequired
number
Commentsboolean
Decoded Special Charactersboolean
Limitnumber
Output fields[3]
FieldType
Closed reasontext
Assigned group IDnumber
Creator IDnumber
Date ocurreddate
Titletext
Sla incident first replytext
Closed atdate
Pretty IDtext
Created atdate
Type IDnumber
User IDnumber
Ratingnumber
Category IDnumber
Attachmentsarray
Assigned IDnumber
Descriptiontext
Process IDnumber
Solved atdate
Status IDnumber
IDnumber
8other output fields
List Internal NotesSearch
Input fields[3]
FieldType
Note IDRequired
number
Object Typechoice
Object IDnumber
Limitnumber
Output fields[3]
FieldType
Created atdate
Author IDnumber
Last authornumber
Object IDnumber
IDnumber
Descriptiontext
Object typenumber
Last updatedate
Titletext
List LocationsSearch
Input fields[3]
FieldType
Group IDchoice
Limitnumber
Output fields[3]
FieldType
IDnumber
Nametext
Totalnumber
Parent IDnumber
List Time Tracking RecordsSearch
Input fields[3]
FieldType
Fromdate
Request IDnumber
Todate
Limitnumber
Output fields[3]
FieldType
Statusnumber
Incidentnumber
Fromdate
User IDnumber
Totaltext
Timetracking category IDnumber
Timetracking IDnumber
Todate
Commenttext
List UsersSearch
Input fields[3]
FieldType
User IDschoice
Include Disabledboolean
Limitnumber
Output fields[3]
FieldType
IDnumber
Nametext
Lastnametext
Usernametext
Emailtext
Other emailtext
Doctext
Mobiletext
Officetext
Othertext
Faxtext
Addresstext
Phonetext
Citytext
Countrytext
Birthdaytext
Positiontext
Departmenttext
Manager IDtext
Locationtext
7other output fields
Accept an ApprovalAction
Input fields[3]
FieldType
User IDRequired
choice
Approval IDRequired
number
Notetext
Output fields[3]
FieldType
Statustext
Accept an Incident SolutionAction
Input fields[3]
FieldType
Request IDRequired
number
RatingRequired
number
Commenttext
Output fields[3]
FieldType
Statustext
Add a Group UserAction
Input fields[3]
FieldType
Group IDRequired
choice
Users IDsRequired
choice
Output fields[3]
FieldType
IDnumber
Add Helpdesk ObserversAction
Input fields[3]
FieldType
Helpdesk IDRequired
choice
Users IDsRequired
choice
Output fields[3]
FieldType
IDnumber
Add Observers to a GroupAction
Input fields[3]
FieldType
Group IDRequired
choice
Users IDsRequired
choice
Output fields[3]
FieldType
IDnumber
Cancel an ApprovalAction
Input fields[3]
FieldType
User IDRequired
choice
Approval IDRequired
number
Output fields[3]
FieldType
Statustext
Cancel an IncidentAction
Input fields[3]
FieldType
User IDRequired
number
Request IDRequired
number
Commenttext
Output fields[3]
FieldType
Statustext
Create a Breaking News StatusAction
Input fields[3]
FieldType
Breaking News IDRequired
choice
BodyRequired
text
Is Solutionboolean
Creator IDchoice
Create a CompanyAction
Input fields[3]
FieldType
Company NameRequired
text
External IDtext
Output fields[3]
FieldType
IDnumber
Nametext
External IDtext
Totalnumber
Create a GroupAction
Input fields[3]
FieldType
Group Nametext
Output fields[3]
FieldType
Group IDnumber
Create a LocationAction
Input fields[3]
FieldType
Location NameRequired
text
Parent Location IDchoice
Output fields[3]
FieldType
Location IDnumber
Create a Time Tracking RecordAction
Input fields[3]
FieldType
User IDRequired
choice
ToRequired
date
Request IDRequired
number
Category IDchoice
Fromdate
Commenttext
Output fields[3]
FieldType
Statustext
Time Tracking IDnumber
Create a UserAction
Input fields[3]
FieldType
User NameRequired
text
User LastnameRequired
text
User EmailRequired
email
User Addresstext
Is Externalboolean
User Countrytext
Other Emailemail
User Birthdaydate
Manager IDnumber
User National IDtext
User Passwordtext
Send Set Password Emailboolean
Force Password Changeboolean
User Mobiletext
User Departmenttext
Employee Numbertext
Usernametext
Office Phone Numbertext
Fax Numbertext
Localizationtext
4other input fields
Output fields[3]
FieldType
IDnumber
Nametext
Lastnametext
Usernametext
Emailtext
Other emailtext
Doctext
Mobiletext
Officetext
Othertext
Faxtext
Addresstext
Phonetext
Citytext
Countrytext
Birthdaytext
Positiontext
Departmenttext
Manager IDtext
Locationtext
7other output fields
Create an Incident CommentAction
Input fields[3]
FieldType
Author IDRequired
choice
Request IDRequired
number
CommentRequired
text
Attachmentsarray
Attachment IDnumber
Is Propagationboolean
Customer Visibleboolean
Is Solutionboolean
Output fields[3]
FieldType
Statustext
Create an Incident RequestAction
Input fields[3]
FieldType
Category IDRequired
choice
Creator IDRequired
choice
