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Reamaze

Customer support platform for conversations, helpdesk workflows, and messaging.

5 triggers25 searches14 actionsPollingAuth: API key

AI-assisted documentation14 min read

This documentation is compiled from our integration source code, internal specs for Reamaze, its official API documentation and anonymized requests logs we collect from our support team[2].

Open Reamaze on WEXTL →

Reamaze requires an active account and an API access token from your account settings to connect — both are set up on its own site.[3]

  • BrandtextRequired

    You can find your brand host domain on the Brand Settings page. It is used in the URL, for example: https://{brand}.reamaze.io

    [1]
  • EmailemailRequired

    Reamaze acccount email

    [1]
  • API TokenpasswordRequired

    Generate an API token by navigating to Account → Developer → API Tokens, then click the Generate New Token button.

    [1]
  1. Log in to your WEXTL account, add the Reamaze node module to your workflow, and click Create new credential.
  2. Optional: In the Credential name field, enter a name for the credential.
  3. Enter the authentication credentials you copied from your Reamaze account, or follow the on-screen instructions to create the credential.
  4. If prompted, authenticate your account and confirm access.
  5. If you want to make changes to your credential in the future, follow the steps in Manage credentials →

Notes

Credentials are org-scoped; share them with teammates from the Credentials picker on any of its nodes.For detailed information on connecting an application, see Connect an application →

