Requirements
Before you set up the credential, make sure you have an active Pylon account and an API access token from your account settings ready.[3]
Get your Pylon credentials
Connect Pylon in WEXTL
- Log in to your WEXTL account, add the Pylon node module to your workflow, and click Create new credential.
- Optional: In the Credential name field, enter a name for the credential.
- Enter the authentication credentials you copied from your Pylon account, or follow the on-screen instructions to create the credential.
- If prompted, authenticate your account and confirm access.
- If you want to make changes to your credential in the future, follow the steps in Manage credentials →
Notes
Credentials are org-scoped; share them with teammates from the Credentials picker on any of its nodes.For detailed information on connecting an application, see Connect an application →
Pylon node modules
The list below is a reference of every Pylon node module the integration supports. You will be able to pick any of them on the workflow canvas while building automations.
Each Pylon node module below opens to reveal its input parameters, outputs, and connection requirements.
Output fields[3]
| Field | Type |
|---|---|
Account | object |
ID | text |
Avatar URL | url |
Custom fields | object |
Any additional property | object |
Email | |
Emails | array |
ID | text |
Name | text |
Portal role | text |
Output fields[3]
| Field | Type |
|---|---|
User ID | number |
Email address | |
Name | text |
Date created | date |
Input fields[3]
| Field | Type |
|---|---|
Account IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
Channels | array |
Created at | date |
Crm settings | object |
Details | array |
Custom fields | object |
Any additional property | object |
Domain | text |
Domains | array |
External ids | array |
ID | text |
Latest customer activity time | text |
Name | text |
Owner | object |
Email | text |
ID | text |
Primary domain | text |
Tags | array |
Type | text |
Input fields[3]
| Field | Type |
|---|---|
Issue IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
Account | object |
ID | text |
Assignee | object |
Email | |
ID | text |
Body HTML | text |
Business hours first response seconds | number |
Business hours resolution seconds | number |
Chat widget info | object |
Page URL | url |
Created at | date |
Csat responses | array |
Custom fields | object |
Any additional property | object |
Customer portal visible | boolean |
External issues | array |
First response seconds | number |
First response time | text |
ID | text |
Latest message time | text |
Link | text |
Number | number |
Number of touches | number |
Requester | object |
Email | text |
ID | text |
Resolution seconds | number |
9other output fields
Input fields[3]
| Field | Type |
|---|---|
Limit | number |
Output fields[3]
| Field | Type |
|---|---|
Channels | array |
Created at | date |
Crm settings | object |
Details | array |
Custom fields | object |
Any additional property | object |
Domain | text |
Domains | array |
External ids | array |
ID | text |
Latest customer activity time | text |
Name | text |
Owner | object |
Email | text |
ID | text |
Primary domain | text |
Tags | array |
Type | text |
Input fields[3]
| Field | Type |
|---|---|
Start TimeRequired | date |
End TimeRequired | date |
Limit | number |
Output fields[3]
| Field | Type |
|---|---|
Account | object |
ID | text |
Assignee | object |
Email | |
ID | text |
Body HTML | text |
Business hours first response seconds | number |
Business hours resolution seconds | number |
Chat widget info | object |
Page URL | url |
Created at | date |
Csat responses | array |
Custom fields | object |
Any additional property | object |
Customer portal visible | boolean |
External issues | array |
First response seconds | number |
First response time | text |
ID | text |
Latest message time | text |
Link | text |
Number | number |
Number of touches | number |
Requester | object |
Email | text |
ID | text |
Resolution seconds | number |
9other output fields
Input fields[3]
| Field | Type |
|---|---|
TitleRequired | text |
Limit | number |
Output fields[3]
| Field | Type |
|---|---|
Account | object |
ID | text |
Assignee | object |
Email | |
ID | text |
Body HTML | text |
Business hours first response seconds | number |
Business hours resolution seconds | number |
Chat widget info | object |
Page URL | url |
Created at | date |
Csat responses | array |
Custom fields | object |
Any additional property | object |
Customer portal visible | boolean |
External issues | array |
First response seconds | number |
First response time | text |
ID | text |
Latest message time | text |
Link | text |
Number | number |
Number of touches | number |
Requester | object |
Email | text |
ID | text |
Resolution seconds | number |
9other output fields
Input fields[3]
| Field | Type |
|---|---|
NameRequired | text |
Channels | array |
Custom Fields | array |
Domains | array |
Domain | text |
External IDs | array |
Logo URL | url |
Primary Domain | text |
Tags | array |
Tag | text |
Output fields[3]
| Field | Type |
|---|---|
Channels | array |
Created at | date |
Crm settings | object |
Details | array |
Custom fields | object |
Any additional property | object |
