About this integration
Customer support platform for conversations, helpdesk workflows, and messaging.
There are 5 triggers, 25 search modules and 14 actions available. The integration connects via basic authentication.
How to connect
The credential form asks for Brand, Email, and API Token.
Prefer the interactive builder form? Open it on the app page.
Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.
| Field | Type | Help |
|---|---|---|
BrandRequired | text | You can find your brand host domain on the Brand Settings page. It is used in the URL, for example: https://{brand}.reamaze.io |
EmailRequired | Reamaze acccount email | |
API TokenRequired | password | Generate an API token by navigating to Account → Developer → API Tokens, then click the Generate New Token button. |
Use it in workflow automation
Start with Watch Articles, then add Create a Contact.
The canvas below runs Watch Articles into Create a Contact — watch the video, then drop a node onto the canvas.
Select the Watch Articles trigger and the workflow fires automatically when the event occurs — no polling required.
Then add Create a Contact as the next node. Branch, filter, or hand off to other integrations from there.
The integration includes 19 ready-made modules for support work — each run logs its inputs and outputs for debugging.
Reamaze workflow on the canvas: Watch Articles then Create a Contact
Triggers, searches and actions
Open any Reamaze trigger, search, or action to see its inputs and outputs — 5 triggers, 25 searchs, 14 actions.
Triggers
Use one of 5 triggers to kick off a workflow as soon as an event occurs in the app.
- Watch Articles
- Watch Channels
- Watch Conversations
- Watch Messages
- Watch Staff
Searches
This integration includes 25 search modules for looking data up mid-run.
- Create a Contact Identity
- Create a Contact Note
- Get a Channel
- Get a Channel Summary Report
- Get a Conversation
20more searches
Actions
Take action during a run with 14 available modules that write data back into the app.
- Create a Contact
- Create a Conversation
- Create a Message
- Create an Article
- Create an Incident
9more actions
Explore the fields available for each Reamaze trigger, search, and action.
Triggers
Output fields
| Field | Type |
|---|---|
Title | text |
Body | text |
Slug | text |
Status | number |
Created at | date |
Updated at | date |
URL | text |
Author | object |
Name | text |
Email | text |
Topic | object |
Name | text |
Slug | text |
Output fields
| Field | Type |
|---|---|
Name | text |
Slug | text |
Email | text |
Created at | date |
Updated at | date |
Channel | number |
Visibility | number |
Spam filter enabled | boolean |
Reply from origin | boolean |
Verified | boolean |
Verification email | text |
Last verified | date |
Settings reply from name | text |
Settings signature | text |
Brand | object |
Name | text |
URL | text |
Output fields
| Field | Type |
|---|---|
Subject | text |
Slug | text |
Status | number |
Created at | date |
Tag list | array |
Message | object |
Body | text |
Last customer message | object |
Body | text |
Created at | text |
Author | object |
Name | text |
Email | text |
Assignee | text |
Category | object |
Name | text |
Slug | text |
Email | text |
Channel | number |
Followers | array |
Output fields
| Field | Type |
|---|---|
Body | text |
Visibility | number |
Origin | number |
Origin ID | text |
Created at | date |
User | object |
Name | text |
Email | text |
Recipients | array |
Attachments | array |
Conversation | object |
Subject | text |
Slug | text |
Created at | text |
Category | object |
Output fields
| Field | Type |
|---|---|
Name | text |
Created at | date |
Email | text |
Role | object |
Searches
Input fields
| Field | Type |
|---|---|
Contact EmailRequired | choice |
TypeRequired | choice |
IdentifierRequired | text |
Output fields
| Field | Type |
|---|---|
Type | text |
Identifier | text |
Input fields
| Field | Type |
|---|---|
Contact EmailRequired | choice |
BodyRequired | text |
Output fields
| Field | Type |
|---|---|
ID | number |
Note | text |
Created at | date |
Updated at | date |
Creator | object |
Name | text |
Email | text |
Input fields
| Field | Type |
|---|---|
Channel IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Name | text |
Slug | text |
Email | text |
Created at | date |
Updated at | date |
Channel | number |
Visibility | number |
Spam filter enabled | boolean |
Reply from origin | boolean |
Verified | boolean |
Verification email | text |
Last verified | date |
Settings reply from name | text |
Settings signature | text |
Brand | object |
Name | text |
URL | text |
Input fields
| Field | Type |
|---|---|
Start Date | date |
End Date | date |
Output fields
| Field | Type |
|---|---|
Channels | object |
12345 | object |
Start date | date |
End date | date |
Input fields
| Field | Type |
|---|---|
Conversation IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Subject | text |
Slug | text |
Status | number |
Created at | date |
Tag list | array |
Message | object |
Body | text |
Last customer message | object |
Body | text |
Created at | text |
Author | object |
Name | text |
Email | text |
Assignee | text |
Category | object |
Name | text |
Slug | text |
Email | text |
Channel | number |
Followers | array |
Input fields
| Field | Type |
|---|---|
