Requirements
To use Kustomer on WEXTL you need an active account and an API access token from your account settings.[3]
Get your Kustomer credentials
Connect Kustomer in WEXTL
- Log in to your WEXTL account, add the Kustomer node module to your workflow, and click Create new credential.
- Optional: In the Credential name field, enter a name for the credential.
- Enter the authentication credentials you copied from your Kustomer account, or follow the on-screen instructions to create the credential.
- If prompted, authenticate your account and confirm access.
- If you want to make changes to your credential in the future, follow the steps in Manage credentials →
Notes
Credentials are org-scoped; share them with teammates from the Credentials picker on any of its nodes.For detailed information on connecting an application, see Connect an application →
Kustomer node modules
The list below is a reference of every Kustomer node module the integration supports. You will be able to pick any of them on the workflow canvas while building automations.
Open any Kustomer node module below to inspect its input parameters, outputs, and connection requirements.
Watch ConversationsTrigger
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Name | text |
| Channels | array |
| Status | text |
| Message count | number |
| Note count | number |
| Satisfaction | number |
| Created at | date |
| Updated at | date |
| Modified at | date |
| Tags | array |
| Relationships | object |
| Org | object |
| Customer | object |
| Messages | object |
| Created by | object |
| Modified by | object |
| Links | object |
| Self | text |
Watch CustomersTrigger
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Name | text |
| Display name | text |
| Display color | text |
| Display icon | text |
| External ids | array |
| Shared external ids | array |
| Emails | array |
| Shared emails | array |
| Phones | array |
| Shared phones | array |
| Relationships | object |
| Org | object |
| Messages | object |
| Created by | object |
| Modified by | object |
| Links | object |
| Self | text |
Watch MessagesTrigger
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| External ID | text |
| Channel | text |
| App | text |
| Size | number |
| Direction | text |
| Preview | text |
| Sentiment | object |
| Meta | object |
| Status | text |
| Sent at | date |
| Relationships | object |
| Org | object |
| Customer | object |
| Conversation | object |
| Links | object |
| Self | text |
| Related | text |
Watch NotesTrigger
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Body | text |
| Created at | date |
| Updated at | date |
| Relationships | object |
| Org | object |
| Customer | object |
| Created by | object |
| Conversation | object |
| Links | object |
| Self | text |
Watch TeamsTrigger
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Name | text |
| Created at | date |
| Updated at | date |
| Modified at | date |
| Members | array |
| Relationships | object |
| Org | object |
| Created by | object |
| Modified by | object |
| Links | object |
| Self | text |
Watch UsersTrigger
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Display name | text |
| Avatar URL | text |
| Name | text |
| User type | text |
| Mobile | text |
| Email signature | text |
| Password | object |
| Roles | array |
| Role groups | array |
| Relationships | object |
| Org | object |
| Links | object |
| Self | text |
Watch WorkItemsTrigger
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Type | text |
| Attributes | object |
| Resource type | text |
| Status | text |
| Paused | boolean |
| Channel | text |
| Queued count | number |
| Priority | number |
| Item size | number |
| Updated at | date |
| Modified at | date |
| Created at | date |
| Relationships | object |
| Org | object |
| Resource | object |
| Last revision | object |
| Assigned to | object |
| Accepted by | object |
| Links | object |
| Self | text |
Get a ConversationAction
Input fields[3]
| Field | Type |
|---|---|
Conversation IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Name | text |
| Channels | array |
| Status | text |
| Message count | number |
| Note count | number |
| Satisfaction | number |
| Created at | date |
| Updated at | date |
| Modified at | date |
| Tags | array |
| Relationships | object |
| Org | object |
| Customer | object |
| Messages | object |
| Created by | object |
| Modified by | object |
| Links | object |
| Self | text |
Get a Conversation by External IDAction
Input fields[3]
| Field | Type |
|---|---|
External IDRequired | text |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| External ID | text |
| Name | text |
| Channels | array |
| Status | text |
| Message count | number |
| Note count | number |
| Satisfaction | number |
| Created at | date |
| Updated at | date |
| Modified at | date |
| Relationships | object |
| Org | object |
| Customer | object |
| Messages | object |
| Created by | object |
| Modified by | object |
| Links | object |
| Self | text |
Get a CustomerAction
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Name | text |
| Display name | text |
| Display color | text |
| Display icon | text |
| External ID | text |
| External ids | array |
| Shared external ids | array |
| Signed up at | date |
