Requirements
To use Zendesk on WEXTL you need an active account and OAuth client credentials, granted by signing in with your account.[3]
Get your Zendesk credentials
Credential type option 1
Zendesk - Secondary
You’ll be redirected to sign in and approve access — your password is never shared with WEXTL.
- SubdomaintextRequired
Login into your account and copy your domain from your browser tab.
[1] - Client IDtextRequired
Log in to your Admin Center → Apps and integrations → APIs → OAuth clients → Add OAuth client, enter your app details, and save it to receive your Client ID and Client Secret.
[1] - Client SecretpasswordRequired
Copy your Client Secret from the OAuth client details page immediately after creating the client.
[1]
Integration requests 34 permissions:
readwriteimpersonatetickets:readtickets:writeusers:readusers:writeauditlogs:readorganizations:readorganizations:writehc:readhc:writeapps:readapps:writetriggers:readtriggers:writeautomations:readautomations:writetargets:readtargets:writewebhooks:readwebhooks:writemacros:readmacros:writerequests:readrequests:writesatisfaction_ratings:readsatisfaction_ratings:writedynamic_content:readdynamic_content:writeany_channel:writeweb_widget:writeunrestricted:readunrestricted:write
Credential type option 2
Zendesk - Primary
Connect Zendesk in WEXTL
- Log in to your WEXTL account, add the Zendesk node module to your workflow, and click Create new credential.
- Optional: In the Credential name field, enter a name for the credential.
- Enter the authentication credentials you copied from your Zendesk account, or follow the on-screen instructions to create the credential.
- If prompted, authenticate your account and confirm access.
- If you want to make changes to your credential in the future, follow the steps in Manage credentials →
Notes
Credentials are org-scoped; share them with teammates from the Credentials picker on any of its nodes.For detailed information on connecting an application, see Connect an application →
Zendesk node modules
The list below is a reference of every Zendesk node module the integration supports. You will be able to pick any of them on the workflow canvas while building automations.
Open any Zendesk node module below to inspect its input parameters, outputs, and connection requirements.
Watch CommentsTrigger
Output fields[3]
| Field | Type |
|---|---|
| Attachments | array |
| Audit ID | number |
| Author ID | number |
| Body | text |
| Created at | date |
| ID | number |
| Metadata | object |
| System | object |
| Via | object |
| Public | boolean |
| Type | text |
Watch GroupsTrigger
Output fields[3]
| Field | Type |
|---|---|
| Created at | date |
| Default | boolean |
| Deleted | boolean |
| Description | text |
| ID | number |
| Is public | boolean |
| Name | text |
| Updated at | date |
| URL | url |
Watch Organization TicketsTrigger
Output fields[3]
| Field | Type |
|---|---|
| Assignee ID | number |
| Collaborator ids | array |
| Created at | date |
| Custom fields | array |
| Custom status ID | number |
| Description | text |
| Due at | date |
| External ID | text |
| Follower ids | array |
| From messaging channel | boolean |
| Generated timestamp | date |
| Group ID | number |
| Has incidents | boolean |
| ID | number |
| Organization ID | number |
| Priority | text |
| Problem ID | number |
| Raw subject | text |
| Recipient | text |
11other output fields
Watch OrganizationsTrigger
Output fields[3]
| Field | Type |
|---|---|
| Created at | date |
| Details | text |
| Domain names | array |
| External ID | text |
| Group ID | number |
| ID | number |
| Name | text |
| Notes | text |
| Organization fields | object |
| Datepudding | text |
| Org field 1 | text |
| Org field 2 | text |
| Shared comments | boolean |
| Shared tickets | boolean |
| Tags | array |
| Updated at | date |
| URL | url |
Watch RequestsTrigger
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| URL | url |
| Subject | text |
| Status | text |
| Priority | text |
| Type | text |
| Description | text |
| Requester | object |
| Name | text |
| text | |
| Created at | date |
| Updated at | date |
Watch SchedulesTrigger
