Requirements
Connecting Helprace takes an active account plus an API access token from your account settings — no other setup is required.[3]
Get your Helprace credentials
Connect Helprace in WEXTL
- Log in to your WEXTL account, add the Helprace node module to your workflow, and click Create new credential.Instant triggers use webhooks — click Create a webhook first when adding one, then create the credential.
- Optional: In the Credential name field, enter a name for the credential.
- Enter the authentication credentials you copied from your Helprace account, or follow the on-screen instructions to create the credential.
- If prompted, authenticate your account and confirm access.
- If you want to make changes to your credential in the future, follow the steps in Manage credentials →
Notes
Credentials are org-scoped; share them with teammates from the Credentials picker on any of its nodes.For detailed information on connecting an application, see Connect an application →
Helprace node modules
The list below is a reference of every Helprace node module the integration supports. You will be able to pick any of them on the workflow canvas while building automations.
Expand any Helprace node module below to see exactly what it takes in, what it returns, and what connection it needs.
Watch EventsTrigger
No fields documented.
Get a CommentAction
Get a ContactAction
Get a GroupAction
Get a SpaceAction
Get a TeamAction
Get a TicketAction
Input fields[3]
| Field | Type |
|---|---|
Ticket IDRequired | choice |
| Fields | text |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Submitter | object |
| ID | text |
| Name | text |
| Requester | object |
| ID | text |
| Name | text |
| text | |
| Organization | object |
| Groups | array |
| Groups inherited | array |
| Assignee | object |
| ID | text |
| Name | text |
| text | |
| Team | object |
| ID | text |
| Name | text |
| Subject | text |
| Type | text |
| Priority | text |
| Status | text |
| Tags | text |
| Via | text |
| Received at | text |
| Created | date |
| Updated | date |
| Assigned | date |
| Solved | date |
| Updated by requester | date |
| Updated by assignee | date |
| Updated by agent | date |
| Cc | array |
6other output fields
Get a TopicAction
Input fields[3]
| Field | Type |
|---|---|
Space IDRequired | choice |
| Response Fields Filter | choice |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Space | object |
| ID | number |
| Name | text |
| Channel | text |
| Category | object |
| ID | number |
| Name | text |
| Title | text |
| Body | text |
| Preview | text |
| Created | date |
| Updated | date |
| Published | date |
| Status change date | date |
| Last action date | date |
| Submitter | object |
| ID | number |
| Name | text |
| Author | object |
| ID | number |
| Name | text |
| Editor | object |
| ID | number |
| Name | text |
| Tags | text |
| Status | text |
| Position | number |
| Replies | number |
| Attachments | array |
4other output fields
Get a UserAction
Input fields[3]
| Field | Type |
|---|---|
User IDRequired | choice |
| Fields | choice |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| External ID | text |
| Name | text |
| Active | boolean |
| Blocked | boolean |
| Invited | boolean |
| Deleted | boolean |
| Edited | date |
| Joined | date |
| Last action date | date |
| Avatar | text |
| Role | text |
| text | |
| Phone | text |
| Job title | text |
| Company name | text |
| Company URL | url |
| Created | date |
| Note | text |
| Country | text |
11other output fields
Get an EmailAction
List CommentsSearch
List ContactsSearch
List EmailsSearch
List Group UsersSearch
List GroupsSearch
List OrganizationsSearch
List SpacesSearch
List TeamsSearch
List Ticket RepliesSearch
List TicketsSearch
Input fields[3]
| Field | Type |
|---|---|
| Sort By | choice |
| Sort Order | choice |
| Search Query | text |
| Response Fields Filter | choice |
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Submitter | object |
| ID | text |
| Name | text |
| Requester | object |
| ID | text |
| Name | text |
| text | |
| Organization | object |
| Groups | array |
| Groups inherited | array |
| Assignee | object |
| ID | text |
| Name | text |
| text | |
| Team | object |
| ID | text |
| Name | text |
| Subject | text |
| Type | text |
| Priority | text |
| Status | text |
| Tags | text |
| Via | text |
| Received at | text |
| Created | date |
| Updated | date |
| Assigned | date |
| Solved | date |
| Updated by requester | date |
| Updated by assignee | date |
| Updated by agent | date |
| Cc | array |
6other output fields
List TopicsSearch
Input fields[3]
| Field | Type |
|---|---|
Space IDRequired | choice |
| Channel | choice |
| Sort By | choice |
| Sort Order | choice |
| Search Query | text |
| Response Fields Filter | choice |
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Space | object |
| ID | number |
| Name | text |
| Channel | text |
| Category | object |
| ID | number |
| Name | text |
| Title | text |
| Body | text |
| Preview | text |
| Created | date |
| Updated | date |
| Published | date |
| Status change date | date |
| Last action date | date |
| Submitter | object |