Watch ArticlesTrigger
Output fields[3]
FieldType
Titletext
Bodytext
Slugtext
Statusnumber
Created atdate
Updated atdate
URLtext
Authorobject
Nametext
Emailtext
Topicobject
Nametext
Slugtext
Watch ChannelsTrigger
Output fields[3]
FieldType
Nametext
Slugtext
Emailtext
Created atdate
Updated atdate
Channelnumber
Visibilitynumber
Spam filter enabledboolean
Reply from originboolean
Verifiedboolean
Verification emailtext
Last verifieddate
Settings reply from nametext
Settings signaturetext
Brandobject
Nametext
URLtext
Watch ConversationsTrigger
Output fields[3]
FieldType
Subjecttext
Slugtext
Statusnumber
Created atdate
Tag listarray
Messageobject
Bodytext
Last customer messageobject
Bodytext
Created attext
Authorobject
Nametext
Emailtext
Assigneetext
Categoryobject
Nametext
Slugtext
Emailtext
Channelnumber
Followersarray
Watch MessagesTrigger
Output fields[3]
FieldType
Bodytext
Visibilitynumber
Originnumber
Origin IDtext
Created atdate
Userobject
Nametext
Emailtext
Recipientsarray
Attachmentsarray
Conversationobject
Subjecttext
Slugtext
Created attext
Categoryobject
Watch StaffTrigger
Output fields[3]
FieldType
Nametext
Created atdate
Emailtext
Roleobject
Create a Contact IdentitySearch
Input fields[3]
FieldType
Contact EmailRequired
choice
TypeRequired
choice
IdentifierRequired
text
Output fields[3]
FieldType
Typetext
Identifiertext
Create a Contact NoteSearch
Input fields[3]
FieldType
Contact EmailRequired
choice
BodyRequired
text
Output fields[3]
FieldType
IDnumber
Notetext
Created atdate
Updated atdate
Creatorobject
Nametext
Emailtext
Get a ChannelAction
Input fields[3]
FieldType
Channel IDRequired
choice
Output fields[3]
FieldType
Nametext
Slugtext
Emailtext
Created atdate
Updated atdate
Channelnumber
Visibilitynumber
Spam filter enabledboolean
Reply from originboolean
Verifiedboolean
Verification emailtext
Last verifieddate
Settings reply from nametext
Settings signaturetext
Brandobject
Nametext
URLtext
Get a Channel Summary ReportAction
Input fields[3]
FieldType
Start Datedate
End Datedate
Output fields[3]
FieldType
Channelsobject
12345object
Start datedate
End datedate
Get a ConversationAction
Input fields[3]
FieldType
Conversation IDRequired
choice
Output fields[3]
FieldType
Subjecttext
Slugtext
Statusnumber
Created atdate
Tag listarray
Messageobject
Bodytext
Last customer messageobject
Bodytext
Created attext
Authorobject
Nametext
Emailtext
Assigneetext
Categoryobject
Nametext
Slugtext
Emailtext
Channelnumber
Followersarray
Get a Response TemplateAction
Input fields[3]
FieldType
Response Template IDRequired
choice
Output fields[3]
FieldType
IDnumber
Nametext
Bodytext
Response template groupobject
IDnumber
Nametext
Get a Response Time ReportAction
Input fields[3]
FieldType
Start Datedate
End Datedate
Output fields[3]
FieldType
Response timesobject
2020 11 19number
2020 11 20number
Summaryobject
Averagesobject
Trendsobject
Ratioobject
Start datedate
End datedate
Get a Staff ReportAction
Input fields[3]
FieldType
Start Datedate
End Datedate
Output fields[3]
FieldType
Reportobject
John doeobject
Start datedate
End datedate
Get a Tags ReportAction
Input fields[3]
FieldType
Start Datedate
End Datedate
Output fields[3]
FieldType
Tagsobject
Rednumber
Bluenumber
Start datetext
End datetext
Get a Volume ReportAction
Input fields[3]
FieldType
Start Datedate
End Datedate
Output fields[3]
FieldType
Conversation countsobject
2017 07 19number
2017 07 20number
Start datedate
End datedate
Get an ArticleAction
Input fields[3]
FieldType
Article IDRequired
choice
Output fields[3]
FieldType
Titletext
Bodytext
Slugtext
Statusnumber
Created atdate
Updated atdate
URLtext
Authorobject
Nametext
Emailtext
Topicobject
Nametext
Slugtext
Get an IncidentAction
Input fields[3]
FieldType
Incident IDRequired
choice
Output fields[3]
FieldType
IDtext
Titletext
Created atdate
Updated atdate
Statustext
Updatesarray
Incidents systemsarray
