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Jira Service Management

IT service management and help desk software from Atlassian.

3 triggers43 searches31 actionsPollingAuth: API keyAuth: OAuth

AI-assisted documentation21 min read

This documentation is compiled from our integration source code, internal specs for Jira Service Management, its official API documentation and anonymized requests logs we collect from our support team[2].

Open Jira Service Management on WEXTL →

To use Jira Service Management on WEXTL you need an active account and an API access token from your account settings.[3]https://www.atlassian.com/software/jira/service-management

Credential type option 1

Jira Service Management - API Token

  • Site HosttextRequired

    Your Atlassian site address without https://. For example: acme.atlassian.net.

    [1]
  • EmailtextRequired

    The email address of the Atlassian account that owns the API token.

    [1]
  • API TokenpasswordRequired

    Create one at https://id.atlassian.com/manage-profile/security/api-tokens.

    [1]
Credential type option 2

Jira Service Management

You’ll be redirected to sign in and approve access — your password is never shared with WEXTL.

  • Site HosttextRequired

    Your Atlassian site address without https://. For example: acme.atlassian.net. To switch sites, reconnect this connection.

    [1]
  • Client IDtextRequired

    The Client ID of your OAuth 2.0 (3LO) app in the Atlassian developer console (developer.atlassian.com/console/myapps). In the app, set the callback URL to the Callback URL shown in this connection form, and add the API and Jira API permissions with every scope this connection requests.

    [1]
  • Client SecretpasswordRequired

    The Secret of the same Atlassian 3LO app.

    [1]
Integration requests 12 permissions:
Read service desks, request types, customer requests, and their details.Create and update customer requests, comments, approvals, and feedback.Manage customers and customer organizations.Read queues, SLAs, and issue data.Manage request types in service desk projects.Search the knowledge base linked to a service desk.Read request types.Create request types.Read the attachments on requests and comments.Read the comments on requests.Read user details on requests and comments.Receive a refresh token so the connection stays authorized.
  1. Log in to your WEXTL account, add the Jira Service Management node module to your workflow, and click Create new credential.
  2. Optional: In the Credential name field, enter a name for the credential.
  3. Enter the authentication credentials you copied from your Jira Service Management account, or follow the on-screen instructions to create the credential.
  4. If prompted, authenticate your account and confirm access.
  5. If you want to make changes to your credential in the future, follow the steps in Manage credentials →

Notes

Credentials are org-scoped; share them with teammates from the Credentials picker on any of its nodes.For detailed information on connecting an application, see Connect an application →

The list below is a reference of every Jira Service Management node module the integration supports. You will be able to pick any of them on the workflow canvas while building automations.

Open any Jira Service Management node module below to inspect its input parameters, outputs, and connection requirements.

Look for Jira Service Management templates in the WEXTL template library.

Browse templates →
  1. Deskpro[2]AI-powered help desk for tickets, knowledge base, and customer support workflows.
  2. BoldDeskCustomer support help desk platform for managing tickets, live chat, contacts, and approval workflows.
  3. ChatlingAI customer-service agent for chatbot contacts and conversations.
  4. ClinikoPractice management for healthcare providers — appointments, notes, and billing.
  5. DaySmart VetCloud veterinary practice management for scheduling, records, and client communication.
More apps in Support category →
  1. WEXTL® Jira Service Management Source Code connector implementation.
  2. Our users use cases and automations.
  3. Official API Documentation for Jira Service Management.
  4. WEXTL® visual workflow builder data.

Last updated: Sep 29, 2026 09:28

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How we compile these docs — sources, AI's role, and how we verify.