Requirements
Connecting TOPdesk takes an active account plus an API access token from your account settings — no other setup is required.[3]
Get your TOPdesk credentials
- Environment URLurlRequired
Your environment URL, e.g. https://yourcompany.topdesk.net
[1] - Operator login nametextRequired
The login name of the operator the API calls run as. The operator needs a permission group with the REST API permission and the Use application passwords permission (API Access block), plus API permissions for the modules you use (incidents, assets, locations, persons, operators, supporting files). This connection uses operator login. Connections created earlier with a person login do not work any more and must be recreated.
[1] - Application passwordpasswordRequired
An application password, not the operator's normal TOPdesk password. In TOPdesk open the operator's user menu (your name, top right) -> Operator settings -> Application passwords, create a new application password and paste it here.
[1]
Connect TOPdesk in WEXTL
- Log in to your WEXTL account, add the TOPdesk node module to your workflow, and click Create new credential.
- Optional: In the Credential name field, enter a name for the credential.
- Enter the authentication credentials you copied from your TOPdesk account, or follow the on-screen instructions to create the credential.
- If prompted, authenticate your account and confirm access.
- If you want to make changes to your credential in the future, follow the steps in Manage credentials →
Notes
Credentials are org-scoped; share them with teammates from the Credentials picker on any of its nodes.For detailed information on connecting an application, see Connect an application →
TOPdesk node modules
The list below is a reference of every TOPdesk node module the integration supports. You will be able to pick any of them on the workflow canvas while building automations.
Expand any TOPdesk node module below to see exactly what it takes in, what it returns, and what connection it needs.
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Status | text |
Number | text |
Request | text |
Requests | text |
Action | text |
Attachments | text |
Caller | object |
ID | text |
Dynamic name | text |
Email | text |
Mobile number | text |
Phone number | text |
Branch | object |
Department | object |
Budget holder | object |
Caller branch | object |
Client reference number | text |
Time zone | text |
Extra a | object |
Extra b | object |
ID | text |
Name | text |
Caller location | object |
ID | text |
Name | text |
Branch extra field a | object |
ID | text |
Name | text |
Branch extra field b | object |
ID | text |
Name | text |
Brief description | text |
External number | text |
Category | object |
ID | text |
Name | text |
Subcategory | object |
ID | text |
Name | text |
Call type | object |
ID | text |
Name | text |
Entry type | object |
ID | text |
Name | text |
56other output fields
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Status | text |
Name | text |
Room number | text |
Functional use | object |
ID | text |
Name | text |
Type | object |
ID | text |
Name | text |
Capacity | number |
Specification | text |
Budget holder | object |
ID | text |
Name | text |
Branch | object |
ID | text |
Name | text |
Building zone | object |
ID | text |
Name | text |
Room status | object |
ID | text |
Name | text |
Room setup | text |
Major location | object |
ID | text |
Name | text |
Area | object |
Length | number |
Width | number |
Height | number |
Gross floor area | number |
Net floor area | number |
Tare floor area | number |
Functional area | number |
Lettable area | number |
Communal area | number |
Horizontal circulation area | number |
Finishing | object |
Ceiling area | number |
Ceiling covering | object |
Floor area | number |
Floor covering | object |
Glass area | number |
Glass material | object |
Wall area | number |
Wall covering | object |
Reservation management | object |
Reservable | boolean |
Issuable | boolean |
Block time | number |
Visible in ssd | boolean |
Reservable in ssd | boolean |
Requires approval | boolean |
Reservable by | text |
Reservable by person group | object |
Service window applies to | text |
Service window | object |
Optional fields 1 | object |
Boolean 1 | boolean |
Boolean 2 | boolean |
Boolean 3 | boolean |
Boolean 4 | boolean |
Boolean 5 | boolean |
Number 1 | number |
Number 2 | number |
Number 3 | number |
Number 4 | number |
Number 5 | number |
6other output fields
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Principal ID | text |
Status | text |
Account type | text |
API account | boolean |
Has application passwords | boolean |
Sur name | text |
First name | text |
Dynamic name | text |
Initials | text |
Prefixes | text |
Birth name | text |
Title | text |
Gender | text |
Language | object |
ID | text |
Name | text |
Branch | object |
ID | text |
Name | text |
Client reference number | text |
Time zone | time |
Extra a | object |
Extra b | object |
Location | object |
ID | text |
Branch | object |
Name | text |
Room | text |
Telephone | text |
47other output fields
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Principal ID | text |
First name | text |
Sur name | text |
Dynamic name | text |
Archived | boolean |
Modifier | object |
ID | text |
Name | text |
Creator | object |
ID | text |
Name | text |
Creation date | date |
Modification date | date |
First initials | text |
Prefixes | text |
Birth name | text |
Title | text |
Language | object |
ID | text |
Name | text |
Code | text |
Phone number | text |
Mobile number | text |
Fax | text |
33other output fields
Input fields[3]
| Field | Type |
|---|---|
Name Fragment | text |
Search Term | text |
Template ID | array |
Template ID | choice |
Template Name | array |
Template Name | text |
Include Templates | choice |
Archived | boolean |
Fields | text |
Show Assignments | boolean |
Linked To | array |
Entity Type and ID | text |
Not Linked To | array |
Entity Type and ID | text |
Filter Inherited | boolean |
Asset Status | choice |
Filter | text |
Order By | text |
Last Seen Name | text |
Last Seen Order By Value | text |
Linkable To Asset | text |
Linkable With Direction | choice |
9other input fields
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Status | text |