Output fields[3]
| Field | Type |
|---|---|
| Created at | date |
| ID | number |
| Intervals | array |
| Name | text |
| Time zone | time |
| Updated at | date |
Watch TicketsTrigger
Output fields[3]
| Field | Type |
|---|---|
| Assignee ID | number |
| Collaborator ids | array |
| Created at | date |
| Custom fields | array |
| Custom status ID | number |
| Description | text |
| Due at | date |
| External ID | text |
| Follower ids | array |
| From messaging channel | boolean |
| Generated timestamp | date |
| Group ID | number |
| Has incidents | boolean |
| ID | number |
| Organization ID | number |
| Priority | text |
| Problem ID | number |
| Raw subject | text |
| Recipient | text |
11other output fields
Watch UsersTrigger
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| URL | url |
| Name | text |
| Created at | date |
| Updated at | date |
| Time zone | time |
| Role | text |
| Active | boolean |
| Verified | boolean |
Get a GroupAction
Get a RequestAction
Get a ScheduleAction
Get a TicketAction
Input fields[3]
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
| Assignee ID | number |
| Collaborator ids | array |
| Created at | date |
| Custom fields | array |
| Custom status ID | number |
| Description | text |
| Due at | date |
| External ID | text |
| Follower ids | array |
| From messaging channel | boolean |
| Generated timestamp | date |
| Group ID | number |
| Has incidents | boolean |
| ID | number |
| Organization ID | number |
| Priority | text |
| Problem ID | number |
| Raw subject | text |
| Recipient | text |
11other output fields
Get a Ticket FieldAction
Input fields[3]
| Field | Type |
|---|---|
Ticket Field IDRequired | choice |
| Creator | boolean |
Output fields[3]
| Field | Type |
|---|---|
| Active | boolean |
| Agent can edit | boolean |
| Agent description | text |
| Collapsed for agents | boolean |
| Created at | date |
| Description | text |
| Editable in portal | boolean |
| ID | number |
| Position | number |
| Raw description | text |
| Raw title | text |
| Raw title in portal | text |
| Regexp for validation | text |
| Removable | boolean |
| Required | boolean |
| Required in portal | boolean |
| Tag | text |
| Title | text |
| Title in portal | text |
4other output fields
Get a Ticket Field OptionAction
Get a Ticket FormAction
Input fields[3]
| Field | Type |
|---|---|
Ticket Form IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
| Active | boolean |
| Agent conditions | array |
| Created at | date |
| Default | boolean |
| Deleted at | date |
| Display name | text |
| End user conditions | array |
| End user visible | boolean |
| ID | number |
| In all brands | boolean |
| Name | text |
| Position | number |
| Raw display name | text |
| Raw name | text |
| Restricted brand ids | array |
| Ticket field ids | array |
| Updated at | date |
| URL | url |
Get a UserAction
Get a User ProfileAction
Get an OrganizationAction
Input fields[3]
| Field | Type |
|---|---|
Organization IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
| Created at | date |
| Details | text |
| Domain names | array |
| External ID | text |
| Group ID | number |
| ID | number |
| Name | text |
| Notes | text |
| Organization fields | object |
| Datepudding | text |
| Org field 1 | text |
| Org field 2 | text |
| Shared comments | boolean |
| Shared tickets | boolean |
| Tags | array |
| Updated at | date |
| URL | url |
List GroupsSearch
List Organization TicketsSearch
Input fields[3]
| Field | Type |
|---|---|
Organization IDRequired | choice |
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| Assignee ID | number |
| Collaborator ids | array |
| Created at | date |
| Custom fields | array |
| Custom status ID | number |
| Description | text |
| Due at | date |
| External ID | text |
| Follower ids | array |
| From messaging channel | boolean |
| Generated timestamp | date |
| Group ID | number |
| Has incidents | boolean |
| ID | number |
| Organization ID | number |
| Priority | text |
| Problem ID | number |
| Raw subject | text |
| Recipient | text |
11other output fields
List OrganizationsSearch
List RequestsSearch
