About this integration
IT service management platform for tickets, assets, and service workflows. Use it from the workflow canvas with no custom glue script required.
This integration exposes 6 triggers, 12 search modules and 22 actions as workflow nodes. Authentication uses basic authentication.
How to connect
The credential form asks for URL, Username, and Password.
Prefer the interactive builder form? Open it on the app page.
Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.
| Field | Type | Help |
|---|---|---|
URLRequired | text | You can get your platform URL from Admin Area under Admin > Integration & API |
UsernameRequired | text | — |
PasswordRequired | password | — |
Use it in workflow automation
Start with Watch Articles, then add Create a Caller.
The canvas below runs Watch Articles into Create a Caller — watch the video, then drop a node onto the canvas.
Select the Watch Articles trigger and the workflow fires automatically when the event occurs — no polling required.
Then add Delete Articles as the next node. Branch, filter, or hand off to other integrations from there.
The integration includes 28 ready-made modules for support work — each run logs its inputs and outputs for debugging.
Vivantio workflow on the canvas: Watch Articles then Delete Articles
Triggers, searches and actions
Use the tables below to inspect Vivantio's 6 triggers, 12 search modules, and 22 actions.
Triggers
6 triggers fire automatically when specified events occur — no polling or cron job needed.
- Watch Articles
- Watch Assets
- Watch Callers
- Watch Clients
- Watch Locations
1more trigger
Searches
Fetch data on demand using 12 search modules that query the app during a run.
- Get a Caller
- Get a Client
- Get a Location
- Get an Article
- Get an Asset
7more searches
Actions
22 action modules cover the full range of create, update, and delete operations.
- Create a Caller
- Create a Client
- Create a Location
- Create an Article
- Create an Asset
17more actions
Explore the fields available for each Vivantio trigger, search, and action.
Triggers
Output fields
| Field | Type |
|---|---|
ID | number |
Title | text |
Category ID | number |
Create date | date |
Text | text |
Author ID | number |
Last modified by ID | number |
Modified date | date |
Published | boolean |
Resolved call count | number |
Approved | boolean |
Record type ID | number |
Author name | text |
Modified by name | text |
Category name | text |
Category lineage | text |
Deleted | boolean |
Theme ID | number |
Theme name | text |
Keywords | array |
5other output fields
Output fields
| Field | Type |
|---|---|
ID | number |
Asset tag | text |
Serial number | text |
Category ID | number |
Third party ID | number |
Purchase date | text |
Purchase price | number |
Warranty expiry | text |
Custom field 1 | text |
Custom field 2 | text |
Custom field 3 | text |
Custom field 4 | text |
Custom field 5 | text |
Custom field 6 | text |
Custom field 7 | text |
Custom field 8 | text |
Custom field 9 | text |
Custom field 10 | text |
Custom field 11 | text |
Custom field 12 | text |
12other output fields
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Phone | text |
Email | text |
Domain login name | text |
Client ID | number |
Location ID | number |
Location name | text |
Self service login enabled | boolean |
Self service view client calls | boolean |
Notes | text |
Custom field 1 | text |
Custom field 2 | text |
Custom field 3 | text |
Custom field 4 | text |
Custom field 5 | text |
External key | text |
External source | text |
Create date | date |
Update date | date |
7other output fields
Output fields
| Field | Type |
|---|---|
ID | number |
Reference | text |
Name | text |
Web site | text |
Email | text |
Notes | text |
Custom field 1 | text |
Custom field 2 | text |
Custom field 3 | text |
Custom field 4 | text |
Custom field 5 | text |
Custom field 6 | text |
Custom field 7 | text |
Custom field 8 | text |
Alert | text |
External key | text |
External source | text |
Create date | date |
Update date | date |
Record type ID | number |
8other output fields
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Client ID | number |
Address 1 | text |
Address 2 | text |
Address 3 | text |
City | text |
County | text |
Post code | text |
Country | text |
Phone | text |
Fax | text |
Notes | text |
Custom field 1 | text |
Custom field 2 | text |
Custom field 3 | text |
Custom field 4 | text |
Custom field 5 | text |
Custom field 6 | text |
Custom field 7 | text |
8other output fields
Output fields
| Field | Type |
|---|---|
ID | number |
Open date | date |
Close date | text |
Caller name | text |
Taken by ID | number |
Owner ID | number |
Third party ID | number |
Third party ref | text |
Third party log date | text |
Priority ID | number |
Status type | number |
