Kustomer Support API: Watch Conversations, Create a Conversation

About this integration

Customer service CRM for conversations, customers, and support automation. Use it from the workflow canvas with no custom glue script required.

This integration exposes 7 triggers, 42 search modules and 47 actions as workflow nodes. Authentication uses basic authentication.

How to connect

The credential form asks for Organization Name and API Key.

Prefer the interactive builder form? Open it on the app page.

Paste your credentials once — WEXTL® stores them encrypted and reuses the connection across every workflow that needs it.

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Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.

You can create and retrieve your API Key by checking: https://help.kustomer.com/api-keys-SJs5YTIWX

Connecting Kustomer to WEXTL®

Field	Type	Help
Organization NameRequired	text	Your organization name. For example, if your URL is https://here.api.kustomerapp.com, then your organization name is here.
API KeyRequired	password	Your API key. You can create and retrieve your API Key by checking: https://help.kustomer.com/api-keys-SJs5YTIWX.

Use it in workflow automation

Start with Watch Conversations, then add Create a Conversation.

The canvas below runs Watch Conversations into Create a Conversation — watch the video, then drop a node onto the canvas.

Select the Watch Conversations trigger and the workflow fires automatically when the event occurs — no polling required.

Then add Create a Conversation Forward as the next node. Branch, filter, or hand off to other integrations from there.

The integration includes 54 ready-made modules for support work — each run logs its inputs and outputs for debugging.

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Kustomer workflow on the canvas: Watch Conversations then Create a Conversation Forward

Triggers, searches and actions

Use the tables below to inspect Kustomer's 7 triggers, 42 search modules, and 47 actions.