List SchedulesSearch
List Ticket CommentsSearch
List Ticket Field OptionsSearch
List Ticket FieldsSearch
Input fields[3]
| Field | Type |
|---|---|
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| Active | boolean |
| Agent can edit | boolean |
| Agent description | text |
| Collapsed for agents | boolean |
| Created at | date |
| Description | text |
| Editable in portal | boolean |
| ID | number |
| Position | number |
| Raw description | text |
| Raw title | text |
| Raw title in portal | text |
| Regexp for validation | text |
| Removable | boolean |
| Required | boolean |
| Required in portal | boolean |
| Tag | text |
| Title | text |
| Title in portal | text |
4other output fields
List Ticket FormsSearch
Input fields[3]
| Field | Type |
|---|---|
Ticket IDRequired | choice |
| Sort | choice |
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| Active | boolean |
| Agent conditions | array |
| Created at | date |
| Default | boolean |
| Deleted at | date |
| Display name | text |
| End user conditions | array |
| End user visible | boolean |
| ID | number |
| In all brands | boolean |
| Name | text |
| Position | number |
| Raw display name | text |
| Raw name | text |
| Restricted brand ids | array |
| Ticket field ids | array |
| Updated at | date |
| URL | url |
List TicketsSearch
Input fields[3]
| Field | Type |
|---|---|
| Sort | choice |
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| Assignee ID | number |
| Collaborator ids | array |
| Created at | date |
| Custom fields | array |
| Custom status ID | number |
| Description | text |
| Due at | date |
| External ID | text |
| Follower ids | array |
| From messaging channel | boolean |
| Generated timestamp | date |
| Group ID | number |
| Has incidents | boolean |
| ID | number |
| Organization ID | number |
| Priority | text |
| Problem ID | number |
| Raw subject | text |
| Recipient | text |
11other output fields
List User ProfilesSearch
List UsersSearch
Attach FileAction
Bulk Create TicketsAction
Bulk Update TicketsAction
Clone a Ticket FormAction
Input fields[3]
| Field | Type |
|---|---|
Ticket Form IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
| Active | boolean |
| Agent conditions | array |
| Created at | date |
| Default | boolean |
| Deleted at | date |
| Display name | text |
| End user conditions | array |
| End user visible | boolean |
| ID | number |
| In all brands | boolean |
| Name | text |
| Position | number |
| Raw display name | text |
| Raw name | text |
| Restricted brand ids | array |
| Ticket field ids | array |
| Updated at | date |
| URL | url |
Create a GroupAction
Create a RequestAction
Create a ScheduleAction
Create a TicketAction
Input fields[3]
| Field | Type |
|---|---|
PriorityRequired | text |
SubjectRequired | text |
| Comment | object |
| Body | text |
Output fields[3]
| Field | Type |
|---|---|
| Assignee ID | number |
| Collaborator ids | array |
| Created at | date |
| Custom fields | array |
| Custom status ID | number |
| Description | text |
| Due at | date |
| External ID | text |
| Follower ids | array |
| From messaging channel | boolean |
| Generated timestamp | date |
| Group ID | number |
| Has incidents | boolean |
| ID | number |
| Organization ID | number |
| Priority | text |
| Problem ID | number |
| Raw subject | text |
| Recipient | text |
11other output fields
Create a Ticket FieldAction
Input fields[3]
| Field | Type |
|---|---|
TitleRequired | text |
| Description | text |
| Agent Description | text |
| Active | boolean |
| Type | choice |
| Custom Field Options | array |
| Editable in Portal | boolean |
| Position | number |
| Required | boolean |
| Required in Portal | boolean |
| Collapsed for Agents | boolean |
| Visible in Portal | boolean |
Output fields[3]
| Field | Type |
|---|---|
| Active | boolean |
| Agent can edit | boolean |
| Agent description | text |
| Collapsed for agents | boolean |
| Created at | date |
| Description | text |
| Editable in portal | boolean |
| ID | number |
| Position | number |
| Raw description | text |
| Raw title | text |
| Raw title in portal | text |
| Regexp for validation | text |