Sur name | text |
First name | text |
Dynamic name | text |
First initials | text |
Prefixes | text |
Birth name | text |
Title | text |
Gender | text |
Language | object |
ID | text |
Name | text |
Phone number | text |
Mobile number | text |
Fax | text |
Email | |
Job title | text |
Department | object |
ID | text |
Name | text |
Budget holder | object |
ID | text |
Name | text |
32other output fields
Input fields[3]
| Field | Type |
|---|---|
Asset IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
Data | object |
Fields | object |
Functionalities | array |
Metadata | object |
@etag | text |
Archived | boolean |
Auto numbering | object |
Default template name | text |
Functionalities | array |
Icon | object |
Resource category | text |
Settings | object |
Template | object |
Template ID | text |
Settings | object |
Input fields[3]
| Field | Type |
|---|---|
Email IDRequired | text |
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Send date | date |
Sender | text |
Subject | text |
Recipient | text |
Reply to | text |
Content | text |
Attachments | text |
Copy to sender | boolean |
Delivery receipt | boolean |
Read receipt | boolean |
Suppress auto reply | boolean |
Priority | text |
HTML format | boolean |
User | object |
ID | text |
Name | text |
Cc | text |
Bcc | text |
Is removed | boolean |
Input fields[3]
| Field | Type |
|---|---|
Incident ID (UUID)Required | choice |
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Status | text |
Number | text |
Request | text |
Requests | text |
Action | text |
Attachments | text |
Caller | object |
ID | text |
Dynamic name | text |
Email | |
Mobile number | text |
Phone number | text |
Branch | object |
Department | object |
Budget holder | object |
Caller branch | object |
Client reference number | text |
Time zone | text |
Extra a | object |
Extra b | object |
ID | text |
Name | text |
Caller location | object |
ID | text |
Name | text |
Branch extra field a | object |
ID | text |
Name | text |
Branch extra field b | object |
ID | text |
Name | text |
Brief description | text |
External number | text |
Category | object |
ID | text |
Name | text |
Subcategory | object |
ID | text |
Name | text |
Call type | object |
ID | text |
Name | text |
Entry type | object |
ID | text |
Name | text |
56other output fields
Input fields[3]
| Field | Type |
|---|---|
Incident NumberRequired | text |
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Status | text |
Number | text |
Request | text |
Requests | text |
Action | text |
Attachments | text |
Caller | object |
ID | text |
Dynamic name | text |
Email | text |
Mobile number | text |
Phone number | text |
Branch | object |
Department | object |
Budget holder | object |
Caller branch | object |
Client reference number | text |
Time zone | text |
Extra a | object |
Extra b | object |
ID | text |
Name | text |
Caller location | object |
ID | text |
Name | text |
Branch extra field a | object |
ID | text |
Name | text |
Branch extra field b | object |
ID | text |
Name | text |
Brief description | text |
External number | text |
Category | object |
ID | text |
Name | text |
Subcategory | object |
ID | text |
Name | text |
Call type | object |
ID | text |
Name | text |
Entry type | object |
ID | text |
Name | text |
56other output fields
Input fields[3]
| Field | Type |
|---|---|
Operator IDRequired | choice |
Fields | text |
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Principal ID | text |
Status | text |
Account type | text |
API account | boolean |
Has application passwords | boolean |
Sur name | text |
First name | text |
Dynamic name | text |
Initials | text |
Prefixes | text |
Birth name | text |
Title | text |
Gender | text |
Language | object |
ID | text |
Name | text |
Branch | object |
ID | text |
Name | text |
Client reference number | text |
Time zone | text |
Extra a | object |
Extra b | object |
Location | object |
ID | text |
Branch | object |
Name | text |
Room | text |
Telephone | text |
47other output fields
Output fields[3]
| Field | Type |
|---|---|
Version | text |
Input fields[3]
| Field | Type |
|---|---|
Service IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Name | text |
Archived | boolean |
Type | text |
Default first line operator | text |
Default second line operator | text |
Default reservations operator | text |
Manager | text |
Service type | object |
ID | text |
Name | text |
Available for incidents | boolean |
Available for reservations | boolean |
Input fields[3]
| Field | Type |
|---|---|
Asset IDRequired | choice |
Excluded Categories | choice |
Include Auxiliary Info | boolean |
Limit | number |
Output fields[3]
| Field | Type |
|---|---|
Actor | text |
Assignment | object |
Caller ID | text |
Date | date |
Field | object |
Files | object |
ID | text |
Inheritance parent | object |
Icon ID | text |
ID | text |
Name | text |
Number | text |
Operator ID | text |
Summary | text |
Type | text |
Input fields[3]
| Field | Type |
|---|---|
Asset IDRequired | choice |
Excluded Categories | choice |
Include Auxiliary Info | boolean |
Limit | number |
Output fields[3]
| Field | Type |
|---|---|
Actor | text |
Assignment | object |
Caller ID | text |
Date | date |
Field | object |
Files | object |
ID | text |
Inheritance parent | object |
Icon ID | text |
ID | text |
Name | text |
Number | text |
Operator ID | text |
Summary | text |
Type | text |
Input fields[3]
| Field | Type |
|---|---|
Supplier IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Name | text |
Archived | boolean |
Specification | text |
Customer reference number | text |
Telephone | text |
Fax | text |
Visitor address | object |
Country | object |
Street | text |
Number | text |
County | text |
City | text |
Postcode | text |
Address memo | text |
Address type | text |
Main contact | object |
ID | text |
Name | text |
Postal address | object |
Country | object |
Street | text |
Number | text |
County | text |
City | text |
Postcode | text |
Address memo | text |
Address type | text |
Postal address memo | text |
Email | |
Website | text |
For first line | boolean |
For second line | boolean |
For service | boolean |
For operational activity | boolean |
For change management | boolean |
7other output fields