| Avatar URL | text |
| Username | text |
| Relationships | object |
| Org | object |
| Messages | object |
| Modified by | object |
| Links | object |
| Self | text |
Get a Customer by EmailAction
Input fields[3]
| Field | Type |
|---|---|
EmailRequired |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Name | text |
| Display name | text |
| Display color | text |
| Display icon | text |
| External ID | text |
| External ids | array |
| Shared external ids | array |
| Signed up at | date |
| Avatar URL | text |
| Username | text |
| Relationships | object |
| Org | object |
| Messages | object |
| Modified by | object |
| Links | object |
| Self | text |
Get a Customer by External IDAction
Input fields[3]
| Field | Type |
|---|---|
External IDRequired | text |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Name | text |
| Display name | text |
| Display color | text |
| Display icon | text |
| External ID | text |
| External ids | array |
| Shared external ids | array |
| Signed up at | date |
| Avatar URL | text |
| Username | text |
| Relationships | object |
| Org | object |
| Messages | object |
| Modified by | object |
| Links | object |
| Self | text |
Get a Customer by Phone NumberAction
Input fields[3]
| Field | Type |
|---|---|
Phone NumberRequired | text |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Name | text |
| Display name | text |
| Display color | text |
| Display icon | text |
| External ID | text |
| External ids | array |
| Shared external ids | array |
| Signed up at | date |
| Avatar URL | text |
| Username | text |
| Relationships | object |
| Org | object |
| Messages | object |
| Modified by | object |
| Links | object |
| Self | text |
Get a Customer EventAction
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
Event IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Name | text |
| Type | text |
| Published at | date |
| Created at | date |
| Updated at | date |
| Modified at | date |
| Changes | object |
| Location | text |
| Meta | text |
| Relationships | object |
| Org | object |
| Created by | text |
| Modified by | text |
| Customer | object |
| Links | object |
| Self | text |
Get a Customer MergeAction
Get a MessageAction
Input fields[3]
| Field | Type |
|---|---|
Message IDRequired | choice |
| Sent At | date |
| Error At | date |
| Created At | date |
| Imported At | date |
| Modified At | date |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| External ID | text |
| Channel | text |
| App | text |
| Size | number |
| Direction | text |
| Preview | text |
| Sentiment | object |
| Meta | object |
| Status | text |
| Lang | text |
| Relationships | object |
| Org | object |
| Modified by | object |
| Customer | object |
| Conversation | object |
| Links | object |
| Self | text |
| Related | text |
Get a Message AttachmentAction
Get a Message by External IDAction
Input fields[3]
| Field | Type |
|---|---|
External IDRequired | text |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| External ID | text |
| Channel | text |
| App | text |
| Size | number |
| Direction | text |
| Preview | text |
| Sentiment | object |
| Meta | object |
| Status | text |
| Lang | text |
| Relationships | object |
| Org | object |
| Modified by | object |
| Customer | object |
| Conversation | object |
| Links | object |
| Self | text |
| Related | text |
Get a NoteAction
Get a Work ItemAction
Input fields[3]
| Field | Type |
|---|---|
Work Item IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Type | text |
| Attributes | object |
| Resource type | text |
| Status | text |
| Paused | boolean |
| Channel | text |
| Queued count | number |
| Priority | number |
| Item size | number |
| Ivr | object |
| Handle | object |
| Wrap up | object |
| Relationships | object |
| Org | object |
| Resource | object |
| Last revision | object |
| Links | object |
| Self | text |
Get an AttachmentAction
Get Conversation TimesAction
Input fields[3]
| Field | Type |
|---|---|
Unique IDsRequired | text |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Created at | date |
| Created by teams | array |
| Assigned users | array |
| Assigned teams | array |
| Handle at | date |
| Handle time | number |
| Channels | array |
| Relationships | object |
| Org | object |
| Customer | object |
| Conversation | object |
| Created by | object |
| Links | object |
| Self | text |
Get Current UserAction
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Display name | text |
| Avatar URL | text |
| Name | text |
| User type | text |
| Email verified at | date |
| Mobile | text |
| Password | object |
| Roles | array |
| Updated at | date |
| Relationships | object |
| Org | object |
| Links | object |
| Self | text |
Get MediaAction
Get the Next Work Item in a QueueAction
Input fields[3]
| Field | Type |
|---|---|
Queue IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Type | text |
| Attributes | object |
| Resource type | text |
| Status | text |
| Paused | boolean |
| First enter queue at | date |
| Queued count | number |
| Priority | number |
| Item size | number |
| Updated at | date |
| Modified at | date |
| Created at | date |
| Relationships | object |
| Org | object |
| Resource | object |
| Queue | object |
| Links | object |
