Requirements
Before you set up the credential, make sure you have an active Zammad account and an API access token from your account settings ready.[3]https://zammad.com
Get your Zammad credentials
Credential type option 1
Zammad - API Token
Credential type option 2
Zammad - Password
- Server URLurlRequired
The address of your Zammad, for example https://support.example.com. It must be reachable from the internet over HTTPS.
[1] - UsernametextRequired
Your login or email address.
[1] - PasswordpasswordRequired
Your password. Your admin can turn password access for the API off; use an API token in that case.
[1]
Credential type option 3
Zammad
You’ll be redirected to sign in and approve access — your password is never shared with WEXTL.
- Server URLurlRequired
The address of your Zammad, for example https://support.example.com. It must be reachable from the internet over HTTPS.
[1] - Client IDtextRequired
In Zammad, go to Settings > System > API > OAuth Applications, add an application with the callback URL shown here, and copy its UID.
[1] - Client SecretpasswordRequired
The secret of the same OAuth application.
[1]
Integration requests 1 permission:
full
Connect Zammad in WEXTL
- Log in to your WEXTL account, add the Zammad node module to your workflow, and click Create new credential.
- Optional: In the Credential name field, enter a name for the credential.
- Enter the authentication credentials you copied from your Zammad account, or follow the on-screen instructions to create the credential.
- If prompted, authenticate your account and confirm access.
- If you want to make changes to your credential in the future, follow the steps in Manage credentials →
Notes
Credentials are org-scoped; share them with teammates from the Credentials picker on any of its nodes.For detailed information on connecting an application, see Connect an application →
Zammad node modules
The list below is a reference of every Zammad node module the integration supports. You will be able to pick any of them on the workflow canvas while building automations.
Each Zammad node module below opens to reveal its input parameters, outputs, and connection requirements.
Input fields[3]
| Field | Type |
|---|---|
Knowledge Base IDRequired | number |
Answer IDRequired | number |
Include Content of Translations | array |
ID | number |
Output fields[3]
| Field | Type |
|---|---|
ID | number |
Answer | object |
Category ID | number |
Position | number |
Archived At | date |
Internal At | date |
Published At | date |
ID | number |
Promoted | boolean |
Internal Note | text |
Archived By ID | number |
Internal By ID | number |
Assets | object |
Input fields[3]
| Field | Type |
|---|---|
Knowledge Base IDRequired | number |
Answer IDRequired | number |
FileRequired | text |
File NameRequired | text |
Output fields[3]
| Field | Type |
|---|---|
Answer ID | number |
Answer | object |
Updated At | date |
ID | number |
Category ID | number |
Promoted | boolean |
Internal Note | text |
Position | number |
Archived At | date |
Archived By ID | number |
Internal At | date |
Internal By ID | number |
Assets | object |
Input fields[3]
| Field | Type |
|---|---|
Link TypeRequired | choice |
Target Ticket IDRequired | number |
Source Ticket NumberRequired | text |
Output fields[3]
| Field | Type |
|---|---|
ID | number |
Link Type ID | number |
Link Object Source ID | number |
Link Object Source Value | number |
Link Object Target ID | number |
Link Object Target Value | number |
Created At | date |
Updated At | date |
Input fields[3]
| Field | Type |
|---|---|
NameRequired | text |
Time ZoneRequired | text |
Business Hours | object |
Monday | object |
Tuesday | object |
Wednesday | object |
Thursday | object |
Friday | object |
Saturday | object |
Sunday | object |
Public Holidays | array |
Holiday | object |
Holiday Feed URL | url |
Default Calendar | boolean |
Note | text |
Output fields[3]
| Field | Type |
|---|---|
ID | number |
Name | text |
Timezone | text |
Business Hours | object |
Mon | object |
Tue | object |
Wed | object |
Thu | object |
Fri | object |
Sat | object |
Sun | object |
Default | boolean |
iCal URL | text |
Public Holidays | object |
Last Log | text |
Last Sync | date |
4other output fields
Input fields[3]
| Field | Type |
|---|---|
NameRequired | text |
Signature ID | number |
Email Address ID | number |
Assignment Timeout | number |
Follow-up Possible | choice |
