About this integration
Customer support platform for B2B SaaS teams with shared inboxes. This integration exposes its full API as workflow modules.
The integration includes 2 triggers, 8 search modules and 12 actions. Connections use basic authentication.
How to connect
The credential form asks for API Key.
Prefer the interactive builder form? Open it on the app page.
Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.
| Field | Type | Help |
|---|---|---|
API KeyRequired | password | Generate an API token in the dashboard. |
Use it in workflow automation
Start with Watch Contacts, then add Create a Contact.
The canvas below runs Watch Contacts into Create a Contact — watch the video, then drop a node onto the canvas.
Select the Watch Contacts trigger and the workflow fires automatically when the event occurs — no polling required.
Then add Delete a Contact as the next node. Branch, filter, or hand off to other integrations from there.
The integration includes 14 ready-made modules for support work — each run logs its inputs and outputs for debugging.
Pylon workflow on the canvas: Watch Contacts then Delete a Contact
Triggers, searches and actions
Browse every Pylon module field below: 2 triggers, 8 searchs, and 12 actions you can drop onto the canvas.
Triggers
This integration includes 2 triggers — start a workflow the moment something changes in the app.
- Watch Contacts
- Watch Issues
Searches
Use any of 8 search modules to retrieve records without leaving the workflow canvas.
- Get a Contact
- Get an Account
- Get an Issue
- List Accounts
- List Contacts
3more searches
Actions
This integration includes 12 action modules — create, update, or delete records as part of any workflow.
- Create a Contact
- Create an Account
- Create an Account Activity
- Create an Issue
- Create a Task
7more actions
Explore the fields available for each Pylon trigger, search, and action.
Triggers
Output fields
| Field | Type |
|---|---|
Account | object |
ID | text |
Avatar URL | url |
Custom fields | object |
Any additional property | object |
Email | |
Emails | array |
ID | text |
Name | text |
Portal role | text |
Output fields
| Field | Type |
|---|---|
User ID | number |
Email address | |
Name | text |
Date created | date |
Searches
Input fields
| Field | Type |
|---|---|
Contact IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Account ID | choice |
Avatar URL | url |
Custom Fields | array |
Email | |
Name | text |
Portal Role | choice |
Input fields
| Field | Type |
|---|---|
Account IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Channels | array |
Created at | date |
Crm settings | object |
Details | array |
Custom fields | object |
Any additional property | object |
Domain | text |
Domains | array |
External ids | array |
ID | text |
Latest customer activity time | text |
Name | text |
Owner | object |
Email | text |
ID | text |
Primary domain | text |
Tags | array |
Type | text |
Input fields
| Field | Type |
|---|---|
Issue IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Account | object |
ID | text |
Assignee | object |
Email | |
ID | text |
Body HTML | text |
Business hours first response seconds | number |
Business hours resolution seconds | number |
Chat widget info | object |
Page URL | url |
Created at | date |
Csat responses | array |
Custom fields | object |
Any additional property | object |
Customer portal visible | boolean |
External issues | array |
First response seconds | number |
First response time | text |
ID | text |
Latest message time | text |
Link | text |
Number | number |
Number of touches | number |
Requester | object |
Email | text |
ID | text |
Resolution seconds | number |
9other output fields
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
Channels | array |
Created at | date |
Crm settings | object |
Details | array |
Custom fields | object |
Any additional property | object |
Domain | text |
Domains | array |
External ids | array |
ID | text |
Latest customer activity time | text |
Name | text |
Owner | object |
Email | text |
ID | text |
Primary domain | text |
Tags | array |
Type | text |
Input fields
| Field | Type |
|---|---|
Limit | number |
