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Zoho Desk

Unified help desk platform for customer service teams.

6 triggers71 searches70 actionsInstant (webhooks)Auth: OAuth

AI-assisted documentation47 min read

This documentation is compiled from our integration source code, internal specs for Zoho Desk, its official API documentation and anonymized requests logs we collect from our support team[2].

Open Zoho Desk on WEXTL →

Connecting Zoho Desk takes an active account plus OAuth client credentials, granted by signing in with your account — no other setup is required.[3]https://www.zoho.com/desk/

You’ll be redirected to sign in and approve access — your password is never shared with WEXTL.

  • Data CenterselectRequired

    Pick the region in your address bar, for example desk.zoho.eu for Europe.

    [1]
  • Organization IDtextRequired

    Find it in Zoho Desk under Setup, Developer Space, API. If you belong to several help desks, use the one you pick on the consent screen.

    [1]
  • Client IDtextRequired

    Create a Server-based Application at api-console.zoho.com and copy its Client ID. If your account is outside the US region, turn on multi-DC for the app first.

    [1]
  • Client SecretpasswordRequired

    Copy the Client Secret of the same application. With multi-DC on, use the secret shown for your region.

    [1]
Integration requests 44 permissions:
Read tickets, replies, comments, tags and time entriesCreate tickets, replies, comments, tags and time entriesChange tickets, replies, comments, tags and time entriesDelete tickets, replies, comments, tags and time entriesRead contacts and their commentsCreate contacts and their commentsChange contacts and their commentsDelete contacts and their commentsRead accounts and their commentsCreate accounts and their commentsChange accounts and their commentsDelete accounts and their commentsRead activitiesCreate activitiesChange activitiesDelete activitiesRead tasksCreate tasksChange tasksDelete tasksRead callsCreate callsChange callsDelete callsRead eventsCreate eventsChange eventsDelete eventsRead productsCreate productsChange productsDelete productsRead general desk data such as uploads and threadsCreate general desk data such as uploads and threadsRead agentsRead departmentsRead teamsRead records through searchRead help articles (used for suggestions)Read field definitions such as custom fieldsRead support email addressesRead help centersCreate webhooks that push help desk events to your workflowsDelete the webhooks your workflows created
  1. Log in to your WEXTL account, add the Zoho Desk node module to your workflow, and click Create new credential.
    Instant triggers use webhooks — click Create a webhook first when adding one, then create the credential.
  2. Optional: In the Credential name field, enter a name for the credential.
  3. Enter the authentication credentials you copied from your Zoho Desk account, or follow the on-screen instructions to create the credential.
  4. If prompted, authenticate your account and confirm access.
  5. If you want to make changes to your credential in the future, follow the steps in Manage credentials →

Notes

Credentials are org-scoped; share them with teammates from the Credentials picker on any of its nodes.For detailed information on connecting an application, see Connect an application →

The list below is a reference of every Zoho Desk node module the integration supports. You will be able to pick any of them on the workflow canvas while building automations.

Expand any Zoho Desk node module below to see exactly what it takes in, what it returns, and what connection it needs.

Look for Zoho Desk templates in the WEXTL template library.

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More apps in Support category →
  1. WEXTL® Zoho Desk Source Code connector implementation.
  2. Our users use cases and automations.
  3. Official API Documentation for Zoho Desk.
  4. WEXTL® visual workflow builder data.

Last updated: Oct 1, 2026 05:44

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