About this integration
Customer-support suite pairing a ticketing help desk with self-service community forums. Connect it to any workflow without writing code.
You can choose from 1 trigger, 22 search modules and 32 actions. The connection type is basic authentication. Webhook-based triggers fire instantly without polling.
How to connect
The credential form asks for Subdomain, Email, and Password.
Prefer the interactive builder form? Open it on the app page.
Paste your credentials once — WEXTL® stores them encrypted and reuses the connection across every workflow that needs it.
Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.
Connecting Helprace to WEXTL®
| Field | Type | Help |
|---|---|---|
SubdomainRequired | text | Your subdomain. Eg. acme in https://acme.helprace.com |
EmailRequired | text | Your email |
PasswordRequired | password | Your password |
Use it in workflow automation
Start with Watch Events, then add Add an Organization.
The canvas below runs Watch Events into Add an Organization — watch the video, then drop a node onto the canvas.
Select the Watch Events trigger and the workflow fires automatically when the event occurs — no polling required.
Then add Add an Organization as the next node. Branch, filter, or hand off to other integrations from there.
The integration includes 33 ready-made modules for support work — each run logs its inputs and outputs for debugging.
Helprace workflow on the canvas: Watch Events then Add an Organization
Triggers, searches and actions
Explore the fields available for each Helprace trigger, search, and action — 1 trigger, 22 searchs, and 32 actions.
Triggers
Whenever something changes in the app, one of 1 available trigger can start a run immediately.
- Watch Events
Searches
22 search modules let you query the app mid-run and feed the results to the next step.
- Get a Comment
- Get a Contact
- Get a Group
- Get an Email
- Get a Space
Actions
Use 32 action modules to write data back into the app from anywhere in a run.
- Add an Organization
- Add a User
- Create a Comment
- Create a Contact
- Create a Group
Explore the fields available for each Helprace trigger, search, and action.
Triggers
No fields documented.
Searches
| Field | Type |
|---|---|
Topic IDRequired | choice |
Response Fields Filter | choice |
| Field | Type |
|---|---|
ID | number |
Reply ID | number |
Topic ID | number |
Submitter | object |
ID | number |
Name | text |
Author | object |
ID | number |
Name | text |
Body | text |
Preview | text |
Created | date |
Updated | date |
| Field | Type |
|---|---|
User IDRequired | choice |
Fields | choice |
| Field | Type |
|---|---|
ID | number |
Contact | text |
Type | text |
Name | text |
Primary | boolean |
| Field | Type |
|---|---|
Group IDRequired | choice |
Response Fields Filter | choice |
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Created | date |
Updated | date |
User count | number |
Organization count | number |
| Field | Type |
|---|---|
User IDRequired | choice |
Fields | choice |
| Field | Type |
|---|---|
ID | number |
Email | text |
Verified | boolean |
Primary | boolean |
| Field | Type |
|---|---|
Space IDRequired | choice |
Fields | choice |
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Restrictions | text |
Spaceicon | text |
Created | date |
Updated | date |
Primary | boolean |
| Field | Type |
|---|---|
Team IDRequired | choice |
Response Fields Filter | choice |
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Created | date |
Updated | date |
User count | number |
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Fields | text |
| Field | Type |
|---|---|
ID | text |
Submitter | object |
ID | text |
Name | text |
Requester | object |
ID | text |
Name | text |
Email | text |
Organization | object |
Groups | array |
Groups inherited | array |
Assignee | object |
ID | text |
Name | text |
Email | text |
Team | object |
ID | text |