Description | text |
Category ID | number |
Solution | text |
Location ID | number |
Last action ID | number |
Caller phone | text |
Caller email | text |
Total effort | number |
Last modified by ID | number |
57other output fields
Searches
Input fields
| Field | Type |
|---|---|
Caller IDRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Phone | text |
Email | text |
Domain login name | text |
Client ID | number |
Location ID | number |
Location name | text |
Self service login enabled | boolean |
Self service view client calls | boolean |
Notes | text |
Custom field 1 | text |
Custom field 2 | text |
Custom field 3 | text |
Custom field 4 | text |
Custom field 5 | text |
External key | text |
External source | text |
Create date | date |
Update date | date |
7other output fields
Input fields
| Field | Type |
|---|---|
Client IDRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Reference | text |
Name | text |
Web site | text |
Email | text |
Notes | text |
Custom field 1 | text |
Custom field 2 | text |
Custom field 3 | text |
Custom field 4 | text |
Custom field 5 | text |
Custom field 6 | text |
Custom field 7 | text |
Custom field 8 | text |
Alert | text |
External key | text |
External source | text |
Create date | date |
Update date | date |
Record type ID | number |
8other output fields
Input fields
| Field | Type |
|---|---|
Location IDRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Client ID | number |
Address 1 | text |
Address 2 | text |
Address 3 | text |
City | text |
County | text |
Post code | text |
Country | text |
Phone | text |
Fax | text |
Notes | text |
Custom field 1 | text |
Custom field 2 | text |
Custom field 3 | text |
Custom field 4 | text |
Custom field 5 | text |
Custom field 6 | text |
Custom field 7 | text |
8other output fields
Input fields
| Field | Type |
|---|---|
Article IDRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Title | text |
Category ID | number |
Create date | date |
Text | text |
Author ID | number |
Last modified by ID | number |
Modified date | date |
Published | boolean |
Resolved call count | number |
Approved | boolean |
Record type ID | number |
Author name | text |
Modified by name | text |
Category name | text |
Category lineage | text |
Deleted | boolean |
Theme ID | number |
Theme name | text |
Keywords | array |
5other output fields
Input fields
| Field | Type |
|---|---|
Asset IDRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Asset tag | text |
Serial number | text |
Category ID | number |
Third party ID | number |
Purchase date | text |
Purchase price | number |
Warranty expiry | text |
Custom field 1 | text |
Custom field 2 | text |
Custom field 3 | text |
Custom field 4 | text |
Custom field 5 | text |
Custom field 6 | text |
Custom field 7 | text |
Custom field 8 | text |
Custom field 9 | text |
Custom field 10 | text |
Custom field 11 | text |
Custom field 12 | text |
12other output fields
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Title | text |
Category ID | number |
Create date | date |
Text | text |
Author ID | number |
Last modified by ID | number |
Modified date | date |
Published | boolean |
Resolved call count | number |
Approved | boolean |
Record type ID | number |
Author name | text |
Modified by name | text |
Category name | text |
Category lineage | text |
Deleted | boolean |
Theme ID | number |
Theme name | text |
Keywords | array |
5other output fields
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Asset tag | text |
Serial number | text |
Category ID | number |
Third party ID | number |
Purchase date | text |
Purchase price | number |
Warranty expiry | text |
Custom field 1 | text |
Custom field 2 | text |
Custom field 3 | text |
Custom field 4 | text |
Custom field 5 | text |
Custom field 6 | text |
Custom field 7 | text |
Custom field 8 | text |
Custom field 9 | text |
Custom field 10 | text |
Custom field 11 | text |
Custom field 12 | text |
12other output fields
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Open date | date |
Close date | text |
Caller name | text |
Taken by ID | number |
Owner ID | number |
Third party ID | number |
Third party ref | text |
Third party log date | text |
Priority ID | number |
Status type | number |
Description | text |
Category ID | number |
Solution | text |
Location ID | number |
Last action ID | number |
Caller phone | text |
Caller email | text |
Total effort | number |
Last modified by ID | number |
57other output fields
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Phone | text |
Email | text |
Domain login name | text |
Client ID | number |
Location ID | number |
Location name | text |
Self service login enabled | boolean |
Self service view client calls | boolean |
Notes | text |
Custom field 1 | text |
Custom field 2 | text |
Custom field 3 | text |