Assign Follow-ups | boolean |
Active | boolean |
Note | text |
Output fields[3]
| Field | Type |
|---|---|
ID | number |
Signature ID | number |
Email Address ID | number |
Name | text |
Assignment Timeout | number |
Follow Up Possible | text |
Follow Up Assignment | boolean |
Active | boolean |
Note | text |
5other output fields
Input fields[3]
| Field | Type |
|---|---|
Knowledge Base IDRequired | number |
Category IDRequired | number |
TitleRequired | text |
Locale IDRequired | number |
Body | text |
Output fields[3]
| Field | Type |
|---|---|
ID | number |
Answer | object |
ID | number |
Category ID | number |
Promoted | boolean |
Internal Note | text |
Position | number |
Archived At | date |
Archived By ID | number |
Internal At | date |
Internal By ID | number |
Published At | date |
Assets | object |
Input fields[3]
| Field | Type |
|---|---|
Knowledge Base IDRequired | number |
TitleRequired | text |
Locale IDRequired | number |
IconRequired | text |
Parent Category ID | number |
Description | text |
Output fields[3]
| Field | Type |
|---|---|
ID | number |
Knowledge Base ID | number |
Parent ID | number |
Category Icon | text |
Position | number |
Created At | date |
Updated At | date |
Translation IDs | array |
Answer IDs | array |
3other output fields
Input fields[3]
| Field | Type |
|---|---|
NameRequired | text |
ObjectRequired | choice |
Display NameRequired | text |
Data TypeRequired | choice |
Data OptionsRequired | text |
Screens | text |
Position | number |
Active | boolean |
Output fields[3]
| Field | Type |
|---|---|
ID | number |
Object Lookup ID | number |
Name | text |
Display | text |
Data Type | text |
Data Option | object |
Data Option New | object |
Editable | boolean |
Active | boolean |
10other output fields
Input fields[3]
| Field | Type |
|---|---|
NameRequired | text |
Shared | boolean |
Domain | text |
Domain Assignment | boolean |
Active | boolean |
VIP | boolean |
Note | text |
Members | array |
Value | text |
Output fields[3]
| Field | Type |
|---|---|
ID | number |
Name | text |
Shared | boolean |
Domain | text |
Domain Assignment | boolean |
Active | boolean |
Note | text |
Updated By ID | number |
Created By ID | number |
5other output fields
Input fields[3]
| Field | Type |
|---|---|
NameRequired | text |
Permission IDs | array |
Value | text |
Group Access | array |
Group | object |
Active | boolean |
Default at Signup | boolean |
Note | text |
Output fields[3]
| Field | Type |
|---|---|
ID | number |
Name | text |
Preferences | object |
Default At Signup | boolean |
Active | boolean |
Note | text |
Updated By ID | number |
Created By ID | number |
Created At | date |
4other output fields
Input fields[3]
| Field | Type |
|---|---|
NameRequired | text |
CalendarRequired | choice |
Condition | text |
First Response Time | number |
Response Time | number |
Update Time | number |
Solution Time | number |
Output fields[3]
| Field | Type |
|---|---|
ID | number |
Calendar ID | number |
Name | text |
First Response Time | number |
Response Time | text |
Update Time | number |
Solution Time | number |
Condition | object |
Updated By ID | number |
3other output fields
Input fields[3]
| Field | Type |
|---|---|
TitleRequired | text |
GroupRequired | choice |
CustomerRequired | choice |
First ArticleRequired | object |
BodyRequired | text |
Subject | text |
Type | choice |
Sender | choice |
Internal | boolean |
Content Type | choice |
To | text |
CC | text |
Time Unit | text |
State | choice |
Priority | choice |
Owner | choice |
Pending Time | date |
Note | text |
3other input fields
Output fields[3]
| Field | Type |
|---|---|
ID | number |
Group ID | number |
Priority ID | number |
State ID | number |
Organization ID | number |
Number | text |
Title | text |
Owner ID | number |
Customer ID | number |
30other output fields
Input fields[3]
| Field | Type |
|---|---|
Ticket IDRequired | number |
BodyRequired | text |
Subject | text |
Type | choice |
Sender | choice |
Internal | boolean |
Content Type | choice |
To | text |
CC | text |
3other input fields
Output fields[3]
| Field | Type |
|---|---|
ID | number |
Ticket ID | number |
Type ID | number |
Sender ID | number |
From | text |
To | text |
CC | text |
Subject | text |
Reply To | text |
18other output fields
Input fields[3]
| Field | Type |
|---|---|
NameRequired | text |
State Type IDRequired | number |
Next State | choice |
Ignore Escalation | boolean |