| Self | text |
List Conversation AttachmentsSearch
List Conversation EventsSearch
Input fields[3]
| Field | Type |
|---|---|
| Conversation ID | choice |
| Sort | text |
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Name | text |
| Type | text |
| Published at | date |
| Created at | date |
| Updated at | date |
| Modified at | date |
| Changes | object |
| Location | text |
| Meta | text |
| Relationships | object |
| Org | object |
| Created by | object |
| Modified by | object |
| Customer | object |
| Conversation | object |
| Links | object |
| Self | text |
List Conversation MessagesSearch
Input fields[3]
| Field | Type |
|---|---|
| Conversation ID | choice |
| Include | text |
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| External ID | text |
| Channel | text |
| App | text |
| Size | number |
| Direction | text |
| Preview | text |
| Sentiment | object |
| Meta | object |
| Status | text |
| Sent at | date |
| Relationships | object |
| Org | object |
| Customer | object |
| Conversation | object |
| Links | object |
| Self | text |
| Related | text |
List Conversation NotesSearch
List Conversation TimesSearch
Input fields[3]
| Field | Type |
|---|---|
| Conversation ID | choice |
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Created at | date |
| Created by teams | array |
| Assigned users | array |
| Assigned teams | array |
| Handle at | date |
| Handle time | number |
| Channels | array |
| Relationships | object |
| Org | object |
| Customer | object |
| Conversation | object |
| Created by | object |
| Links | object |
| Self | text |
List ConversationsSearch
Input fields[3]
| Field | Type |
|---|---|
| Sort | choice |
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Name | text |
| Channels | array |
| Status | text |
| Message count | number |
| Note count | number |
| Satisfaction | number |
| Created at | date |
| Updated at | date |
| Modified at | date |
| Tags | array |
| Relationships | object |
| Org | object |
| Customer | object |
| Messages | object |
| Created by | object |
| Modified by | object |
| Links | object |
| Self | text |
List ConversationsSearch
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
| From Date | date |
| Limit | number |
| Sort | text |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Name | text |
| Channels | array |
| Status | text |
| Message count | number |
| Note count | number |
| Satisfaction | number |
| Created at | date |
| Updated at | date |
| Modified at | date |
| Tags | array |
| Relationships | object |
| Org | object |
| Customer | object |
| Messages | object |
| Created by | object |
| Modified by | object |
| Links | object |
| Self | text |
List Customer Custom ObjectsSearch
List Customer DraftsSearch
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
| Include (comma-separated resources) | text |
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Type | text |
| Attributes | object |
| Channel | text |
| Body | text |
| Payload | object |
| Status | text |
| Created at | date |
| Updated at | date |
| Modified at | date |
| Relationships | object |
| Org | object |
| Customer | object |
| Created by | object |
| Modified by | object |
| Conversation | object |
List Customer EventsSearch
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
Session IDRequired | text |
| Limit | number |
| Include | text |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Name | text |
| Tracking event | text |
| App | text |
| Published at | date |
| Created at | date |
| Location | object |
| Meta | object |
| Session ID | text |
| Real IP | text |
| Relationships | object |
| Org | object |
| Created by | text |
| Modified by | text |
| Customer | object |
| Links | object |
| Self | text |
List Customer MergesSearch
List Customer MessagesSearch
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
IncludeRequired | text |
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| External ID | text |
| Channel | text |
| App | text |
| Size | number |
| Direction | text |
| Preview | text |
| Sentiment | object |
| Meta | object |
| Status | text |
| Sent at | date |
| Relationships | object |
| Org | object |
| Customer | object |
| Conversation | object |
| Links | object |
| Self | text |
| Related | text |
List Customer NotesSearch
List Customer SessionsSearch
List CustomersSearch
Input fields[3]
| Field | Type |
|---|---|
| Filter | object |
| Created At Filter | object |
| Updated At Filter | object |
| Sort | choice |
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Name | text |
| Display name | text |
| Display color | text |
| Display icon | text |
| External ids | array |
| Shared external ids | array |
| Emails | array |
| Shared emails | array |
| Phones | array |
| Shared phones | array |
| Relationships | object |
| Org | object |
| Messages | object |
| Created by | object |
| Modified by | object |
| Links | object |
| Self | text |
List ForwardsSearch
Input fields[3]
| Field | Type |
|---|---|
| Conversation ID | choice |
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Type | text |
| Attributes | object |
| App | text |
| Channel | text |
| From | object |
| To | array |
| Body | text |
| Payload | object |
| Status | text |
| Created at | date |