Output fields
| Field | Type |
|---|---|
Account | object |
ID | text |
Avatar URL | url |
Custom fields | object |
Any additional property | object |
Email | |
Emails | array |
ID | text |
Name | text |
Portal role | text |
Input fields
| Field | Type |
|---|---|
Start TimeRequired | date |
End TimeRequired | date |
Limit | number |
Output fields
| Field | Type |
|---|---|
Account | object |
ID | text |
Assignee | object |
Email | |
ID | text |
Body HTML | text |
Business hours first response seconds | number |
Business hours resolution seconds | number |
Chat widget info | object |
Page URL | url |
Created at | date |
Csat responses | array |
Custom fields | object |
Any additional property | object |
Customer portal visible | boolean |
External issues | array |
First response seconds | number |
First response time | text |
ID | text |
Latest message time | text |
Link | text |
Number | number |
Number of touches | number |
Requester | object |
Email | text |
ID | text |
Resolution seconds | number |
9other output fields
Input fields
| Field | Type |
|---|---|
EmailRequired | |
Limit | number |
Output fields
| Field | Type |
|---|---|
Account | object |
ID | text |
Avatar URL | url |
Custom fields | object |
Any additional property | object |
Email | |
Emails | array |
ID | text |
Name | text |
Portal role | text |
Input fields
| Field | Type |
|---|---|
TitleRequired | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
Account | object |
ID | text |
Assignee | object |
Email | |
ID | text |
Body HTML | text |
Business hours first response seconds | number |
Business hours resolution seconds | number |
Chat widget info | object |
Page URL | url |
Created at | date |
Csat responses | array |
Custom fields | object |
Any additional property | object |
Customer portal visible | boolean |
External issues | array |
First response seconds | number |
First response time | text |
ID | text |
Latest message time | text |
Link | text |
Number | number |
Number of touches | number |
Requester | object |
Email | text |
ID | text |
Resolution seconds | number |
9other output fields
Actions
Input fields
| Field | Type |
|---|---|
EmailRequired | |
NameRequired | text |
Account ID | choice |
Avatar URL | url |
Custom Fields | array |
Portal Role | choice |
Output fields
| Field | Type |
|---|---|
Account ID | choice |
Avatar URL | url |
Custom Fields | array |
Email | |
Name | text |
Portal Role | choice |
Input fields
| Field | Type |
|---|---|
NameRequired | text |
Channels | array |
Custom Fields | array |
Domains | array |
Domain | text |
External IDs | array |
Logo URL | url |
Primary Domain | text |
Tags | array |
Tag | text |
Output fields
| Field | Type |
|---|---|
Channels | array |
Created at | date |
Crm settings | object |
Details | array |
Custom fields | object |
Any additional property | object |
Domain | text |
Domains | array |
External ids | array |
ID | text |
Latest customer activity time | text |
Name | text |
Owner | object |
Email | text |
ID | text |
Primary domain | text |
Tags | array |
Type | text |
Input fields
| Field | Type |
|---|---|
Account IDRequired | choice |
SlugRequired | choice |
Body HTML | text |
Contact ID | text |
Happened At | date |
Link | text |
Link Text | text |
User ID | choice |
Output fields
| Field | Type |
|---|---|
Data | object |
Success | boolean |
Request ID | text |
Input fields
| Field | Type |
|---|---|
Body HTMLRequired | text |
TitleRequired | text |
Account ID | choice |
Assignee ID | choice |
Attachment URLs | array |
URL | url |
Contact ID | choice |
Created At | text |
Custom Fields | array |
Destination Metadata | object |
DestinationRequired | choice |
Email | |
Email BCCs | array |
Email CCs | array |
Priority | choice |
Requester Avatar URL | url |
Requester Email | |
Requester ID | text |
Requester Name | text |
Tags | array |
Tag | text |
Team ID | choice |
User ID | choice |
Output fields
| Field | Type |
|---|---|
Account | object |
ID | text |
Assignee | object |
Email | |
ID | text |
Body HTML | text |
Business hours first response seconds | number |
Business hours resolution seconds | number |
Chat widget info | object |