Output fields[3]
| Field | Type |
|---|---|
Major | number |
Minor | number |
Patch | number |
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Input fields[3]
| Field | Type |
|---|---|
Location IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Status | text |
Name | text |
Room number | text |
Functional use | object |
ID | text |
Name | text |
Type | object |
ID | text |
Name | text |
Capacity | number |
Specification | text |
Budget holder | object |
ID | text |
Name | text |
Branch | object |
ID | text |
Name | text |
Building zone | object |
ID | text |
Name | text |
Room status | object |
ID | text |
Name | text |
Room setup | text |
Major location | object |
ID | text |
Name | text |
Area | object |
Length | number |
Width | number |
Height | number |
Gross floor area | number |
Net floor area | number |
Tare floor area | number |
Functional area | number |
Lettable area | number |
Communal area | number |
Horizontal circulation area | number |
Finishing | object |
Ceiling area | number |
Ceiling covering | object |
Floor area | number |
Floor covering | object |
Glass area | number |
Glass material | object |
Wall area | number |
Wall covering | object |
Reservation management | object |
Reservable | boolean |
Issuable | boolean |
Block time | number |
Visible in ssd | boolean |
Reservable in ssd | boolean |
Requires approval | boolean |
Reservable by | text |
Reservable by person group | object |
Service window applies to | text |
Service window | object |
Optional fields 1 | object |
Boolean 1 | boolean |
Boolean 2 | boolean |
Boolean 3 | boolean |
Boolean 4 | boolean |
Boolean 5 | boolean |
Number 1 | number |
Number 2 | number |
Number 3 | number |
Number 4 | number |
Number 5 | number |
6other output fields
Input fields[3]
| Field | Type |
|---|---|
Name Fragment | text |
Search Term | text |
Template ID | array |
Template ID | text |
Template Name | array |
Template Name | text |
Include Templates | choice |
Archived | boolean |
Fields | text |
Show Assignments | boolean |
Linked To | array |
Entity Type and ID | text |
Not Linked To | array |
Entity Type and ID | text |
Filter Inherited | boolean |
Asset Status | choice |
Filter | text |
Order By | text |
Last Seen Name | text |
Last Seen Order By Value | text |
Linkable To Asset | text |
Linkable With Direction | choice |
9other input fields
Input fields[3]
| Field | Type |
|---|---|
Sort | text |
Query | text |
Fields | text |
All | boolean |
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Status | text |
Number | text |
Request | text |
Requests | text |
Action | text |
Attachments | text |
Caller | object |
ID | text |
Dynamic name | text |
Email | text |
Mobile number | text |
Phone number | text |
Branch | object |
Department | object |
Budget holder | object |
Caller branch | object |
Client reference number | text |
Time zone | text |
Extra a | object |
Extra b | object |
ID | text |
Name | text |
Caller location | object |
ID | text |
Name | text |
Branch extra field a | object |
ID | text |
Name | text |
Branch extra field b | object |
ID | text |
Name | text |
Brief description | text |
External number | text |
Category | object |
ID | text |
Name | text |
Subcategory | object |
ID | text |
Name | text |
Call type | object |
ID | text |
Name | text |
Entry type | object |
ID | text |
Name | text |
56other output fields
Input fields[3]
| Field | Type |
|---|---|
FIQL Query Filter | text |
Fields | array |
Field Name | text |
Limit | number |
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Status | text |
Name | text |
Room number | text |
Functional use | object |
ID | text |
Name | text |
Type | object |
ID | text |
Name | text |
Capacity | number |
Specification | text |
Budget holder | object |
ID | text |
Name | text |
Branch | object |
ID | text |
Name | text |
Building zone | object |
ID | text |
Name | text |
Room status | object |
ID | text |
Name | text |
Room setup | text |
Major location | object |
ID | text |
Name | text |
Area | object |
Length | number |
Width | number |
Height | number |
Gross floor area | number |
Net floor area | number |
Tare floor area | number |
Functional area | number |
Lettable area | number |
Communal area | number |
Horizontal circulation area | number |
Finishing | object |
Ceiling area | number |
Ceiling covering | object |
Floor area | number |
Floor covering | object |
Glass area | number |
Glass material | object |
Wall area | number |
Wall covering | object |
Reservation management | object |
Reservable | boolean |
Issuable | boolean |
Block time | number |
Visible in ssd | boolean |
Reservable in ssd | boolean |
Requires approval | boolean |
Reservable by | text |
Reservable by person group | object |
Service window applies to | text |
Service window | object |
Optional fields 1 | object |
Boolean 1 | boolean |
Boolean 2 | boolean |
Boolean 3 | boolean |
Boolean 4 | boolean |
Boolean 5 | boolean |
Number 1 | number |
Number 2 | number |
Number 3 | number |
Number 4 | number |
Number 5 | number |
6other output fields
Input fields[3]
| Field | Type |
|---|---|
FIQL Query Filter | text |
Fields | array |
Field Name | text |
Limit | number |
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Principal ID | text |
Status | text |
Account type | text |
API account | boolean |
Has application passwords | boolean |
Sur name | text |
First name | text |
Dynamic name | text |
Initials | text |
Prefixes | text |
Birth name | text |
Title | text |
Gender | text |
Language | object |
ID | text |
Name | text |
Branch | object |
ID | text |
Name | text |
Client reference number | text |
Time zone | time |
Extra a | object |
Extra b | object |
Location | object |
ID | text |
Branch | object |
Name | text |
Room | text |
Telephone | text |
47other output fields
Input fields[3]
| Field | Type |
|---|---|
FIQL Query Filter | text |
Sort | text |
Fields | array |
Field Name | text |
Limit | number |
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Principal ID | text |
First name | text |
Sur name | text |
Dynamic name | text |
Archived | boolean |
Modifier | object |
ID | text |
Name | text |
Creator | object |
ID | text |
Name | text |
Creation date | date |
Modification date | date |
First initials | text |
Prefixes | text |