Request TitleRequired
text
Customer IDRequired
choice
Type IDRequired
choice
Priority IDRequired
choice
Attachmentsarray
Source IDnumber
Descriptiontext
Related Toarray
Datedate
Location IDchoice
Output fields[3]
FieldType
Statustext
Infotext
Request IDnumber
Create an Internal NoteAction
Input fields[3]
FieldType
DescriptionRequired
text
Object TypeRequired
choice
Author IDRequired
choice
TitleRequired
text
Object IDRequired
number
Create Breaking NewsAction
Input fields[3]
FieldType
BodyRequired
text
Type IDRequired
choice
TitleRequired
text
Affected Helpdesk IDschoice
Affected Group IDschoice
Resolution Timedate
Major Incident IDnumber
Creator IDchoice
Output fields[3]
FieldType
Breaking News IDnumber
Delete a CompanyAction
Input fields[3]
FieldType
Company IDRequired
choice
Delete a GroupAction
Input fields[3]
FieldType
Group IDRequired
choice
Delete a LocationAction
Input fields[3]
FieldType
Location IDRequired
choice
Delete a Time Tracking RecordAction
Input fields[3]
FieldType
User IDRequired
choice
Time Tracking IDRequired
number
Request IDRequired
number
Delete a UserAction
Input fields[3]
FieldType
User IDRequired
choice
Delete an Internal NoteAction
Input fields[3]
FieldType
Note IDRequired
number
Author IDRequired
choice
Perform an API Requestuniversal
Input fields[3]
FieldType
MethodRequired
choice
Headersarray
Headerobject
Query Stringarray
Parameterobject
Bodytext
Output fields[3]
FieldType
Bodytext
Headersobject
Status codenumber
Reject an ApprovalAction
Input fields[3]
FieldType
User IDRequired
choice
Approval IDRequired
number
Notetext
Output fields[3]
FieldType
Statustext
Reject an IncidentAction
Input fields[3]
FieldType
Author IDRequired
number
Request IDRequired
number
Output fields[3]
FieldType
Statustext
Reject an Incident SolutionAction
Input fields[3]
FieldType
Request IDRequired
number
Commenttext
Output fields[3]
FieldType
Statustext
Remove Group ObserversAction
Input fields[3]
FieldType
Group IDRequired
choice
Output fields[3]
FieldType
IDnumber
Remove Group UsersAction
Input fields[3]
FieldType
Group IDRequired
choice
Output fields[3]
FieldType
IDarray
Remove Observers from a HelpdeskAction
Input fields[3]
FieldType
Helpdesk IDRequired
choice
Output fields[3]
FieldType
IDnumber
Reopen an IncidentAction
Input fields[3]
FieldType
Author IDRequired
number
Request IDRequired
number
Output fields[3]
FieldType
Statustext
Update a CompanyAction
Input fields[3]
FieldType
Company IDRequired
choice
Company Nametext
External IDtext
Output fields[3]
FieldType
IDnumber
Nametext
External IDtext
Totalnumber
Update a UserAction
Input fields[3]
FieldType
User IDRequired
choice
User Languagechoice
User Nametext
User Home Addresstext
User Countrytext
User Lastnametext
User Secondary Email Addressemail
User Birthdaydate
User's Manager IDnumber
User Email Addressemail
User National ID Numbertext
User Positiontext
User Mobile Phone Numbertext
User Employee Numbertext
User Office Phone Numbertext
User Fax Numbertext
Localizationtext
User Secondary Phone Numbertext
User Phone Numbertext
User Citytext
1other input field
Output fields[3]
FieldType
Statustext
Update an IncidentAction
Input fields[3]
FieldType
Request IDRequired
number
Category IDchoice
Request Titletext
Source IDnumber
Client IDchoice
Reassignmentboolean
Type IDchoice
Priority IDchoice
Descriptiontext
Datedate
Location IDchoice
Output fields[3]
FieldType
Closed reasontext
Assigned group IDnumber
Creator IDnumber
Date ocurreddate
Titletext
Sla incident first replytext
Closed atdate
Pretty IDtext
Created atdate
Type IDnumber
User IDnumber
Ratingnumber
Category IDnumber
Attachmentsarray
Assigned IDnumber
Descriptiontext
Process IDnumber
Solved atdate
Status IDnumber
IDnumber
8other output fields
Update an Internal NoteAction
Input fields[3]
FieldType
Note IDRequired
number
Author IDRequired
choice
Descriptiontext
Titletext
Output fields[3]
FieldType
Statustext
Update Breaking NewsAction
Input fields[3]
FieldType
Breaking News IDRequired
choice
Bodytext
Type IDchoice
Titletext
Affected Helpdesk IDschoice
Affected Group IDschoice
Resolution Timedate
Status IDchoice
Creator IDchoice
Output fields[3]
FieldType
Statustext

Look for Invgate templates in the WEXTL template library.

Browse templates →
  1. WEXTL® Invgate Source Code connector implementation.
  2. Our users use cases and automations.
  3. Official API Documentation for Invgate.
  4. WEXTL® visual workflow builder data.

Last updated: Jul 24, 2026 18:11