List ArticlesSearch
Input fields[3]
FieldType
Statuschoice
Search Querytext
Limitnumber
Output fields[3]
FieldType
Titletext
Bodytext
Slugtext
Statusnumber
Created atdate
Updated atdate
URLtext
Authorobject
Nametext
Emailtext
Topicobject
Nametext
Slugtext
List ChannelsSearch
Input fields[3]
FieldType
ChannelRequired
choice
Limitnumber
Output fields[3]
FieldType
Nametext
Slugtext
Emailtext
Created atdate
Updated atdate
Channelnumber
Visibilitynumber
Spam filter enabledboolean
Reply from originboolean
Verifiedboolean
Verification emailtext
Last verifieddate
Settings reply from nametext
Settings signaturetext
Brandobject
Nametext
URLtext
List Contact IdentitiesSearch
Input fields[3]
FieldType
Contact EmailRequired
choice
Limitnumber
Output fields[3]
FieldType
Typetext
Identifiertext
List Contact NotesSearch
Input fields[3]
FieldType
Contact EmailRequired
choice
Limitnumber
Output fields[3]
FieldType
IDnumber
Notetext
Created atdate
Updated atdate
Creatorobject
Nametext
Emailtext
List ContactsSearch
Input fields[3]
FieldType
Search Querytext
Dataobject
Keytext
Valuetext
Sortchoice
Typechoice
Limitnumber
Output fields[3]
FieldType
Nametext
Emailtext
Friendly nametext
Notesarray
List ConversationsSearch
Input fields[3]
FieldType
Filterchoice
Foremail
For IDtext
Sortchoice
Tagtext
Categorytext
Dataobject
Keytext
Valuetext
Start Datedate
End Datedate
Limitnumber
Output fields[3]
FieldType
Subjecttext
Slugtext
Statusnumber
Created atdate
Tag listarray
Messageobject
Bodytext
Last customer messageobject
Bodytext
Created attext
Authorobject
Nametext
Emailtext
Assigneetext
Categoryobject
Nametext
Slugtext
Emailtext
Channelnumber
Followersarray
List IncidentsSearch
Input fields[3]
FieldType
Limitnumber
Output fields[3]
FieldType
IDtext
Titletext
Created atdate
Updated atdate
Statustext
Updatesarray
Incidents systemsarray
List MessagesSearch
Input fields[3]
FieldType
Filterchoice
Tagtext
Originnumber
Pagenumber
Sent Byemail
Categorytext
Start Datedate
End Datedate
Includechoice
Limitnumber
Output fields[3]
FieldType
Bodytext
Visibilitynumber
Originnumber
Origin IDtext
Created atdate
Userobject
Nametext
Emailtext
Recipientsarray
Attachmentsarray
Conversationobject
Subjecttext
Slugtext
Created attext
Categoryobject
List Response TemplatesSearch
Input fields[3]
FieldType
Querytext
Limitnumber
Output fields[3]
FieldType
IDnumber
Nametext
Bodytext
Response template groupobject
IDnumber
Nametext
List Satisfaction RatingsSearch
Input fields[3]
FieldType
Ratingchoice
Assignee IDtext
Created Afterdate
Created Beforedate
Updated Afterdate
Updated Beforedate
Limitnumber
Output fields[3]
FieldType
IDtext
Ratingnumber
Commenttext
User IDtext
Assignee IDtext
Conversation IDtext
Created atdate
Updated atdate
List StaffSearch
Input fields[3]
FieldType
Limitnumber
Output fields[3]
FieldType
Nametext
Created atdate
Emailtext
Roleobject
List SystemsSearch
Input fields[3]
FieldType
Limitnumber
Output fields[3]
FieldType
IDtext
Titletext
Account IDnumber
Brand IDnumber
Created atdate
Updated atdate
Statustext
Active incidentsarray
Update a Contact NoteSearch
Input fields[3]
FieldType
Contact EmailRequired
choice
BodyRequired
text
Output fields[3]
FieldType
Titletext
Bodytext
Slugtext
Statusnumber
Created atdate
Updated atdate
URLtext
Authorobject
Nametext
Emailtext
Topicobject
Nametext
Slugtext
Create a ContactAction
Input fields[3]
FieldType
IDRequired
text
Nametext
Emailemail
External Avatar URLurl
Notesarray
Notetext
Customer Data Attributesarray
Keytext
Valuetext
Output fields[3]
FieldType
Nametext
Emailtext
Friendly nametext
Notesarray
Create a ConversationAction
Input fields[3]
FieldType
SubjectRequired
text
CategoryRequired
text
MessageRequired
object
Bodytext
Recipientsarray
Suppress Notificationsboolean
Suppress Autoresolveboolean
Suppress Surveysboolean
Attachmenturl
Attachmentsarray
UserRequired
object
Nametext
Emailemail