Birth name | text |
Title | text |
Language | object |
ID | text |
Name | text |
Code | text |
Phone number | text |
Mobile number | text |
Fax | text |
33other output fields
Input fields[3]
| Field | Type |
|---|---|
Location IDRequired | choice |
Archiving Reason | object |
Archiving Reason ID | text |
Archiving Reason Name | text |
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Status | text |
Name | text |
Room number | text |
Functional use | object |
ID | text |
Name | text |
Type | object |
ID | text |
Name | text |
Capacity | number |
Specification | text |
Budget holder | object |
ID | text |
Name | text |
Branch | object |
ID | text |
Name | text |
Building zone | object |
ID | text |
Name | text |
Room status | object |
ID | text |
Name | text |
Room setup | text |
Major location | object |
ID | text |
Name | text |
Area | object |
Length | number |
Width | number |
Height | number |
Gross floor area | number |
Net floor area | number |
Tare floor area | number |
Functional area | number |
Lettable area | number |
Communal area | number |
Horizontal circulation area | number |
Finishing | object |
Ceiling area | number |
Ceiling covering | object |
Floor area | number |
Floor covering | object |
Glass area | number |
Glass material | object |
Wall area | number |
Wall covering | object |
Reservation management | object |
Reservable | boolean |
Issuable | boolean |
Block time | number |
Visible in ssd | boolean |
Reservable in ssd | boolean |
Requires approval | boolean |
Reservable by | text |
Reservable by person group | object |
Service window applies to | text |
Service window | object |
Optional fields 1 | object |
Boolean 1 | boolean |
Boolean 2 | boolean |
Boolean 3 | boolean |
Boolean 4 | boolean |
Boolean 5 | boolean |
Number 1 | number |
Number 2 | number |
Number 3 | number |
Number 4 | number |
Number 5 | number |
6other output fields
Input fields[3]
| Field | Type |
|---|---|
Asset IDRequired | choice |
Archiving Reason IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
Data | object |
Fields | object |
Functionalities | array |
Metadata | object |
@etag | text |
Archived | boolean |
Auto numbering | object |
Default template name | text |
Functionalities | array |
Icon | object |
Resource category | text |
Settings | object |
Template | object |
Template ID | text |
Settings | object |
Input fields[3]
| Field | Type |
|---|---|
Type IDRequired | choice |
Dropdown Field | text |
Number Field | number |
Text Field | text |
Date Field | date |
Output fields[3]
| Field | Type |
|---|---|
Data | object |
Fields | object |
Functionalities | array |
Metadata | object |
@etag | text |
Archived | boolean |
Auto numbering | object |
Default template name | text |
Functionalities | array |
Icon | object |
Resource category | text |
Settings | object |
Template | object |
Template ID | text |
Settings | object |
Input fields[3]
| Field | Type |
|---|---|
Caller | object |
Branch | object |
Dynamic Name | text |
Phone Number | text |
Mobile Number | text |
Email | |
Department | object |
Location | object |
Budget Holder | object |
Person Extra Field A | object |
Person Extra Field B | object |
Caller Lookup | object |
Caller ID | choice |
Status | text |
Brief Description | text |
Request | text |
Action | text |
Action Invisible For Caller | boolean |
Entry Type | object |
ID | choice |
Name | text |
Call Type | object |
ID | choice |
Name | text |
Category | object |
ID | choice |
Name | text |
Subcategory | object |
ID | choice |
Name | text |
External Number | text |
Object | object |
ID | choice |
Name | text |
Location | object |
Location ID | choice |
Branch | object |
Branch ID | choice |
Main Incident | object |
ID | choice |
Number | text |
Impact | object |
ID | choice |
Name | text |
Urgency | object |
ID | choice |
Name | text |
25other input fields
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Status | text |
Number | text |
Request | text |
Requests | text |
Action | text |
Attachments | text |
Caller | object |
ID | text |
Dynamic name | text |
Email | |
Mobile number | text |
Phone number | text |
Branch | object |
Department | object |
Budget holder | object |
Caller branch | object |
Client reference number | text |
Time zone | time |
Extra a | object |
Extra b | object |
ID | text |
Name | text |
Caller location | object |
ID | text |
Name | text |
Branch extra field a | object |
ID | text |
Name | text |
Branch extra field b | object |
ID | text |
Name | text |
Brief description | text |
External number | text |
Category | object |
ID | text |
Name | text |
Subcategory | object |
ID | text |
Name | text |
Call type | object |
ID | text |
Name | text |
Entry type | object |
ID | text |
Name | text |
56other output fields
Input fields[3]
| Field | Type |
|---|---|
SurnameRequired | text |
First Name | text |
First Initials | text |
Prefixes | text |
Birth Name | text |
Title | text |
Gender | text |
Language | object |
ID | choice |
Telephone | text |
Mobile Number | text |
Fax Number | text |
Email | |
Exchange Account | text |
Job Title | text |
Department | object |
ID | choice |
Budget Holder | object |
ID | choice |
Employee Number | text |
Hourly Rate | number |
14other input fields
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Principal ID | text |
Status | text |
Account type | text |
API account | boolean |
Has application passwords | boolean |
Sur name | text |
First name | text |
Dynamic name | text |
Initials | text |
Prefixes | text |
Birth name | text |
Title | text |
Gender | text |
Language | object |
ID | text |
Name | text |
Branch | object |
ID | text |
Name | text |
Client reference number | text |
Time zone | text |
Extra a | object |
Extra b | object |
Location | object |
ID | text |
Branch | object |
Name | text |
Room | text |
Telephone | text |
47other output fields
Input fields[3]
| Field | Type |
|---|---|
SurnameRequired | text |
First Name | text |
First Initials | text |
Prefixes | text |
Birth Name | text |
Employee Number | text |
TAS Login Name | text |
Has SSP Access | boolean |
Network Login Name | text |
Mainframe Login Name | text |
Budget Holder | object |
Budget Holder ID | choice |
Branch | object |
Branch ID | choice |
Location | object |