| Updated at | date |
| Modified at | date |
| Relationships | object |
| Org | object |
| Customer | object |
| Created by | object |
| Modified by | object |
| Conversation | object |
List MessagesSearch
Input fields[3]
| Field | Type |
|---|---|
| Include | text |
| Sort | text |
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| External ID | text |
| Channel | text |
| App | text |
| Size | number |
| Direction | text |
| Preview | text |
| Sentiment | object |
| Meta | object |
| Status | text |
| Sent at | date |
| Relationships | object |
| Org | object |
| Customer | object |
| Conversation | object |
| Links | object |
| Self | text |
| Related | text |
List NotesSearch
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Body | text |
| Created at | date |
| Updated at | date |
| Relationships | object |
| Org | object |
| Customer | object |
| Created by | object |
| Conversation | object |
| Links | object |
| Self | text |
List TeamsSearch
List User TeamsSearch
List UsersSearch
List Work ItemsSearch
Input fields[3]
| Field | Type |
|---|---|
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Type | text |
| Attributes | object |
| Resource type | text |
| Status | text |
| Paused | boolean |
| Channel | text |
| Queued count | number |
| Priority | number |
| Item size | number |
| Updated at | date |
| Modified at | date |
| Created at | date |
| Relationships | object |
| Org | object |
| Resource | object |
| Last revision | object |
| Assigned to | object |
| Accepted by | object |
| Links | object |
| Self | text |
List Work Items in a ConversationSearch
Input fields[3]
| Field | Type |
|---|---|
| Conversation ID | choice |
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Type | text |
| Attributes | object |
| Resource type | text |
| Status | text |
| Paused | boolean |
| Channel | text |
| First enter queue at | date |
| Queued count | number |
| Priority | number |
| Item size | number |
| Ivr | object |
| Handle | object |
| Relationships | object |
| Org | object |
| Team | object |
| Resource | object |
| Work session | object |
| Routed to session | object |
| Routed to | object |
| Last revision | object |
| Assigned to | object |
| Queue | object |
| Accepted by | object |
| Links | object |
| Self | text |
List Work Items in QueueSearch
Input fields[3]
| Field | Type |
|---|---|
| Queue ID | choice |
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Type | text |
| Attributes | object |
| Resource type | text |
| Status | text |
| Paused | boolean |
| Channel | text |
| First enter queue at | date |
| Queued count | number |
| Priority | number |
| Item size | number |
| Ivr | object |
| Updated at | date |
| Relationships | object |
| Org | object |
| Modified by | object |
| Resource | object |
| Last revision | object |
| Queue | object |
| Links | object |
| Self | text |
Create a ConversationAction
Input fields[3]
| Field | Type |
|---|---|
| ID | text |
| Customer | text |
| External ID | text |
| Name | text |
| Status | choice |
| Priority | number |
| Created At | date |
| Imported At | date |
| Direction | choice |
| Reply Channel | text |
| Tags | array |
| Assigned Users | array |
| Assigned Teams | array |
3other input fields
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Name | text |
| Channels | array |
| Status | text |
| Message count | number |
| Note count | number |
| Satisfaction | number |
| Created at | date |
| Updated at | date |
| Modified at | date |
| Tags | array |
| Relationships | object |
| Org | object |
| Customer | object |
| Messages | object |
| Created by | object |
| Modified by | object |
| Links | object |
| Self | text |
Create a ConversationAction
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
| ID | text |
| External ID | text |
| Campaign | text |
| Name | text |
| Status | choice |
| Priority (1-5) | number |
| Created At | date |
| Imported At | date |
| Direction | choice |
| Reply Channel | text |
| Tags | array |
| Assigned Users | array |
4other input fields
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Name | text |
| Channels | array |
| Status | text |
| Message count | number |
| Note count | number |
| Satisfaction | number |
| Created at | date |
| Updated at | date |
| Modified at | date |
| Tags | array |
| Relationships | object |
| Org | object |
| Customer | object |
| Messages | object |
| Created by | object |
| Modified by | object |
| Links | object |
| Self | text |
Create a Conversation ForwardAction
Input fields[3]
| Field | Type |
|---|---|
Conversation IDRequired | choice |
ChannelRequired | choice |
| App | choice |
| Customer | text |
| Status | choice |
| Send At | date |
| To | array |
| From | object |
EmailRequired | text |
| Name | text |
| Body | text |
| Subject | text |
| Reply To | text |
| Template | text |
| Payload (Dynamic Object) | text |
1other input field
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Type | text |
| Attributes | object |
| App | text |
| Channel | text |
| Status | text |
| From | object |
| To | array |
| Created at | date |
| Updated at | date |
| Modified at | date |
| Relationships | object |
| Org | object |
| Customer | object |
| Conversation | object |
| Created by | object |
| Modified by | object |