Article IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Title | text |
Body | text |
Slug | text |
Status | number |
Created at | date |
Updated at | date |
URL | text |
Author | object |
Name | text |
Email | text |
Topic | object |
Name | text |
Slug | text |
Input fields
| Field | Type |
|---|---|
Incident IDRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | text |
Title | text |
Created at | date |
Updated at | date |
Status | text |
Updates | array |
Incidents systems | array |
Input fields
| Field | Type |
|---|---|
Response Template IDRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Body | text |
Response template group | object |
ID | number |
Name | text |
Input fields
| Field | Type |
|---|---|
Start Date | date |
End Date | date |
Output fields
| Field | Type |
|---|---|
Response times | object |
2020 11 19 | number |
2020 11 20 | number |
Summary | object |
Averages | object |
Trends | object |
Ratio | object |
Start date | date |
End date | date |
Input fields
| Field | Type |
|---|---|
Start Date | date |
End Date | date |
Output fields
| Field | Type |
|---|---|
Report | object |
John doe | object |
Start date | date |
End date | date |
Input fields
| Field | Type |
|---|---|
Start Date | date |
End Date | date |
Output fields
| Field | Type |
|---|---|
Tags | object |
Red | number |
Blue | number |
Start date | text |
End date | text |
Input fields
| Field | Type |
|---|---|
Start Date | date |
End Date | date |
Output fields
| Field | Type |
|---|---|
Conversation counts | object |
2017 07 19 | number |
2017 07 20 | number |
Start date | date |
End date | date |
Input fields
| Field | Type |
|---|---|
Status | choice |
Search Query | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
Title | text |
Body | text |
Slug | text |
Status | number |
Created at | date |
Updated at | date |
URL | text |
Author | object |
Name | text |
Email | text |
Topic | object |
Name | text |
Slug | text |
Input fields
| Field | Type |
|---|---|
ChannelRequired | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Name | text |
Slug | text |
Email | text |
Created at | date |
Updated at | date |
Channel | number |
Visibility | number |
Spam filter enabled | boolean |
Reply from origin | boolean |
Verified | boolean |
Verification email | text |
Last verified | date |
Settings reply from name | text |
Settings signature | text |
Brand | object |
Name | text |
URL | text |
Input fields
| Field | Type |
|---|---|
Contact EmailRequired | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Type | text |
Identifier | text |
Input fields
| Field | Type |
|---|---|
Contact EmailRequired | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Note | text |
Created at | date |
Updated at | date |
Creator | object |
Name | text |
Email | text |
Input fields
| Field | Type |
|---|---|
Search Query | text |
Data | object |
Key | text |
Value | text |
Sort | choice |
Type | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Name | text |
Email | text |
Friendly name | text |
Notes | array |
Input fields
| Field | Type |
|---|---|
Filter | choice |
For | |
For ID | text |
Sort | choice |
Tag | text |
Category | text |
Data | object |
Key | text |
Value | text |
Start Date | date |
End Date | date |
Limit | number |
Output fields
| Field | Type |
|---|---|
Subject | text |
Slug | text |
Status | number |
Created at | date |
Tag list | array |
Message | object |
Body | text |
Last customer message | object |
Body | text |
Created at | text |
Author | object |
Name | text |
Email | text |
Assignee | text |
Category | object |
Name | text |
Slug | text |
Email | text |
Channel | number |
Followers | array |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | text |
Title | text |
Created at | date |
Updated at | date |
Status | text |
Updates | array |
Incidents systems | array |
Input fields
| Field | Type |
|---|---|
Filter | choice |
Tag | text |
Origin | number |
Page | number |
Sent By | |
Category | text |
Start Date | date |
End Date | date |
Include | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Body | text |
Visibility | number |
Origin | number |
Origin ID | text |
Created at | date |
User | object |
Name | text |
Email | text |
Recipients | array |
Attachments | array |
Conversation | object |
Subject | text |
Slug | text |
Created at | text |
Category | object |
Input fields
| Field | Type |
|---|---|
Query | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Body | text |
Response template group | object |
ID | number |
Name | text |
Input fields
| Field | Type |
|---|---|
Rating | choice |
Assignee ID | text |
Created After | date |
Created Before | date |
Updated After | date |
Updated Before | date |
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | text |
Rating | number |
Comment | text |
User ID | text |
Assignee ID | text |
Conversation ID | text |
Created at | date |
Updated at | date |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
Name | text |
Created at | date |
Email | text |
Role | object |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | text |
Title | text |
Account ID | number |
Brand ID | number |
Created at | date |
Updated at | date |
Status | text |
Active incidents | array |
Input fields
| Field | Type |
|---|---|
Contact EmailRequired | choice |
BodyRequired | text |
Output fields
