About this integration
Customer support ticketing with help desk and satisfaction surveys. Use it from the workflow canvas with no custom glue script required.
This integration exposes 9 triggers, 20 search modules and 33 actions as workflow nodes. Authentication uses basic authentication.
How to connect
The credential form asks for Access Key.
Prefer the interactive builder form? Open it on the app page.
Paste your credentials once — WEXTL® stores them encrypted and reuses the connection across every workflow that needs it.
Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.
Connecting Mojo Helpdesk to WEXTL®
| Field | Type | Help |
|---|---|---|
Access KeyRequired | password | Your API access key. Find it in your account profile settings. |
Use it in workflow automation
Start with Watch Assets, then add Create a Comment.
The canvas below runs Watch Assets into Create a Comment — watch the video, then drop a node onto the canvas.
Select the Watch Tickets trigger and the workflow fires automatically when the event occurs — no polling required.
Then add Create a Ticket Queue as the next node. Branch, filter, or hand off to other integrations from there.
The integration includes 42 ready-made modules for support work — each run logs its inputs and outputs for debugging.
Mojo Helpdesk workflow on the canvas: Watch Tickets then Create a Ticket Queue
Triggers, searches and actions
Use the tables below to inspect Mojo Helpdesk's 9 triggers, 20 search modules, and 33 actions.
Triggers
9 triggers fire automatically when specified events occur — no polling or cron job needed.
- Watch Assets
- Watch Comments
- Watch Departments
- Watch Groups
- Watch Locations
Searches
Fetch data on demand using 20 search modules that query the app during a run.
- Get a Department
- Get a Location
- Get an Asset
- Get a Tag
- Get a Ticket
Actions
33 action modules cover the full range of create, update, and delete operations.
- Create a Comment
- Create a Department
- Create a Group
- Create a Location
- Create an Asset
Explore the fields available for each Mojo Helpdesk trigger, search, and action.
Triggers
| Field | Type |
|---|---|
ID | number |
Asset tag | text |
Serial number | text |
Display name | text |
Description | text |
Asset type ID | number |
Location ID | number |
Department ID | number |
Managed by ID | number |
Used by ID | number |
Asset status ID | number |
Notes | text |
Purchased on | text |
Cost | number |
Purchase order number | text |
Vendor | text |
Warranty info | text |
Visibility | text |
Created at | date |
| Field | Type |
|---|---|
ID | number |
Body | text |
User ID | number |
Ticket ID | number |
Is private | boolean |
Time spent | number |
Created on | date |
Updated on | date |
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Parent ID | text |
Position | number |
| Field | Type |
|---|---|
ID | number |
Name | text |
Primary contact ID | number |
Billing contact ID | number |
Support level ID | number |
Support status ID | number |
Support start date | text |
Support end date | text |
Support info URL | url |
Address | text |
Address 2 | text |
City | text |
State | text |
Zip | text |
Country | text |
Website URL | url |
Notes | text |
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Parent ID | text |
Position | number |
| Field | Type |
|---|---|
ID | number |
Body | text |
User ID | number |
Ticket ID | number |
Time spent | number |
Created on | date |
Updated on | date |
| Field | Type |
|---|---|
ID | number |
Title | text |
Notes | text |
Is completed | boolean |
Ticket ID | number |
Assigned to ID | number |
Account ID | number |
Due on | text |
Created on | date |
Updated on | date |
Position | number |
| Field | Type |
|---|---|
ID | number |
Title | text |
Description | text |
Status ID | number |
Ticket queue ID | number |
Ticket form ID | number |
Ticket type ID | number |
Priority ID | number |
User ID | number |
Assigned to ID | number |
Company ID | number |
Created on | date |
Updated on | date |
Created from | number |
Tag ids | array |
| Field | Type |
|---|---|
ID | number |