Name | text |
Subject | text |
Type | text |
Priority | text |
Status | text |
Tags | text |
Via | text |
Received at | text |
Created | date |
Updated | date |
Assigned | date |
Solved | date |
Updated by requester | date |
Updated by assignee | date |
Updated by agent | date |
Cc | array |
| Field | Type |
|---|---|
Space IDRequired | choice |
Response Fields Filter | choice |
| Field | Type |
|---|---|
ID | number |
Space | object |
ID | number |
Name | text |
Channel | text |
Category | object |
ID | number |
Name | text |
Title | text |
Body | text |
Preview | text |
Created | date |
Updated | date |
Published | date |
Status change date | date |
Last action date | date |
Submitter | object |
ID | number |
Name | text |
Author | object |
ID | number |
Name | text |
Editor | object |
ID | number |
Name | text |
Tags | text |
Status | text |
Position | number |
Replies | number |
Attachments | array |
| Field | Type |
|---|---|
User IDRequired | choice |
Fields | choice |
| Field | Type |
|---|---|
ID | number |
External ID | text |
Name | text |
Active | boolean |
Blocked | boolean |
Invited | boolean |
Deleted | boolean |
Edited | date |
Joined | date |
Last action date | date |
Avatar | text |
Role | text |
Email | text |
Phone | text |
Job title | text |
Company name | text |
Company URL | url |
Created | date |
Note | text |
Country | text |
| Field | Type |
|---|---|
Topic IDRequired | text |
Reply IDRequired | text |
Sort By | choice |
Sort Order | choice |
Response Fields Filter | choice |
Limit | number |
| Field | Type |
|---|---|
ID | number |
Reply ID | number |
Topic ID | number |
Submitter | object |
ID | number |
Name | text |
Author | object |
ID | number |
Name | text |
Body | text |
Preview | text |
Created | date |
Updated | date |
| Field | Type |
|---|---|
User IDRequired | choice |
Fields | choice |
Limit | number |
| Field | Type |
|---|---|
ID | number |
Contact | text |
Type | text |
Name | text |
Primary | boolean |
| Field | Type |
|---|---|
User IDRequired | choice |
Fields | choice |
Limit | number |
| Field | Type |
|---|---|
ID | number |
Email | text |
Verified | boolean |
Primary | boolean |
| Field | Type |
|---|---|
Search Query | text |
Response Fields Filter | choice |
Limit | number |
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Created | date |
Updated | date |
User count | number |
Organization count | number |
| Field | Type |
|---|---|
Group IDRequired | choice |
Search Query | text |
Response Fields Filter | choice |
Limit | number |
| Field | Type |
|---|---|
ID | number |
Name | text |
| Field | Type |
|---|---|
Group IDRequired | choice |
Search Query | text |
Response Fields Filter | choice |
Limit | number |
| Field | Type |
|---|---|
ID | number |
Name | text |
| Field | Type |
|---|---|
Sort By | choice |
Sort Order | choice |
Fields | choice |
Limit | number |
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Restrictions | text |
Spaceicon | text |
Created | date |
Updated | date |
Primary | boolean |
| Field | Type |
|---|---|
Search Query | text |
Response Fields Filter | choice |
Limit | number |
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Created | date |
Updated | date |
User count | number |
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Response Fields Filter | choice |
Limit | number |
| Field | Type |
|---|---|
Body | text |
Author | object |
ID | text |
Name | text |
Created | date |
Private | boolean |
Received at | text |
Attachments | array |
| Field | Type |
|---|---|
Sort By | choice |
Sort Order | choice |
Search Query | text |
Response Fields Filter | choice |
Limit | number |
| Field | Type |
|---|---|
ID | text |
Submitter | object |
ID | text |
Name | text |
Requester | object |
ID | text |
Name | text |
Email | text |
Organization | object |
Groups | array |
Groups inherited | array |
Assignee | object |
ID | text |
Name | text |
Email | text |