Location ID | choice |
Department | object |
Department ID | choice |
Language | object |
Language ID | choice |
Language Code | text |
Phone Number | text |
Mobile Number | text |
Fax | text |
22other input fields
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Principal ID | text |
First name | text |
Sur name | text |
Dynamic name | text |
Archived | boolean |
Modifier | object |
ID | text |
Name | text |
Creator | object |
ID | text |
Name | text |
Creation date | date |
Modification date | date |
First initials | text |
Prefixes | text |
Birth name | text |
Title | text |
Language | object |
ID | text |
Name | text |
Code | text |
Phone number | text |
Mobile number | text |
Fax | text |
33other output fields
Input fields[3]
| Field | Type |
|---|---|
NameRequired | text |
Default First Line Operator ID | choice |
Default Second Line Operator ID | choice |
Default Reservations Operator ID | choice |
Manager ID | choice |
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Name | text |
Archived | boolean |
Type | text |
Default first line operator | text |
Default second line operator | text |
Default reservations operator | text |
Manager | text |
Service type | object |
ID | text |
Name | text |
Available for incidents | boolean |
Available for reservations | boolean |
Input fields[3]
| Field | Type |
|---|---|
NameRequired | text |
Room Number | text |
BranchRequired | object |
Branch ID | choice |
Branch Name | text |
Functional Use | object |
ID | choice |
Name | text |
Type | object |
ID | choice |
Name | text |
Capacity | number |
Specification | text |
Budget Holder | object |
ID | choice |
Name | text |
Building Zone | object |
ID | choice |
Name | text |
Room Status | object |
ID | choice |
Name | text |
Room Setup | choice |
Major Location | object |
ID | choice |
Name | text |
Area | object |
Length | number |
Width | number |
Height | number |
Gross Floor Area | number |
Net Floor Area | number |
Tare Floor Area | number |
Functional Area | number |
Lettable Area | number |
Communal Area | number |
Horizontal Circulation Area | number |
Finishing | object |
Ceiling Area | number |
Ceiling Covering | object |
Floor Area | number |
Floor Covering | object |
Glass Area | number |
Glass Material | object |
Wall Area | number |
Wall Covering | object |
Reservation Management | object |
Reservable | boolean |
Issuable | boolean |
Block Time (minutes) | number |
Visible In SSP | boolean |
Reservable In SSP | boolean |
Requires Approval | boolean |
Reservable By | choice |
Reservable By Person Group | object |
Service Window Applies To | choice |
Service Window | object |
Optional Fields 1 | object |
Boolean 1 | boolean |
Boolean 2 | boolean |
Boolean 3 | boolean |
Boolean 4 | boolean |
Boolean 5 | boolean |
Number 1 | number |
Number 2 | number |
Number 3 | number |
Number 4 | number |
Number 5 | number |
Optional Fields 2 | object |
Boolean 1 | boolean |
Boolean 2 | boolean |
Boolean 3 | boolean |
Boolean 4 | boolean |
Boolean 5 | boolean |
Number 1 | number |
Number 2 | number |
Number 3 | number |
Number 4 | number |
Number 5 | number |
Notes | text |
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Status | text |
Name | text |
Room number | text |
Functional use | object |
ID | text |
Name | text |
Type | object |
ID | text |
Name | text |
Capacity | number |
Specification | text |
Budget holder | object |
ID | text |
Name | text |
Branch | object |
ID | text |
Name | text |
Building zone | object |
ID | text |
Name | text |
Room status | object |
ID | text |
Name | text |
Room setup | text |
Major location | object |
ID | text |
Name | text |
Area | object |
Length | number |
Width | number |
Height | number |
Gross floor area | number |
Net floor area | number |
Tare floor area | number |
Functional area | number |
Lettable area | number |
Communal area | number |
Horizontal circulation area | number |
Finishing | object |
Ceiling area | number |
Ceiling covering | object |
Floor area | number |
Floor covering | object |
Glass area | number |
Glass material | object |
Wall area | number |
Wall covering | object |
Reservation management | object |
Reservable | boolean |
Issuable | boolean |
Block time | number |
Visible in ssd | boolean |
Reservable in ssd | boolean |
Requires approval | boolean |
Reservable by | text |
Reservable by person group | object |
Service window applies to | text |
Service window | object |
Optional fields 1 | object |
Boolean 1 | boolean |
Boolean 2 | boolean |
Boolean 3 | boolean |
Boolean 4 | boolean |
Boolean 5 | boolean |
Number 1 | number |
Number 2 | number |
Number 3 | number |
Number 4 | number |
Number 5 | number |
6other output fields
Input fields[3]
| Field | Type |
|---|---|
Email IDRequired | text |
Input fields[3]
| Field | Type |
|---|---|
Location IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Status | text |
Name | text |
Room number | text |
Functional use | object |
ID | text |
Name | text |
Type | object |
ID | text |
Name | text |
Capacity | number |
Specification | text |
Budget holder | object |
ID | text |
Name | text |
Branch | object |
ID | text |
Name | text |
Building zone | object |
ID | text |
Name | text |
Room status | object |
ID | text |
Name | text |
Room setup | text |
Major location | object |
ID | text |
Name | text |
Area | object |
Length | number |
Width | number |
Height | number |
Gross floor area | number |
Net floor area | number |
Tare floor area | number |
Functional area | number |
Lettable area | number |
Communal area | number |
Horizontal circulation area | number |
Finishing | object |
Ceiling area | number |
Ceiling covering | object |
Floor area | number |
Floor covering | object |
Glass area | number |
Glass material | object |
Wall area | number |
Wall covering | object |
Reservation management | object |
Reservable | boolean |
Issuable | boolean |
Block time | number |
Visible in ssd | boolean |
Reservable in ssd | boolean |
Requires approval | boolean |
Reservable by | text |
Reservable by person group | object |
Service window applies to | text |
Service window | object |
Optional fields 1 | object |
Boolean 1 | boolean |
Boolean 2 | boolean |
Boolean 3 | boolean |
Boolean 4 | boolean |
Boolean 5 | boolean |
Number 1 | number |