Email | |
First name | text |
Last name | text |
Full name | text |
Work phone | text |
Cell phone | text |
Home phone | text |
User notes | text |
Company ID | number |
Role ID | number |
Is active | boolean |
Can access company tickets | boolean |
Created on | date |
Updated on | date |
Picture URL | url |
Searches
| Field | Type |
|---|---|
DepartmentRequired | choice |
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Parent ID | text |
Position | number |
| Field | Type |
|---|---|
LocationRequired | choice |
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Parent ID | text |
Position | number |
| Field | Type |
|---|---|
AssetRequired | choice |
| Field | Type |
|---|---|
ID | number |
Asset tag | text |
Serial number | text |
Display name | text |
Description | text |
Asset type ID | number |
Location ID | number |
Department ID | number |
Managed by ID | number |
Used by ID | number |
Asset status ID | number |
Notes | text |
Purchased on | text |
Cost | number |
Purchase order number | text |
Vendor | text |
Warranty info | text |
Visibility | text |
Created at | date |
| Field | Type |
|---|---|
TagRequired | choice |
| Field | Type |
|---|---|
ID | number |
Label | text |
Color | text |
| Field | Type |
|---|---|
TicketRequired | choice |
| Field | Type |
|---|---|
ID | number |
Title | text |
Description | text |
Status ID | number |
Ticket queue ID | number |
Ticket form ID | number |
Ticket type ID | number |
Priority ID | number |
User ID | number |
Assigned to ID | number |
Company ID | number |
Created on | date |
Updated on | date |
Created from | number |
| Field | Type |
|---|---|
UserRequired | choice |
| Field | Type |
|---|---|
ID | number |
Email | |
First name | text |
Last name | text |
Full name | text |
Work phone | text |
Cell phone | text |
Home phone | text |
User notes | text |
Company ID | number |
Role ID | number |
Is active | boolean |
Can access company tickets | boolean |
Created on | date |
Updated on | date |
Picture URL | url |
| Field | Type |
|---|---|
EmailRequired |
| Field | Type |
|---|---|
ID | number |
Email | |
First name | text |
Last name | text |
Full name | text |
Work phone | text |
Cell phone | text |
Home phone | text |
User notes | text |
Company ID | number |
Role ID | number |
Is active | boolean |
Can access company tickets | boolean |
Created on | date |
Updated on | date |
Picture URL | url |
| Field | Type |
|---|---|
Limit | number |
| Field | Type |
|---|---|
ID | number |
Asset tag | text |
Serial number | text |
Display name | text |
Description | text |
Asset type ID | number |
Location ID | number |
Department ID | number |
Managed by ID | number |
Used by ID | number |
Asset status ID | number |
Notes | text |
Purchased on | text |
Cost | number |
Purchase order number | text |
Vendor | text |
Warranty info | text |
Visibility | text |
Created at | date |
| Field | Type |
|---|---|
TicketRequired | choice |
Limit | number |
| Field | Type |
|---|---|
ID | number |
Filename | text |
Content type | text |
Content size | number |
Ticket ID | number |
Created on | date |
Created by user ID | number |
Comment ID | text |
Staff note ID | text |
| Field | Type |
|---|---|
TicketRequired | choice |
Limit | number |
| Field | Type |
|---|---|
ID | number |
Body | text |
User ID | number |
Ticket ID | number |
Is private | boolean |
Time spent | number |
Created on | date |
Updated on | date |
| Field | Type |
|---|---|
Limit | number |
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Parent ID | text |
Position | number |
| Field | Type |
|---|---|
Limit | number |
| Field | Type |
|---|---|
ID | number |
Name | text |
Primary contact ID | number |
Billing contact ID | number |
Support level ID | number |
Support status ID | number |
Support start date | text |
Support end date | text |
Support info URL | url |
Address | text |
Address 2 | text |
City | text |
State | text |
Zip | text |
Country | text |
Website URL | url |
Notes | text |
| Field | Type |
|---|---|
Limit | number |
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Parent ID | text |