Team | object |
ID | text |
Name | text |
Subject | text |
Type | text |
Priority | text |
Status | text |
Tags | text |
Via | text |
Received at | text |
Created | date |
Updated | date |
Assigned | date |
Solved | date |
Updated by requester | date |
Updated by assignee | date |
Updated by agent | date |
Cc | array |
| Field | Type |
|---|---|
Space IDRequired | choice |
Channel | choice |
Sort By | choice |
Sort Order | choice |
Search Query | text |
Response Fields Filter | choice |
Limit | number |
| Field | Type |
|---|---|
ID | number |
Space | object |
ID | number |
Name | text |
Channel | text |
Category | object |
ID | number |
Name | text |
Title | text |
Body | text |
Preview | text |
Created | date |
Updated | date |
Published | date |
Status change date | date |
Last action date | date |
Submitter | object |
ID | number |
Name | text |
Author | object |
ID | number |
Name | text |
Editor | object |
ID | number |
Name | text |
Tags | text |
Status | text |
Position | number |
Replies | number |
Attachments | array |
| Field | Type |
|---|---|
Sort By | choice |
Sort Order | choice |
Query | text |
Fields | choice |
Limit | number |
| Field | Type |
|---|---|
ID | number |
External ID | text |
Name | text |
Active | boolean |
Blocked | boolean |
Invited | boolean |
Deleted | boolean |
Edited | date |
Joined | date |
Last action date | date |
Avatar | text |
Role | text |
Email | text |
Phone | text |
Job title | text |
Company name | text |
Company URL | url |
Created | date |
Note | text |
Country | text |
| Field | Type |
|---|---|
Files | array |
| Field | Type |
|---|---|
Name | text |
Content type | text |
Size | number |
URL | text |
Actions
| Field | Type |
|---|---|
Group IDRequired | choice |
| Field | Type |
|---|---|
ID | number |
Name | text |
Note | text |
Restrictions | text |
Domains | array |
Created | date |
Updated | date |
Fields | array |
| Field | Type |
|---|---|
Group IDRequired | choice |
User IDRequired | number |
| Field | Type |
|---|---|
ID | number |
External ID | text |
Name | text |
Active | boolean |
Blocked | boolean |
Invited | boolean |
Deleted | boolean |
Edited | date |
Joined | date |
Last action date | date |
Avatar | text |
Role | text |
Email | text |
Phone | text |
Job title | text |
Company name | text |
Company URL | text |
Created | date |
Note | text |
Country | text |
| Field | Type |
|---|---|
Topic IDRequired | text |
Reply IDRequired | text |
Comment BodyRequired | text |
Plain Text | boolean |
Author ID | choice |
Disable Notifications | boolean |
| Field | Type |
|---|---|
ID | number |
Reply ID | number |
Topic ID | number |
Submitter | object |
ID | number |
Name | text |
Author | object |
ID | number |
Name | text |
Body | text |
Preview | text |
Created | date |
Updated | date |
| Field | Type |
|---|---|
User IDRequired | choice |
ContactRequired | text |
TypeRequired | choice |
NameRequired | text |
Primary | boolean |
| Field | Type |
|---|---|
ID | number |
Contact | text |
Type | text |
Name | text |
Primary | boolean |
| Field | Type |
|---|---|
Group NameRequired | text |
Group Description | text |
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Created | date |
Updated | date |
User count | number |
Organization count | number |
| Field | Type |
|---|---|
User IDRequired | choice |
EmailRequired | |
Primary | boolean |
| Field | Type |
|---|---|
ID | number |
Email | text |
Verified | boolean |
Primary | boolean |
| Field | Type |
|---|---|
Space TitleRequired | text |
Description | text |
RestrictionsRequired | choice |
Space Icon | object |
File Name | text |
File Data | text |
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Restrictions | text |
Spaceicon | text |
Created | date |
Updated | date |
Primary | boolean |
| Field | Type |
|---|---|
Team NameRequired | text |
Description | text |
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Created | date |