Number 2 | number |
Number 3 | number |
Number 4 | number |
Number 5 | number |
6other output fields
Input fields[3]
| Field | Type |
|---|---|
Location IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Status | text |
Name | text |
Room number | text |
Functional use | object |
ID | text |
Name | text |
Type | object |
ID | text |
Name | text |
Capacity | number |
Specification | text |
Budget holder | object |
ID | text |
Name | text |
Branch | object |
ID | text |
Name | text |
Building zone | object |
ID | text |
Name | text |
Room status | object |
ID | text |
Name | text |
Room setup | text |
Major location | object |
ID | text |
Name | text |
Area | object |
Length | number |
Width | number |
Height | number |
Gross floor area | number |
Net floor area | number |
Tare floor area | number |
Functional area | number |
Lettable area | number |
Communal area | number |
Horizontal circulation area | number |
Finishing | object |
Ceiling area | number |
Ceiling covering | object |
Floor area | number |
Floor covering | object |
Glass area | number |
Glass material | object |
Wall area | number |
Wall covering | object |
Reservation management | object |
Reservable | boolean |
Issuable | boolean |
Block time | number |
Visible in ssd | boolean |
Reservable in ssd | boolean |
Requires approval | boolean |
Reservable by | text |
Reservable by person group | object |
Service window applies to | text |
Service window | object |
Optional fields 1 | object |
Boolean 1 | boolean |
Boolean 2 | boolean |
Boolean 3 | boolean |
Boolean 4 | boolean |
Boolean 5 | boolean |
Number 1 | number |
Number 2 | number |
Number 3 | number |
Number 4 | number |
Number 5 | number |
6other output fields
Input fields[3]
| Field | Type |
|---|---|
Asset IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
Data | object |
Fields | object |
Functionalities | array |
Metadata | object |
@etag | text |
Archived | boolean |
Auto numbering | object |
Default template name | text |
Functionalities | array |
Icon | object |
Resource category | text |
Settings | object |
Template | object |
Template ID | text |
Settings | object |
Input fields[3]
| Field | Type |
|---|---|
Service IDRequired | choice |
Input fields[3]
| Field | Type |
|---|---|
IDRequired | choice |
Functional Use | object |
ID | choice |
Name | text |
Type | object |
ID | choice |
Name | text |
Budget Holder | object |
ID | choice |
Name | text |
Building Zone | object |
ID | choice |
Name | text |
Room Status | object |
ID | choice |
Name | text |
Major Location | object |
ID | choice |
Name | text |
Reservation Management | object |
Reservable | boolean |
Issuable | boolean |
Block Time | number |
Visible In SSD | boolean |
Reservable In SSD | boolean |
Requires Approval | boolean |
Reservable By | text |
Reservable By Person Group | object |
Service Window Applies To | text |
Service Window | object |
Optional Fields 1 | object |
Boolean 1 | boolean |
Boolean 2 | boolean |
Boolean 3 | boolean |
Boolean 4 | boolean |
Boolean 5 | boolean |
Number 1 | number |
Number 2 | number |
Number 3 | number |
Number 4 | number |
Number 5 | number |
Optional Fields 2 | object |
Boolean 1 | boolean |
Boolean 2 | boolean |
Boolean 3 | boolean |
Boolean 4 | boolean |
Boolean 5 | boolean |
Number 1 | number |
Number 2 | number |
Number 3 | number |
Number 4 | number |
Number 5 | number |
Input fields[3]
| Field | Type |
|---|---|
Asset IDRequired | choice |
Etag | text |
Status | text |
Status Locked | boolean |
Date Field | date |
Dropdown Field | text |
Number Field | number |
Text Field | text |
Output fields[3]
| Field | Type |
|---|---|
Data | object |
Fields | object |
Functionalities | array |
Metadata | object |
@etag | text |
Archived | boolean |
Auto numbering | object |
Default template name | text |
Functionalities | array |
Icon | object |
Resource category | text |
Settings | object |
Template | object |
Template ID | text |
Settings | object |
Input fields[3]
| Field | Type |
|---|---|
Service IDRequired | choice |
Standard | boolean |
Input fields[3]
| Field | Type |
|---|---|
Incident ID (UUID)Required | choice |
Caller | object |
Branch | object |
Dynamic Name | text |
Phone Number | text |
Mobile Number | text |
Email | |
Department | object |
Location | object |
Budget Holder | object |
Person Extra Field A | object |
Person Extra Field B | object |
Caller Lookup | object |
Caller ID | choice |
Entry Type | object |
ID | choice |
Name | text |
Call Type | object |
ID | choice |
Name | text |
Category | object |
ID | choice |
Name | text |
Subcategory | object |
ID | choice |
Name | text |
Object | object |
ID | choice |
Name | text |
Location | object |
Location ID | choice |
Branch | object |
Branch ID | choice |
Main Incident | object |
ID | choice |
Number | text |
Impact | object |
ID | choice |
Name | text |
Urgency | object |
ID | choice |
Name | text |
Priority | object |
ID | choice |
Name | text |
Duration | object |
ID | choice |
Name | text |
SLA | object |
ID | choice |
Operator | object |
ID | choice |
Operator Group | object |
ID | choice |
9other input fields
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Status | text |
Number | text |
Request | text |
Requests | text |
Action | text |
Attachments | text |
Caller | object |
ID | text |
Dynamic name | text |
Email | |
Mobile number | text |
Phone number | text |
Branch | object |
Department | object |
Budget holder | object |
Caller branch | object |
Client reference number | text |
Time zone | text |
Extra a | object |
Extra b | object |
ID | text |
Name | text |
Caller location | object |
ID | text |
Name | text |
Branch extra field a | object |
ID | text |
Name | text |
Branch extra field b | object |
ID | text |
Name | text |
Brief description | text |
External number | text |
Category | object |
ID | text |
Name | text |
Subcategory | object |
ID | text |
Name | text |
Call type | object |
ID | text |
Name | text |
Entry type | object |
ID | text |
Name | text |
56other output fields
Input fields[3]
| Field | Type |
|---|---|
Incident NumberRequired | text |
Caller Person ID | choice |
Caller Branch ID | choice |
Caller Department ID | choice |
Caller Location ID | choice |
Branch Extra Field A ID | text |
Branch Extra Field B ID | text |