Position | number |
| Field | Type |
|---|---|
TicketRequired | choice |
Limit | number |
| Field | Type |
|---|---|
ID | number |
Body | text |
User ID | number |
Ticket ID | number |
Time spent | number |
Created on | date |
Updated on | date |
| Field | Type |
|---|---|
Limit | number |
| Field | Type |
|---|---|
ID | number |
Label | text |
Color | text |
| Field | Type |
|---|---|
TicketRequired | choice |
Limit | number |
| Field | Type |
|---|---|
ID | number |
Title | text |
Notes | text |
Is completed | boolean |
Ticket ID | number |
Assigned to ID | number |
Account ID | number |
Due on | text |
Created on | date |
Updated on | date |
Position | number |
| Field | Type |
|---|---|
Limit | number |
| Field | Type |
|---|---|
ID | number |
Name | text |
Email alias | text |
Email forward | text |
Email ticket form ID | number |
| Field | Type |
|---|---|
Sort By | choice |
Sort Order | choice |
Limit | number |
| Field | Type |
|---|---|
ID | number |
Title | text |
Description | text |
Status ID | number |
Ticket queue ID | number |
Ticket form ID | number |
Ticket type ID | number |
Priority ID | number |
User ID | number |
Assigned to ID | number |
Company ID | number |
Created on | date |
Updated on | date |
Created from | number |
Tag ids | array |
| Field | Type |
|---|---|
Limit | number |
| Field | Type |
|---|---|
ID | number |
Email | |
First name | text |
Last name | text |
Full name | text |
Work phone | text |
Cell phone | text |
Home phone | text |
User notes | text |
Company ID | number |
Role ID | number |
Is active | boolean |
Can access company tickets | boolean |
Created on | date |
Updated on | date |
Picture URL | url |
| Field | Type |
|---|---|
Query | text |
Sort Field | choice |
Sort Direction | choice |
Limit | number |
| Field | Type |
|---|---|
ID | number |
Title | text |
Description | text |
Status ID | number |
Ticket queue ID | number |
Ticket form ID | number |
Ticket type ID | number |
Priority ID | number |
User ID | number |
Assigned to ID | number |
Company ID | number |
Created on | date |
Updated on | date |
Created from | number |
Tag ids | array |
Actions
| Field | Type |
|---|---|
TicketRequired | choice |
BodyRequired | text |
Time Spent (minutes) | number |
CC (Emails) | text |
Is Internal Note | boolean |
| Field | Type |
|---|---|
ID | number |
Body | text |
User ID | number |
Ticket ID | number |
Is private | boolean |
Time spent | number |
Created on | date |
Updated on | date |
| Field | Type |
|---|---|
NameRequired | text |
Description | text |
Parent Department | choice |
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Parent ID | text |
Position | number |
| Field | Type |
|---|---|
NameRequired | text |
Primary Contact | choice |
Billing Contact | choice |
Support Level ID | number |
Support Status | choice |
Support Start Date | date |
Support End Date | date |
Support Info URL | url |
Address | text |
Address 2 | text |
City | text |
State | text |
ZIP / Postal Code | text |
Country | text |
Website URL | url |
Notes | text |
| Field | Type |
|---|---|
ID | number |
Name | text |
Primary contact ID | number |
Billing contact ID | number |
Support level ID | number |
Support status ID | number |
Support start date | text |
Support end date | text |
Support info URL | url |
Address | text |
Address 2 | text |
City | text |
State | text |
Zip | text |
Country | text |
Website URL | url |
Notes | text |
| Field | Type |
|---|---|
NameRequired | text |
Description | text |
Parent Location | choice |
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Parent ID | text |
Position | number |
| Field | Type |
|---|---|
Display NameRequired | text |
Description | text |
Asset Tag | text |
Serial Number | text |
Legacy Reference Number | text |
Asset Type ID | number |
Asset Status | choice |
Location | choice |
Department | choice |
Managed By | choice |
Used By | choice |
Notes | text |
Cost | number |
Purchase Order Number | text |
Vendor | text |
Warranty Info | text |
Purchased On | date |
Replaced On | date |