Default for New Tickets | boolean |
Default for Follow-ups | boolean |
Active | boolean |
Note | text |
Output fields[3]
| Field | Type |
|---|---|
ID | number |
State Type ID | number |
Name | text |
Next State ID | number |
Ignore Escalation | boolean |
Default Create | boolean |
Default Follow Up | boolean |
Note | text |
Active | boolean |
4other output fields
Output fields[3]
| Field | Type |
|---|---|
Success | boolean |
Input fields[3]
| Field | Type |
|---|---|
Knowledge Base IDRequired | number |
Answer IDRequired | number |
Attachment IDRequired | number |
Output fields[3]
| Field | Type |
|---|---|
Knowledge Base Answer | object |
Knowledge Base Category | object |
Knowledge Base | object |
Knowledge Base Locale | object |
Knowledge Base Translation | object |
Knowledge Base Category Translation | object |
Knowledge Base Answer Translation | object |
User | object |
Output fields[3]
| Field | Type |
|---|---|
Success | boolean |
Output fields[3]
| Field | Type |
|---|---|
Knowledge Base | object |
Knowledge Base Translation | object |
Knowledge Base Locale | object |
Knowledge Base Category | object |
Knowledge Base Category Translation | object |
Knowledge Base Answer | object |
Knowledge Base Answer Translation | object |
User | object |
Output fields[3]
| Field | Type |
|---|---|
Success | boolean |
Input fields[3]
| Field | Type |
|---|---|
CalendarRequired | choice |
Name | text |
Time Zone | text |
Business Hours | object |
Monday | object |
Tuesday | object |
Wednesday | object |
Thursday | object |
Friday | object |
Saturday | object |
Sunday | object |
Public Holidays | array |
Holiday | object |
Holiday Feed URL | url |
Default Calendar | boolean |
Note | text |
Output fields[3]
| Field | Type |
|---|---|
ID | number |
Name | text |
Timezone | text |
Default | boolean |
iCal URL | text |
Business Hours | object |
Mon | object |
Tue | object |
Wed | object |
Thu | object |
Fri | object |
Sat | object |
Sun | object |
Public Holidays | object |
Updated By ID | number |
Last Log | text |
4other output fields
Input fields[3]
| Field | Type |
|---|---|
GroupRequired | choice |
Name | text |
Signature ID | number |
Email Address ID | number |
Assignment Timeout | number |
Follow-up Possible | choice |
Assign Follow-ups | boolean |
Active | boolean |
Note | text |
Output fields[3]
| Field | Type |
|---|---|
ID | number |
Signature ID | number |
Email Address ID | number |
Name | text |
Assignment Timeout | number |
Follow Up Possible | text |
Follow Up Assignment | boolean |
Active | boolean |
Note | text |
5other output fields
Input fields[3]
| Field | Type |
|---|---|
Knowledge Base IDRequired | number |
Answer IDRequired | number |
Translation IDRequired | number |
Category ID | number |
Title | text |
Body | text |
Output fields[3]
| Field | Type |
|---|---|
ID | number |
Answer | object |
Category ID | number |
Archived At | date |
Internal At | date |
Published At | date |
ID | number |
Promoted | boolean |
Internal Note | text |
Position | number |
Archived By ID | number |
Internal By ID | number |
Assets | object |
Input fields[3]
| Field | Type |
|---|---|
Knowledge Base IDRequired | number |
Category IDRequired | number |
OrderRequired | array |
ID | number |
Output fields[3]
| Field | Type |
|---|---|
Knowledge Base Answer | object |
Knowledge Base Category | object |
Knowledge Base | object |
Knowledge Base Locale | object |
Knowledge Base Translation | object |
Knowledge Base Category Translation | object |
Knowledge Base Answer Translation | object |
User | object |
Input fields[3]
| Field | Type |
|---|---|
Knowledge Base IDRequired | number |
Category IDRequired | number |
Translation ID | number |
Title | text |
Icon | text |
Parent Category ID | number |
Output fields[3]
| Field | Type |
|---|---|
Knowledge Base ID | number |
Parent ID | number |
Category Icon | text |
ID | number |
Position | number |
Created At | date |
Updated At | date |
Translation IDs | array |
Answer IDs | array |
3other output fields
Input fields[3]
| Field | Type |
|---|---|
Knowledge Base IDRequired | number |
Custom Address | text |
Show Feed Icon | boolean |
Active | boolean |
Highlight Color | text |
Header Color | text |
Header Link Color | text |
Homepage Layout | choice |
Category Layout | choice |
1other input field
Output fields[3]
| Field | Type |
|---|---|
Show Feed Icon | boolean |
Custom Address | text |
ID | number |
Iconset | text |