Custom field 4 | text |
Custom field 5 | text |
External key | text |
External source | text |
Create date | date |
Update date | date |
7other output fields
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Reference | text |
Name | text |
Web site | text |
Email | text |
Notes | text |
Custom field 1 | text |
Custom field 2 | text |
Custom field 3 | text |
Custom field 4 | text |
Custom field 5 | text |
Custom field 6 | text |
Custom field 7 | text |
Custom field 8 | text |
Alert | text |
External key | text |
External source | text |
Create date | date |
Update date | date |
Record type ID | number |
8other output fields
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Client ID | number |
Address 1 | text |
Address 2 | text |
Address 3 | text |
City | text |
County | text |
Post code | text |
Country | text |
Phone | text |
Fax | text |
Notes | text |
Custom field 1 | text |
Custom field 2 | text |
Custom field 3 | text |
Custom field 4 | text |
Custom field 5 | text |
Custom field 6 | text |
Custom field 7 | text |
8other output fields
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Open date | date |
Close date | text |
Caller name | text |
Taken by ID | number |
Owner ID | number |
Third party ID | number |
Third party ref | text |
Third party log date | text |
Priority ID | number |
Status type | number |
Description | text |
Category ID | number |
Solution | text |
Location ID | number |
Last action ID | number |
Caller phone | text |
Caller email | text |
Total effort | number |
Last modified by ID | number |
57other output fields
Actions
Input fields
| Field | Type |
|---|---|
Name | text |
Phone | text |
Email | |
Domain Login Name | text |
Client ID | choice |
Location ID | choice |
Culture ID | number |
Self Service Login Enabled | boolean |
Self Service Password | text |
Self Service View Client Calls | boolean |
Use Client Email | boolean |
Notes | text |
Custom Field 1 | text |
Custom Field 2 | text |
Custom Field 3 | text |
Custom Field 4 | text |
Custom Field 5 | text |
External Key | text |
External Source | text |
Portal Role Assignments | array |
4other input fields
Output fields
| Field | Type |
|---|---|
Inserted item ID | number |
Successful | boolean |
Input fields
| Field | Type |
|---|---|
Reference | text |
Name | text |
Web Site | text |
Email | |
Custom Field 1 | text |
Custom Field 2 | text |
Custom Field 3 | text |
Custom Field 4 | text |
Custom Field 5 | text |
Custom Field 6 | text |
Custom Field 7 | text |
Custom Field 8 | text |
Alert | text |
Notes | text |
External Key | text |
External Source | text |
Detail Screens | array |
Status ID | number |
Email Signature | number |
Culture ID | number |
6other input fields
Output fields
| Field | Type |
|---|---|
Inserted item ID | number |
Successful | boolean |
Input fields
| Field | Type |
|---|---|
Client IDRequired | choice |
Name | text |
Address 1 | text |
Address 2 | text |
Address 3 | text |
City | text |
County | text |
Post Code | text |
Country | text |
Phone | text |
Fax | text |
Notes | text |
Custom Field 1 | text |
Custom Field 2 | text |
Custom Field 3 | text |
Custom Field 4 | text |
Custom Field 5 | text |
Custom Field 6 | text |
Custom Field 7 | text |
Custom Field 8 | text |
12other input fields
Output fields
| Field | Type |
|---|---|
Inserted item ID | number |
Successful | boolean |
Input fields
| Field | Type |
|---|---|
TitleRequired | text |
Type ID | choice |
Category ID | number |
Text | text |
Author ID | choice |
Published | boolean |
Approved | boolean |
Create Date | date |
Attachment IDs | array |
Attachment ID | number |
Theme ID | number |
Keywords | array |
Keyword | text |
Next Review Date | date |
Hide When Review Required | boolean |
Description | text |
URL Key | text |
Detail Screens | array |
Custom Forms | object |
Attachments | array |
Record Type ID | number |
Output fields
| Field | Type |
|---|---|
Inserted item ID | number |
Successful | boolean |
Input fields
| Field | Type |
|---|---|
Asset Tag | text |
Serial Number | text |
Third Party ID | number |
Purchase Date | date |
Purchase Price | number |
Warranty Expiry | date |
Custom Field 1 | text |
Custom Field 2 | text |
Custom Field 3 | text |
Custom Field 4 | text |
Custom Field 5 | text |
Custom Field 6 | text |
Custom Field 7 | text |
Custom Field 8 | text |
Custom Field 9 | text |
Custom Field 10 | text |
Custom Field 11 | text |
Custom Field 12 | text |
Status ID | number |
External Key | text |
14other input fields
Output fields
| Field | Type |
|---|---|
Inserted item ID | number |
Successful | boolean |
Input fields
| Field | Type |
|---|---|
Name | text |
Phone | text |
Email | |
Domain Login Name | text |
Client ID | choice |
Location ID | choice |
Culture ID | number |
Self Service Login Enabled | boolean |