End of Contract On | date |
| Field | Type |
|---|---|
ID | number |
Asset tag | text |
Serial number | text |
Display name | text |
Description | text |
Asset type ID | number |
Location ID | number |
Department ID | number |
Managed by ID | number |
Used by ID | number |
Asset status ID | number |
Notes | text |
Purchased on | text |
Cost | number |
Purchase order number | text |
Vendor | text |
Warranty info | text |
Visibility | text |
Created at | date |
| Field | Type |
|---|---|
TicketRequired | choice |
BodyRequired | text |
Time Spent (minutes) | number |
CC (Emails) | text |
| Field | Type |
|---|---|
ID | number |
Body | text |
User ID | number |
Ticket ID | number |
Time spent | number |
Created on | date |
Updated on | date |
| Field | Type |
|---|---|
LabelRequired | text |
ColorRequired | text |
| Field | Type |
|---|---|
ID | number |
Label | text |
Color | text |
| Field | Type |
|---|---|
TicketRequired | choice |
TitleRequired | text |
Notes | text |
Is Completed | boolean |
Assigned To | choice |
Due On | date |
| Field | Type |
|---|---|
ID | number |
Title | text |
Notes | text |
Is completed | boolean |
Ticket ID | number |
Assigned to ID | number |
Account ID | number |
Due on | text |
Created on | date |
Updated on | date |
Position | number |
| Field | Type |
|---|---|
TitleRequired | text |
Ticket QueueRequired | choice |
Description | text |
Priority | choice |
Status | choice |
Ticket Type | choice |
Ticket Form | choice |
Assigned To | choice |
User | choice |
CC (Emails) | text |
Asset | choice |
Asset Tag | text |
Due On | date |
Scheduled On | date |
User Info | object |
EmailRequired |
| Field | Type |
|---|---|
ID | number |
Title | text |
Description | text |
Status ID | number |
Ticket queue ID | number |
Ticket form ID | number |
Ticket type ID | number |
Priority ID | number |
User ID | number |
Assigned to ID | number |
Company ID | number |
Created on | date |
Updated on | date |
Created from | number |
| Field | Type |
|---|---|
NameRequired | text |
Email Alias | text |
Email Forward |
| Field | Type |
|---|---|
ID | number |
Name | text |
Email alias | text |
Email forward | text |
Email ticket form ID | number |
| Field | Type |
|---|---|
EmailRequired | |
First Name | text |
Last Name | text |
Work Phone | text |
Cell Phone | text |
Home Phone | text |
User Notes | text |
Group | choice |
Password | secret |
Is Active | boolean |
Role | choice |
Send Welcome Email | choice |
| Field | Type |
|---|---|
ID | number |
Email | |
First name | text |
Last name | text |
Full name | text |
Work phone | text |
Cell phone | text |
Home phone | text |
User notes | text |
Company ID | number |
Role ID | number |
Is active | boolean |
Can access company tickets | boolean |
Created on | date |
Updated on | date |
Picture URL | url |
| Field | Type |
|---|---|
DepartmentRequired | choice |
| Field | Type |
|---|---|
GroupRequired | choice |
| Field | Type |
|---|---|
LocationRequired | choice |
| Field | Type |
|---|---|
AssetRequired | choice |
| Field | Type |
|---|---|
TicketRequired | choice |
| Field | Type |
|---|---|
TagRequired | choice |
| Field | Type |
|---|---|
TicketRequired | choice |
| Field | Type |
|---|---|
TicketRequired | choice |
| Field | Type |
|---|---|
Ticket QueueRequired | choice |
| Field | Type |
|---|---|
UserRequired | choice |
| Field | Type |
|---|---|
Attachment IDRequired | choice |
| Field | Type |
|---|---|
Data | text |
| Field | Type |
|---|---|
URLRequired | text |
MethodRequired | choice |
Headers | array |
Header | object |
Query String | array |
Parameter | object |
Body | text |
| Field | Type |
|---|---|
Body | text |
Headers | object |
Status code | number |
| Field | Type |
|---|---|
DepartmentRequired | choice |
Name | text |
Description | text |
Parent Department | choice |
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Parent ID | text |
Position | number |
| Field | Type |
|---|---|
GroupRequired | choice |
Name | text |
Primary Contact | choice |
Billing Contact | choice |
Support Level ID | number |
Support Status | choice |