Domain | text |
Domains | array |
External ids | array |
ID | text |
Latest customer activity time | text |
Name | text |
Owner | object |
Email | text |
ID | text |
Primary domain | text |
Tags | array |
Type | text |
Input fields[3]
| Field | Type |
|---|---|
Body HTMLRequired | text |
TitleRequired | text |
Account ID | choice |
Assignee ID | choice |
Attachment URLs | array |
URL | url |
Contact ID | choice |
Created At | text |
Custom Fields | array |
Destination Metadata | object |
DestinationRequired | choice |
Email | |
Email BCCs | array |
Email CCs | array |
Priority | choice |
Requester Avatar URL | url |
Requester Email | |
Requester ID | text |
Requester Name | text |
Tags | array |
Tag | text |
Team ID | choice |
User ID | choice |
Output fields[3]
| Field | Type |
|---|---|
Account | object |
ID | text |
Assignee | object |
Email | |
ID | text |
Body HTML | text |
Business hours first response seconds | number |
Business hours resolution seconds | number |
Chat widget info | object |
Page URL | url |
Created at | date |
Csat responses | array |
Custom fields | object |
Any additional property | object |
Customer portal visible | boolean |
External issues | array |
First response seconds | number |
First response time | text |
ID | text |
Latest message time | text |
Link | text |
Number | number |
Number of touches | number |
Requester | object |
Email | text |
ID | text |
Resolution seconds | number |
9other output fields
Input fields[3]
| Field | Type |
|---|---|
TitleRequired | text |
Account IDRequired | choice |
Project IDRequired | text |
Status | choice |
Body HTML | text |
Milestone ID | text |
Customer Portal Visible | boolean |
Due Date | date |
Assignee ID | choice |
Output fields[3]
| Field | Type |
|---|---|
Account | object |
ID | text |
Assignee | object |
Contact | object |
User | object |
Body HTML | text |
Created at | date |
Customer portal visible | boolean |
Due date | text |
ID | text |
Milestone | object |
ID | text |
Project | object |
ID | text |
Status | text |
Title | text |
Updated at | date |
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | choice |
Input fields[3]
| Field | Type |
|---|---|
Account IDRequired | choice |
Name | text |
Channels | array |
Custom Fields | array |
Domains | array |
Domain | text |
External IDs | array |
Logo URL | url |
Primary Domain | text |
Tags | array |
Tag | text |
Output fields[3]
| Field | Type |
|---|---|
Channels | array |
Created at | date |
Crm settings | object |
Details | array |
Custom fields | object |
Any additional property | object |
Domain | text |
Domains | array |
External ids | array |
ID | text |
Latest customer activity time | text |
Name | text |
Owner | object |
Email | text |
ID | text |
Primary domain | text |
Tags | array |
Type | text |
Input fields[3]
| Field | Type |
|---|---|
Issue IDRequired | choice |
Body HTML | text |
Assignee ID | choice |
Custom Fields | array |
Requester ID | text |
State | choice |
Customer Portal Visible | boolean |
Requestor ID | text |
Tags | array |
Tag | text |
Team ID | choice |
Output fields[3]
| Field | Type |
|---|---|
Account | object |
ID | text |
Assignee | object |
Email | |
ID | text |
Body HTML | text |
Business hours first response seconds | number |
Business hours resolution seconds | number |
Chat widget info | object |
Page URL | url |
Created at | date |
Csat responses | array |
Custom fields | object |
Any additional property | object |
Customer portal visible | boolean |
External issues | array |
First response seconds | number |
First response time | text |
ID | text |
Latest message time | text |
Link | text |
Number | number |
Number of touches | number |
Requester | object |
Email | text |
ID | text |
Resolution seconds | number |
9other output fields
Input fields[3]
| Field | Type |
|---|---|
Task IDRequired | text |
Assignee ID | choice |
Body HTML | text |
Customer Portal Visible | boolean |
Due Date | date |
Milestone ID | text |
Project ID | text |
Status | choice |
Title | text |
Output fields[3]
| Field | Type |
|---|---|
Account | object |
ID | text |
Assignee | object |
Contact | object |
User | object |
Body HTML | text |
Created at | date |
Customer portal visible | boolean |
Due date | text |
ID | text |
Milestone | object |
ID | text |
Project | object |
ID | text |
Status | text |
Title | text |
Updated at | date |
Templates
Look for Pylon templates in the WEXTL template library.
Browse templates →Explore alternative apps
- BoldDesk[2]Customer support help desk platform for managing tickets, live chat, contacts, and approval workflows.
- CapacityAI-powered support automation platform that deflects tickets by answering questions, routing requests, and managing knowledge across teams.
- DeskproAI-powered help desk for tickets, knowledge base, and customer support workflows.
- CharlaAI chatbot and live-chat platform for contacts, articles, and conversations.
- ChatlingAI customer-service agent for chatbot contacts and conversations.
References
- WEXTL® Pylon Source Code connector implementation.
- Our users use cases and automations.
- Official API Documentation for Pylon.
- WEXTL® visual workflow builder data.
Last updated: Jul 24, 2026 18:12