Tag Listarray
Tagtext
Statuschoice
Hold Untildate
Customer Data Attributesarray
Keytext
Valuetext
Assigneetext
Output fields[3]
FieldType
Subjecttext
Slugtext
Statusnumber
Created atdate
Tag listarray
Messageobject
Bodytext
Last customer messageobject
Bodytext
Created attext
Authorobject
Nametext
Emailtext
Assigneetext
Categoryobject
Nametext
Slugtext
Emailtext
Channelnumber
Followersarray
Create a MessageAction
Input fields[3]
FieldType
Conversation IDRequired
choice
BodyRequired
text
VisibilityRequired
choice
Userobject
Emailemail
Nametext
Origin IDtext
Suppress Notificationsboolean
Suppress Autoresolveboolean
Suppress Surveystext
Attachmenturl
Recipientsarray
Recipienttext
Output fields[3]
FieldType
Nametext
Emailtext
Friendly nametext
Notesarray
Create a Response TemplateAction
Input fields[3]
FieldType
NameRequired
text
Bodytext
Is Personalchoice
Output fields[3]
FieldType
IDnumber
Nametext
Bodytext
Response template groupobject
IDnumber
Nametext
Create a Staff UserAction
Input fields[3]
FieldType
NameRequired
text
EmailRequired
email
PasswordRequired
text
Output fields[3]
FieldType
Nametext
Created atdate
Emailtext
Roleobject
Create an ArticleAction
Input fields[3]
FieldType
TitleRequired
text
BodyRequired
text
StatusRequired
choice
Output fields[3]
FieldType
Titletext
Bodytext
Slugtext
Statusnumber
Created atdate
Updated atdate
URLtext
Authorobject
Nametext
Emailtext
Topicobject
Nametext
Slugtext
Create an IncidentAction
Input fields[3]
FieldType
TitleRequired
text
Updatesarray
Incident Systemsarray
Output fields[3]
FieldType
IDtext
Titletext
Created atdate
Updated atdate
Statustext
Updatesarray
Incidents systemsarray
Delete a Contact NoteAction
Input fields[3]
FieldType
Contact EmailRequired
choice
Make an API Calluniversal
Input fields[3]
FieldType
MethodRequired
choice
Headersarray
Headerobject
Query Stringarray
Parameterobject
Bodytext
Output fields[3]
FieldType
Bodytext
Headersobject
Status codenumber
Update a ContactAction
Input fields[3]
FieldType
Contact IDRequired
choice
Nametext
Friendly Nametext
External Avatar URLurl
Notesarray
Notetext
Customer Data Attributesarray
Keytext
Valuetext
Output fields[3]
FieldType
Titletext
Bodytext
Slugtext
Statusnumber
Created atdate
Updated atdate
URLtext
Authorobject
Nametext
Emailtext
Topicobject
Nametext
Slugtext
Update a ConversationAction
Input fields[3]
FieldType
Conversation IDRequired
choice
Categorytext
Assigneeobject
Emailemail
Tag Listarray
Tagtext
Statuschoice
Hold Untildate
Customer Data Attributesarray
Keytext
Valuetext
Output fields[3]
FieldType
Subjecttext
Slugtext
Statusnumber
Created atdate
Tag listarray
Messageobject
Bodytext
Last customer messageobject
Bodytext
Created attext
Authorobject
Nametext
Emailtext
Assigneetext
Categoryobject
Nametext
Slugtext
Emailtext
Channelnumber
Followersarray
Update a Response TemplateAction
Input fields[3]
FieldType
Response Template IDRequired
choice
Nametext
Bodytext
Is Personalchoice
Output fields[3]
FieldType
IDnumber
Nametext
Bodytext
Response template groupobject
IDnumber
Nametext
Update an ArticleAction
Input fields[3]
FieldType
Article IDRequired
choice
Titletext
Bodytext
Output fields[3]
FieldType
Titletext
Bodytext
Slugtext
Statusnumber
Created atdate
Updated atdate
URLtext
Authorobject
Nametext
Emailtext
Topicobject
Nametext
Slugtext
Update an IncidentAction
Input fields[3]
FieldType
Incident IDRequired
choice
Titletext
Updates Attributesarray
Incidents Systems Attributesarray
Output fields[3]
FieldType
IDtext
Titletext
Created atdate
Updated atdate
Statustext
Updatesarray
Incidents systemsarray

Look for Reamaze templates in the WEXTL template library.

Browse templates →
  1. WEXTL® Reamaze Source Code connector implementation.
  2. Our users use cases and automations.
  3. Official API Documentation for Reamaze.
  4. WEXTL® visual workflow builder data.

Last updated: Jul 24, 2026 18:12