Create a Conversation MessageAction
Input fields[3]
| Field | Type |
|---|---|
| Conversation ID | choice |
| Message ID | text |
| External ID | text |
| Conversation ID | choice |
| Reference | object |
Message IDRequired | text |
TypeRequired | choice |
ChannelRequired | choice |
| Preview | text |
| Subject | text |
DirectionRequired | choice |
AppRequired | text |
| Size | number |
| Related | text |
| Status | choice |
19other input fields
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Channel | text |
| App | text |
| Size | number |
| Direction | text |
| Meta | object |
| Status | text |
| Sent at | date |
| Created at | date |
| Updated at | date |
| Modified at | date |
| Relationships | object |
| Org | object |
| Created by | object |
| Modified by | object |
| Customer | object |
| Conversation | object |
| Links | object |
| Self | text |
Create a Conversation TagAction
Input fields[3]
| Field | Type |
|---|---|
Conversation IDRequired | choice |
| Items | array |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Name | text |
| Channels | array |
| Status | text |
| Message count | number |
| Note count | number |
| Satisfaction | number |
| Created at | date |
| Updated at | date |
| Modified at | date |
| Tags | array |
| Relationships | object |
| Org | object |
| Customer | object |
| Messages | object |
| Created by | object |
| Modified by | object |
| Links | object |
| Self | text |
Create a CustomerAction
Input fields[3]
| Field | Type |
|---|---|
| Name | text |
| Company | text |
| External ID | text |
| Username | text |
| Signed Up At | date |
| Last Activity At | date |
| Last Customer Activity At | date |
| Last Seen At | date |
| Avatar URL | url |
| External IDs | array |
| Shared External IDs | array |
| Emails | array |
| Shared Emails | array |
18other input fields
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Name | text |
| Display name | text |
| Display color | text |
| Display icon | text |
| External ids | array |
| Shared external ids | array |
| Emails | array |
| Shared emails | array |
| Phones | array |
| Shared phones | array |
| Relationships | object |
| Org | object |
| Messages | object |
| Created by | object |
| Modified by | object |
| Links | object |
| Self | text |
Create a Customer Custom ObjectAction
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
Klass NameRequired | text |
| Customer | text |
| Company | text |
| External ID | text |
TitleRequired | text |
| Description | text |
| Images | array |
| Icon | text |
| Data (Dynamic Object) | text |
| Custom (Dynamic Object) | text |
| Tags | array |
| Created At | date |
1other input field
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Title | text |
| Icon | text |
| Images | array |
| Custom | object |
| Tags | array |
| Updated at | date |
| Created at | date |
| Rev | number |
| Relationships | object |
| Org | object |
| Klass | object |
| Customer | object |
| Links | object |
| Self | text |
Create a Customer DraftAction
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
| Channel Type | choice |
| object | |
| SMS | object |
| Whatsapp (Basic Message) | object |
| Whatsapp (Interactive) | object |
| Whatsapp (Template) | object |
| chat | object |
| object | |
| Twitter Tweet | object |
| Twitter DM | object |
| Note | object |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Type | text |
| Attributes | object |
| Channel | text |
| Status | text |
| Created at | date |
| Updated at | date |
| Modified at | date |
| Relationships | object |
| Org | object |
| Customer | object |
| Created by | object |
| Modified by | object |
Create a Customer MergeAction
Create a Customer MessageAction
Input fields[3]
| Field | Type |
|---|---|
| Customer ID | choice |
| Message ID | text |
| External ID | text |
| Conversation ID | choice |
| Reference | object |
Message IDRequired | choice |
TypeRequired | choice |
ChannelRequired | choice |
| Preview | text |
| Subject | text |
DirectionRequired | choice |
AppRequired | text |
| Size | number |
| Related | text |
| Status | choice |
19other input fields
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Channel | text |
| App | text |
| Size | number |
| Direction | text |
| Meta | object |
| Status | text |
| Sent at | date |
| Created at | date |
| Updated at | date |
| Modified at | date |
| Relationships | object |
| Org | object |
| Created by | object |
| Modified by | object |
| Customer | object |
| Conversation | object |
| Links | object |
| Self | text |
Create a MessageAction
Input fields[3]
| Field | Type |
|---|---|
| Message ID | text |
| External ID | text |
| Customer Name | text |
| Conversation ID | choice |
| Reference | object |
Message IDRequired | choice |
TypeRequired | choice |
ChannelRequired | choice |
| Preview | text |
| Subject | text |
DirectionRequired | choice |
AppRequired | text |
| Size | number |
| Related | text |
| Status | choice |
19other input fields
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Channel | text |
| App | text |
| Size | text |
| Direction | text |
| Preview | text |
| Subject | text |
| Meta | text |
| Status | text |
| Sent at | text |
| Created at | text |
| Relationships | object |
| Org | object |