| ID | number |
| Name | text |
| Author | object |
| ID | number |
| Name | text |
| Editor | object |
| ID | number |
| Name | text |
| Tags | text |
| Status | text |
| Position | number |
| Replies | number |
| Attachments | array |
4other output fields
List UsersSearch
Input fields[3]
| Field | Type |
|---|---|
| Sort By | choice |
| Sort Order | choice |
| Query | text |
| Fields | choice |
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| External ID | text |
| Name | text |
| Active | boolean |
| Blocked | boolean |
| Invited | boolean |
| Deleted | boolean |
| Edited | date |
| Joined | date |
| Last action date | date |
| Avatar | text |
| Role | text |
| text | |
| Phone | text |
| Job title | text |
| Company name | text |
| Company URL | url |
| Created | date |
| Note | text |
| Country | text |
11other output fields
Upload an ImageSearch
Add a UserAction
Input fields[3]
| Field | Type |
|---|---|
Group IDRequired | choice |
User IDRequired | number |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| External ID | text |
| Name | text |
| Active | boolean |
| Blocked | boolean |
| Invited | boolean |
| Deleted | boolean |
| Edited | date |
| Joined | date |
| Last action date | date |
| Avatar | text |
| Role | text |
| text | |
| Phone | text |
| Job title | text |
| Company name | text |
| Company URL | text |
| Created | date |
| Note | text |
| Country | text |
11other output fields
Add an OrganizationAction
Create a CommentAction
Input fields[3]
| Field | Type |
|---|---|
Topic IDRequired | text |
Reply IDRequired | text |
Comment BodyRequired | text |
| Plain Text | boolean |
| Author ID | choice |
| Disable Notifications | boolean |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Reply ID | number |
| Topic ID | number |
| Submitter | object |
| ID | number |
| Name | text |
| Author | object |
| ID | number |
| Name | text |
| Body | text |
| Preview | text |
| Created | date |
| Updated | date |
Create a ContactAction
Create a GroupAction
Create a SpaceAction
Create a TeamAction
Create a TicketAction
Input fields[3]
| Field | Type |
|---|---|
RequesterRequired | |
SubjectRequired | text |
BodyRequired | text |
| Replier | |
| Assignee | |
| Team | choice |
| Plain Text | boolean |
| Image URL Check | boolean |
| Private | boolean |
| Disable Notifications | boolean |
| CC | text |
| BCC | text |
| Priority | choice |
| Status | choice |
| Tags | text |
| Type | choice |
| Attachments | array |
| Custom Fields | array |
KeyRequired | text |
| Value | text |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Submitter | object |
| ID | text |
| Name | text |
| Requester | object |
| ID | text |
| Name | text |
| text | |
| Organization | object |
| Groups | array |
| Groups inherited | array |
| Assignee | object |
| ID | text |
| Name | text |
| text | |
| Team | object |
| ID | text |
| Name | text |
| Subject | text |
| Type | text |
| Priority | text |
| Status | text |
| Tags | text |
| Via | text |
| Received at | text |
| Created | date |
| Updated | date |
| Assigned | date |
| Solved | date |
| Updated by requester | date |
| Updated by assignee | date |
| Updated by agent | date |
| Cc | array |
6other output fields
Create a TopicAction
Input fields[3]
| Field | Type |
|---|---|
Space IDRequired | choice |
TitleRequired | text |
| Body | text |
| Image URL Check | boolean |
| Author ID | choice |
| Tags | text |
| Status | text |
| Plain Text | boolean |
| Disable Notifications | boolean |
| Attachments | array |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Space | object |
| ID | number |
| Name | text |
| Channel | text |
| Category | object |
| ID | number |
| Name | text |
| Title | text |
| Body | text |
| Preview | text |
| Created | date |
| Updated | date |
| Published | date |
| Status change date | date |
| Last action date | date |
| Submitter | object |
| ID | number |
| Name | text |
| Author | object |
| ID | number |
| Name | text |
| Editor | object |
| ID | number |
| Name | text |
| Tags | text |
| Status | text |
| Position | number |
| Replies | number |
| Attachments | array |
4other output fields
Create a UserAction
Input fields[3]
| Field | Type |
|---|---|
User's Primary Email AddressRequired | |
| Password | text |
| SSO External ID | text |
| Full User Name | text |
| Active | boolean |
| Blocked | boolean |
| Invited | boolean |
| Deleted | boolean |
| Edited | date |
| Joined | date |
| Last Action Date | date |
| Avatar | object |
| File Name | text |
| File Data | text |
| User Role | choice |
| Job Title | text |
| Company Name | text |
| Company URL | url |
| Registration Date | date |
| Note | text |
| Country | text |
| City | text |
8other input fields
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| External ID | text |
| Name | text |
| Active | boolean |
| Blocked | boolean |
| Invited | boolean |
| Deleted | boolean |
| Edited | date |
| Joined | date |
| Last action date | date |
| Avatar | text |
| Role | text |
| text | |
| Phone | text |
| Job title | text |
| Company name | text |
| Company URL | text |
| Created | date |
| Note | text |
| Country | text |