Updated | date |
User count | number |
| Field | Type |
|---|---|
RequesterRequired | |
SubjectRequired | text |
BodyRequired | text |
Replier | |
Assignee | |
Team | choice |
Plain Text | boolean |
Image URL Check | boolean |
Private | boolean |
Disable Notifications | boolean |
CC | text |
BCC | text |
Priority | choice |
Status | choice |
Tags | text |
Type | choice |
Attachments | array |
Custom Fields | array |
KeyRequired | text |
Value | text |
| Field | Type |
|---|---|
ID | text |
Submitter | object |
ID | text |
Name | text |
Requester | object |
ID | text |
Name | text |
Email | text |
Organization | object |
Groups | array |
Groups inherited | array |
Assignee | object |
ID | text |
Name | text |
Email | text |
Team | object |
ID | text |
Name | text |
Subject | text |
Type | text |
Priority | text |
Status | text |
Tags | text |
Via | text |
Received at | text |
Created | date |
Updated | date |
Assigned | date |
Solved | date |
Updated by requester | date |
Updated by assignee | date |
Updated by agent | date |
Cc | array |
| Field | Type |
|---|---|
Space IDRequired | choice |
TitleRequired | text |
Body | text |
Image URL Check | boolean |
Author ID | choice |
Tags | text |
Status | text |
Plain Text | boolean |
Disable Notifications | boolean |
Attachments | array |
| Field | Type |
|---|---|
ID | number |
Space | object |
ID | number |
Name | text |
Channel | text |
Category | object |
ID | number |
Name | text |
Title | text |
Body | text |
Preview | text |
Created | date |
Updated | date |
Published | date |
Status change date | date |
Last action date | date |
Submitter | object |
ID | number |
Name | text |
Author | object |
ID | number |
Name | text |
Editor | object |
ID | number |
Name | text |
Tags | text |
Status | text |
Position | number |
Replies | number |
Attachments | array |
| Field | Type |
|---|---|
User's Primary Email AddressRequired | |
Password | text |
SSO External ID | text |
Full User Name | text |
Active | boolean |
Blocked | boolean |
Invited | boolean |
Deleted | boolean |
Edited | date |
Joined | date |
Last Action Date | date |
Avatar | object |
File Name | text |
File Data | text |
User Role | choice |
Job Title | text |
Company Name | text |
Company URL | url |
Registration Date | date |
Note | text |
Country | text |
City | text |
| Field | Type |
|---|---|
ID | number |
External ID | text |
Name | text |
Active | boolean |
Blocked | boolean |
Invited | boolean |
Deleted | boolean |
Edited | date |
Joined | date |
Last action date | date |
Avatar | text |
Role | text |
Email | text |
Phone | text |
Job title | text |
Company name | text |
Company URL | text |
Created | date |
Note | text |
Country | text |
| Field | Type |
|---|---|
Topic IDRequired | choice |
| Field | Type |
|---|---|
User IDRequired | choice |
| Field | Type |
|---|---|
Group IDRequired | choice |
| Field | Type |
|---|---|
User IDRequired | choice |
| Field | Type |
|---|---|
Space IDRequired | choice |
| Field | Type |
|---|---|
Team IDRequired | choice |
| Field | Type |
|---|---|
Ticket IDRequired | choice |
| Field | Type |
|---|---|
Space IDRequired | choice |
| Field | Type |
|---|---|
User IDRequired | choice |
| Field | Type |
|---|---|
MethodRequired | choice |
Headers | array |
Header | object |
Query String | array |
Parameter | object |
Body | text |
| Field | Type |
|---|---|
Body | text |
Headers | object |
Status code | number |
| Field | Type |
|---|---|
Group IDRequired | choice |
| Field | Type |
|---|---|
Group IDRequired | choice |
| Field | Type |
|---|---|
Topic IDRequired | choice |
Comment BodyRequired | text |
Plain Text | boolean |
| Field | Type |
|---|---|
ID | number |
Reply ID | number |
Topic ID | number |
Submitter | object |
ID | number |
Name | text |
Author | object |
ID | number |
Name | text |
Body | text |
Preview | text |
Created | date |
Updated | date |