| Field | Type |
|---|---|
Title | text |
Body | text |
Slug | text |
Status | number |
Created at | date |
Updated at | date |
URL | text |
Author | object |
Name | text |
Email | text |
Topic | object |
Name | text |
Slug | text |
Actions
Input fields
| Field | Type |
|---|---|
IDRequired | text |
Name | text |
Email | |
External Avatar URL | url |
Notes | array |
Note | text |
Customer Data Attributes | array |
Key | text |
Value | text |
Output fields
| Field | Type |
|---|---|
Name | text |
Email | text |
Friendly name | text |
Notes | array |
Input fields
| Field | Type |
|---|---|
SubjectRequired | text |
CategoryRequired | text |
MessageRequired | object |
Body | text |
Recipients | array |
Suppress Notifications | boolean |
Suppress Autoresolve | boolean |
Suppress Surveys | boolean |
Attachment | url |
Attachments | array |
UserRequired | object |
Name | text |
Email | |
Tag List | array |
Tag | text |
Status | choice |
Hold Until | date |
Customer Data Attributes | array |
Key | text |
Value | text |
Assignee | text |
Output fields
| Field | Type |
|---|---|
Subject | text |
Slug | text |
Status | number |
Created at | date |
Tag list | array |
Message | object |
Body | text |
Last customer message | object |
Body | text |
Created at | text |
Author | object |
Name | text |
Email | text |
Assignee | text |
Category | object |
Name | text |
Slug | text |
Email | text |
Channel | number |
Followers | array |
Input fields
| Field | Type |
|---|---|
Conversation IDRequired | choice |
BodyRequired | text |
VisibilityRequired | choice |
User | object |
Email | |
Name | text |
Origin ID | text |
Suppress Notifications | boolean |
Suppress Autoresolve | boolean |
Suppress Surveys | text |
Attachment | url |
Recipients | array |
Recipient | text |
Output fields
| Field | Type |
|---|---|
Name | text |
Email | text |
Friendly name | text |
Notes | array |
Input fields
| Field | Type |
|---|---|
TitleRequired | text |
BodyRequired | text |
StatusRequired | choice |
Output fields
| Field | Type |
|---|---|
Title | text |
Body | text |
Slug | text |
Status | number |
Created at | date |
Updated at | date |
URL | text |
Author | object |
Name | text |
Email | text |
Topic | object |
Name | text |
Slug | text |
Input fields
| Field | Type |
|---|---|
TitleRequired | text |
Updates | array |
Incident Systems | array |
Output fields
| Field | Type |
|---|---|
ID | text |
Title | text |
Created at | date |
Updated at | date |
Status | text |
Updates | array |
Incidents systems | array |
Input fields
| Field | Type |
|---|---|
NameRequired | text |
Body | text |
Is Personal | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Body | text |
Response template group | object |
ID | number |
Name | text |
Input fields
| Field | Type |
|---|---|
NameRequired | text |
EmailRequired | |
PasswordRequired | text |
Output fields
| Field | Type |
|---|---|
Name | text |
Created at | date |
Email | text |
Role | object |
Input fields
| Field | Type |
|---|---|
Contact EmailRequired | choice |
Input fields
| Field | Type |
|---|---|
MethodRequired | choice |
Headers | array |
Header | object |
Query String | array |
Parameter | object |
Body | text |
Output fields
| Field | Type |
|---|---|
Body | text |
Headers | object |
Status code | number |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | choice |
Name | text |
Friendly Name | text |
External Avatar URL | url |
Notes | array |
Note | text |
Customer Data Attributes | array |
Key | text |
Value | text |
Output fields
| Field | Type |
|---|---|
Title | text |
Body | text |
Slug | text |
Status | number |
Created at | date |
Updated at | date |
URL | text |
Author | object |
Name | text |
Email | text |
Topic | object |
Name | text |
Slug | text |
Input fields
| Field | Type |
|---|---|
Conversation IDRequired | choice |
Category | text |
Assignee | object |
Email | |
Tag List | array |
Tag | text |
Status | choice |
Hold Until | date |
Customer Data Attributes | array |
Key | text |
Value | text |
Output fields
| Field | Type |
|---|---|
Subject | text |
Slug | text |
Status | number |
Created at | date |
Tag list | array |
Message | object |
Body | text |
Last customer message | object |
Body | text |
Created at | text |
Author | object |
Name | text |
Email | text |
Assignee | text |
Category | object |
Name | text |
Slug | text |
Email | text |
Channel | number |
Followers | array |
Input fields
| Field | Type |
|---|---|
Article IDRequired | choice |
Title | text |
Body | text |
Output fields
| Field | Type |
|---|---|
Title | text |
Body | text |
Slug | text |
Status | number |
Created at | date |
Updated at | date |
URL | text |
Author | object |
Name | text |
Email | text |
Topic | object |
Name | text |
Slug | text |
Input fields
| Field | Type |
|---|---|
Incident IDRequired | choice |
Title | text |
Updates Attributes | array |
Incidents Systems Attributes | array |
Output fields
| Field | Type |
|---|---|
ID | text |
Title | text |
Created at | date |
Updated at | date |
Status | text |
Updates | array |
Incidents systems | array |
Input fields
| Field | Type |
|---|---|
Response Template IDRequired | choice |
Name | text |
Body | text |
Is Personal | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Body | text |
Response template group | object |
ID | number |
Name | text |