Support Start Date | date |
Support End Date | date |
Support Info URL | url |
Address | text |
Address 2 | text |
City | text |
State | text |
ZIP / Postal Code | text |
Country | text |
Website URL | url |
Notes | text |
| Field | Type |
|---|---|
ID | number |
Name | text |
Primary contact ID | number |
Billing contact ID | number |
Support level ID | number |
Support status ID | number |
Support start date | text |
Support end date | text |
Support info URL | url |
Address | text |
Address 2 | text |
City | text |
State | text |
Zip | text |
Country | text |
Website URL | url |
Notes | text |
| Field | Type |
|---|---|
LocationRequired | choice |
Name | text |
Description | text |
Parent Location | choice |
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Parent ID | text |
Position | number |
| Field | Type |
|---|---|
AssetRequired | choice |
Display NameRequired | text |
Description | text |
Asset Tag | text |
Serial Number | text |
Legacy Reference Number | text |
Asset Type ID | choice |
Asset Status | choice |
Location | choice |
Department | choice |
Managed By | choice |
Used By | choice |
Notes | text |
Cost | number |
Purchase Order Number | text |
Vendor | text |
Warranty Info | text |
Purchased On | date |
Replaced On | date |
| Field | Type |
|---|---|
ID | number |
Asset tag | text |
Serial number | text |
Display name | text |
Description | text |
Asset type ID | number |
Location ID | number |
Department ID | number |
Managed by ID | number |
Used by ID | number |
Asset status ID | number |
Notes | text |
Purchased on | text |
Cost | number |
Purchase order number | text |
Vendor | text |
Warranty info | text |
Visibility | text |
Created at | date |
| Field | Type |
|---|---|
TagRequired | choice |
Label | text |
Color | text |
| Field | Type |
|---|---|
ID | number |
Label | text |
Color | text |
| Field | Type |
|---|---|
TicketRequired | choice |
Title | text |
Notes | text |
Is Completed | boolean |
Assigned To | choice |
Due On | date |
| Field | Type |
|---|---|
ID | number |
Title | text |
Notes | text |
Is completed | boolean |
Ticket ID | number |
Assigned to ID | number |
Account ID | number |
Due on | text |
Created on | date |
Updated on | date |
Position | number |
| Field | Type |
|---|---|
TicketRequired | choice |
Title | text |
Ticket Queue | choice |
Description | text |
Priority | choice |
Status | choice |
Ticket Type | choice |
Ticket Form | choice |
Assigned To | choice |
User | choice |
CC (Emails) | text |
Asset | choice |
Asset Tag | text |
Due On | date |
Scheduled On | date |
| Field | Type |
|---|---|
ID | number |
Title | text |
Description | text |
Status ID | number |
Ticket queue ID | number |
Ticket form ID | number |
Ticket type ID | number |
Priority ID | number |
User ID | number |
Assigned to ID | number |
Company ID | number |
Created on | date |
Updated on | date |
Created from | number |
| Field | Type |
|---|---|
Ticket QueueRequired | choice |
Name | text |
Email Alias | text |
Email Forward |
| Field | Type |
|---|---|
ID | number |
Name | text |
Email alias | text |
Email forward | |
Email ticket form ID | number |
| Field | Type |
|---|---|
UserRequired | choice |
Email | |
First Name | text |
Last Name | text |
Work Phone | text |
Cell Phone | text |
Home Phone | text |
User Notes | text |
Group | choice |
Password | secret |
Is Active | boolean |
Role | choice |
| Field | Type |
|---|---|
ID | number |
Email | |
First name | text |
Last name | text |
Full name | text |
Work phone | text |
Cell phone | text |
Home phone | text |
User notes | text |
Company ID | number |
Role ID | number |
Is active | boolean |
Can access company tickets | boolean |
Created on | date |
Updated on | date |
Picture URL | url |
| Field | Type |
|---|---|
TicketRequired | choice |
FileRequired | text |
File NameRequired | text |
Staff Only | boolean |
| Field | Type |
|---|---|
ID | number |
Filename | text |
Content type | text |
Content size | number |
Ticket ID | number |
Created on | date |
Created by user ID | number |
Comment ID | text |
Staff note ID | text |