| Field | Type |
|---|---|
User IDRequired | choice |
ContactRequired | text |
TypeRequired | choice |
NameRequired | text |
Primary | boolean |
| Field | Type |
|---|---|
ID | number |
Contact | text |
Type | text |
Name | text |
Primary | boolean |
| Field | Type |
|---|---|
Group IDRequired | choice |
Group NameRequired | text |
Group Description | text |
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Created | date |
Updated | date |
User count | number |
Organization count | number |
| Field | Type |
|---|---|
User IDRequired | choice |
EmailRequired | |
Primary | boolean |
| Field | Type |
|---|---|
ID | number |
Email | text |
Verified | boolean |
Primary | boolean |
| Field | Type |
|---|---|
Space IDRequired | choice |
Space TitleRequired | text |
Description | text |
RestrictionsRequired | choice |
Space Icon | object |
File Name | text |
File Data | text |
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Restrictions | text |
Spaceicon | text |
Created | date |
Updated | date |
Primary | boolean |
| Field | Type |
|---|---|
Team IDRequired | choice |
Team NameRequired | text |
Description | text |
| Field | Type |
|---|---|
ID | number |
Name | text |
Description | text |
Created | date |
Updated | date |
User count | number |
| Field | Type |
|---|---|
Ticket IDRequired | choice |
RequesterRequired | |
Replier | |
Assignee | |
Team ID | choice |
Subject | text |
Body | text |
Plain Text | boolean |
Image URL Check | boolean |
Private | boolean |
Disable Notifications | boolean |
CC | text |
BCC | text |
Priority | choice |
Status | choice |
Tags | text |
Type | choice |
Attachments | array |
Creation Date | date |
Custom Fields | array |
KeyRequired | text |
Value | text |
| Field | Type |
|---|---|
ID | text |
Submitter | object |
ID | text |
Name | text |
Requester | object |
ID | text |
Name | text |
Email | text |
Organization | object |
Groups | array |
Groups inherited | array |
Assignee | object |
ID | text |
Name | text |
Email | text |
Team | object |
ID | text |
Name | text |
Subject | text |
Type | text |
Priority | text |
Status | text |
Tags | text |
Via | text |
Received at | text |
Created | date |
Updated | date |
Assigned | date |
Solved | date |
Updated by requester | date |
Updated by assignee | date |
Updated by agent | date |
Cc | array |
| Field | Type |
|---|---|
Space IDRequired | choice |
Title | text |
Body | text |
Image URL Check | boolean |
Tags | text |
Status | text |
Plain Text | boolean |
Attachments | array |
| Field | Type |
|---|---|
ID | number |
Space | object |
ID | number |
Name | text |
Channel | text |
Category | object |
ID | number |
Name | text |
Title | text |
Body | text |
Preview | text |
Created | date |
Updated | date |
Published | date |
Status change date | date |
Last action date | date |
Submitter | object |
ID | number |
Name | text |
Author | object |
ID | number |
Name | text |
Editor | object |
ID | number |
Name | text |
Tags | text |
Status | text |
Position | number |
Replies | number |
Attachments | array |
| Field | Type |
|---|---|
User IDRequired | choice |
User's Primary Email Address | |
Password | text |
SSO External ID | text |
Full User Name | text |
Active | boolean |
Blocked | boolean |
Invited | boolean |
Deleted | boolean |
Edited | date |
Joined | date |
Last Action Date | date |
Avatar | object |
File Name | text |
File Data | text |
User Role | choice |
Job Title | text |
Company Name | text |
Company URL | url |
Registration Date | date |
Note | text |
Country | text |
| Field | Type |
|---|---|
ID | number |
External ID | text |
Name | text |
Active | boolean |
Blocked | boolean |
Invited | boolean |
Deleted | boolean |
Edited | date |
Joined | date |
Last action date | date |
Avatar | text |
Role | text |
Email | text |
Phone | text |
Job title | text |
Company name | text |
Company URL | url |
Created | date |
Note | text |
Country | text |