| Created by | object |
| Modified by | object |
| Customer | object |
| Conversation | object |
| Links | object |
| Self | text |
Create a NoteAction
Input fields[3]
| Field | Type |
|---|---|
| ID | text |
| External ID | text |
BodyRequired | text |
| User Mentions | array |
| Created At | date |
| Modified At | date |
| Created By | choice |
| Modified By | choice |
| Language | text |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Body | text |
| External ID | text |
| Created at | date |
| Relationships | object |
| Org | object |
| Customer | object |
| Created by | object |
| Conversation | object |
| User mentions | object |
| Links | object |
| Self | text |
Create a TeamAction
Input fields[3]
| Field | Type |
|---|---|
| Icon | text |
NameRequired | text |
| Display Name | text |
| Created At | date |
| Imported At | date |
| Members | array |
| External ID | text |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Name | text |
| Created at | date |
| Updated at | date |
| Modified at | date |
| Members | array |
| Relationships | object |
| Org | object |
| Created by | object |
| Modified by | object |
| Links | object |
| Self | text |
Create a Team MemberAction
Create a UserAction
Input fields[3]
| Field | Type |
|---|---|
| Display Name | text |
| Avatar URL | text |
NameRequired | text |
EmailRequired | |
| Mobile | text |
| Email Signature | text |
| User Type | choice |
| Role Groups | array |
| Roles | array |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Display name | text |
| Avatar URL | text |
| Name | text |
| User type | text |
| Mobile | text |
| Email signature | text |
| Password | object |
| Roles | array |
| Role groups | array |
| Relationships | object |
| Org | object |
| Links | object |
| Self | text |
Create a User Password ResetAction
Input fields[3]
| Field | Type |
|---|---|
DomainRequired | text |
EmailRequired |
Create a Work ItemAction
Input fields[3]
| Field | Type |
|---|---|
ResourceRequired | object |
Resource IDRequired | text |
TypeRequired | choice |
| Revision | number |
| Created At | date |
| Direction | choice |
| Channel | text |
| Queue | object |
| Entered At | date |
| Assigned To | choice |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Type | text |
| Attributes | object |
| Resource type | text |
| Status | text |
| Paused | boolean |
| Channel | text |
| Queued count | number |
| Priority | number |
| Item size | number |
| Ivr | object |
| Handle | object |
| Wrap up | object |
| Relationships | object |
| Org | object |
| Resource | object |
| Last revision | object |
| Links | object |
| Self | text |
Create an AttachmentAction
Input fields[3]
| Field | Type |
|---|---|
NameRequired | text |
Content TypeRequired | text |
Content LengthRequired | number |
Content (string)Required | text |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Type | text |
| Attributes | object |
| Name | text |
| Content type | text |
| Content length | number |
| Uploaded | boolean |
| Redacted | boolean |
| Relationships | object |
| Org | object |
| Links | object |
| Self | text |
| Related | text |
Create an Unmasking WindowAction
Create ConversationsAction
Input fields[3]
| Field | Type |
|---|---|
| Conversations | array |
| ID | text |
| Customer | choice |
| External ID | text |
| Name | text |
| Status | choice |
| Priority | number |
| Created At | date |
| Imported At | date |
| Direction | choice |
| Reply Channel | text |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Ids | array |
| Context | text |
| Status | text |
| V 2 | boolean |
| Payload | object |
| Created at | date |
| Updated at | date |
| Completed | boolean |
| Relationships | object |
| Org | object |
| Created by | object |
| Links | object |
| Self | text |
Create CustomersAction
Input fields[3]
| Field | Type |
|---|---|
| Customers | array |
| Name | text |
| Company | text |
| External ID | text |
| Username | text |
| Signed Up At | date |
| Last Activity At | date |
| Last Customer Activity At | date |
| Last Seen At | date |
| Avatar URL | url |
| External IDs | array |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Ids | array |
| Context | text |
| Status | text |
| V 2 | boolean |
| Payload | object |
| Created at | date |
| Updated at | date |
| Completed | boolean |
| Relationships | object |
| Org | object |
| Created by | object |
| Links | object |
| Self | text |
Create MediaAction
Input fields[3]
| Field | Type |
|---|---|
NameRequired | text |
Content TypeRequired | text |
Content Length (max 10,048,576)Required | number |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Type | text |
| Attributes | object |
| Name | text |
| Content type | text |
| Content length | number |
| Redacted | boolean |
| Uploaded | boolean |
| Created at | date |
| Updated at | date |
| Context | text |
| Relationships | object |
| Org | object |
| Links | object |
| Self | text |
Delete a ConversationAction
Input fields[3]
| Field | Type |
|---|---|
Conversation IDRequired | choice |
Delete a CustomerAction
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
Delete a NoteAction
Input fields[3]
| Field | Type |
|---|---|
Note IDRequired | choice |
Delete a Team MemberAction
Delete an Unmasking WindowAction
Input fields[3]
| Field | Type |