| Removable | boolean |
| Required | boolean |
| Required in portal | boolean |
| Tag | text |
| Title | text |
| Title in portal | text |
4other output fields
Create a Ticket FormAction
Input fields[3]
| Field | Type |
|---|---|
NameRequired | text |
End User VisibleRequired | boolean |
Display NameRequired | text |
PositionRequired | number |
ActiveRequired | boolean |
In All BrandsRequired | boolean |
| Restricted Brand IDs | array |
| Brand ID | number |
| Ticket Field IDs | choice |
| Agent Conditions | array |
| End User Conditions | array |
| Default | boolean |
Output fields[3]
| Field | Type |
|---|---|
| Active | boolean |
| Agent conditions | array |
| Created at | date |
| Default | boolean |
| Deleted at | date |
| Display name | text |
| End user conditions | array |
| End user visible | boolean |
| ID | number |
| In all brands | boolean |
| Name | text |
| Position | number |
| Raw display name | text |
| Raw name | text |
| Restricted brand ids | array |
| Ticket field ids | array |
| Updated at | date |
| URL | url |
Create a UserAction
Input fields[3]
| Field | Type |
|---|---|
EmailRequired | |
NameRequired | text |
| Role | choice |
| Custom Role ID | choice |
| Skip Verification Email | boolean |
| Agent Brand IDs | array |
| Brand ID | number |
| Identities | array |
| Organization | object |
| Name | text |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| URL | url |
| Name | text |
| Created at | date |
| Updated at | date |
| Time zone | time |
| Role | text |
| Active | boolean |
| Verified | boolean |
Create an OrganizationAction
Input fields[3]
| Field | Type |
|---|---|
NameRequired | text |
| Details | text |
| URL | url |
| Domain Names | array |
| Domain Name | text |
| External ID | text |
| Notes | text |
| Shared Comments | boolean |
| Shared Tickets | boolean |
| Tags | array |
| Tag | text |
Output fields[3]
| Field | Type |
|---|---|
| Created at | date |
| Details | text |
| Domain names | array |
| External ID | text |
| Group ID | number |
| ID | number |
| Name | text |
| Notes | text |
| Organization fields | object |
| Datepudding | text |
| Org field 1 | text |
| Org field 2 | text |
| Shared comments | boolean |
| Shared tickets | boolean |
| Tags | array |
| Updated at | date |
| URL | url |
Delete a GroupAction
Input fields[3]
| Field | Type |
|---|---|
Group IDRequired | choice |
Delete a ScheduleAction
Input fields[3]
| Field | Type |
|---|---|
Schedule IDRequired | choice |
Delete a TicketAction
Input fields[3]
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Delete a Ticket FieldAction
Input fields[3]
| Field | Type |
|---|---|
Ticket Field IDRequired | choice |
| Creator | boolean |
Delete a Ticket Field OptionAction
Input fields[3]
| Field | Type |
|---|---|
Ticket Field IDRequired | choice |
Delete a Ticket FormAction
Input fields[3]
| Field | Type |
|---|---|
Ticket Form IDRequired | choice |
Delete a UserAction
Input fields[3]
| Field | Type |
|---|---|
User IDRequired | choice |
Delete a User ProfileAction
Input fields[3]
| Field | Type |
|---|---|
User IDRequired | choice |
Delete an OrganizationAction
Input fields[3]
| Field | Type |
|---|---|
Organization IDRequired | choice |
Make an API Calluniversal
Make Comment PrivateAction
Input fields[3]
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Reorder Ticket FormsAction
Input fields[3]
| Field | Type |
|---|---|
Ticket Form IDsRequired | choice |
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| Active | boolean |
| Agent conditions | array |
| Created at | date |
| Default | boolean |
| Deleted at | date |
| Display name | text |
| End user conditions | array |
| End user visible | boolean |
| ID | number |
| In all brands | boolean |
| Name | text |
| Position | number |
| Raw display name | text |
| Raw name | text |
| Restricted brand ids | array |
| Ticket field ids | array |
| Updated at | date |
| URL | url |
Update a GroupAction
Update a RequestAction
Update a ScheduleAction
Update a TicketAction
Input fields[3]
| Field | Type |
|---|---|
Ticket IDRequired | choice |
| Comment | object |
BodyRequired | text |
| Public | boolean |