Self Service Password | text |
Self Service View Client Calls | boolean |
Use Client Email | boolean |
Notes | text |
Custom Field 1 | text |
Custom Field 2 | text |
Custom Field 3 | text |
Custom Field 4 | text |
Custom Field 5 | text |
External Key | text |
External Source | text |
Portal Role Assignments | array |
4other input fields
Output fields
| Field | Type |
|---|---|
Inserted item ID | number |
Successful | boolean |
Input fields
| Field | Type |
|---|---|
Articles IDsRequired | choice |
Input fields
| Field | Type |
|---|---|
Assets IDsRequired | choice |
Reference | text |
Reason | text |
Actioned By | number |
Action Date | date |
Input fields
| Field | Type |
|---|---|
Caller IDsRequired | choice |
Input fields
| Field | Type |
|---|---|
Client IDsRequired | choice |
Input fields
| Field | Type |
|---|---|
Location IDsRequired | choice |
Input fields
| Field | Type |
|---|---|
Affected TicketsRequired | choice |
User IDRequired | choice |
DateRequired | date |
Effort | number |
Notes | text |
Notes HTML | text |
Internal Comment | text |
Mark Private | boolean |
Email Options | object |
Customer Email Template ID | number |
Review Customer Email | boolean |
Notify Owner | boolean |
Client ID | choice |
Caller ID | choice |
Input fields
| Field | Type |
|---|---|
Attachment Guid | text |
Output fields
| Field | Type |
|---|---|
File name | text |
Content | text |
Is external | boolean |
External URL | text |
Successful | boolean |
Input fields
| Field | Type |
|---|---|
Attachment Guid | text |
Output fields
| Field | Type |
|---|---|
File name | text |
Content | text |
Is external | boolean |
External URL | text |
Successful | boolean |
Input fields
| Field | Type |
|---|---|
MethodRequired | choice |
Headers | array |
Header | object |
Query String | array |
Parameter | object |
Body | text |
Output fields
| Field | Type |
|---|---|
Body | text |
Headers | object |
Status code | number |
Input fields
| Field | Type |
|---|---|
ID | choice |
Name | text |
Phone | text |
Email | |
Domain Login Name | text |
Client ID | choice |
Location ID | choice |
Self-Service Login Enabled | boolean |
Self-Service Password | text |
Self-Service View Client Calls | boolean |
Use Client Email | boolean |
Notes | text |
External Key | text |
External Source | text |
Culture ID | number |
Email Template ID | number |
Self-Service Password Reset Mode | choice |
Input fields
| Field | Type |
|---|---|
IDRequired | choice |
Reference | text |
Name | text |
Website | url |
Email | |
Alert | text |
External Key | text |
External Source | text |
Notes | text |
Email Signature | number |
Culture ID | number |
Email Suffix | text |
Input fields
| Field | Type |
|---|---|
IDRequired | choice |
Name | text |
Address 1 | text |
Address 2 | text |
Address 3 | text |
City | text |
County | text |
Post Code | text |
Country | text |
Phone | text |
Fax | text |
Notes | text |
External Key | text |
External Source | text |
Input fields
| Field | Type |
|---|---|
IDRequired | choice |
Title | text |
Type ID | choice |
Category ID | number |
Author ID | choice |
Published | boolean |
Approved | boolean |
Create Date | date |
Theme ID | number |
Keywords | array |
Keyword | text |
Next Review Date | date |
Hide When Review Required | boolean |
URL Key | text |
Text | text |
Description | text |
Custom Forms | object |
Delete Existing Custom Forms | boolean |
Input fields
| Field | Type |
|---|---|
IDRequired | choice |
Asset Tag | text |
Serial Number | text |
Third Party ID | number |
Purchase Date | date |
Purchase Price | number |
Warranty Expiry | date |
Status ID | number |
External Key | text |
External Source | text |
Notes | text |
Category ID | number |
Restrict To Single Client Caller | boolean |
Reference | text |
Reason | text |
Actioned By | number |
Action Date | date |
Input fields
| Field | Type |
|---|---|
Client ID | choice |
Location ID | choice |
Caller ID | choice |
Caller Name | text |
Caller Email | |
Caller Phone | text |
Open Date | date |
Taken By ID | number |
Impact ID | number |
Title | text |
Description | text |
Description HTML | text |
CC Address List | text |
Custom Forms | object |
Form Name | text |
Form Fields | object |
Delete Existing Custom Forms | boolean |
Affected Tickets | array |
Ticket ID | number |
User ID | number |
Date | date |
Effort | number |
Notes | text |
4other input fields
Input fields
| Field | Type |
|---|---|
System Area | choice |
Parent ID | number |
Notify Owner | boolean |
File Name | text |
Description | text |
Content | text |
Is Private | boolean |
Attachment Type | choice |
Attachment URL | text |
Effort | number |
Is Inline | boolean |
Category ID | number |
Client ID | choice |
Caller ID | choice |
Output fields
| Field | Type |
|---|---|
Inserted item ID | number |
Successful | boolean |