|---|---|
| Customer ID | choice |
Delete Conversation TagsAction
Input fields[3]
| Field | Type |
|---|---|
Conversation IDRequired | choice |
| Items | array |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Name | text |
| Channels | array |
| Status | text |
| Message count | number |
| Note count | number |
| Satisfaction | number |
| Created at | date |
| Updated at | date |
| Modified at | date |
| Tags | array |
| Relationships | object |
| Org | object |
| Customer | object |
| Messages | object |
| Created by | object |
| Modified by | object |
| Links | object |
| Self | text |
Delete ConversationsAction
Delete CustomersAction
Make an API Calluniversal
Redact a MessageAction
Update a ConversationAction
Input fields[3]
| Field | Type |
|---|---|
Conversation IDRequired | choice |
| Replace (PUT instead of PATCH) | boolean |
| External ID | text |
| Name | text |
| Direction | choice |
| Priority (1-5) | number |
| Satisfaction (-1 to 1) | number |
| Status | choice |
| Reply Channel | text |
| Sub Status | text |
| Snooze | object |
| Time | date |
StatusRequired | choice |
| Tags | array |
| Suggested Shortcuts | array |
16other input fields
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Name | text |
| Channels | array |
| Status | text |
| Message count | number |
| Note count | number |
| Satisfaction | number |
| Created at | date |
| Updated at | date |
| Modified at | date |
| Tags | array |
| Relationships | object |
| Org | object |
| Customer | object |
| Messages | object |
| Created by | object |
| Modified by | object |
| Links | object |
| Self | text |
Update a CustomerAction
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
| Replace (Full Update) | boolean |
| Name | text |
| Company | text |
| External ID | text |
| Username | text |
| Signed Up At | date |
| Last Activity At | date |
| Last Customer Activity At | date |
| Last Seen At | date |
| Avatar URL | url |
| External IDs | array |
| Shared External IDs | array |
20other input fields
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Name | text |
| Display name | text |
| Display color | text |
| Display icon | text |
| External ID | text |
| External ids | array |
| Shared external ids | array |
| Signed up at | text |
| Avatar URL | text |
| Username | text |
| Relationships | object |
| Org | object |
| Messages | object |
| Modified by | object |
| Links | object |
| Self | text |
Update a MediaAction
Update a MessageAction
Input fields[3]
| Field | Type |
|---|---|
| Message ID | choice |
| Replace | boolean |
| Conversation ID | text |
| External ID | text |
| Preview | text |
| Subject | text |
| Status | choice |
| Error | object |
| Status | number |
| Code | text |
| Title | text |
| Detail | text |
| Source (Dynamic Object) | text |
| Meta (Dynamic Object) | text |
| Links (Dynamic Object) | text |
| Error At | date |
| Sent At | date |
| Size | number |
| Attachments | array |
| Meta (Dynamic Object) | text |
| Custom (Raw JSON) | text |
10other input fields
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| External ID | text |
| Channel | text |
| App | text |
| Size | number |
| Direction | text |
| Preview | text |
| Sentiment | object |
| Meta | object |
| Status | text |
| Lang | text |
| Relationships | object |
| Org | object |
| Modified by | object |
| Customer | object |
| Conversation | object |
| Links | object |
| Self | text |
| Related | text |
Update a NoteAction
Input fields[3]
| Field | Type |
|---|---|
Note IDRequired | choice |
| Replace | boolean |
Conversation IDRequired | choice |
| External ID | text |
BodyRequired | text |
| User Mentions | array |
| Deleted | boolean |
| Attachments | array |
| Created At | date |
| Modified At | date |
| Updated At | date |
| Created By | choice |
| Modified By | choice |
1other input field
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Body | text |
| Created at | date |
| Updated at | date |
| Relationships | object |
| Org | object |
| Customer | object |
| Created by | object |
| Conversation | object |
| User mentions | object |
| Links | object |
| Self | text |
Update a TeamAction
Input fields[3]
| Field | Type |
|---|---|
Team IDRequired | choice |
| Icon | text |
| Name | text |
| Display Name | text |
| Members | array |
| Created At | date |
| Deleted | boolean |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Name | text |
| Created at | date |
| Updated at | date |
| Modified at | date |
| Members | array |
| Relationships | object |
| Org | object |
| Created by | object |
| Modified by | object |
| Links | object |
| Self | text |
Update a UserAction
Input fields[3]
| Field | Type |
|---|---|
| Display Name | text |
| Avatar URL | text |
| Name | text |
| Mobile | text |
| Email Signature | text |
| Deleted | boolean |
| Password | text |
| Current Password | text |
| User Type | choice |
| Role Groups | array |
| Roles | array |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Display name | text |
| Name | text |
| User type | text |
| Mobile | text |
| Email signature | text |
| Password | object |
| Roles | array |
| Role groups | text |
| Updated at | date |
| Relationships | object |
| Org | object |
| Links | object |
| Self | text |
Update a Work ItemAction