Entry Type ID | choice |
Call Type ID | choice |
Category ID | choice |
Subcategory ID | choice |
Object ID | choice |
Location ID | choice |
Branch ID | choice |
Impact ID | choice |
Urgency ID | choice |
Priority ID | choice |
Duration ID | choice |
11other input fields
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Status | text |
Number | text |
Request | text |
Requests | text |
Action | text |
Attachments | text |
Caller | object |
ID | text |
Dynamic name | text |
Email | |
Mobile number | text |
Phone number | text |
Branch | object |
Department | object |
Budget holder | object |
Caller branch | object |
Client reference number | text |
Time zone | text |
Extra a | object |
Extra b | object |
ID | text |
Name | text |
Caller location | object |
ID | text |
Name | text |
Branch extra field a | object |
ID | text |
Name | text |
Branch extra field b | object |
ID | text |
Name | text |
Brief description | text |
External number | text |
Category | object |
ID | text |
Name | text |
Subcategory | object |
ID | text |
Name | text |
Call type | object |
ID | text |
Name | text |
Entry type | object |
ID | text |
Name | text |
56other output fields
Input fields[3]
| Field | Type |
|---|---|
Incident NumberRequired | text |
Caller Person ID | choice |
Caller Branch ID | choice |
Caller Department ID | choice |
Caller Location ID | choice |
Branch Extra Field A ID | text |
Branch Extra Field B ID | text |
Entry Type ID | choice |
Call Type ID | choice |
Category ID | choice |
Subcategory ID | choice |
Object ID | choice |
Location ID | choice |
Branch ID | choice |
Impact ID | choice |
Urgency ID | choice |
Priority ID | choice |
Duration ID | choice |
11other input fields
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Status | text |
Number | text |
Request | text |
Requests | text |
Action | text |
Attachments | text |
Caller | object |
ID | text |
Dynamic name | text |
Email | |
Mobile number | text |
Phone number | text |
Branch | object |
Department | object |
Budget holder | object |
Caller branch | object |
Client reference number | text |
Time zone | text |
Extra a | object |
Extra b | object |
ID | text |
Name | text |
Caller location | object |
ID | text |
Name | text |
Branch extra field a | object |
ID | text |
Name | text |
Branch extra field b | object |
ID | text |
Name | text |
Brief description | text |
External number | text |
Category | object |
ID | text |
Name | text |
Subcategory | object |
ID | text |
Name | text |
Call type | object |
ID | text |
Name | text |
Entry type | object |
ID | text |
Name | text |
56other output fields
Input fields[3]
| Field | Type |
|---|---|
Operator IDRequired | choice |
Language | object |
Language ID | choice |
Department | object |
Department ID | choice |
Budget Holder | object |
Budget Holder ID | choice |
Branch | object |
Branch ID | choice |
Location | object |
Location ID | choice |
Attention | object |
Attention ID | text |
Optional Fields 1 | object |
Boolean 1 | boolean |
Boolean 2 | boolean |
Boolean 3 | boolean |
Boolean 4 | boolean |
Boolean 5 | boolean |
Number 1 | number |
Number 2 | number |
Number 3 | number |
Number 4 | number |
Number 5 | number |
Optional Fields 2 | object |
Boolean 1 | boolean |
Boolean 2 | boolean |
Boolean 3 | boolean |
Boolean 4 | boolean |
Boolean 5 | boolean |
Number 1 | number |
Number 2 | number |
Number 3 | number |
Number 4 | number |
Number 5 | number |
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Principal ID | text |
Status | text |
Account type | text |
API account | boolean |
Has application passwords | boolean |
Sur name | text |
First name | text |
Dynamic name | text |
Initials | text |
Prefixes | text |
Birth name | text |
Title | text |
Gender | text |
Language | object |
ID | text |
Name | text |
Branch | object |
ID | text |
Name | text |
Client reference number | text |
Time zone | text |
Extra a | object |
Extra b | object |
Location | object |
ID | text |
Branch | object |
Name | text |
Room | text |
Telephone | text |
47other output fields
Input fields[3]
| Field | Type |
|---|---|
Person IDRequired | choice |
Budget Holder | object |
Budget Holder ID | choice |
Branch | object |
Branch ID | choice |
Location | object |
Location ID | choice |
Department | object |
Department ID | choice |
Language | object |
Language ID | choice |
Language Code | text |
Attention | object |
Attention ID | text |
Comment | text |
Manager | object |
Manager ID | choice |
Person Extra Field A | object |
Person Extra Field A ID | choice |
Person Extra Field B | object |
Person Extra Field B ID | choice |
Optional Fields 1 | object |
Boolean 1 | boolean |
Boolean 2 | boolean |
Boolean 3 | boolean |
Boolean 4 | boolean |
Boolean 5 | boolean |
Number 1 | number |
Number 2 | number |
Number 3 | number |
Number 4 | number |
Number 5 | number |
Optional Fields 2 | object |
Boolean 1 | boolean |
Boolean 2 | boolean |
Boolean 3 | boolean |
Boolean 4 | boolean |
Boolean 5 | boolean |
Number 1 | number |
Number 2 | number |
Number 3 | number |
Number 4 | number |
Number 5 | number |
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Principal ID | text |
First name | text |
Sur name | text |
Dynamic name | text |
Archived | boolean |
Modifier | object |
ID | text |
Name | text |
Creator | object |
ID | text |
Name | text |
Creation date | date |
Modification date | date |
First initials | text |
Prefixes | text |
Birth name | text |
Title | text |
Language | object |
ID | text |
Name | text |
Code | text |
Phone number | text |
Mobile number | text |
Fax | text |
33other output fields
Input fields[3]
| Field | Type |
|---|---|
Incident ID (UUID)Required | choice |
Caller | object |
Branch | object |
Dynamic Name | text |
Phone Number | text |
Mobile Number | text |
Email | |
Department | object |
Location | object |
Budget Holder | object |
Person Extra Field A | object |
Person Extra Field B | object |
Caller Lookup | object |
Caller ID | choice |
Status | text |
Brief Description | text |
Request | text |
Action | text |
Action Invisible For Caller | boolean |
Entry Type | object |
ID | choice |
Name | text |
Call Type | object |
ID | choice |
Name | text |
Category | object |
ID | choice |
Name | text |
Subcategory | object |