Page URL | url |
Created at | date |
Csat responses | array |
Custom fields | object |
Any additional property | object |
Customer portal visible | boolean |
External issues | array |
First response seconds | number |
First response time | text |
ID | text |
Latest message time | text |
Link | text |
Number | number |
Number of touches | number |
Requester | object |
Email | text |
ID | text |
Resolution seconds | number |
9other output fields
Input fields
| Field | Type |
|---|---|
TitleRequired | text |
Account IDRequired | choice |
Project IDRequired | text |
Status | choice |
Body HTML | text |
Milestone ID | text |
Customer Portal Visible | boolean |
Due Date | date |
Assignee ID | choice |
Output fields
| Field | Type |
|---|---|
Account | object |
ID | text |
Assignee | object |
Contact | object |
User | object |
Body HTML | text |
Created at | date |
Customer portal visible | boolean |
Due date | text |
ID | text |
Milestone | object |
ID | text |
Project | object |
ID | text |
Status | text |
Title | text |
Updated at | date |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | choice |
Input fields
| Field | Type |
|---|---|
URLRequired | text |
MethodRequired | choice |
Headers | array |
Header | object |
Query String | array |
Parameter | object |
Body | text |
Output fields
| Field | Type |
|---|---|
Body | text |
Headers | object |
Status code | number |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | choice |
Email | |
Name | text |
Account ID | choice |
Avatar URL | url |
Custom Fields | array |
Portal Role | choice |
Output fields
| Field | Type |
|---|---|
Account ID | choice |
Avatar URL | url |
Custom Fields | array |
Email | |
Name | text |
Portal Role | choice |
Input fields
| Field | Type |
|---|---|
Account IDRequired | choice |
Name | text |
Channels | array |
Custom Fields | array |
Domains | array |
Domain | text |
External IDs | array |
Logo URL | url |
Primary Domain | text |
Tags | array |
Tag | text |
Output fields
| Field | Type |
|---|---|
Channels | array |
Created at | date |
Crm settings | object |
Details | array |
Custom fields | object |
Any additional property | object |
Domain | text |
Domains | array |
External ids | array |
ID | text |
Latest customer activity time | text |
Name | text |
Owner | object |
Email | text |
ID | text |
Primary domain | text |
Tags | array |
Type | text |
Input fields
| Field | Type |
|---|---|
Issue IDRequired | choice |
Body HTML | text |
Assignee ID | choice |
Custom Fields | array |
Requester ID | text |
State | choice |
Customer Portal Visible | boolean |
Requestor ID | text |
Tags | array |
Tag | text |
Team ID | choice |
Output fields
| Field | Type |
|---|---|
Account | object |
ID | text |
Assignee | object |
Email | |
ID | text |
Body HTML | text |
Business hours first response seconds | number |
Business hours resolution seconds | number |
Chat widget info | object |
Page URL | url |
Created at | date |
Csat responses | array |
Custom fields | object |
Any additional property | object |
Customer portal visible | boolean |
External issues | array |
First response seconds | number |
First response time | text |
ID | text |
Latest message time | text |
Link | text |
Number | number |
Number of touches | number |
Requester | object |
Email | text |
ID | text |
Resolution seconds | number |
9other output fields
Input fields
| Field | Type |
|---|---|
Task IDRequired | text |
Assignee ID | choice |
Body HTML | text |
Customer Portal Visible | boolean |
Due Date | date |
Milestone ID | text |
Project ID | text |
Status | choice |
Title | text |
Output fields
| Field | Type |
|---|---|
Account | object |
ID | text |
Assignee | object |
Contact | object |
User | object |
Body HTML | text |
Created at | date |
Customer portal visible | boolean |
Due date | text |
ID | text |
Milestone | object |
ID | text |
Project | object |
ID | text |
Status | text |
Title | text |
Updated at | date |
Input fields
| Field | Type |
|---|---|
File | text |
File URL | url |
Description | text |
Output fields
| Field | Type |
|---|---|
Data | object |
Description | text |
ID | text |
Name | text |
URL | text |
Request ID | text |