Input fields[3]
| Field | Type |
|---|---|
Work Item IDRequired | choice |
| Queue | object |
Queue IDRequired | choice |
| Key | text |
| Entered At | date |
| Routed | object |
| Accepted | object |
| Resource | object |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Type | text |
| Attributes | object |
| Resource type | text |
| Status | text |
| Paused | boolean |
| Channel | text |
| First enter queue at | date |
| Queued count | number |
| Priority | number |
| Item size | number |
| Ivr | object |
| Updated at | date |
| Relationships | object |
| Org | object |
| Resource | object |
| Last revision | object |
| Queue | object |
| Links | object |
| Self | text |
Update an AttachmentAction
Update Conversation AttributesAction
Input fields[3]
| Field | Type |
|---|---|
Conversation IDRequired | choice |
| External ID | text |
| Name | text |
| Direction | choice |
| Priority (1-5) | number |
| Satisfaction (-1 to 1) | number |
| Status | choice |
| Reply Channel | text |
| Sub Status | text |
| Snooze | object |
| Time | date |
StatusRequired | choice |
| Tags | array |
| Suggested Shortcuts | array |
| Suggested Tags | array |
15other input fields
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Name | text |
| Channels | array |
| Status | text |
| Message count | number |
| Note count | number |
| Satisfaction | number |
| Created at | date |
| Updated at | date |
| Modified at | date |
| Tags | array |
| Relationships | object |
| Org | object |
| Customer | object |
| Messages | object |
| Created by | object |
| Modified by | object |
| Links | object |
| Self | text |
Update ConversationsAction
Update Customer AttributesAction
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
| Name | text |
| Company | text |
| External ID | text |
| Username | text |
| Signed Up At | date |
| Last Activity At | date |
| Last Customer Activity At | date |
| Last Seen At | date |
| Avatar URL | url |
| External IDs | array |
| Shared External IDs | array |
| Emails | array |
21other input fields
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Name | text |
| Display name | text |
| Display color | text |
| Display icon | text |
| External ID | text |
| External ids | array |
| Shared external ids | array |
| Signed up at | date |
| Avatar URL | text |
| Username | text |
| Relationships | object |
| Org | object |
| Messages | object |
| Modified by | object |
| Links | object |
| Self | text |
Update CustomersAction
Input fields[3]
| Field | Type |
|---|---|
| Customers | array |
Customer IDRequired | choice |
| Replace (Full Update) | boolean |
| Name | text |
| Company | text |
| External ID | text |
| Username | text |
| Signed Up At | date |
| Last Activity At | date |
| Last Customer Activity At | date |
| Last Seen At | date |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Ids | array |
| Context | text |
| Status | text |
| V 2 | boolean |
| Payload | object |
| Created at | date |
| Updated at | date |
| Completed | boolean |
| Relationships | object |
| Org | object |
| Created by | object |
| Links | object |
| Self | text |
Update Message AttributesAction
Input fields[3]
| Field | Type |
|---|---|
Message IDRequired | choice |
| Conversation ID | choice |
| External ID | text |
| Preview | text |
| Subject | text |
| Status | choice |
| Error | object |
| Status | number |
| Code | text |
| Title | text |
| Detail | text |
| Source (Dynamic Object) | text |
| Meta (Dynamic Object) | text |
| Links (Dynamic Object) | text |
| Error At | date |
| Sent At | date |
| Size | number |
| Attachments | array |
| Meta (Dynamic Object) | text |
| Custom (Raw JSON) | text |
| Related | text |
7other input fields
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| External ID | text |
| Channel | text |
| App | text |
| Size | number |
| Direction | text |
| Preview | text |
| Sentiment | object |
| Meta | object |
| Status | text |
| Lang | text |
| Relationships | object |
| Org | object |
| Modified by | object |
| Customer | object |
| Conversation | object |
| Links | object |
| Self | text |
| Related | text |
Update Note AttributesAction
Input fields[3]
| Field | Type |
|---|---|
Note IDRequired | choice |
| Conversation ID | choice |
| External ID | text |
| Body (1-10240 chars) | text |
| User Mentions | array |
| Deleted | boolean |
| Attachments | array |
| Created At | date |
| Modified At | date |
| Updated At | date |
| Created By | choice |
| Modified By | choice |
| Language | text |
Output fields[3]
| Field | Type |
|---|---|
| Type | text |
| ID | text |
| Attributes | object |
| Body | text |
| Created at | date |
| Updated at | date |
| Relationships | object |
| Org | object |
| Customer | object |
| Created by | object |
| Conversation | object |
| User mentions | object |
| Links | object |
| Self | text |
Templates
Look for Kustomer templates in the WEXTL template library.
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- CharlaAI chatbot and live-chat platform for contacts, articles, and conversations.
References
- WEXTL® Kustomer Source Code connector implementation.
- Our users use cases and automations.
- Official API Documentation for Kustomer.
- WEXTL® visual workflow builder data.
Last updated: Jul 24, 2026 18:11