ID | choice |
Name | text |
External Number | text |
Object | object |
ID | choice |
Name | text |
Location | object |
Location ID | choice |
Branch | object |
Branch ID | choice |
Main Incident | object |
ID | choice |
Number | text |
Impact | object |
ID | choice |
Name | text |
26other input fields
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Status | text |
Number | text |
Request | text |
Requests | text |
Action | text |
Attachments | text |
Caller | object |
ID | text |
Dynamic name | text |
Email | |
Mobile number | text |
Phone number | text |
Branch | object |
Department | object |
Budget holder | object |
Caller branch | object |
Client reference number | text |
Time zone | text |
Extra a | object |
Extra b | object |
ID | text |
Name | text |
Caller location | object |
ID | text |
Name | text |
Branch extra field a | object |
ID | text |
Name | text |
Branch extra field b | object |
ID | text |
Name | text |
Brief description | text |
External number | text |
Category | object |
ID | text |
Name | text |
Subcategory | object |
ID | text |
Name | text |
Call type | object |
ID | text |
Name | text |
Entry type | object |
ID | text |
Name | text |
56other output fields
Input fields[3]
| Field | Type |
|---|---|
Location IDRequired | choice |
Functional Use | object |
ID | choice |
Name | text |
Type | object |
ID | choice |
Name | text |
Budget Holder | object |
ID | choice |
Name | text |
Building Zone | object |
ID | choice |
Name | text |
Room Status | object |
ID | choice |
Name | text |
Major Location | object |
ID | choice |
Name | text |
Reservation Management | object |
Reservable | boolean |
Issuable | boolean |
Block Time (minutes) | number |
Visible In SSP | boolean |
Reservable In SSP | boolean |
Requires Approval | boolean |
Reservable By | choice |
Reservable By Person Group | object |
Service Window Applies To | choice |
Service Window | object |
Optional Fields 1 | object |
Boolean 1 | boolean |
Boolean 2 | boolean |
Boolean 3 | boolean |
Boolean 4 | boolean |
Boolean 5 | boolean |
Number 1 | number |
Number 2 | number |
Number 3 | number |
Number 4 | number |
Number 5 | number |
Optional Fields 2 | object |
Boolean 1 | boolean |
Boolean 2 | boolean |
Boolean 3 | boolean |
Boolean 4 | boolean |
Boolean 5 | boolean |
Number 1 | number |
Number 2 | number |
Number 3 | number |
Number 4 | number |
Number 5 | number |
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Status | text |
Name | text |
Room number | text |
Functional use | object |
ID | text |
Name | text |
Type | object |
ID | text |
Name | text |
Capacity | number |
Specification | text |
Budget holder | object |
ID | text |
Name | text |
Branch | object |
ID | text |
Name | text |
Building zone | object |
ID | text |
Name | text |
Room status | object |
ID | text |
Name | text |
Room setup | text |
Major location | object |
ID | text |
Name | text |
Area | object |
Length | number |
Width | number |
Height | number |
Gross floor area | number |
Net floor area | number |
Tare floor area | number |
Functional area | number |
Lettable area | number |
Communal area | number |
Horizontal circulation area | number |
Finishing | object |
Ceiling area | number |
Ceiling covering | object |
Floor area | number |
Floor covering | object |
Glass area | number |
Glass material | object |
Wall area | number |
Wall covering | object |
Reservation management | object |
Reservable | boolean |
Issuable | boolean |
Block time | number |
Visible in ssd | boolean |
Reservable in ssd | boolean |
Requires approval | boolean |
Reservable by | text |
Reservable by person group | object |
Service window applies to | text |
Service window | object |
Optional fields 1 | object |
Boolean 1 | boolean |
Boolean 2 | boolean |
Boolean 3 | boolean |
Boolean 4 | boolean |
Boolean 5 | boolean |
Number 1 | number |
Number 2 | number |
Number 3 | number |
Number 4 | number |
Number 5 | number |
6other output fields
Input fields[3]
| Field | Type |
|---|---|
Operator IDRequired | choice |
Language | object |
Language ID | choice |
Department | object |
Department ID | choice |
Budget Holder | object |
Budget Holder ID | choice |
Branch | object |
Branch ID | choice |
Location | object |
Location ID | choice |
Attention | object |
Attention ID | text |
Optional Fields 1 | object |
Boolean 1 | boolean |
Boolean 2 | boolean |
Boolean 3 | boolean |
Boolean 4 | boolean |
Boolean 5 | boolean |
Number 1 | number |
Number 2 | number |
Number 3 | number |
Number 4 | number |
Number 5 | number |
Optional Fields 2 | object |
Boolean 1 | boolean |
Boolean 2 | boolean |
Boolean 3 | boolean |
Boolean 4 | boolean |
Boolean 5 | boolean |
Number 1 | number |
Number 2 | number |
Number 3 | number |
Number 4 | number |
Number 5 | number |
Output fields[3]
| Field | Type |
|---|---|
ID | text |
Principal ID | text |
Status | text |
Account type | text |
API account | boolean |
Has application passwords | boolean |
Sur name | text |
First name | text |
Dynamic name | text |
Initials | text |
Prefixes | text |
Birth name | text |
Title | text |
Gender | text |
Language | object |
ID | text |
Name | text |
Branch | object |
ID | text |
Name | text |
Client reference number | text |
Time zone | text |
Extra a | object |
Extra b | object |
Location | object |
ID | text |
Branch | object |
Name | text |
Room | text |
Telephone | text |
47other output fields
Templates
Look for TOPdesk templates in the WEXTL template library.
Browse templates →Explore alternative apps
- Capacity[2]AI-powered support automation platform that deflects tickets by answering questions, routing requests, and managing knowledge across teams.
- eDeskE-commerce help desk for unifying marketplace messages, tickets, and order support workflows.
- DeskproAI-powered help desk for tickets, knowledge base, and customer support workflows.
- BoldDeskCustomer support help desk platform for managing tickets, live chat, contacts, and approval workflows.
- ClinikoPractice management for healthcare providers — appointments, notes, and billing.
References
- WEXTL® TOPdesk Source Code connector implementation.
- Our users use cases and automations.
- Official API Documentation for TOPdesk.
- WEXTL® visual workflow builder data.
Last updated: Jul 24, 2026 18:13