11other output fields
Create an EmailAction
Delete a CommentAction
Input fields[3]
| Field | Type |
|---|---|
Topic IDRequired | choice |
Delete a ContactAction
Input fields[3]
| Field | Type |
|---|---|
User IDRequired | choice |
Delete a GroupAction
Input fields[3]
| Field | Type |
|---|---|
Group IDRequired | choice |
Delete a SpaceAction
Input fields[3]
| Field | Type |
|---|---|
Space IDRequired | choice |
Delete a TeamAction
Input fields[3]
| Field | Type |
|---|---|
Team IDRequired | choice |
Delete a TicketAction
Input fields[3]
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Delete a TopicAction
Input fields[3]
| Field | Type |
|---|---|
Space IDRequired | choice |
Delete a UserAction
Input fields[3]
| Field | Type |
|---|---|
User IDRequired | choice |
Delete an EmailAction
Input fields[3]
| Field | Type |
|---|---|
User IDRequired | choice |
Make an API Calluniversal
Remove a UserAction
Input fields[3]
| Field | Type |
|---|---|
Group IDRequired | choice |
Remove an OrganizationAction
Input fields[3]
| Field | Type |
|---|---|
Group IDRequired | choice |
Update a CommentAction
Update a ContactAction
Update a GroupAction
Update a SpaceAction
Update a TeamAction
Update a TicketAction
Input fields[3]
| Field | Type |
|---|---|
Ticket IDRequired | choice |
RequesterRequired | |
| Replier | |
| Assignee | |
| Team ID | choice |
| Subject | text |
| Body | text |
| Plain Text | boolean |
| Image URL Check | boolean |
| Private | boolean |
| Disable Notifications | boolean |
| CC | text |
| BCC | text |
| Priority | choice |
| Status | choice |
| Tags | text |
| Type | choice |
| Attachments | array |
| Creation Date | date |
| Custom Fields | array |
KeyRequired | text |
| Value | text |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Submitter | object |
| ID | text |
| Name | text |
| Requester | object |
| ID | text |
| Name | text |
| text | |
| Organization | object |
| Groups | array |
| Groups inherited | array |
| Assignee | object |
| ID | text |
| Name | text |
| text | |
| Team | object |
| ID | text |
| Name | text |
| Subject | text |
| Type | text |
| Priority | text |
| Status | text |
| Tags | text |
| Via | text |
| Received at | text |
| Created | date |
| Updated | date |
| Assigned | date |
| Solved | date |
| Updated by requester | date |
| Updated by assignee | date |
| Updated by agent | date |
| Cc | array |
6other output fields
Update a TopicAction
Input fields[3]
| Field | Type |
|---|---|
Space IDRequired | choice |
| Title | text |
| Body | text |
| Image URL Check | boolean |
| Tags | text |
| Status | text |
| Plain Text | boolean |
| Attachments | array |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| Space | object |
| ID | number |
| Name | text |
| Channel | text |
| Category | object |
| ID | number |
| Name | text |
| Title | text |
| Body | text |
| Preview | text |
| Created | date |
| Updated | date |
| Published | date |
| Status change date | date |
| Last action date | date |
| Submitter | object |
| ID | number |
| Name | text |
| Author | object |
| ID | number |
| Name | text |
| Editor | object |
| ID | number |
| Name | text |
| Tags | text |
| Status | text |
| Position | number |
| Replies | number |
| Attachments | array |
4other output fields
Update a UserAction
Input fields[3]
| Field | Type |
|---|---|
User IDRequired | choice |
| User's Primary Email Address | |
| Password | text |
| SSO External ID | text |
| Full User Name | text |
| Active | boolean |
| Blocked | boolean |
| Invited | boolean |
| Deleted | boolean |
| Edited | date |
| Joined | date |
| Last Action Date | date |
| Avatar | object |
| File Name | text |
| File Data | text |
| User Role | choice |
| Job Title | text |
| Company Name | text |
| Company URL | url |
| Registration Date | date |
| Note | text |
| Country | text |
9other input fields
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| External ID | text |
| Name | text |
| Active | boolean |
| Blocked | boolean |
| Invited | boolean |
| Deleted | boolean |
| Edited | date |
| Joined | date |
| Last action date | date |
| Avatar | text |
| Role | text |
| text | |
| Phone | text |
| Job title | text |
| Company name | text |
| Company URL | url |
| Created | date |
| Note | text |
| Country | text |
11other output fields
Templates
Look for Helprace templates in the WEXTL template library.
Browse templates →Explore alternative apps
- Chatwoot[2]Open-source customer engagement platform for shared inboxes, live chat, and support workflows.
- DentallyBrowser-based dental practice software with charting, recalls, and NHS or private workflows.
- EasyPracticePractice management software for clinics to schedule appointments, manage clients, and send invoices.
- DeskproAI-powered help desk for tickets, knowledge base, and customer support workflows.
- BoldDeskCustomer support help desk platform for managing tickets, live chat, contacts, and approval workflows.
References
- WEXTL® Helprace Source Code connector implementation.
- Our users use cases and automations.
- Official API Documentation for Helprace.
- WEXTL® visual workflow builder data.
Last updated: Jul 24, 2026 18:11