| Custom Status ID | number |
| Status | text |
Output fields[3]
| Field | Type |
|---|---|
| Assignee ID | number |
| Collaborator ids | array |
| Created at | date |
| Custom fields | array |
| Custom status ID | number |
| Description | text |
| Due at | date |
| External ID | text |
| Follower ids | array |
| From messaging channel | boolean |
| Generated timestamp | date |
| Group ID | number |
| Has incidents | boolean |
| ID | number |
| Organization ID | number |
| Priority | text |
| Problem ID | number |
| Raw subject | text |
| Recipient | text |
11other output fields
Update a Ticket FieldAction
Input fields[3]
| Field | Type |
|---|---|
Ticket Field IDRequired | choice |
| Creator | boolean |
| Title | text |
| Description | text |
| Agent Description | text |
| Active | boolean |
| Type | choice |
| Custom Field Options | array |
| Editable in Portal | boolean |
| Position | number |
| Required | boolean |
| Required in Portal | boolean |
| Collapsed for Agents | boolean |
| Visible in Portal | boolean |
Output fields[3]
| Field | Type |
|---|---|
| Active | boolean |
| Agent can edit | boolean |
| Agent description | text |
| Collapsed for agents | boolean |
| Created at | date |
| Description | text |
| Editable in portal | boolean |
| ID | number |
| Position | number |
| Raw description | text |
| Raw title | text |
| Raw title in portal | text |
| Regexp for validation | text |
| Removable | boolean |
| Required | boolean |
| Required in portal | boolean |
| Tag | text |
| Title | text |
| Title in portal | text |
4other output fields
Update a Ticket FormAction
Input fields[3]
| Field | Type |
|---|---|
Ticket Form IDRequired | choice |
| Name | text |
| End User Visible | boolean |
| Display Name | text |
| Position | number |
| Active | boolean |
| In All Brands | boolean |
| Restricted Brand IDs | array |
| Brand ID | number |
| Ticket Field IDs | choice |
| Agent Conditions | array |
| End User Conditions | array |
| Default | boolean |
Output fields[3]
| Field | Type |
|---|---|
| Active | boolean |
| Agent conditions | array |
| Created at | date |
| Default | boolean |
| Deleted at | date |
| Display name | text |
| End user conditions | array |
| End user visible | boolean |
| ID | number |
| In all brands | boolean |
| Name | text |
| Position | number |
| Raw display name | text |
| Raw name | text |
| Restricted brand ids | array |
| Ticket field ids | array |
| Updated at | date |
| URL | url |
Update a UserAction
Input fields[3]
| Field | Type |
|---|---|
User IDRequired | choice |
| Name | text |
| Role | choice |
| Custom Role ID | choice |
| Skip Verification Email | boolean |
| Agent Brand IDs | array |
| Brand ID | number |
| Identities | array |
| Organization | object |
| Name | text |
Output fields[3]
| Field | Type |
|---|---|
| ID | number |
| URL | url |
| Name | text |
| Created at | date |
| Updated at | date |
| Time zone | time |
| Role | text |
| Active | boolean |
| Verified | boolean |
Update an OrganizationAction
Input fields[3]
| Field | Type |
|---|---|
Organization IDRequired | choice |
| Name | text |
| Details | text |
| URL | url |
| Domain Names | array |
| Domain Name | text |
| External ID | text |
| Notes | text |
| Shared Comments | boolean |
| Shared Tickets | boolean |
| Tags | array |
| Tag | text |
Output fields[3]
| Field | Type |
|---|---|
| Created at | date |
| Details | text |
| Domain names | array |
| External ID | text |
| Group ID | number |
| ID | number |
| Name | text |
| Notes | text |
| Organization fields | object |
| Datepudding | text |
| Org field 1 | text |
| Org field 2 | text |
| Shared comments | boolean |
| Shared tickets | boolean |
| Tags | array |
| Updated at | date |
| URL | url |
Upsert a Ticket Field OptionAction
Templates
Look for Zendesk templates in the WEXTL template library.
Browse templates →Explore alternative apps
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References
- WEXTL® Zendesk Source Code connector implementation.
- Our users use cases and automations.
- Official API Documentation for Zendesk.
- WEXTL® visual workflow builder data.
Last updated: Aug 15, 2026 01:43