Color Highlight | text |
Color Header | text |
Color Header Link | text |
Homepage Layout | text |
Category Layout | text |
9other output fields
Input fields[3]
| Field | Type |
|---|---|
AttributeRequired | choice |
NameRequired | text |
ObjectRequired | choice |
Display NameRequired | text |
Data TypeRequired | choice |
Data OptionsRequired | text |
Screens | text |
Position | number |
Active | boolean |
Output fields[3]
| Field | Type |
|---|---|
Name | text |
Display | text |
Data Type | text |
Position | number |
Data Option New | object |
Data Option | object |
Object Lookup ID | number |
To Config | boolean |
Editable | boolean |
10other output fields
Input fields[3]
| Field | Type |
|---|---|
OrganizationRequired | choice |
Name | text |
Shared | boolean |
Domain | text |
Domain Assignment | boolean |
Active | boolean |
VIP | boolean |
Note | text |
Members | array |
Value | text |
Output fields[3]
| Field | Type |
|---|---|
ID | number |
Name | text |
Shared | boolean |
Domain | text |
Domain Assignment | boolean |
Active | boolean |
Note | text |
Updated By ID | number |
Created By ID | number |
5other output fields
Input fields[3]
| Field | Type |
|---|---|
RoleRequired | choice |
Name | text |
Permission IDs | array |
Value | text |
Group Access | array |
Group | object |
Active | boolean |
Default at Signup | boolean |
Note | text |
Output fields[3]
| Field | Type |
|---|---|
Updated At | date |
Name | text |
Default At Signup | boolean |
Active | boolean |
Note | text |
Updated By ID | number |
ID | number |
Preferences | object |
Created By ID | number |
4other output fields
Input fields[3]
| Field | Type |
|---|---|
SLARequired | choice |
Name | text |
Calendar | choice |
Condition | text |
First Response Time | number |
Response Time | number |
Update Time | number |
Solution Time | number |
Output fields[3]
| Field | Type |
|---|---|
ID | number |
Calendar ID | number |
Name | text |
First Response Time | number |
Response Time | text |
Update Time | number |
Solution Time | number |
Condition | object |
Updated By ID | number |
3other output fields
Input fields[3]
| Field | Type |
|---|---|
Ticket IDRequired | number |
Title | text |
Group | choice |
Customer | choice |
State | choice |
Priority | choice |
Owner | choice |
Pending Time | date |
Note | text |
2other input fields
Output fields[3]
| Field | Type |
|---|---|
ID | number |
Group ID | number |
Priority ID | number |
State ID | number |
Organization ID | number |
Number | text |
Title | text |
Owner ID | number |
Customer ID | number |
30other output fields
Input fields[3]
| Field | Type |
|---|---|
StateRequired | choice |
Name | text |
State Type ID | number |
Next State | choice |
Ignore Escalation | boolean |
Default for New Tickets | boolean |
Default for Follow-ups | boolean |
Active | boolean |
Note | text |
Output fields[3]
| Field | Type |
|---|---|
ID | number |
Note | text |
Updated By ID | number |
Name | text |
State Type ID | number |
Next State ID | number |
Ignore Escalation | boolean |
Default Create | boolean |
Default Follow Up | boolean |
4other output fields
Input fields[3]
| Field | Type |
|---|---|
UserRequired | choice |
First Name | text |
Last Name | text |
Email | |
Login | text |
Organization | choice |
Roles | choice |
Phone | text |
Mobile | text |
13other input fields
Output fields[3]
| Field | Type |
|---|---|
ID | number |
Organization ID | number |
Login | text |
Firstname | text |
Lastname | text |
Email | text |
Image | text |
Image Source | text |
Web | text |
31other output fields
Templates
Look for Zammad templates in the WEXTL template library.
Browse templates →Explore alternative apps
- BoldDesk[2]Customer support help desk platform for managing tickets, live chat, contacts, and approval workflows.
- DeskproAI-powered help desk for tickets, knowledge base, and customer support workflows.
- ChatlingAI customer-service agent for chatbot contacts and conversations.
- Classe365Student information and school management system for admissions, academics, and administration.
- CapacityAI-powered support automation platform that deflects tickets by answering questions, routing requests, and managing knowledge across teams.
References
- WEXTL® Zammad Source Code connector implementation.
- Our users use cases and automations.
- Official API Documentation for Zammad.
- WEXTL® visual workflow builder data.
Last updated: Sep 27, 2026 13:45